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"The process of booking and enquiring about this property was not satisfactory."
There was no link to the people running the house and no one could tell me about what was in the house ie bath mat, hairdryer, shower gel. There was a tiny travel hair dryer which was not ideal.
There was no available feedback from previous guests.
The washing machine door was broken and a maintenance man came quickly but the machine was then unworkable and I was offered no compensation nor apology.
We liked the property itself and furniture and we are a very positive lovely family, so we made the most of our stay and keeping everything in good order.
Thank you for taking the time to complete your feedback. We are very sorry to hear of the issues you encountered, please accept our apologies. The hairdryer is a small hairdryer but not a travel hairdryer. Not all of our properties have a visitors book. The handyman who attended reported a fault with the washing machine but unfortunately a part had to be ordered and he had to wait for that before he could fix the washing machine. We are glad to hear that you liked the property
Property Owner
Reviewed by Melissa3.8★Sep 2024
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"For the two of us with one car it was fine, no alternative if more than one car was required for parking."
There were a number of items in the kitchen draws and cupboards that could be removed, old and not required. The 3 cutlery draws needed a good clear out, also the cupboard to the left of the cooker with the flasks in. The oven trays were dirty and took a bit of time to give them a clean before we used them as was the inside of the oven. In the laundry room adjacent to the back door there were a few items that were broken and seem to have been discarded by previous occupants. Though this seems like a negative review both myself and my wife had a great time and none of the offore mentioned issues spoilt what was a wonderful holiday in a wonderful cottage.
Reviewed by Tom3.8★Sep 2023
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"Great property with everything you need."
Lovely size and layout. Perfect for exploring Cornwall as Gunwalloe and other beaches near by.
Reviewed by Robert5.0★Aug 2023
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"What a beautiful house and lovely garden we loved our stay at Banneth."
The property was lovely and clean with those extra touches.The car parking was not a problem and neighbours very friendly.
Master bedroom was lovely and comfortable.
We certainly will be booking again loved it Close to all the areas we love Helford ,Gunwalloe Greek .
We will be coming back as soon as possible.
Marina Taylor
Reviewed by Marina5.0★Jun 2023
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"We love this cottage!"
It’s really become a home from home. Clean and smells lovely. The kids love the games and jigsaws and we all enjoy curling up with a book in the living room. The drying area is a god send! Cooker is a little tricky to use as the numbers have been cleaned off and could do with replacing. We have already booked for next year!
Thank you for your feedback and letting us know about the oven dials, we will look into this. We are glad to hear you enjoyed your stay and have booked again.
Property Owner
Reviewed by Rebecca4.7★Apr 2023
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"Only concerns were parking, neighbours not very helpful parking their vehicles opposite parking bay especially as the parking area is very tight only just room for 1 vehicle."
Oven dials need attention as the settings are all faded.
The path needs attention as very slippery when wet.
Reviewed by Craig4.4★Mar 2023
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"Very difficult to read oven temperature."
Toaster performance not consistent.
No dressings for small and medium wounds in first aid kit.
Dining chairs not particularly comfortable.
Instructions for waste disposal confusing.
Full inventory prior to renting would be very useful.
Overall delighted with Banneth, its furnishings and location.
Reviewed by David4.7★Mar 2023
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"Great house - home from home."
2nd time staying here and loved it just as much. Great location - easy trips to the lizard/Falmouth. Thanks - hopefully be back again
Reviewed by Nicola5.0★Feb 2023
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"We really enjoyed our stay at this property and look forward to our next visit to it."
The locality suited us very well with easy travel to all Cornwalls places of interest. The property itself is a beautifully furnished, clean and fully equipped home and we were sad to leave it. I was initially concerned about the close proximity of the road noise wise but it wasn't a problem as the double glazed windows killed the noise and with the rear windows open it was possible to let the evening air in.
Reviewed by David5.0★Jun 2022
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"Lovely house."
Very clean with a great location.
Reviewed by Stewart5.0★Oct 2021
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"Fabulous property immaculately clean very comfortable brilliant inventory great location cannot fault it will definitely return."
Thanks so much.
Reviewed by Alan5.0★Sep 2021
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"We had a great week at Banneth."
