Upper Deck

41 Customer Reviews

• "Absolutely lovely house very well appointed near to beach."

  Lovely owner was in touch prior to arriving with advice about area. Only issue was tight parking.

  Reviewed by Karen4.1★Oct 2024

• "Comfortable and well equipped property."

  Very comfortable beds. Good location for beach and town. Parking space a little small for a large car. Very pleasant owner. Good value property. Would book again.

  Reviewed by Liesl4.4★Jul 2024

• "Perfect location, great property- owners have thought of everything."

  Reviewed by Sue5.0★Jun 2024

• "We have stayed at this property before a couple of years ago so did not hesitate to book again."

  Great location, clean, super comfy beds, lovely little garden and everything you could need for your stay. So close to both beaches and loads of walks not to mention pubs, food and the little town of Bude. Would highly recommend.

  So lovely to have had you back! I'm really glad you enjoyed it again and hope you'll return soon! Property Owner

  Reviewed by Sue5.0★May 2024

• "A fantastic property."

  We felt at home at once. The location is great: near the sea, near the town. The house offers all you expect for a great holiday. The kitchen is well equipped. The amount of bathrooms(4) ( all very nicely done) is a real luxury. The house has great sights and big windows. We really liked everything ( the parking space could have been a problem ( narrow!!!) but the neighboring space wasn’t taken..

  Really glad you enjoyed your time in Upper Deck, thank you so much for coming! As far as the parking goes, guests with 2 cars don't have a problem fitting in because one car can go in the allocated space and one in front of the house. The neighbouring house can still fit 2 cars in because they can park 2 in front of their house, thus each house can fit 2 cars without needing to squeeze 2 into the rather narrow bays (it is possible, but tight!). Essentially with a bit of talking to each other if need be, the two adjacent properties can fit 2 cars in each. Worth bearing in mind, however that each property only has the 'right' as it were to one space each, but we have never known guests not be able to fit 2 cars in if need be. Thank you! Property Owner

  Reviewed by Holger5.0★Apr 2024

• "A wonderful property in a great location very close to the beach."

  Would definitely stay again.

  Thank you for your feedback, we appreciate it and are glad you enjoyed your stay so much. Property Owner

  Reviewed by Justin5.0★Oct 2023

• "Fantastic property just a stones throw away from a beautiful stretch of beach."

  Refreshing to stay in a property that is loved by its owners not just a corporate blank box, the little details and comforts were much appreciated and made our holiday extra special.

  Reviewed by Emma5.0★Aug 2023

• "Well located, close to amenities."

  Property clean on arrival. Beds were very comfy but the place needs some TLC. Paint on walls needs a refresh, laminate missing on the stairs. Large crack on hob hood and broken shelf on fridge door. Garden could do with a tidy up too. Overpriced property compared to others we have stayed at, which were in much better condition. Very late check in at 6pm when you’re asked to check out at 9am! You actually lose a day.

  Thanks for your feedback. We have now made new arrangements with our housekeepers and am pleased that standard check out is now later at 10am and arrival earlier at 4pm. It is a large house and we want to make sure that it is fully cleaned and ready for guests. All the other maintenance points have been addressed too, including a new gardening arrangement that started this month. In peak season with back to back guests it is difficult to rectify some things in a way that does not inconvenience guests, but we try to find the balance. The sooner guests tell us (even mid stay) the sooner we can get it sorted for you. I am pleased to say that we have rectified all thes the points you mentioned now. We hope you enjoyed the rest of the house and area and would be pleased to welcome you again, with more time in the property on your 1st and last days. Property Owner

  Reviewed by Andy3.8★Jul 2023

• "Glorious week in Bude."

  House is well located. It was great to receive a call from the owner before setting off to travel to Bude with a few last minute helpful updates. Property is well located in relation to the beach or town. Property is well equipped and the showers were great! All the family joined us at various times and it was a great base for days out. Thanks for a lovely holiday!

  We are thrilled to hear your feedback, thank you for taking the time to submit it and were happy you were so happy with the house and location. Property Owner

  Reviewed by Sue4.7★Jun 2023

• "We had the most perfect week at Upper Deck!"

  Helped of course by the beautiful weather! But that aside, the house was perfect for our multi-generational group, we all had our spaces yet could come together in the lovely open plan family room and the children loved the den downstairs, the PlayStation was a hit during chill out times. The beds were super comfy and waking up to the gorgeous view was a bonus! The house was clean and well maintained with all we needed. It’s location was spot on for us, we used our cars twice to take a couple of day trips but the rest of the week we walked to the gorgeous beaches, fab places to eat (the rum and chicken shack was immense!) we also enjoyed a gorgeous anniversary meal at Sea Fever, a lovely treat!!! We all said we would return to Bude and to the house itself! Thank you for all great week we won’t forget. I’ve already recommended you to friends!

