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"Lovely place, great setting."
Thank you for your feedback and really appreciate that you thought our cottage was lovely and in a great setting!
Property Owner
Reviewed by Teresa4.4★Jul 2024
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"Charleston Cottage is really well equipped, it was comfortable and welcoming and a pleasure to spend time there."
We would certainly stay there again.
Thank you so much for your lovely feedback and we are delighted you had such an enjoyable stay!
Property Owner
Reviewed by Dianne5.0★Jun 2024
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"A delightful cottage."
Clean, comfortable and well-equipped in an idyllic setting.
Loved the decor and choice of ornaments. Nicely furnished.
The site facilities and location are good too.
We will be booking again.
Thank you very much for such lovely comments and so glad you also enjoyed the site facilities and beautiful location. We very much look forward to welcoming you back again in the near future!
Property Owner
Reviewed by Gillian5.0★May 2024
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"It has been difficult to find words to sum up the holiday."
The cottage was lovely, clean and in an excellent location.
The one issue ( apart from way too many scatter cushions) was the hot water, or lack of it. Luke warm in the morning and despite using boost we had to fill kettles to have a shallow bath.
The power shower wasn’t working either.
The lack of a relaxing bath after a long day walking out a shadow on an otherwise excellent holiday.
I emailed at the start of our stay but had no response. I used the shower in the nearby gym.
I wasn’t going to write a review but keep getting reminders.
We really did love the cottage, just needs the hot water sorting.
That’s the only reason I would not recommend it.
Thank you for your feedback and glad that you found the cottage lovely and clean.
We were very sorry to hear that you had problems with the lack of hot water during your stay and apologise for this but unfortunately we not made aware of this issue.
The guests who arrived after yourselves on the 17th May made us aware upon arrival of this same issue and we immediately contacted an emergency plumber who came out straight away and the problem was resolved. The guests were pleased with our extremely quick response.
Unfortunately I am not sure who you emailed but I contacted Sykes upon receiving this feedback after your stay who stated that they hadn't received an email from yourself.
We are sorry once again that you had this issue but can only reiterate that if we had known it would have been quickly sorted and resolved.
We do hope that it didn't spoil your holiday too much.
Kind regards.
Property Owner
Reviewed by Sally4.1★May 2024
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"Comfortable"
Thank you for such positive feedback and really pleased you found our cottage comfortable.
Property Owner
Reviewed by Lisa5.0★Oct 2023
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"The holiday cottage was very comfortable and well equipped but there was some ..."
The holiday cottage was very comfortable and well equipped but there was some maintenance and cleasiness issues the furniture needed cleaning behind beds and television very dusty the second bedroom door latch was broken and the toilet door lock on ground floor wouldn’t lock which caused some embarrassment but overall the property was in a good location and close to the beach
Thank you for your feedback.
We pride ourselves in trying to offer a great holiday experience and as such send all our guests our personal email prior to arrival and state that if there are any issues, no matter how small, then to please contact us.
We have a wonderful cleaner , Kay and a great onsite handyman , Keith who would have tried their best to remedy these issues immediately if we had known.
As soon as we were aware of these issues we contacted them both straight away and as such the cleaning/repairs are being resolved.
However we do hope that you enjoyed your stay and thank you for saying that our cottage was very comfortable and well equipped as this means a lot to us.
Property Owner
Reviewed by Steven3.4★Sep 2023
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"The property was very clean and comfortable."
Owners always on hand for any queries.
Easy access to Falmouth, and local beaches, ideal for families
Thank you very much for such lovely feedback and so pleased that we were able to be on hand for any queries.
Property Owner
Reviewed by Kate5.0★Aug 2023
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"We spent 2 weeks in this lovely cottage."
As described in the listing, comfortable layout, spacious for a couple with a dog. Great location to explore Falmouth and south Cornwall, good transport links. Big advantage is the EV charging point at the estate. Thank you!!
Thank you very much for such lovely feedback and so glad you enjoyed our cottage. We absolutely agree that Falmouth and South Cornwall is such a beautiful area and hope you visit again soon.
Property Owner
Reviewed by Kata5.0★Jul 2023
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"Lovely place to stay so clean and comfortable thank you very much for a lovely stay ."
Kind regards Marcello
Thank you so much for such brilliant feedback and we are delighted you had such a lovely stay.
