Jasmine

38 Customer Reviews

• "Totally mis-sold the cottage - seriously considering taking legal action under sale of goods act Leisure facilities sold as package to be told that it was then £15 a day for adults and £12."

  50 for children - so total cost for 4 adults and one child an additional £870 When informed CC still claimed family pass was available, yet Hustyns confirmed this was not the case. NOONE @ CC responded to any of my calls or emails

  Thank you for your comments. We are sorry you felt the property was mis-sold. The site owners changed the entry prices for use of the leisure facilities after you made your original booking. We emailed you as soon as we were made aware of this and stated within this email that the owner of the property would reimburse you with these costs, which has since been done. We have also updated the property description to reflect these new charges. Property Owner

  Reviewed by Alan1.9★Aug 2024

• "The cottage on arrival was filthy."

  Glasses and cutlery were dirty and there was a big greasy cobweb hanging from the kitchen cupboard. There was feaces on the outside of the upstairs toilet that ran from the lid to the floor. I point blank refused to go anywhere near this. There was no central heating or hot water on arrival and we had two under 2's either us. We tried phoning the numerous numbers in the "help file". We had to go to reception at the hotel to use their phone and left a message. The following day a lady called Sarah called me to discuss the issues. I told her what the problem was and she said she would send a maintenance person round. She called me back roughly an hour later saying it had been resolved, the boiler had tripped and he had reset it. By the time we returned to the cottage it was off again. We had to press the reset button every 30 minutes but even doing this we had to shower at the hotel pool. There was no sweeping brush and pan for us to brush up. We left the property cleaner than when we arrived!! Emails sent on the arrival Saturday have still not been replied to. Upon returning home we received an email saying the owners were charging us £100 as we had left the property with stains. My husband point blank refused authorisation of this charge. They have opened a case to try and resolve it. I also believe that they are tearing bad reviews out of the book in the property as there are large date gaps between reviews. I have wrote in the brown book so let's see. Also seems to be fake review on here about the 'vile pets' It's funny how they can email you when they think you've done wrong, but ignore us when asking for help. This was our third and final visit to Jasmine Cottage

  Reviewed by Stephen1.9★May 2024

• "So so precious and lovely having a very lovely cottage to rent all year round , the fact that this lovely place allows NO vile stinking home wrecking ''pets'' is the best news ever, honestly, this place could not be better, it has every thing you want and need for the perfect peaceful holiday break."

  and the icing on the cake is the fantastic fact that horrid pets ARE NOT ALOUD !! bliss, absolute bliss. me , my friends and family will spend thousands renting this place time and time again because you just cant beat a lovely CLEAN cottage not contamminated by vile so called ''pets'' ....dream come true. please keep this place as it is .... thank you so so very much jasmin cottage!!!

  Reviewed by Derek5.0★Apr 2024

• "We had a lovely stay at Jasmine and it completely exceeded our expectations."

  The lodge is extremely spacious and had everything we needed. It is very well appointed, in a central location in the resort, but we did not feel overlooked at all. The grounds the lodge is set in are beautiful and the swimming pool was great. The only issue we had was that the microwave was not working. We reported this, it was never rectified, however we worked around it and it didn't really affect our stay.

  Thank you for taking the time to complete your feedback. We are so pleased that you enjoyed your stay at the property, along with the facilities on site and the grounds which the lodge sits in. We are sorry that the microwave was not working during your stay, this has now been replaced. We do hope that we can welcome you back sometime in the near future. Property Owner

  Reviewed by Jenny4.7★Aug 2023

• "Could do with a shaving mirror and a grab rail by the bath in main bedroom bathroom."

  Slippery stepped tiled area as you get out of the bath.

  Thank you for taking the time to send in your feedback. Thank you for the suggestions you have made, which we will take on board. Bath mats are provided for the floor in the bathroom. Property Owner

  Reviewed by Susan4.4★May 2023

• "Utensils unclean and had to be washed on arrival."

