Valley Lodge 31

42 Customer Reviews

• "Lodge was lovely when arrived, smelt a little musty downstairs in the bedrooms, 2 towels on our bed, which we thought we would have more replaced through the week, this is not the case so 1 towel per person a week is not really sufficient and this needs changing, we contacted the housekeeping which after a reply 8 hours later, was told we had to pay £2 per towel extra, after a conversation about 1 towel per week being not very hygienic and not stated in the advert to bring our own towels as they are provided, the man on the phone said he would bring 2 more for free for us."

  Lodge is well equipped for everything, could do with a better frying pan as it was horrendous, hottub fine apart from one of the jet housing cover is loose and cut me as it was sharp, the area around the tub could do with some cleaning and improvement as a little scruffy, also the guttering is overflowing in to the downstairs hottub area so youre not able to sit out in the rain there. Also take your own loo roll as only 1 is left in each bathroom, But all in all a nice stay.

  Reviewed by Mark3.4★Sep 2024

• "Loved this place so much exceeded expections."

  Nearby to so many things. Children loved facilities.

  Reviewed by Gemma5.0★Aug 2024

• "The lodge is well equipped and comfortable."

  We had a lovely stay despite the lack of summer. The on site facilities are very good and the staff very helpful. The outdoor pool is small but warm. The onsite pub is also very good and good value. The site is lovely and quiet with streams running through it. A BBQ is visible in one of the photos but it doesn't have one (not listed under amenities). We recommend this lodge and will return in the future.

  Reviewed by Andy5.0★Jun 2024

• "The lodge was great in many ways."

  Great location, quiet, great size. The issues we had though was the outside table wasn't clean, there was a very strong musty smell in the lodge that was very overpowering to begin with. Was sorted with a couple tins of air freshener. The shower head in the bathroom was broken and we weren't very comfortable using the hot tub as it was situated right at the main road and anyone passing could see you as it wasn't very private. But otherwise we had a great stay and enjoyed our time away

  Reviewed by Laura3.1★Oct 2023

• "We loved the stay here, the only issues that we had was that it was not totally secure so the dogs could get out if we were in the hot tub, and there was very little privacy also when in the hot tub."

  Both these issues could easily be dealt with by means of a small gate allowing the staff members to check on the hot tub when needed but allow the dogs to come out when we ourselves are in the tub.and by fixing up some rattern fencing. The onsite pub was lovely as were the meals. We would certainly be happy to return and stay here again.

  Reviewed by Susan5.0★Sep 2023

• "We requested zip link to be joined this didn’t happen Found dog Pooh on the ..."

  We requested zip link to be joined this didn’t happen Found dog Pooh on the veranda and a dog chew under the stool in the lounge Carpet smelt of dog Bubble pool only one jet working properly Nice stay the villa was a little tired

  Reviewed by Sue2.5★Aug 2023

• "The property was exactly as described on the website, comfortable bedrooms, good hot tub, very nice living room on the first floor, with a lovely balcony containing table and chairs."

  Kitchen was useable, units and fridge a little outdated and lacked sufficient utensils, but we got by ok. The site itself was excellent, good bar which does a nice food selection, friendly staff, great games room and lovely swimming pools. We would definitely go again.

  Reviewed by Michael4.4★Aug 2023

• "The property is advertised as dog friendly however there is no secure area where the dog can sit outside."

  The hot tub is old and many features do not work, and the information provided tells you not to press anything other than massage and lights (should be light). the cover is old, tired and falling apart in places. Generally the bedrooms are comfortable, having a tv in one of them was a bonus for out granddaughter. Upstairs was ok with plenty of seating, and a good kitchen, could do with a smaller frying pan though. The fake grass on the balcony and the hot tub area id not a nice thing to walk on it remained wet the whole time we were there. We didn't let the dog on the balcony as it would have cleared the railing easily. the heating did fail as we were using the towel rails to dry our towels, after repeated phone calls and visiting the site office someone did call us and they managed to reset it. The 2 pools on site, outdoor one tiny indoor one not very big and you do have to book a time slot no mention of that on the website. we were lucky as the owner did subscribe to the pools however others were not so lucky, this should be mentioned as well on the website

  Reviewed by Malcolm3.1★Jul 2023

• "Valley Lodge 31 was a great size and the bedrooms and living space were excellent."

  The hot tub was disappointing we were a retired group of people and the cover was really difficult to open a close due to arm that folds the cover back was broken at its hinge. That made it difficult to open but extremely difficult to close as you can only lift from one side. Also the hot tub area was not very clean with leaves and debris. I only mention this as having the hot tub was one of the reasons for booking this lodge. Aside from the above we had a wonderful holiday with great days out.

