Tobys Quay

53 Customer Reviews

• "Great place as usual, but had fall down shops steps, therefore making going in and out to balcony was more difficult, as 3 little steps bit unsteady."

  Also a grab rail in shower and bath be good and none slip bath and shower mat. Always clean is usual, and bed comfortable. Sadly after 3days myself and son had dreadful chest infection. Dialled 111 ,took them 2 days, but sent out a great Dr, who issued antibiotics. May have helped a bit, but still coughing since being home and my son had dreadful asthma too. Booked for next year 4weeks again and all being well ,will be more energy. Did I say I fell down steps at shops, making some things more difficult . Like steps in and out onto balcony. Still drips, but no problem at all. Am happy with the awning as well, as you can sit out in rain,which I like. Only shower rail and bath rail be good as struggling with my back injury from long ago..Also none slip mats in both be good. Hopefully be well next year all seems so long ,but come around quickly .

  We are sorry to hear of your fall on the local shop steps which hindered your access to the balcony at Toby's Quay, we are delighted that you enjoyed the outside area when you were able to get out onto the balcony (even if it was raining!) and hope that you have now made a full recovery. A shower mat is normally provided at the property, we will of course ensure there is one for your next visit. We look forward to seeing you next year. Property Owner

  Reviewed by Sylvia4.7★Sep 2024

• "A really wonderful location, with views you could not get tired of."

  Very clean with all you wanted. The steps going up to the high street were a good work out each morning. The garage parking was very welcome. The only issues were a leaking electric kettle which was sorted ver quickly, but the sofas could do with being replaced as very difficult to get out of . But those issues apart we would recommend it.

  Reviewed by Peter4.4★Sep 2024

• "Lovely apartment, fully equipped with everything you need."

  Some maintenance issues but do not affect the functionality of the property. If anything, I would suggest an air fryer…it would cut down on the use of the oven. The location is ideal, walkable into town and with many places to visit within an hours drive. The views from the apartment are spectacular and mesmerising . The tea/coffee milk and cleaning welcome pack were appreciated. My only real criticism is that the check in time of not before 5pm is excessively late.

  Reviewed by Catherine4.4★Aug 2024

• "We had a lovely stay here but there were a few things that if sorted would make it better."

  - despite it being mentioned in many reviews the sofas are old, worn and difficult to get out of. Please update. - again mentioned before, the kitchen tap dripped and the handles were loose. - we only had one day of rain, but the ceiling of the balcony leaked dramatically with water dripping through the light fittings. I have a video showing this if required. - the balcony furniture also mentioned previously is old and wooden, stained not very comfy. It really needs modernisation. - there were no outside cushions for the balcony furniture, we had to buy some, disappointing.

  Reviewed by Roger3.1★Aug 2024

• "Having stayed at Tobys Quay before which we were delighted with, this time we were notified 24 hours before our stay that scaffolding would be round the property but we could still use use the balcony."

  Sykes offered £100 compensation for this, which we took as we didnt have time to do anything else. Unfortunately thie balcony was not usuable due to workman working with sanders, drills etc and dust all in full view of our accommdation, hardly a relaxing holiday! We left on the tuesday 4 days early due to the very uncomfortable experience. What did contact Sykes when we got home and they were not helpful at all and could only suggest we go to a 3rd party. We have had no response to our last communication which they have received

  Reviewed by Peter2.2★Apr 2024

• "Inside is lovely and spotless."

  Kylie is very helpful, re t.v. Although she managed to connect to internet, it was not possible to put in my Netflix, Disney etc,which I pay for. The person prior to me,had written the dinning seat covers needed new. As I have several chronic illnesses and injury ongoing, it is ideal for me to sit on balcony and watch the sea and boats. Sadly as previously the outside furniture is very poor, and still broken with a poor bit of metal, still wobbly arms,and badly stained wood table. I realise you have an ongoing roof problem, needs some expert sealing and under guttering to stop drips. It would be great to see new outside furniture, that you can wipe down to dry. I don't mind sitting in rain a bit,as at home I spend much time bed bound. My son lives on his boat in Mylor harbour, and after work we spend great time together. I booked for next year some while ago for 4 weeks again end season. Love the place, just the bits mended be good. Thanks Sylvia Batho

  Thank you for your feedback. We are glad Kylie was able to help with the Wi-Fi, everything was left in good working order, as mentioned prior, the dining chairs have been re-covered. The outside furniture has since been repaired - thank you for bringing this to our attention.We have had work done on the outside cladding on the balcony, which has worked to a certain extent although we still get the odd drip - this is something we are aware of and dealing with. We are happy to hear you love Toby's Quay and look forward to your next visit! Property Owner

  Reviewed by Sylvia4.1★Sep 2023

• "The two sofa's need replacing / the dining chairs need recovering / kitchen tap needs a new washer as it constantly drips."