  Thank you for your feedback, which we are delighted to see. We try hard to make it spot on for all guests so that whatever weather or age it helps make a great holiday Property Owner

  Reviewed by Darren5.0★May 2023

• "We had a lovely week at Upper Deck, where the facilities and rooms worked well for 5 adults."

  Spacious, comfortable bedrooms and bathrooms, and the warm communal kitchen/living space all contributed to a restful break together and chance to have some peace away from the group when needed. The location was so good - we walked to the beaches to surf, swim in the sea pool (no wetsuits for that dip - very cold!), shop, play crazy golf and walk along the beautiful cliffs. We drove to Tamar Lakes and hired kayaks, and also to Port Isaac for the Shanty Festival (including Fisherman's Friends!). This is a lovely family home in a fantastic location.

  Reviewed by Liz5.0★Apr 2023

• "Really enjoyable stay and the host was amazing at moving the check in and out times that were given to us ."

  Beds amazingly comfy and plenty of space for 7 of us . Views were lovely and great location in Bude. Shower head in Captains room kept falling but everything else very good :)

  Thanks for your feedback Andrea. We are glad you enjoyed it and will look into the shower head asap. We spent a long time choosing the mattresses, for comfort, so pleased you found them comfy! Property Owner

  Reviewed by Andrea4.4★Apr 2023

• "Location was perfect."

  The beds were super comfy. The house had everything we needed and was very sociable with the kitchen, dining and living area and garden all on the same floor. The games room was a real bonus and our granddaughters loved playing in there. A big thank you to Helen (Owner) who was so friendly and helpful and thank you for the lovely cream tea on arrival. Super house.

  Thanks very much for your feedback. We are delighted that you liked it and had a good time and good sleep : ) Property Owner

  Reviewed by Geoffrey5.0★Apr 2023

• "Very enjoyable stay for our second week this year."

  Great location and views make this a great place to enjoy local walks and hospitality venues.

  Reviewed by Allan4.7★Oct 2022

• "The Location and the property is ideal for families and a group of friends we really enjoyed our stay."

  The property is very well equipped with all we needed for a very enjoyable stay.

  Reviewed by John4.7★Sep 2022

• "Only fault tv to small watch bed room size but every think was very good"

  Hi, I'm glad everything was very good. Sorry you weren't happy about the lounge TV, there is a large 2ft plus size TV in the games room with the sofa. It is a normal TV not just a screen for games, so is always a good back-up! Unfortunately, the week before you arrived we had a thunderstorm and the power surges it caused stopped our TV - and many other local TV's from working, so the lounge TV you had was a smaller spare one while a new one was being sourced. A bigger TV is back in the lounge again so hopefully that fault is now solved! Property Owner

  Reviewed by John4.7★Jul 2022

• "This place is in a wonderful location."

  Stunning views of the sea from both the king size bedrooms. And even a lovely countryside view from the kitchen sink! Walking distance to Crooklets beach and Summerleaze(provided you don’t have mobility issues, my dad has hip issues so we had to drive to Summerleaze). The house is very well equipped and spacious, perfect for a multi generational family. The games room is great particularly for older children or adults, we enjoyed the football table and PlayStation. The scones and clotted cream were a lovely touch on arrival too! Bude itself is a beautiful place and there’s loads of other places to visit, on a rainy day we went to the Milky Way adventure park and our 3 year old loved it! We enjoyed the Sandy beaches, the sea pool and body boarding on the ways. Great bacon sandwich at Crooklets beach cafe and perfect family food at Rosie’s kitchen also at Crooklets beach. There’s many more recommendations in the handy guide provided by the owner.

  Reviewed by Julie4.4★Jun 2022

• "Had a really enjoyable stay."

  Everything we could have needed. Lovely beach nearby and Bude's shops and eateries are all within walking distance.

  Reviewed by Robert5.0★Apr 2022

• "Our multigenerational family of 7 had an amazing holiday despite Storms Eunice and her follower who tried their best to upset us."

  We had a heating issue but owner Helen was absolutely magnificent in helping us stay warm and comfortable. Nothing was too much trouble. She stayed in constant contact ensuring all was ok. Brilliant service.