Property Owner
Reviewed by Marcello5.0★Jul 2023
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"Cheryl who booked my holiday gave excellent service, thank you."
The holiday cottage was beautiful with everything provided that we could possibly need, it was in the most idyllic setting and we would definitely return for another holiday. The site is well maintained with good facilities and beaches are in close proximity.
Thank you very much for such lovely feedback and so pleased you enjoyed your holiday and the beautiful area.
Property Owner
Reviewed by Moira5.0★May 2023
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"A beautifully decorated cottage in a wonderful location."
Everything you need for a super stay with lots of helpful info too. We'll be back!
Thank you so much for your great feedback and so pleased you enjoyed your stay -
it’s very much appreciated!
Property Owner
Reviewed by Heidi5.0★Mar 2023
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"Very disappointing stay."
On arrival there was no heating on and the main source of heating in the lounge/diner was a storage heater which meant we didn't have any heat until the next morning. Could not contact local office as we had no phone signal. We were in for Christmas week so it was unlikely the cottage hadn't been occupied for some time and with inclement weather during this period the place was very cold.
My wife and I have stayed in many cottages throughout the uk over the years but this was the first time there were no seasonal decorations and welcome pack
The place was nicely furnished and decorated well and sure it's quite pleasant in the summer but for us it was a very cold stay
Thank you for taking the time to leave feedback which is always welcome
and it is important to us that the issues you have raised are addressed.
We are surprised to hear that there was no welcome pack in the property
and we will follow this up with the housekeeper to ensure it doesn't
happen again.
We were sorry to hear that you felt cold upon arrival but there are
clear instructions in the property cottage manual on how the heating
works which can be easily and quickly turned up at any time.
Thank you for your comments about Christmas decorations but guests
normally call before booking to enquire as we don't decorate due to
guests varying beliefs.
The issue with no mobile signal is new to us and previous guests have
been able to get a signal in the property or use wi-fi calling without
any problem.
However we do hope that you still managed a lovely and relaxing break in
our cottage and thank you again for all your comments.
Property Owner
Reviewed by C2.8★Dec 2022
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"A really nice property excellent decoration,accessories We had a very enjoyable stay."
Thank you very much for your great feedback - and really pleased that you had an enjoyable stay.
Property Owner
Reviewed by Geoffrey5.0★Oct 2022
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"Lovely Cottage in a peaceful area."
Pics are the same as the condition of the property. will be recommending
Thank you so much for your great feedback - we really do appreciate your comments and so pleased that you will be recommending.
Property Owner
Reviewed by Andrew3.8★Sep 2022
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"Excellent property clean and comfortable and we enjoyed our stay"
Thank you very much for such great feedback - we really do appreciate your comments and are so pleased you had such an enjoyable stay.
Property Owner
Reviewed by Richard3.8★Aug 2022
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"This property was lovely."
Had everything. One and only problem was the two chairs for garden they were faulty,(dowel at back of one chair kept coming out, quite wobbly) They need to invest in two recliner beds
Thank you very much for your feedback. We are so pleased you had a lovely stay at our cottage but was sorry to hear about the problem with
the two outside chairs.
We have now had them repaired but will be investing in new recliners in the near future.
Thank you for letting us know.
Property Owner
Reviewed by Sue4.7★Jul 2022
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"Property clean and nicely decorated."
Would have benefitted from hand towels for washing hands in wash basins and kitchen could do with a bit of an update with hob looking a bit tired and no dishwasher. Welcome basket was a nice touch and board games. Living area was bigger than expected and accommodation was well situated for those with a car to travel in easy distance to local beaches and Falmouth town.
Thank you very much for your kind feedback as this is important to us.
We are continually strving to improve our Cottage so that it meets customers expectations.
We will follow up your comment about the lack of hand towels with the cleaning agency and we are currently in the process of upgrading kitchen appliances. We are glad you enjoyed the welcome pack and board games!
Glad you enjoyed the welcome basket and also the board games.
Property Owner
Reviewed by Catherine3.8★Jun 2022
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"It was like home from home We would like to thank the owners for a lovely stay in there cottage"
Thank you very much for your kind feedback and really appreciate your comments.
As new owners it is important that we are providing a lovely stay for our customers and it means a lot to receive such positive feedback.
Thank you once again.
Property Owner
Reviewed by P4.7★Jun 2022
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