  Thank you for your feedback. The two sofa's although low, are still reasonably comfortable, and we may look to replace them at some point in the future. The dining chairs have since been recovered and the drip on the kitchen tap, has been fixed. Property Owner

  Reviewed by Nigel4.1★Sep 2023

• "The view from the balcony, especially first thing in the morning, is outstanding."

  Great position on Falmouth High St and easy to access both of Cornwall's coasts. The apartment is clean and has everything you need. The only small niggle is the sofas are uncomfortable. Really enjoyed our stay at Toby's Quay and didn't want to go home.

  Reviewed by Keith4.7★Aug 2023

• "The only thing that was not great was the TV reception in both bedrooms."

  Couldn't watch anything

  Thank you for your feedback. We can confirm the TV reception is now in good working order. Property Owner

  Reviewed by Ashley5.0★Jul 2023

• "Would have been helpful if the laminated details concerning the garage was near the unloading (20mins) permit."

  ......and not on the window sill. The couches for us old folk were difficult to get up from....everything else was perfect.

  Reviewed by Denise4.4★Jun 2023

• "Fantastic stay - will definitely be our first choice place of stay in Falmouth"

  Reviewed by Steven5.0★Mar 2023

• "Car parking anything bigger than an xtrail no chance of getting it in the garage."

  Nice to see a safety rail to the property which was missing on my last visit. As for the TV good job that they left instructions. Heating a bit to warm for my liking even though December had windows open nice listening to the waves while in bed. Only downfall sofa's a bit low so struggled to get out of them due to my health.

  Reviewed by Nicholas5.0★Dec 2022

• "Perfect location, perfect for bus links 7 mins walk, go up the steep steps 5 mins walk to do shopping."

  I would stay again price was a little high but you have the sea on your door step.

  Reviewed by Craig4.7★Nov 2022

• "3rd visit to Tobys Quay, beautiful location with stunning views."

  Fully equipped apartment and spotlessly clean. Secure parking a bonus, everything within walking in distance, so there is no need to use car. Will definitely be returning.

  Reviewed by Sheena5.0★Nov 2022

• "Lovely place, as we have been here 12 times."

  Nicely redecorated. The sofas need replacing especially the small one. The outside security light wasn't working. The balcony is unusable when it rains or has rained due to the constant dripping water from above. Already booked for next year.

  Thank you for your feedback which we have discussed with the owner. The dripping water from above is an ongoing repair for the owner and as yet a suitable resolution has not been found to stop the drips completely, please rest assured he will continue to try and find a permanent fix. We look forward to welcoming you back next year. Property Owner

  Reviewed by Nigel4.4★Nov 2022

• "Although a lovely property and well equipped, in view of the price paid we were slightly surprised that there are a few things that clearly need sorting out."

  The tv remote did not work and instructions seemed out of date. The veranda , although lovely , has constant drips from above which makes it virtually unusable and very slippery . Even though we had some sunny , warm and windy weather , it never dried. I guess the problem relates to the property above so could be tricky to resolve. One more thing was the mattress protectors which kept coming off and had a plastic type backing which was very sweaty ! To summarise, a lovely property in a great location but needs some attention to justify the price paid.

  Reviewed by Davey3.4★Oct 2022

• "We have really enjoyed our stay however the microwave was not working and who ever used the iron must iron some green plastic and that was stick on the iron so no one else will be able to use it again."

  We will definitely come again.

  Reviewed by Sonia4.4★Sep 2022

• "Super apartment, very peaceful yet in the heart of Falmouth has everything you need."

  The balcony hangs over the water and gives you a fantastic view of the harbour. Convenient for everything. Though does have 56 steps to climb up to the High Street! But this helps with calorie control of all the goodies you will eat in all the restaurants on offer!

  Reviewed by Philippa4.7★Aug 2022

• "Great apartment with fantastic views."

  Everything that you need was there. Will return

  Reviewed by Ashley4.7★Jul 2022

• "Great apartment, bedrooms/duvets hot at night, tried opening windows but they tended to blow shut in wind, maybe some form of hold open devise is needed."