  We're glad you had a wonderful time and the portable heaters we provided worked out ok. The house heating is fully fixed now and we look forward to welcoming you back. Thank you for taking the time to share your feedback. Property Owner

  Reviewed by Pamela5.0★Feb 2022

• "Wonderful holiday ."

  We adored the house a real home from home . So many home comforts and personal touches . Location is superb . The support from your team and the Owners were second to none . We arrived home the day after storm Eunice . Missing Bude and it’s wonderful community already .Thank you for the most wonderful holiday ‘ Amazing people and such a happy place . Sunsets and beach walks restore your sole . Special thanks to Helen and John the owners for their care and discreet support . We loved every minute . See you in October . Best wishes the Reid family

  Thank you so much for your positive feedback. We try hard to make the house a home for you on your stay and are glad you enjoyed it all. Property Owner

  Reviewed by Elizabeth5.0★Feb 2022

• "Very nice house with great location and view."

  Very good beds and lots of space. Suited us very well, visiting Cornwall for the first time.

  Thank you so much for your positive feedback. We try hard to make the house a home for you on your stay and are glad you enjoyed it all Property Owner

  Reviewed by Nia5.0★Oct 2021

• "The property was perfect in an ideal location and we had great communication with the owner we would love to return"

  Thank you so much for your positive feedback. We try hard to make the house a home for you on your stay and are glad you enjoyed staying at Upper Deck. Property Owner

  Reviewed by Philip5.0★Aug 2021

• "Beautiful location, beds were really comfy they hugged you to sleep, weather was brilliant even though the forecast was suggesting otherwise."

  Would recommend staying at this property, it's a great location, walking distance to the centre of Bude and both beaches plus great road links to visit other destinations. During C-19 I would recommend booking meals in advance of your arrival. Can't wait to come back ☺️

  Thank you so much for your positive feedback. We spent a long time (and well-spent £) on those mattresses - to set you up for a great day after sleeping soundly and comfortably, so am happy they hit the spot! We try hard to make the house a home for you on your stay and are glad you enjoyed staying at Upper Deck. Property Owner

  Reviewed by Emma5.0★Jul 2021

• "Upper Deck accommodation was superb, very clean comfortable and high quality furnishings."

  Thank you so much for your positive feedback. We try hard to make the house a home for you on your stay and are glad you enjoyed staying at Upper Deck. Property Owner

  Reviewed by Louise5.0★Jul 2021

• "Attentive owners and fabulous location"

  Reviewed by Simon4.4★Jun 2021

• "The heating had failed just before we arrived."

  However, the owner was incredibly helpful. Whilst we had hot water, the owner sorted some new electric heaters which were more than adequate. The wine and cream tea on arrival were very appreciated. The house is excellent and very well located. I would recommend. Thank you.

  Reviewed by Mark4.7★Apr 2021

• "4 visit to this lovely house ."

  Spotlessly clean . Contact from owner and cleaning company on first day . Have another holiday booked in same property next year .

  Reviewed by Simon4.7★Sep 2020

• "We enjoyed our stay ."

  The house and location were spot on . We would be more than happy to return.

  Reviewed by Janet5.0★Sep 2020

• "We've been to other houses in this small complex before but our first time to Upper Deck which has great views, a suntrap garden and the sound of the sea lulling you to sleep with the geese as your wake up call!"

  You absolutely can't beat the location for ease of access to the beach, cliff top walks and shops - everything is within a 5 minute walk. The house was fantastic for the 6 of us - loved the table football (amateur league created!) and the large screen in the "playroom" - could have done with a larger TV screen in the living room but we got used to a smaller one. The amenities were great and the comms with the owner and the housekeeper (especially about Covid cleaning and exactly what we needed to bring) were fantastic. We just could have done with a bit more sunshine but to be honest just being able to get away this year was amazing! We would definitely return again - thank you!

  Reviewed by Deborah4.7★Sep 2020

• "Fab location, very close to the beach."

  Overall we were pleased with the accommodation, plenty of rooms for all of us. If you do choose to stay here just be aware that it’s essentially four floors, from the games room on the bottom to the bedrooms at the very top (with lovely views). This means lots of stairs! Curtains in top double room were hanging off, we managed, but it needs sorting. The white curtains in the lounge could do with replacing. Not sure white is the right choice, they were stained. On arrival one of the toilets in an en-suite had not been cleaned, the toilet brush and holder had been left down the loo, and it was covered in urine and hair. I made a call, was told it was an oversight, and then had to go and buy gloves and cleaner to do it myself. Not great given the current climate. The parking space is very tight, if you have a small car you’ll be ok, but not a larger family car, you may have to park on the road. I think visitors need to be aware of this.

