St Keverne

8 Customer Reviews

• "We really enjoyed our stay at Tresooth Cottages, in 'St Keverne'."

  The cottage was perfect. Clean and very comfortable beds. Hot tub was fabulous. Although we were out of season, we could still use the sauna. My daughter really enjoyed the games room and play area, particularly the trampoline. We really appreciated the area to walk our dog too. We would definitely recommend staying here.

  Reviewed by Sharron5.0★Oct 2024

• "We were really pleased with the whole experience, everything was covered."

  Even the little extras for the dogs was a lovely touch. We only had one issue but didn’t at all effect our stay and that was the rug in the living area smelt of urine so we just rolled it up and put it out the way during our stay. We would love to return and stay again in the future and have already recommended to friends and family.

  Thanks for staying with us Tracy. We noted your comments at the time and replaced the rug. We hope you will choose Tresooth for a holiday again in the future. Property Owner

  Reviewed by Tracy5.0★Jun 2024

• "Lovely property, was a home away from home, will definitely be returning."

  Thanks for staying with us Davey, we're glad you enjoyed your holiday and hope you will return at some point in the future. Property Owner

  Reviewed by Davey5.0★Jun 2024

• "We had a wonderful time and enjoyed the property very much."

  The man who looked after the Jacuzzi was extremely helpful and very approachable if I needed any help or advice. My son enjoyed the outdoor pool and we all liked the little play area for children and handy to walk my dog in while my son was on the trampoline. The bathroom handle was loose and the toilet made a slight noise but other than everything was perfect.

  Thank you Christianne - I'll pass on your kind words to John and Terry who do the hot tubs! And thank you for raising about the bathroom handle and toilet seat.. we'll get them looked in to! Izi Property Owner

  Reviewed by Christianne4.7★Sep 2023

• "Door handle broken in back bedroom, pins from carpet grip poking through wood ..."

  Door handle broken in back bedroom, pins from carpet grip poking through wood again back bedroom, had to keep curtains closed as people could see directly into bedroom, also mattresses so worn in the front bedroom especially where the springs had gone it had sunk we were personally disappointed and would not stay again or recommend

  Thank you for taking the time to raise your concerns and sorry to hear you didn't enjoy your stay here. We have tried to call you a few times to discuss your feedback but haven't been able to get through to you. We have our office and maintainance team on site and would have been able to get everything sorted for you whilst you were staying had the issues been raised with us. We have passed them on now though and your points have been rectified. We would love to have the opportuity to discuss your review personally with us - please do get in touch if this is something you would be willing to do. Our direct number is 01326 61 80 10. Izi, property manager Property Owner

  Reviewed by Bernadette3.1★Aug 2023

• "Very clean, even more pretty than in the pictures."

  Staff were very friendly and helpful. Hot tub was kept clean throughout our stay. Liked the games room too. We love cooking and the kitchen had all almost everything we needed. Would have liked it if there was a hand blender as well. Would definitely recommend this cottage.

  Thank you for your feedback and coming to stay here! Izi - property manager Property Owner

  Reviewed by Patience5.0★Jun 2023

• "Such a beautiful cottage."

  Huge living room & kitchen, 2 large bedrooms, comfy beds, great shower, huge jacuzzi, lovely seating area, quiet, secluded. Will 100% be going back. We would highly recommend this cottage.

  Thank you for your lovely feedback - we look forward to welcoming you back! Izi - Property manager Property Owner

  Reviewed by Gary5.0★Mar 2023

• "Initially when we arrived we were taken back by how lovely the environment and the area of the cottage was in."

  However it then came to light that you were not allowed to leave your pets in the cottage unattended, which was not on the listing (had it of been we would have booked elsewhere) We found the whole experience intrusive with the lack of privacy and the handyman/ owners mate (so he says) interpreting our stay most days. The property gives a feel that it is being run like a hotel and that is not what we were looking for. On the 3rd Night another party arrived to stay in the adjacent cottage and that was the straw that broke the camels back, they where in the rear of their cottage in the early hours shouting laughing and very drunk, waking us up at 0300am and not going quite until gone 0530am. This made us realise how close the other property’s were to us and again this was not mentioned in the listing. We left earlier because we could not stay there anymore because of the fore mentioned issues. All I can say if you want a nice place to stay that’s a slightly nicer environment than Butlin’s then book here your love it. I will not be going back.

  Our booking conditions state that pets are not to be left alone in any of the properties across the Sykes portfolio, we are sorry if you missed this. We have taken time to ensure the description state that the property is within a complex of 15 other dwellings with shared facilities throughout, several of the photographs do show other buildings in close proximity, we will of course revisit this to see if we can make it any clearer. Property Owner

  Reviewed by Craig2.5★Oct 2022

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