  Also when it rains there are drips onto the balcony for a long time after, and the tea/coffee mugs are impossible to clean. Otherwise great would recommend

  Reviewed by Graham4.4★Jul 2022

• "The apartment was excellent and the location divine, we thoroughly enjoyed our stay, wish it could have been longer."

  The only complaint we had, was the television in the lounge was not reliable, after additional instructions from the owner, it still did not turn to separate stations, perhaps we were not "smart" enough for the smart TV.. Despite dysfunctional TV we would love to visit again.

  Thank you for your feedback. So pleased to hear you enjoyed your stay, hopefully if you stay again it will be for longer. We would love to welcome you back. Property Owner

  Reviewed by J4.7★Jun 2022

• "Perhaps an 'idiot' guide on how to get the digital TV working for those less savvy of us in the population The shower in the double room could do with an overhaul But we loved the property (our 4th visit) and have accumalted many happy memories over the years."

  Thank you Duncan Mcarthur

  So lovely to welcome you back to Tobys Quay again. So please you have made happy memories. Hopefully you will be back on a 5th visit. Property Owner

  Reviewed by Duncan5.0★May 2022

• "The location is fabulous."

  The views are fantastic and it is so easy to walk into Falmouth and explore many places nearby. The cottage is well equipped with everything one needs for a great holiday and the cleaning managers are great. The only thing we felt was missing was a dining table height chair, preferably with arms. The reason for this is that the sofas were very comfortable but also very low which was difficult for someone with a bad back or stiff from exploring! We would definitely go back and would recommend it to friends.

  Reviewed by Rosemary3.8★Feb 2022

• "Such a great property with stunning views and amazing location."

  It’s well equipped, beds are comfortable and we loved hearing the gentle sound of the waves during the night, we’ve stayed in other properties in Packet Quays before but this is the best one as it’s so close to the water and there’s a panoramic view from the open plan living area as there are several windows. The kitchen is very new and has a high breakfast bar so you can watch the boats go by while eating breakfast. Would highly recommend to anyone.

  Reviewed by Kathryn5.0★Feb 2022

• "Sublime"

  Reviewed by David5.0★Oct 2021

• "Third visit to Toby’s Quay and we’ve booked for next year, so that shows we love it!"

  The location is perfect: beautiful views across the water, quiet yet very close to everything you need: shops, restaurants, the ferries. A couple of plus points - The cleaning team were very helpful - The new double bed is very comfortable A couple of things that could be improved - couldn’t find a comfortable pillow - One of the wall lights in the main bedroom doesn’t work - the bathroom taps/plugs could do with an upgrade

  I am so pleased you enjoyed your stay and thank you for taking the time to leave feedback. The light is working again and, following a very busy season, we have some maintenance booked for early in the new year and look forward to welcoming you back. Property Owner

  Reviewed by Duncan4.4★Sep 2021

• "Amazing place!"

  Would happily live there.

  Reviewed by Vicky5.0★Jul 2021

• "The view is to die for."

  ..

  Reviewed by Andrew3.4★Jul 2021

• "Fantastic place &location."

  Third holiday here. The balcony roof leaks & drips so you can't sit on the balcony until it's completely dry. The patio furniture needs to be updated as one chair has a broken arm. Both these issues were raised 2 years ago! The window sill in the twin room falls off as not attached. The ensuite shower leaks from the rusted pipe it sprays out in opposite direction. Appreciate new carpet and fresh paint (although you can see where it's been touched up) very clean, ample equipment. Stunning views and location. Just needs added attention to detail. Would still stay there again.

  Thank you for taking the time to complete your feedback. We are very pleased to hear that you enjoyed your holiday, it is fantastic location with stunning views. The balcony roof belongs to the bottom of the balcony of the apartment above, the owners do seal the underside of the above balcony annually and are looking into ways it might be possible to reduce any dripping. The patio chair has been repaired, it was just a loose bolt, due to the furniture being moved around. The windowsill in the twin bedroom has been fixed and the shower pipe has been replaced. We do hope to welcome you back to the apartment in the not-too-distant future. Property Owner

  Reviewed by Sarah4.7★Jun 2021

• "Really loved Tobys Quay it was a great place and loved the balcony just fabulous."