  Thank you so much for providing a review following your stay at Valley Lodge 31, we are sorry you found the hot tub lid to be tricky but are pleased to hear our housekeeper was on hand to assist you with this. The owner has confirmed he is looking to replace the hot tub lid in the very near future. Property Owner

  Reviewed by Paul3.4★Jul 2023

• "Accommodation was lovely."

  When I got there it wasn't a 'lodge' as such. More a purpose built chalet bungalow. But lovely. The kitchen was really well equipt. Everything you could need. I booked this lodge as it had an on Site Restaurant, so I wouldn't have to cook on my Holiday. When we got there, the restaurant was shut for 2 weeks.

  Thank you for your feedback, we are glad to hear you had a nice stay and enjoyed the lodge. We are sorry that the restaurant was closed during your stay however, hope the replacement catering van that was arranged during this time was helpful. Property Owner

  Reviewed by Claire2.8★Apr 2023

• "Great place to stay nice cosy accommodation ideal for get always."

  The lodge is on a beautiful site and team are really helpful. Would highly recommend

  Reviewed by Tanya5.0★Nov 2022

• "We have just returned from the most relaxing, chilled holiday ever."

  The accommodation was spotlessly clean and extremely well furnished. The hot tub was the icing on the cake. We will definitely return.

  Reviewed by Caroline5.0★Oct 2022

• "Lovely place that is ideally located to visit attractions."

  Friendly staff in the facilities who are happy to help.

  Reviewed by Michael5.0★Sep 2022

• "This was a first holiday with my partner and our 4 teenagers."

  We cannot fault the lodge as it was fully equipped with everything we needed. We used the cooking facilities for meals and also ordered takeaway. The pizza house was the only one that delivered but had takeaways close enough to drive too in callington. The restaurant on site also cooked lovely meals. I know previous reviews said no internet but can see the property did and the kids were happy as when we were chilling they glued to their gadgets. The hot tub was a lovely bonus to the property to relax in the evening while listening to the little brook next to the property. The reception and bar staff were really helpful with any questions we had. The shop is only open certain hours bur their is a co-op 2 mins drive to get any essentials you need. To access the gym and swimming pools you have to book your sessions online. They are free to use but I would recommend booking the outdoor pool in advance as it’s limited spaces and gets booked up quickly. Everyone loved the holiday and hope to come back again soon

  Reviewed by Claire5.0★Aug 2022

• "The site was fabulous and the villa could be too but is in much need of refurbishment, the veranda in places has cracked decking boards which feel like they are going to go from under your feet."

  The general cleanliness of the property was not good, dirty kitchen utensils cutlery, crockery, glasses and the bottles shelf in the fridge was hanging off. The carpet looked like it hadn’t been hoovered, cushion covers were marked and the stair banister was sticky! The bedding on arrival felt damp and a general musty smell on both floors, we found a half pint glass over the bulb inside the bedside lamp in the twin room! We paid extra to have a property with the hot tub however could not bring ourselves to use it even after sweeping out the area as there was a lot of dirt and sediment in the bottom of the hot tub and the lid was broken and very heavy to lift off and a very strong smell of chemicals so our money was wasted here. We couldn’t find the remote control for the tv day one but after pulling out the sofas from the walls we found three which dropped out along with bits of rubbish. We left the property way cleaner than we found it which was not my idea of relaxation! The site however was good, the kids loved the outdoor and indoor pool, the pub served lovely food we ate there a few times good menu but a little pricey. The site staff were amazing very friendly and attentive and on the whole we had a super holiday and would recommend the site to others.

  Reviewed by Lisa3.1★Jul 2022

• "Could do with some tlc but generally very good"

  Thank you for taking the time to leave your feedback. We have taken your comments on board and hope to welcome you back again soon. Property Owner

  Reviewed by William4.1★May 2022

• "Comfortable with nice view."

  South facing balcony is a suntrap!

  Reviewed by Katrina4.4★Apr 2022

• "Just perfect."

  Reviewed by Carly4.4★Apr 2022

• "The property was fine however when we booked the cottage we chose to spend well over a £100 more to have a hot tub."

