1 Florence Place

33 Customer Reviews

• "Small niggles in the main but easy fixes: A lovely stay with a great garden for the dogs."

  (Couldn’t find a bin for the used dog bags

  Reviewed by Julia4.7★Oct 2024

• "Lovely spacious house."

  Great location. Would have liked more information about what was there. We were travelling on public transport so would have been helpful to know about household basics. They were provided but no info in advance.

  Reviewed by Di3.8★Oct 2024

• "Overall the property met our needs."

  The location was great and very spacious, with some really nice features and character. The only downside was parking, although described as a quiet road. We had an infant child and my Mother is disabled so not finding parking close by was a real let down. The other disappointment was the cleanliness of the property. The windows were extremely dirty and the floors felt like they weren’t cleaned as our child’s toys were covered in dirt and fluff after being on the floor. Most of the utensils and dining-ware needed cleaning. Most of the culinary knives were faulty, the ice and water dispenser from the freezer didn’t work, along with the wine cooler not in working order (although advertised on the listing). The few times the TV was used, the screen went blank, but wasn’t too unhappy as we were on holiday so wasn’t the focal point of our stay. Overall I felt the property just needs a little TLC. After my recent experience, I wouldn’t stay here again nor recommend.

  Thank you for taking the time to complete your feedback. We are glad you enjoyed the property’s period character and its location. Thank you for those positive comments. We are sorry that you had some difficulties with parking. The parking is on-street parking, so is based on a first come, first served basis, so should you go out you cannot guarantee to have the same parking space on your return. Florence Place has street parking as well as Florence Terrace, Trelawney Road and Marlborough Road. We were surprised to hear of some cleanliness issues, as the property is thoroughly cleaned during each changeover and the kitchen utensils are checked every week. There are two knife blocks in the kitchen as well as additional knives in the drawers and we are not aware that any are faulty. We are also sorry to hear there were some issues with the TV, we had been advised that the TV was in working order, so we will arrange for the engineer to come back to take another look. We will also check the water/ice dispenser on the fridge. A window cleaner attends the property once a month to clean the windows. Had you made us aware of these issues during your stay we would have done all we could to rectify things. Property Owner

  Reviewed by Wayne3.1★Aug 2024

• "Wonderful house in a beautiful location."

  Quality of kitchenware very high! We all enjoyed our stay and it was lovely to be able to have our dogs with us. Only issue was when something tripped a fuse and we had to call the management company to get access to the fuse box.

  Reviewed by James5.0★Aug 2024

• "A lovely property - spacious comfortable and wecoming - we had a fabulous stay - ..."

  A lovely property - spacious comfortable and wecoming - we had a fabulous stay - housekeepers were particularly helpful - many thanks

  Reviewed by Catherine5.0★May 2024

• "Some of the bedrooms have curtains that have no block out so guests get woken quite early due to such good large windows."

  Thank you for taking the time to complete your feedback. We have taken on board your comments Property Owner

  Reviewed by Peter5.0★May 2024

• "The property was amazing."

  It suited our needs. There was a lovely hamper which included treats for the dogs. When we arrived it was warm and the Christmas decorations really did make it Christmassy. It was extremely well equipped. None of us could fault it. We had a wonderful magical Christmas at 1 Florence Place. If we could bottle it and sell it we would make a fortune.

  Reviewed by Jackie5.0★Dec 2023

• "We loved this property, it’s a beautiful period home in a great location."

  It was very well equipped and comfortable with lots of lovely touches for us and our dog. We had an issue with the heating in the top bedroom, the pressure had dropped and tried to call the property manager in the folder but didn’t get a reply. It might be a wrong number? My 92 year old mum was with us so we wanted to get it sorted for her as she feels the cold and the top bedroom was very cold for me . We called Helpful Holidays who managed to get hold of him via the housekeeper but it took another day. Apart from that we absolutely loved the house and holiday , thank you

  Thank you for your comments about the property and really glad you found it well-equipped and comfortable and dog-friendly. We have instigated a new protocol for contacting our property manager should the need arise, after the difficulty you had, we are asking guests to text his number in the first instance and say it’s about the property so he is alerted to the issue and expecting the call. I think in this instance he was working across more than one property and so didn’t realise the urgency. Apologies for you having to wait for over a day for him to respond and we are hoping with the new protocol that won’t happen again. Thank you for letting us know. Property Owner

  Reviewed by Jude5.0★Nov 2023

• "What a beautiful house!"

  ! We absolutely loved Florence Place!! Such a fantastic period property! It was a pleasure to return here at the end of our busy days during our holiday! Such attention to detail!! The house was very clean, well cared for and welcoming! The beds were very comfortable. A real 'home from home '! We were able to park both our cars either outside or just around the corner every day.Would love to come back again!

  Reviewed by Julie5.0★Sep 2023

• "Place was great but parking was a big problem, I guess they can’t mention that in details as no one would book, otherwise nice place with lovely garden."

  Thank you for your feedback and we are sorry parking was more difficult during your stay. Sometimes when there are events in Falmouth it makes it harder to park. The property details do specify there is no private parking at the house and it is street parking only. There are usually spaces on Trelawney Road, next to the front gate or Florence Place, Florence Terrace or Marlborough Road, all are less than five minutes walk away. Property Owner

  Reviewed by Julie5.0★Jul 2023

• "There was a problem with both the fridge and the cooker so we had to call out the Property Manager, who was very responsive and resolved both issues."