  Shower blocked and overflowing Problem with hot water in shower Cobwebs Knives unsharp Outside patio furniture green mold Decking loose Dirty plates in cupboards Leaves not swept

  Thank you for taking the time to complete your feedback. All of the issues raised have been dealt with. It was a shame that you did not contact us during your stay as we could have tried to rectify these issues for you at the time. Property Owner

  Reviewed by Simon3.1★Aug 2022

• "I would recommend this property but things need to be addressed."

  We had to vacuum cobwebs and small spiders around the fire and patio doors, the patio had to be swept by us and the table outside had to be cleaned before use, the decking needs to be addressed as it isn't supported in places, the floorboards upstairs were really creaky so if you used the toilet in the night it disturbed everyone downstairs, the toilet seat is loose. basically it needs some maintenance and a bit more time spent on cleaning sweeping ETC.

  Reviewed by Baden3.8★Aug 2022

• "The property was a good size but needed to be updated."

  The DVD player didn’t work. The floorboards for the upstairs master bedroom and bathroom creaked and disturbed the lower floor guests. The toilet seat in the master bathroom was loose as was the shower room toilet seat downstairs. The shower head over the bath in the master en-suite needs replacing The shower room was not en-suite, but next door to the twin room. Sharp kitchen knives would have been helpful or a better knife sharpener. The pedal bin needs replacing as it bangs every time it is used! The listing needs to state no phone signal at the cottage nor on the site. It would be helpful if it was stated the grounds were pretty much only accessible by car and major difficulties getting taxis in the area (No taxis at all on Sundays!) We flew down and could not collect our hire car until Monday and so struggled for the weekend due to the taxi issue. It was not clear where rubbish needed to be disposed of as the dustbins outside the property were irrelevant as the instructions left stated no rubbish to be left outside the cottage! There were still bags of rubbish left from the previous guests which had not been removed. As the site is so remote (no shops within a reasonable walking distance) it would have been nice for the cottage to have had tea/coffee/sugar sachets and some milk available on arrival. The cottage was not as clean as I would have expected, quite a few cobwebs. There are 3 hairdryers in the property which aren’t stated in the details and would have been good to know so that I didn’t have to pack mine. An outside brush is needed to brush the plant debris on the decking. Outside cushions for the furniture would have been nice and a BBQ. The hotel and grounds itself could do with a little TLC too. There was a nice wishing well feature, but full of stale water! Overall it was a nice cottage and surroundings, but further thought and attention to this property is needed to list is as high as it is currently.

  Reviewed by Teri3.1★Jul 2022

• "We had a fabulous week at Jasmine."

  We are a group of three couples who have been friends and holidaying together for 40 years. The grounds at Hustyns are beautiful, quiet and well cared for. The facilities at the hotel were a great bonus, especially the pool. All staff were friendly and helpful. Jasmine was spotlessly clean, well equipped and comfortable. Only missing a teapot for group morning cuppas! I would definitely return and recommend the cottage and site as good value for money.

  Reviewed by Angela5.0★Jul 2022

• "A really lovely cottage in a beautiful, peaceful location."

  We were sad to leave, as we had such a fantastic week in your truly lovely house. Please could I suggest that you ask your cleaners to top up the dishwasher each week. I topped it up with salt and rinse aid so not a problem for us. We also did not find the patio key and no instructions regarding where it would be - maybe there could be one put into the key safe. These are minor points to mention and overall we would definitely recommend this cottage and setting. It’s peaceful, beautiful views on every local drive and just a short drive to the local town, beaches and local activities.

  Reviewed by Julie5.0★Jul 2022

• "We had a lovely holiday in Janine Cottage, spacious and clean, overlooking fish pond and water feature."

  Close to beaches, Newquay, Padstow and Truro town if you want to shop. Lovely swimming pool, not too busy. Would definitely recommend.