  Thank you for taking time to provide feedback. We were glad to hear you were pleased with the overall accommodation. We’ve examined the curtains and booked in some drapers to sort out both double bedroom sets of curtains and the lounge curtains. We are very sorry about the condition one toilets was left in and have spoken with our housekeeper to ensure such a thing is not missed in the future. We do give guidance and rules on the parking on the website, and if guests find the allocated parking bay #2 too tight then parking in front of the ground floor games room is recommended instead. Additional parking is available for all on the street, MaerDown Road is used by guests often. Property Owner

  Reviewed by Rachel3.4★Aug 2020

• "The property was in an ideal location, just a few minutes walk to the beach and local amenities."

  It was clean and every effort had been made to comply with COVID regulations. Not an easy task but done very well. We had a lovely time, Bude is beautiful and the beach has something for everyone - surfing, paddling or rock pools etc. Restaurants were open for business and there is a very efficient local takeaway delivery service. Would highly recommend!

  Reviewed by Jane5.0★Aug 2020

• "This is the second time we have stayed at this cottage & on both occasions cleaning has not been as expected."

  On arrival had to clean all floors, clean living room patio doors and dust surfaces. Apart from this house is fabulous, well equipped and in great location.

  Thanks for your feedback. We are glad that you enjoyed your stay at Upper Deck, but very sad to hear the cleaning was not meeting your expectations. We had chatted with you in November when you previously stayed and had been in contact with you on the day you arrived in February, when you spoke and wrote very positively with us about the house. If you had told us at either of those points that the cleaning was not meeting your expectations our housekeepers would have gladly rectified the situation immediately. Unfortunately, there is little we can do to improve your experience if we find out after you leave. In February, some repairs to the bathroom needed to take place just before your arrival (as we apologised to you for) and we suspect that despite our cleaners working very hard, there may have still been some tile dust in the air that had settled since it had been cleaned. We will now be sure that no repair or maintenance works should happen so close to the arrival of visitors again (unless an emergency in which case we'll schedule a double clean).   With a house that is west facing and so close to the sea it is very hard to keep the windows absolutely clear, and your stay came off the back of two consecutive major storms which prevented our window cleaner from going out safely. Just a weekend of strong winds can be enough to throw up quite a lot of salt onto them unfortunately. Nevertheless, we are now increasing the frequency of our window cleaning to try and prevent the likelihood of this being a problem again. Property Owner

  Reviewed by Cheryl4.4★Feb 2020

• "Upper Deck was perfect for shared family holiday."

  Warm and welcoming for a windy wet Half Term. Scones jam cream and milk so much appreciated on arrival.

  Reviewed by Pamela5.0★Feb 2020

• "Ideal location, Upper deck had everything we needed and more."

  We where very lucky with weather and able to get out and about everyday but it we had need to stay in there was plenty to entertain. If I could suggest the garden could do with a cut. Otherwise excellent

  Reviewed by Chris5.0★Jun 2019

• "Lovely property great location our second stay ."

  Pleased with the addition of garden chairs but disappointed that the grass had not been cut for a few weeks . Apart from that very enjoyable

  Reviewed by Simon3.8★Jun 2019

• "A very spacious property with a great garden."

  Walks to the beach and town only 10 minutes away. The property is well equipped with everything and a lovely touch of scones with a small pot of Cream and Jam on arrival. Would definitely return in the future.

  Reviewed by Emily5.0★May 2019

• "Lovely house in a great location."

  Reviewed by Helen3.8★Apr 2019

• "What a wonderful holiday home equips with everything a family needs and a few secret extras !"

  The location was perfect; we could see and here the sea from the bedroom balcony, a beautiful sound to relax and fall asleep too. The local amenities are all within gentle walking distance so we parked the car and didn’t use it all week!

  Reviewed by Emma5.0★Feb 2019

• "Excellent accommodation."

  We had all had a brilliant holiday.

  Reviewed by Jane5.0★Sep 2018

• "Lovely accommodation, bedrooms were great with some nice views and really comfortable beds."

  We'll equipped kitchen and great to have some garden space too. Everything you need pretty much on the doorstep, great beaches too. Something for everyone. Had a great holiday and would definitely return

  Reviewed by Ann5.0★Jul 2018

• "Fantastic Property in a wonderful setting will definitely be returning in the future."

  Reviewed by Stewart4.7★Jun 2018

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