  The outdoor furniture could be updated to a more comfortable table and chairs

  Thanks for your feedback and we are glad that the issues with the fridge and cooker were resolved by our property manager, Nick. With regards to the outdoor furniture, we have added a couple of recliner chairs with seat pads for guests to use in the garden. Property Owner

  Reviewed by Linda4.4★Jun 2023

• "We had a wonderful week at 1 Florence Place."

  It was very comfortable and had everything we needed. The garden was magical.

  Reviewed by Gill5.0★Jun 2023

• "Lovely period property with plenty of room."

  Real home from home with everything you could want to make your stay truly comfortable. Catered for pets really well and lovely goodies in welcome pack on arrival.

  Reviewed by Mark5.0★Apr 2023

• "Thank you for letting out your house."

  It is a lovely property. Very dog friendly. The garden is great for the dogs and us. The house is beautifully decorated, It has everything you need for a comfortable stay. Great location for beaches, restaurants and walks. Would definitely recommend, already booked to come back.

  Reviewed by Teresa5.0★Jan 2023

• "The only complaint would be the the preparation knives and decent potato peeler, otherwise a good time was had by all."

  Thank you for your feedback which we always welcome. We have now sharpened all knives and purchased a potato peeler for the kitchen. Property Owner

  Reviewed by Andrew5.0★Oct 2022

• "Absolutely cracking house with so many lovely touches."

  Loads of space, comfy and quality, we all had a fabulous time and looked to rebook here next year (the house is already booked for Shanty week so we’ll have to book earlier next time). Can’t recommend this house enough and I don’t usually do reviews!!

  Reviewed by Martin5.0★Sep 2022

• "Amazing house, super comfortable and well equipped."

  We are looking forward to returning to this wonderful home as our go to Falmouth accommodation.

  Reviewed by Simon5.0★Jul 2022

• "A fabulous week at a fabulous house, I have stayed before and was not disappointed on my return, it feels more like a home than a rental and is very comfortable, so glad I came back, fond memories made again."

  Reviewed by Angela5.0★May 2022

• "Lovely house to celebrate life with friends, a real home from home."

  The dog friendly, secure garden in its beautiful layout was fabulous, with the views from the first and top floors amazing!

  Reviewed by Nicola5.0★May 2022

• "Lovely property, big spacious and comfy and even had a christmas tree and food hamper, perfect location in falmouth."

  fabulous!

  Reviewed by Martin4.7★Dec 2021

• "We throughly enjoyed our stay at Florence Place."

  The house offered more than expected. My only comment for the owner was that the heating was on 24/7 sometimes a tad warm but rather that than freezing. Great location. If the house was for sale i would be interested...

  Reviewed by Amanda5.0★Dec 2021

• "Lovely comfortable house and well looked after."

  Reviewed by Bill5.0★Oct 2020

• "Fabulous property in a great location."

  Easy to walk to local restaurants and shops. Highly recommend Restaurant Four in Falmouth.

  Reviewed by Vanessa5.0★Aug 2020

• "Actually , No Probs ."

  Me(85th B-day) and family had a super wk , liked the house , and nice things to do in Falmouth .

  Reviewed by Gillian5.0★Jul 2020

• "A wonderful house that feels like home, lovely touches, especially on a beautiful home that accepts dogs, the large dog bed and treats were very welcome, very pleased and will be back."

  Reviewed by Angela5.0★Mar 2020

• "The location was brilliant."

  Reviewed by Gary5.0★Dec 2019

• "Apart from the parking, which we knew about in advance but was difficult, this house is faultless!"

  Half the party wanted to buy it!

  Reviewed by Alison5.0★Oct 2019

• "Lovely house in a great location, close to Falmouth sites and local beaches."

  Plenty of on street parking. Very well equipped, sea views, dog friendly - perfect!

  Reviewed by Catherine5.0★Apr 2019

• "The only problem with this house is that parking is extremely difficult."

  I received a parking ticket as a result of one area close to the house is a one hour limit, but I did not know that. We actually had to time going out and coming back to when we thought we would be able to park. None of this is clear in the details of the house I loved the house and would love to go back but would not book it again simply because of the lack of parking.

  Reviewed by Sharon4.4★Feb 2019

• "Beautiful house, very well maintained."

  Kitchen was a real home from home. We had a very comfortable, family oriented and relaxing stay. Only downside/minor inconvenience was street parking but this is an issue in the town’s residential areas in general.

  Reviewed by Charlotte5.0★Oct 2018

• "Beautiful home in an ideal location"

  Reviewed by Sue3.8★Aug 2018

• "Ok place but needs some work I think ."

  .. not overly clean as crumbs/ bits on the table and flooring but bedding ok. Main issue was parking!

  We are sorry about the issues at the property during your stay. We appreciate your feedback and as a result of your comments we have appointed new housekeepers and had the property thoroughly deep-cleaned. Property Owner

  Reviewed by Joanne3.1★Aug 2018

• "The house was lovely the problem was when we got there the first thing when opening the front door was a dead mouse in the hall way I know this cant be helped."

  but the whole house was dirty we spent a few hours cleaning the place up all the bins were full and loads of empty beer bottles left in court yard. The main bathroom was filthy hair in the bath and a grime ring around the tub you really need to get a new cleaner the drains overflowed every time you used the shower or washed up. As I say the house was perfect but needs a good deep clean and a new cleaner in-between guests

  Thank you for your feedback, we do indeed have a new cleaner now and have paid attention to the comments you made about your stay. Property Owner

  Reviewed by Graham4.1★Jun 2018

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