  It was spacious and clean with nice towels and bedding all great. My one complaint is that on our last evening we had a Track and trace contact telling us to isolate for 10 days and of course we had to drive home, I rang your number but you were closed and dialled the emergency number as I was worried we could have Covid and the cleaners would be coming in the next morning. I left a message and no one called me back. Luckily I had the cleaners number and co tacked her myself to give her a heads up. Bad form on your part I feel

  Thank you for taking the time to complete your feedback. We are glad that you enjoyed your time at Tobys Quay. We are sorry that no one came back to you. The housekeeper informed us that you had been in contact and made them aware. We hope all is well and look forward to welcoming you back to Cornwall. Property Owner

  Reviewed by Sharon5.0★Jun 2021

• "We have visited this property about 9 times before and the cleanliness has always been ok, this time all we would say is that the floor was cleaner."

  Reviewed by Nigel4.1★Sep 2020

• "The apartment was located in a beautiful location with stunning views, however the balcony outside was tatty with paint peeling off the hand railings,wooden furniture uncomfortable with no seating pads to use."

  We had my parents with us aged 86 and 80 so you can imagine the discomfort for them.Overall inside had everything you needed ,but it needs new internal doors, which were stained and dirty in places. Walls need painting, carpets cleaned.We paid a lot of money for the apartment for the week, in my opinion this could have been sorted out during lockdown when it wasn’t being used.I would appreciate a reply regarding what has been pointed out.

  Thank you for taking the time to provide your valuable feedback. Unfortunately lockdown prevented the general maintenance usually undertaken. The elements highlighted will be actioned by the Owner early next year. Property Owner

  Reviewed by Dawn3.8★Sep 2020

• "Had a lovely week ."

  ... would highly recommend .. will definitely come back

  Reviewed by Tracey5.0★Aug 2020

• "Toby's apartment is in a brilliant setting/ location!"

  !! Beautifully appointed and very comfy? All you need for the break is there! Highly recomended

  Reviewed by Cameron5.0★Jan 2020

• "Property was excellent."

  The inventory was of a high standard and the location amazing.

  Reviewed by Michael5.0★Nov 2019

• "Love this place, especially as we have been there nine times and will be going back next year."

  Reviewed by Nigel5.0★Sep 2019

• "Carpets need a clean the dirt was more evident in the evening when the lights were on."

  The double duvet 10.5 tog needs replacing it had yellow stains on. The sofas need replacing as the seats are very saggy to sit on, you end up sitting in a dip, which is not very comfortable. Both shaver points don't work in the bathrooms. The rail on the balcony had paint flacking off underneath which didn't look very nice, one of the arms on the wooden chairs was broken, could do with some seat cushions and a throw for outside. Would have been nice to have had a coffee machine and some champagne flutes. The front door lock needs looking at before it gives up altogether. There was no parking permit when we arrived. On a positive note the views from the apt were fabulous, and the flowers scones, cream, jam and milk were a nice welcome.

  Reviewed by Lesley2.2★Aug 2019

• "Had a lovely break here, nice and relaxing with a great view watching the boats go by."

  Also, just a walk up some steps and then your right by restaurants and shops. Nice extra when we got there, we had scones, jam and clotted cream left for us and some milk, coffee, tea and sugar.

  Reviewed by Susan4.7★Jul 2019

• "Toby's Quay is a beautiful Appartment, the views are more than we could have hoped for."

  The scones/jam/cream, flowers and milk were a lovely gesture and enjoyable! The apartment had everything and more than was expected and very clean. An added bonus was the garage! The only down for us were the steps/incline ( not good for arthritic knees) to get to the main shops/pubs/restaurants, this was not mentioned in the write up, if it were we probably would not have chosen this apartment. So we ended up going further afield having to use the car for eating out.

  Reviewed by Viv4.4★Jul 2019

• "Second stay here so it must be great as I don't go on holiday to the same place twice!"

  Same as last year, fab views, fab place. Will return again!

  Reviewed by Sarah5.0★Jun 2019

• "Their isn't enough superlatives to describe the views and location."

  5 minute walk to a small supermarket or 3 minute drive to a large one. We got engaged on the veranda so we will always have fond memories of this place. On the whole I found the flat adequate for us, being the beginning of April it's a quarter of the price of August. If I had to be picky, there isn't enough pantry space for food that doesn't require refrigerating, under the TV is dusty and yes there's still mold (guests should keep extractor fans on for longer) in the bathrooms. One other daunting experience is walking to the front door, there isn't a railing and it's a drop into the bay. We didn't mind this, for it added to the appeal of the holiday and character of the building The flat is comfortable and warm, plus waking up and walking to the living room and seeing the sun shine through the veranda double doors is breath taking. Would I use this place again? YES,

  Reviewed by Raymond4.4★Mar 2019

• "Emmaculate accommodation, beautiful river location."

