Higher Hill House

5 Customer Reviews

• "We had a wonderful week’s stay at Higher Hill House."

  The house was very well equipped and met our needs perfectly. We had a problem with the shower that the owner fixed straight away - a great response. Local maps and guides in the property, as well as the owners’ recommendations were very helpful too.

  Thanks Jim, we are so glad you all had such a good time. Thanks again for booking Higher Hill Neil & Rachel Property Owner

  Reviewed by Jim5.0★Sep 2023

• "We loved our holiday at Higher Hill house."

  The house was full of character and worked brilliantly for a large family to stay. The owner was lovely and addressed any issues promptly and efficiently. The area is stunning- we would love to stay here again!

  Reviewed by Chriscell5.0★Aug 2023

• "Your description says 'ground floor accommodation' and although the uneven floor and steps are mentioned we felt that if there was accommodation on the ground it would mean that the ground floor was accessible."

  One of our family has mobility problems so we chose this property because of its ground floor accommodation but when we arrived we found two deep steps to get to the downstairs toilet and bathroom which were almost impossible and severely restricted their use by this person. Some other holiday companies have an accessibility rating of their properties,that would far better than just saying ground floor accommodation because in this case it was not a true description. I have booked holidays with you for years and this is the first time I have had any problems,usually the cottages we have booked have been even better than we expected so it was very disappointing to find this cottage was not what we hoped for.

  I’m sorry the property wasn’t as accessible as you had hoped. The description clearly mentions it is an old character property with uneven floors, steps etc I hope it didn’t detract too much from your stay as it’s a lovely character house in a super area. I will ask Sykes to review the description wording as they visited on multiple occasions and produced the description. The last thing we would want is for anyone to be disappointed on arrival , your comments came as a complete surprise to us as you didn’t mention during your stay. We rent another house in Crackington, ‘Penhaven’ through Sykes which is modern, open plan and has four ground floor bedrooms and two accessible bathrooms. If you liked the area it might be worth a look for next year All the best Neil & Rachel Property Owner

  Reviewed by Sue2.8★Aug 2023

• "This was such a lovely cottage in a great location The weather was not kind to us so we were in the house way more than we expected and it really was super with space for everyone."

  Also a lovely garden for the brief moments of no rain Thank you

  So glad you had a lovely time, we are so sorry about the weather, so we’re very unlucky ! Thank you for booking with us. Neil & Rachel Property Owner

  Reviewed by Jenny5.0★Jul 2023

• "Best equipped kitchen I've come across in a holiday cottage."

  Only thing missing was an ice cube tray. Hair dryer in the bedroom was a first too. Lovely situation & beautiful, well kept garden. Owner contacted us on our first morning to check everything was ok & was very helpful all round, including a text later in the week to say that the pizza van would be in the village that evening. I thoroughly recommend the village shop too.

  Thank you for your feedback, we are soooo glad you had such a good time. We’ll sort the ice cube tray ! Hope to see you again ……. All the best Neil and Rachel Property Owner

  Reviewed by Lalage5.0★Jun 2023

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