  Reviewed by Nicola5.0★Apr 2022

• "The cottage is in a nice estate run by the hotel with good facilities for children in inclement weather (pool, pool table and spa for example)."

  The grounds of the hotel are well kept in most areas (where all the lodges and cottages are) but some areas have been left to weather (tennis court, mini golf and some public walking areas are overgrown and unsuitablefl for use) and Jasmine Cottage needs updating and move love. For example, the downstairs ensuite door doesn't close, fridge needs defrosting and has a missing shelf so our food (for 6 people) had to be piled on top of each other, carpets need a thorough clean in the bedrooms, dishwasher needs to be full with salt and rinse aid on arrival, light bulbs everywhere are very dim and with the dark furniture it can be quite bleak inside especially when it is raining outside! Two keys would be better if a family of 6 rather than one too. Having said all this, it served a purpose and we enjoyed our holiday in Cornwall.

  Thank you for taking the time to leave your feedback. We're delighted to let you know that Jasmine has been fully redecorated and refurbished ahead of the 2022 season. We look forward to welcoming you in the future. Property Owner

  Reviewed by Hadie3.1★Aug 2021

• "The Hustyn's hotel complex and associated grounds are well kept and very relaxing."

  The 'Jasmine' Lodge is well sited and spacious but, unfortunately, needs some maintenance and an element of TLC !! En-suite door that does not shut easily, upstairs plumbing needs attention, broken lid to electric kettle, no remote for bedroom TV, etc, etc. The hotel staff went to great length to explain that 'Jasmine' is privately owned and not within their remit to deal with any faults / complaints. Also, it should be highlighted that road access to Hustyn's and surrounding towns is via a network of single track / narrow roads with very limited passing places. This, combined with the general state of 'Jasmine' would discourage any return to this lodge / area.

  Thank you for your feedback. We're delighted to let you know that the lodge has been fully redecorated and refurbished ahead of the 2022 season. We hope to see you again. Property Owner

  Reviewed by Howard3.8★Jun 2021

• "The cottage was very comfortable and it suited our family with three bedrooms and three bathrooms."

  The cottage had everything we needed including a dishwasher and washing machine. We did have a problem finding the cot but a phone call and the problem was resolved. The only other thing was there was a shelf missing In the fridge which was reported. There was a swimming pool and park which was an added bonus to our stay for our family. Overall we had a very enjoyable holiday. Thank you.

  Reviewed by Julie4.4★Jun 2021

• "The mattress in main room was really soft and has given me a aching back."

  Shower in the upstairs bathroom has masking tape covering a hole and the shower head has a leak which caused the water to spill onto the floor (which made it a slip hazard) and the pressure on the shower was terrible. Fridge has missing and broken shelves. When we arrived to the property the back patio door was unlocked and there is no lock and handle in the utility room window which meant our lodge and our possessions within it was left unsecured which I am extremely angry about. I have pictures so please advise if you would like me to send them to you?

  Thank you for taking the time to leave your feedback. We are sorry to hear you experienced these issues during your stay. The Management team would have been pleased to assist had you contacted them during your holiday and will now take steps to address the points you have raised. Property Owner

  Reviewed by Vishal1.9★May 2021

• "The cottage is large in lovely surroundings."

  But unfortunately it had not been cleaned! Bathrooms were dirty and it was dusty everywhere. There was dead bugs on the master bathroom Sinks. The property lacks maintenance. The heating did not work at first and when the master bath is used upstairs there is a huge leak from the ceiling in the living room. We were unable to use the back garden because it had not been cleaned or swept. Given that we are in COVID times the cleanliness was appalling!

  Thank you for taking the time to complete your feedback. The owner of Jasmine has confirmed that the points raised have been addressed with the cleaning company. However, if we had been made aware of any issues during your stay, action could have been taken to rectify them. A check for a leak has also been carried out and no leaks have been found. Property Owner

  Reviewed by Maria3.4★May 2021

• "I am very impressed with Sykes Cottages and the information and communication that they provide for your stay."