  Upon usage of the hot tub we noticed a brown grime all around the edges and on the filter and once turned on you could see brown grimey bubbles all over the top. We used the phone number provided on the email confirmation and got through to Kevin, the maintenance person for the hot tub and he told us that the reason for the brown grimey filth in the water is due to the fact that the hot tub is filled with water from a bore hole and not from water from South West water. So we couldn't use the hot tub once as it was filthy and disgusting. What a strange thing not to fill it with proper water! If we had known this we would NEVER have booked this cottage. To be totally honest we would like our money back for the difference between a cottage with a hot tub and one without as we could not use this hot tub. With the exception of the hot tub the cottage was okay. It was quite dirty on the outside, balconies not swept and windows thick with green grime. Things that are quite easy to rectify. We have numerous photos to back up what we are saying and we were so annoyed we left early. Please let us know where to send the photos and we look very forward to hearing your response!!

  Thank you for completing your feedback, we have spoken with both the owner of this property and the maintenance man, who is certified with BISHTA enabling him to ensure all hot tubs on the site are up to HSG regulations. It has been reported that the reason for the brown bubbles following your usage of the tub is due to your party using the facility without showering first. The hot tub guidance book left at the property for all customers states that each person must shower before using the hot tub. The water for the site is a Private water supply which is tested annually (as advertised on the property description) .You will see the feedback for Valley Lodge 31 is very positive and anyone who stays here has a fantastic time. Property Owner

  Reviewed by Louise1.3★Apr 2022

• "We were a group of 4 senior, but youthful."

  The accommodation was very clean and the beds extremely comfortable, an added bonus was the hot tub which was well placed for privacy. The food available at the restaurant was ample, hot and delivered with friendly service. The only downside was that there were bulbs missing from some of the lights downstairs. This is our 2nd time with Sykes holidays and we’d book again.

  Reviewed by Marion5.0★Mar 2022

• "Everything was good but no Internet connection and no WiFi in home it's should have WiFi"

  Thank you for your feedback. The property is not advertised as having WiFi. - The Cornish Cottage Holidays Team Property Owner

  Reviewed by Ali5.0★Mar 2022

• "The accommodation was clean and ell equipped."

  The beds were very comfortable. In the past we have been left instructions for heating, recycling etc but there were none this time. It would have been useful to have these when we arrived as the villa was cold and the thermostat is not easy to locate.

  Thank you for your feedback. We have taken your comments on board and have updated the instructions. Property Owner

  Reviewed by Jo4.7★Dec 2021

• "Amazing holiday for last days of 2021."

  Very clean, warm and fantastic hot tub which we enjoyed our stays. Hope we could book it for next holidays.

  Reviewed by Sanaz4.7★Dec 2021

• "It was a lovely stay with all You need for a big family."

  The cottage was clean and comfortable, hot tub was ready to use for all 5 days we stayed. The cottage was very cold when we came on first day, but my husband found how to switch the heating on and we got cosy. Swimming pool, gym, restaurant - all were open despite of the time of the year which was a pleasure. Would definitely recommend this accommodation as the price was affordable too.

  Reviewed by Oksana5.0★Oct 2021

• "The lodge was lovely."

  Clean and generally very well equipped. Only a couple of grumbles, as a group of girls together there were not enough sockets in the bedroom. Each room had just one double socket at one end of the room and the mirror the other end

  Reviewed by Rachel4.1★Aug 2021

• "Rooms were decent in regards to bed comfort, wardrobe/drawer space."

  Kitchen well equipped. The hot tub was amazing! Property a good size for my family of 5. I was shocked to pay £1600 for 7 nights to find there’s no WiFi. Mostly given reception/service in Cornwall is pretty much none existent this was quite surprising. It would have been a nice gesture to provide a weeks worth of bin bags, hand soap, toilet roll and dish washer tablets in my opinion given the price we paid but you can buy all these at the Tesco approx 10 minute drive away. The speed bumps on site are not kind if you don’t drive a 4x4 so be warned of the scraping on your exhaust even at 1mph.

  Thank you for taking the time to complete your feedback following your recent stay at Valley Lodge 31. We are sorry you were shocked to not find wifi at this property, however we do not advertise wifi being available and due to the location of the property it can be hard to secure a good connection. Property Owner

  Reviewed by Dawn3.8★Aug 2021

• "A lovely quiet site but also plenty for two small boys to do."

  The staff there were amazingly helpful and friendly. Beautifully clean accommodation and park.

  Reviewed by Celia5.0★Jul 2021

• "Had a amazing time ."

  Hot tub was great kids loved it . Baby said she wanted to keep the holiday home lol . 14 and 16 year old loved the 2 swimmpools. Only down side there was no entertainment on site but the was due to covid not the site . Site shop was surprisingly cheap

  Reviewed by Karen5.0★Jul 2021

• "Own transport is needed."