The only thing that lets it down is only having one parking space. A 4 bedroom place would normally have this and the residents were not very accommodating! If I’m being picky, thicker curtains to block out early morning light would be a bonus too but there are lots of little lovely touches which make up for this. Body boards, buckets and spades to borrow was great as well as a small library in both the lounge and storage room.
Reviewed by Alison4.1★Jul 2021
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"Beautiful property and really well equipped with everything we needed and really homely touches."
Only thing that would have improved it would be another parking space (plenty of room on the property to provide this).
Reviewed by Carly4.7★Sep 2020
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"A lovely house, with an extensive garden, which is great for children and or dogs."
Comfortable and tasteful accommodation with everything provided . Good situation with an endless possibility of places to visit. Certainly somewhere to return to!
Reviewed by Patricia5.0★Sep 2020
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"Banners is an extremely well equipped and furnished property with everything you could need/want to make your holiday cottage comfortable."
Reviewed by Sue5.0★Oct 2019
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"The cottage, had dog hairs everywhere, dishwasher does not work, Main Shower not good, The mattress on the second big bedroom is very very uncomfortable and have gone home with terrible back pain and tired!"
! Not good, considering we paid close to £2000 for the week.
It’s a lovey house but the owner, needs to put some money back into the house. The garden is massive and lovely. But will definitely not book there again. Very Disappointed!!!! And yes please publish this so that the owner can know and sort all this out!!!!!!
We are sorry that your recent stay at Banneth has failed to meet your expectations and thank you for bringing this to our attention. As a result, a new dishwasher has been installed and the mattress has been replaced with a high-quality firmer item. The cleaning issues have been fully resolved with the Housekeeper and should never happen again. We look forward to you returning to Banneth again in the future.
Property Owner
Reviewed by Eric1.6★Aug 2019
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"Whereas there were positives about the house we were disappointed with the following:
- We were there for a 2 week holiday and had expected a mid-stay clean, and change of bath towels and bedding."
On calling Sykes during our first week we discovered that this wasn't part of the holiday deal but the member of staff that we spoke to said that they could arrange for a clean on Saturday 3rd August - all we needed to do was leave the key in the key box when we left for the day. We did this but disappointingly arrived back at the end of the day on Saturday to find that no-one had been (we also left the key on Monday 5th just in case - still no one came). We ended up cleaning the bathrooms and washing the bath towels ourselves although there were no adequate cleaning cloths nor any bleach or toilet cleaner.
- the throws on the 2 sofas were very dirty and pretty disgusting - we washed these for the next guests
- we arrived on Saturday 27th July to find the outside bin overflowing with rubbish from the previous guests (not a great first impression)
- there was no recycling system in place at all. We ended up sorting our own recycling and taking it to the local Sainsbury's where there was a recycling facility
- some of the cutlery and crockery was very dirty
- we couldn't get the dishwasher to work at all whilst we were there (there was no instruction manual in the house for us to refer to)
- in relation to a previous guests complaint about the loose slate tile on the step outside, we did receive a message from someone at Sykes to say that this would be fixed - they said someone would come on Saturday 3rd August between 12 and 2pm; no one came to fix this during this time nor any other time during our stay
Reviewed by Sarah2.8★Jul 2019
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"The property is centrally located and comfortable, our only constructive criticism relates to our own experience within minutes of our arrival; it would be very useful if the property description mentioned that the garden wasn't fully secure for dogs, rather than relying solely on the note in the folder."
We managed to retrieve our dog before he came to any harm on the busy road.
Reviewed by Nigel3.8★Jul 2019
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"Lovely area."
Especially liked Trelowarren estate almost on doorstep.
By the way, previous occupants had left rotting vegetables in bottom kitchen drawer - strange place to put them! Cleaners had missed these, though otherwise standard of cleaning A1.
Reviewed by Christopher5.0★May 2019
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"The house was perfect."
Clean comfortable and in a perfect location to explore the surrounding area. We wished we had booked it for a longer stay. It eould also be a lovely house to spend Christmas there.
Reviewed by Janet5.0★Sep 2018
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"What a charming , comfortable and cosy house this was ."
We had difficulty leaving it it the mornings and looked forward to coming ' home ' in the evenings. Lots of places to visit in the area, a week just wasn't long enough . Would recommend and hope to come back .
Reviewed by Sharon4.8★Nov 2017
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