  The cottage that we stayed in was very tired though and needs some attention, which is continuously mentioned in the visitors book when you get there. The beds are very uncomfortable, the en-suite bath was leaking through the lounge ceiling, there wasn't a pan and brush to clean with. We had a great time at Hustyns as always, but don't think we would choose to stay at Jasmin villa again or recommend to our friends. Thank you!

  Reviewed by Sarah3.1★Apr 2021

• "The cottage was large, in good condition and in very nice, quiet surroundings."

  It has three good sized bedrooms, three bathrooms and a large kitchen and lounge area. There is a large heated pool with spa in the hotel situated in the grounds which also offers a gym, crazy golf and a tennis court. Wadebridge is not far away with some very good restaurants. We found it perfect for us.

  Reviewed by Steve5.0★Sep 2020

• "The whirlpool bath in main bedroom leaks noticed water coming through the ceiling into front room."

  The upstairs balcony couldn’t be used as covered in bird poo and needs a good jet wash. Every other aspect of the lodge was lovely and would come back again.

  Reviewed by Shaun4.7★Aug 2020

• "It was a very comfortable place."

  The only issue was that the lodge is in a blackspot, so cell network unavailable unless you have WiFi Calling. I did. The others did not. If you don't want mobile phone access, then you'll have no problems. One small point was that I thought that the TV screen could have been larger. The boiler worked fine as I noticed from previous comments that it had broken. It's very close to the fitness suite and pool if you're into that. The whole place was wonderfully quiet.

  Reviewed by Anonymous5.0★Nov 2019

• "There were a few maintenance issues."

  The heating stopped working on the Sunday (error message on the boiler) and the oven didn't work. There was a broken window handle meaning the window would not lock. However, after calling maintenance and Sykes, the issues were resolved very well and by Tuesday morning the heating was working again.It was a very nice well appointed property, comfortable and great facilities on site. This is our third holiday with Sykes and I have been very happy with each one.

  Reviewed by Andy4.7★Oct 2019

• "We had a great time, property was better than expected."

  I was told that the central heating was not working and agreed a price reduction. It was meant to be up and running by Wednesday, how ever this never happened . Despite this it did not spoil our holiday.

  Reviewed by Martin5.0★Sep 2019

• "Well..."

  This property was frustratingly disappointing. The reviews that have been written before are all spot on- it is in serious need of some basic maintenance and TLC (this is why it met my expectations!) It could be such a lovely property. The size of the rooms is great, and it has a fab position on the resort- right next to the pond with a lovely view from the garden, and near to all the facilities- which were good. We used the pool, playground and crazy golf everyday. The beds were comfy and we all slept well. That’s where the good ends unfortunately. Don’t bother trying to use the washing machine- it just doesn’t work. The oven seal is broken so it doesn’t heat up properly. There seems to be a problem with condensation and damp- my parents found the downstairs double to be cold and feel damp for our whole stay. You’ll find when you are sitting downstairs that if anyone is walking around in the master suite you will be fearing that they are going to fall through the ceiling! We were only left one key which was a bit of a problem when we went out to different places. The one time we went to the hotel for breakfast it was absolutely disgusting and cost £32 for two adults and one child, so I wouldn’t bother with that. I can’t comment on dinner as there was quite a limited option which didn’t suit the range of ages we had staying so we just went out.... Which leads me to the biggest issue we had with this place- the location. It’s about 3 miles outside of the centre of Wadebridge right in the countryside and the roads are ridiculous- literally awful. It’s nice as a novelty for maybe the first two journeys- being in the country, all the sheep etc...but when you have to drive down these poxy roads every time you want to go anywhere it really gets quite depressing and stressful. There’s a hell of a load of huge tractors around there we found! It was awful and almost makes you not want to bother going out. So, the big question is would we stay here again? 100% no. Even if the owners read and acted on any of the comments being made- which they haven’t so far, so I can’t imagine they will now- it’s not a location we’d want to stay in again. It was a shame.