  Reviewed by Margaret5.0★Jun 2021

• "The park was lovely, tennis court, swimming pool, and play areas kept the kids entertained."

  Food was lovely and friendly service. Bed could have been softer but loved the extra of a hot tub at the lodge. A very pretty place to stay and a fab holiday had by all.

  Reviewed by Sarah3.8★Jun 2021

• "Really lovely clean lodge with the added bonus of the hottub ."

  Two nice balcony areas to sit out on and was perfect for our dog . Nice pub restaurant on site too , good location to visit all main resorts all Around an hours drive away . Nothing much around without driving though .

  Reviewed by Anthony5.0★May 2021

• "Lodge was very clean and well stocked in kitchen etc only small feedback would be having WiFi this would have been helpful to be able to check weather and plan day trips etc Other than that we had a lovely holiday."

  Staff on reception and pub were lovely, helpful and very welcoming.

  Reviewed by Lorna4.4★May 2021

• "No apart from no wi-fi I would give this property 10/10 otherwise."

  Clean, friendly staff, hot tub and number of beds for the price is brilliant.

  Reviewed by Arran4.7★May 2021

• "I was upset to have to sleep on a broken bed which caused me to have severe back pain."

  The care taker looking after this property was very helpful and professional. I would like to say thank you to Him. Mrs N Haddock

  Thank you for your feedback. We apologise for the inconvenience, unfortunately the previous guests damaged the bed during their stay. We confirm the bed frame has now been replaced with a new one. We hope you will visit Valley Lodge 31 again in the future and have more lovely holidays Property Owner

  Reviewed by Nuala4.1★Apr 2021

• "We were not allowed into the pub and restaurant on site because we were Welsh."

  Yet no temperatures being taken as people entered which happened in Wales when the pubs were open.

  Reviewed by Hazel4.1★Dec 2020

• "Having travelled from Suffolk we arrived in the dark after a long journey."

  We could not find number 31 & found a lot of the lodges had no numbers at all. Had to ask the man in the pub if he could help us which he kindly did. It would have been a great help if the lodges were numbered. Apart from that everything else was as expected. Thank you.

  Reviewed by Douglas5.0★Oct 2020

• "We had a great time with my son and his wife and grandson."

  Beautiful place and the hot tub was our first experience and we loved every minute

  Reviewed by Richard5.0★Oct 2020

• "Lovely place, very chilled site with friendly staff in both reception and the pub."

  Great food and service in the pub as well. The lodge itself is clean comfy and well equipped. We learned from a previous review that the furniture on the balcony was broken so we took a couple of chairs of our own and it worked out fine. The hot tub was simply the best and great to use in all weathers. Would definitely come back again. Only downside was that there is no Wi-Fi at lodges 30 - 32 although Wi-fi is advertised in the listing so this should be removed. We had a family crisis occur at home while we were away and had to go and ask someone else on site of we could use their Wi-Fi which was not ideal, but we managed. Given how dependent many people are on Wi-Fi, I think Sykes need to be clear about this to avoid customer disappointment and complaints.

  Thank you for sending us your feedback. We are glad you enjoyed your holiday and appreciate your kind remarks. Regarding the Wifi, it is stated in the marketing that wifi is available adjacent to the pool area, not in the property itself. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Carol3.8★Sep 2020

• "The accommodation was clean and had all the items required for our week long break."

  Thought that the actual lodge building needed some maintenance - as the wooden balcony was a bit slippy and at least one board was beginning to break. Two of the outside seats were broken and couldn't be used, which seemed to have been previously reported but not removed. It also felt quite cold downstairs in the lodge. Could use some better signage as it was hard to locate the right building when we arrived in the dark.

  Reviewed by Christine3.8★Sep 2020

• "Only point, broken outdoor furniture was still in the property on arrival !"

  Should have been removed even if not replaced, was totally un useable ......... such a shame....... other than that was a lovely place, site, venue and surroundings. Would happily rebook. But will ask if Any outdoor Furniture is useable and not broken in the future!

  Reviewed by Catherine5.0★Sep 2020

• "The balcony furniture was broken so could not sit out as s family."

  In I bedroom stool to dressing table was broken. In bedroom 3 a drawer was broken. Hot tub lid didn't close properly although maintenance sorted it. Patio door to hottub didnt lock. All reported to.maintenance

  Reviewed by Karen4.4★Aug 2020

• "We had a lovely week here on holiday with 4 children and a dog."

  Restaurant/bar dog friendly. Kids loved the pools especially the outdoor pool. We loved the hot tub and made use of this every day! We will hopefully be back next year!

  Reviewed by Laura4.7★Jul 2020

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