  Easy walking distance into town no need to use car. Highly recommended

  Reviewed by Sheena5.0★Jan 2019

• "We have been going to this property for the last 5 years with a total of 8 times, so that speaks for itself."

  Reviewed by Nigel4.7★Sep 2018

• "Not only was it the perfect location for everything we enjoy on holiday, Tobys ..."

  Not only was it the perfect location for everything we enjoy on holiday, Tobys Quay was we think the best we have stayed in for many years so good in fact we have booked for next year already Val Christian & Friends

  Reviewed by Val5.0★Aug 2018

• "The furnishings in the apartment were poor."

  The beds were extremely uncomfortable and too small.

  Reviewed by Sarah3.1★Aug 2018

• "Superb view."

  Fantastic apartment, very well equipped. Convenient to local town. Plenty to do in and around Falmouth. Am definetely booking again.

  Reviewed by Sarah5.0★Jul 2018

• "We couldn't fault the view and setting, however the flat was not as clean when we arrived as we would have expected."

  It was a disappointment to have to hoover and dust the flat after travelling for almost 8 hours and 400 miles. Also some of the utensils and crockery were very dirty and had food stains and rust on them! We had to clean everything that we needed before we used them, which one should not have to do after spending over £700 for a weeks stay. Some of the utensils were useless; the knives were so blunt they were redundant (we had to purchase are own), the wooden chopping board was broken and had a big split in it, and the weighing scales didn't have a battery so we couldn't use it. The silicone around the bath and shower had black mould starting to grow. Generally speaking, the apartment seemed a bit tired and would benefit from being redecorated throughout. Good location but seriously lacking in attention to detail. Definitely will not be staying in Toby's Quay's again and unfortunately would not recommend it!

  Reviewed by Dewi2.2★Jun 2018

• "Apartment is in a wonderful position, view is amazing and within easy walking distance of great places to eat."

  We will definitely be going back as soon as we can.

  Reviewed by Caroline5.0★May 2018

• "This is the 6th time back to this lovely place so that speaks for itself."

  Great place perfect location.

  Reviewed by Nigel5.0★Apr 2018

• "The accommodation was of a high standard BUT I had difficulty both opening and closing the door at the back and the front of the property."

  I was not told of the unusual locking mechanism before arriving and although Kristie? helped me solve the problem on arrival it was an issue throughout the stay. The landlord and a neighbour were extremely helpful and did everything they could to sort out a plumbing issue and an electrical problem but Sykes seemed to abandon me and never once checked back during the 2 weeks to make sure that problems were being resolved.

  Reviewed by Christine3.8★Apr 2018

• "Arriving in the dark was not helpful In winter bookings the time could be altered to suit tired travellers who had never been before and were trying hard to unpack, wheel suitcases, cross cobbles with sea pounding and rain drenched pathways, all in the 'given' time'."

  Once in, I looked for help in the way of car parking info. I appreciate that 'perching at the counter' is for the young and we who are older focus round a table with lower chairs in our own lifestyle but tried hard not to mind. It would have been so nice to speak to someone so I could have asked about mix-up over our bathroom heating, I emailed and phoned but it was not till the end of the week that it got sorted. A welcome pack which I believe had been a nice idea in the past in this property-read the visitors book- was not welcoming us so guess it was a missed trick. We had been travailing for a month and staying ant many different places since leaving France and luckily had some extra bedding to add to main bedroom. I brought in my husbands wheelchair so he had a higher chair to sit in, and get out of, apart from these 'bits' I guess I should have asked...but who? We did love the place and the one man who spurred me on to 'hurry-up' when loading my husband into the car (under 5 minutes) and collect my brother -also a bit slow- was easily dealt with by my pointing out we did in-fact have a little time left on time- card. I loved the place but was a bit stressed out by not being able to talk to Sykes.

  Reviewed by Sheila3.3★Dec 2017

• "Great place, second visit this year."

  Will be booking again for next year, probably two times. Fantastic view & location.

  Reviewed by Nigel4.8★Sep 2017

• "Great location, very well equipped apartment with stunning views over the Harbour."

  Reviewed by Lloyd4.8★Aug 2016

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