  Reviewed by Nichola2.8★Aug 2019

• "A very well appointed property on a nice site, with good pool, gym and spa facilities."

  Nice grounds too. The only downside was a general feeling that maintenance hasn't been given the priority it deserves, both with our specific accommodation and with the hotel/site generally. This really could be a fantastic resort if it is given the attention it deserves.

  Reviewed by Gary3.4★Jul 2019

• "The cottage was suitably appointed and comfortable and the cleanliness was acceptable."

  However the cottage needs some maintenance with missing items like plugs and window handles replaced. The rest of the site including the tennis courts, play area, pool and importantly the grounds need more TLC and an overhaul. Several of the buildings need roof tiles replacing and worn down woodwork refreshed. They look very shabby and not in a chic way! They need better trained staff, who were often incompetent and surly, the one time we eat in the restaurant we had our bill halved due to poor and rude service - we weren't the only ones! There was a lot of litter left around the grounds all week including discarded cigarette boxes and plastic bottles, with overflowing ash trays and glasses from the bar left out on the terrace for days. The Gardner's should be replaced, they clearly do not know what they are doing. They dug up foxgloves, left gambles and were attempting to cut the grass verges with a hoe. One of them cut the hedge to our lodge at the start of the week and just left all the clippings in a pile. It's a shame with the right management and a small injection of cash it could be great, but we won't be returning.

  Reviewed by Mark2.8★Jul 2019

• "Jasmine cottage is set in fabulous surroundings, very tranquil and perfect for a relaxing holiday."

  The cottage itself was comfortable and well equipped.

  Reviewed by Marcelle5.0★Jun 2019

• "Very good support from Sykes in terms of information about the holiday, and from the owner of Jasmine."

  Reviewed by Roy4.4★Jun 2019

• "The twin room did not have an en suite."

  This room was being shared with my mother and myself. The en suite in this room was essential due to mum having dementia and being unsteady on her feet. Unfortunately we had to take the double room but mum struggled to share a bed. After the first night I had to switch rooms and share the twin room with my brother. Not ideal. There were one or two maintenance issues such as dripping taps and a deep clean. The lodge could do with a bit of a refurb in places. Having said all that there was a really good vibe to the place making us all feel at home. Location was excellent. Overlooking the pond and beautiful gardens yet very private. Having the excellent swimming pool games room e.t.c just outside our gate was a very welcome bonus too. Went on day's out to Padstow /Newquay /Wadebridge. Weather was mixed but again didn't detract from the fantastic location. Would definitely stay in Jasmine again.

  Reviewed by Rita3.8★Jun 2019

• "A very comfortable house set on an extensive site with great amenities."

  Really good for a family holiday and well positioned for seeing the beauty of Cornwall. Lots to do. We all really enjoyed the fabulous pool and the games opportunities - tennis, table tennis, crazy golf and pool.

  Reviewed by Glenys5.0★May 2019

• "The cottage was lovely, the beds comfortable, the kitchen was really well equipped and everything was very clean."

  The patio and balcony were a bonus although the weather was a bit cold to get full use. It was great to be able to use the pool and gym facilities - I even did Pilates. Wadebridge is very well placed to access the rest of Cornwall or just to do the Camel trail if you want to stay local. Highly recommended and will stay again.

  Reviewed by Karen5.0★Apr 2019

• "This cottage is clean & lovely & with everything we could have needed The garden is sunny for most of the day with outdoor seating The other is that the very last bit of the road to the holiday village is quite narrow (ie with passing places) – but in Cornwall most of the best places seem to be down the narrowest of roads but coming from wales its no problem for us a wonderful, relaxing stay."

  Highly recommended thank for a great break

  Reviewed by Katrina5.0★Mar 2019

• "Cottage was a bit remote- further from Wadebridge than We thought."

  Cottage could have done with more thourough clean- dust in many places, cobwebs and a used plaster on floor down the side of the main bed. Floor boards really do creak upstairs in bathroom and did disturb sleeping kids downstairs - can anything be done? We had to be a bit careful with kids turning on taps as hot water comes through quickly and very very hot but we monitored that, not so bad with older ones but we have a very inquisitive 2 year old! Would have been helpful in Sykes linked to Hustyns main website as we didn’t know about the site we were staying on and also a heads up that the restaurant was closed due to refurbishment (seems it’s been closed for 2years!) Beds were comfortable, kitchen was well stocked and selection on dvds, games and books was appreciated. Wouldn’t return here as not enough going on, need to be closer to beach to satisfy kids. Also Hustyns site is in need of refurbishment - seems this is ongoing/planned, as kids play area, ‘crazy’ gold and tennis courts all in need of some attention. Great staff though, very helpful!

  Reviewed by Nicola2.5★Jul 2018

• "The cottage location was ideal."

  It was within the premises of Hustyns Hotel and Spa. The pool was amazing for the children. They spent most of the week in it. They are currently under new management so the restaurant and bar were closed during our stay. Also, the hotel grounds are in desperate need of some attention as well as the mini golf, tennis courts, play ground and football area. The cottage itself was similar to the photos except for a list of issues we encountered upon our arrival: dripping faucets, toilet seat broken, lightbulbs needing replacing, very squeaky floors upstairs, broken handle on window, lost internet coverage during stay, no cel phone reception at all, upstairs balcony very dirty, bath spa not working, tv remote control not working, dirty windows, etc. We sent an email to Sky Cottages on Sunday night and they phone on Monday morning asking what we wanted them to do regarding the issues. Advised them to please correct them ASAP. Never heard from them during our whole stay. Never sent anyone to address them. Their Customer Service is appalling. On our departure day, the cleaning people showed up at 930, rang the doorbell and started putting all their bedlinens and buckets on the front door. Departure was scheduled for 10 am, so extremely rude to have done so. I recommend they get this property up to better standards and improve their Customer Service.

  Reviewed by Michael3.1★Jul 2018

• "The Lodge was extremely spacious and clean."

  It was very well equipped and we were very comfortable. We were actually very sad to leave.

  Reviewed by Alastair4.4★Jul 2018

• "Disappointed in our stay at the cottage."

  Water was running brown for 3 days and then had to listen to a noisy pump in the main bathroom upstairs. Cut our holiday short by 1 day and offered a pittance in compensation. Wouldn’t recommend

  Reviewed by Liz2.8★Jun 2018

• "The cottage itself is spaceous and not bad equipped."

  What really sells it is a nice setting whithin lovely gardens of the Hustyns and of course the swimming pool and spa area. However, the cottage is run down and you simply cannot see it on the pictures. The floor upstairs is so creaky that it interrupts people sleeping downstairs. The security light on the decking area flashes hectic all night long and even blackout blinds doesn't help - I had to sleep with eyepatch (and earplugs too!). The extractor fan in MB en-suite isn't working so we had to dehumidify it by opening skylight which isn't ideal when it's raining. The tap in the downstairs loo/utility is leaking. Also we were given only 3 toilet rolls, 1 kitchen towel and 1 key for 5 peolpe for a week - someone is saving pennys on guests. And the oven glove is missing - we were burning our hands every time using an oven.

  Reviewed by Anna3.1★Mar 2018

• "Just amazing fantastic accommodation and place in general!"

  !!

  Reviewed by Jayne5.0★Feb 2018

• "Sorry Sykes did not get back to us after we raised concerns over cottage."

  Lack of second key and did not check oven was fixed to our liking. I think this is very poor customer service.

  Reviewed by David4.2★Oct 2017

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