Chy-Nans

45 Customer Reviews

• "We have stayed at Chy-Nans on numerous occasions and are always happy to return."

  Many thanks to Kay and Sue for the change of bed linen and towels for our second week. It was much appreciated. The micro-wave was a bit noisy when we used it and wondered if it was on itsway out??

  Reviewed by Anthony5.0★Sep 2024

• "No welcome pack or guide to the property, the first time we have stayed and there hasn't been one."

  Just a few sheets on recommendations for days out/local restaurants would have been nice. Hot water issue meant we could not boost water and need to keep immersion on 24-7 to be able to shower which seemed wasteful on energy. Toilet seat is fitted incorrectly and property could do with a fan or two as it gets hot at night and windows being open in a bungalow wasn't ideal with the openings. Other than that basic equipment for a stay as expected.

  Reviewed by Kayleigh2.2★Jul 2024

• "Upon our arrival in 19th July at 6:30 PM with my two young children, we discovered that there was no hot water available two hours later."

  My son was in the shower at the time, and I had to heat water using the kettle to ensure he could wash. I immediately called Sykes' emergency line, but I was told that no one could be sent out to fix the hot water problem because it was nighttime. I was promised that someone would come the next morning, but no one arrived, although the hot water resumed working by then. Unfortunately, this issue recurred two days later when we returned from the beach around 9:30 PM. Again, there was no hot water, making it impossible for my children to shower after playing at the beach. I called the emergency service once more, only to receive the same response as before. The hot water started running again the following morning, but this pattern repeated itself on our seventh night. Additionally, several other issues severely impacted our stay: Oven Not Working: The oven was inoperable throughout our stay, limiting our ability to cook meals. Uncomfortable Bunk Bed: The bank bed was very uncomfortable for my children, affecting their sleep quality. Despite notifying you multiple times and emphasizing that I had young children with me, the problem with the hot water was not effectively addressed, and the overall quality of our accommodation was unacceptable. I believe this situation was handled poorly and does not reflect the standard of service I expected from Sykes Cottages.

  Reviewed by Khorshed1.9★Jul 2024

• "A very pleasant area to stay in."

  There were a few that could be improved on. The pillows were not comfortable. Some were old and flabby and some were very hard and gave me a stiff neck. I know there have to be be made of synthetic materials these days because so many people have but you can get softer ones. I forgot to bring my own pillow, which is filled with feathers and much more comfortable, so I missed this. I would like to have had a bread knife as I like a variety of loaves not always sliced ones. There was no omlette pan - a small one for a two egg omlette and no fish slice to use on non stick pans, only a metal one which can damage non stick saucepans. The cooker was very modern and complicated but then I am used to gas.

  Reviewed by Jane4.4★Jun 2024

• "Cottage has had a spruce up since we last stayed a few years ago."

  Everything you need is here. Double bed is a little uncomfortable but that may just be us! Lounge area would be better with two sofas. Site is lovely and quiet and very well maintained, a really peaceful place.

  Reviewed by Julie4.1★Jun 2024

• "I love this bungalow."

  So comfortable, very quiet. The double bed is very comfortable, no aching joints for me. It's our second time staying there. The only negative point is that 2 sofas in the lounge would be better. We have had a lovely week there. Could have stayed longer.

  Reviewed by Fiona5.0★Jun 2024

• "The bungalow is absolutely perfect, very homely and in beautiful surroundings."

  I only wish we'd booked for 2 weeks, we hope to come back one day and have already recommended it to our friends and family.

  Reviewed by David5.0★May 2024

• "The accomodation was very clean light and airy , very comfortable , with ..."

  The accomodation was very clean light and airy , very comfortable , with everything you need for a care free holiday would reccomend to anyone and return in the future

  Reviewed by Colin5.0★May 2024

• "This is our 3rd stay whilst visiting children."

  It is welcoming, has everything we want or need, and there a little touches that make us smile each time.

  Reviewed by Kim5.0★Feb 2024

• "Fantastic property."

  Me and my partner have stayed in multiple properties in pendra loweth but this is by far the best. The property was very clean and in fantastic condition. Also had plenty of utensils and everything we needed for our stay. Would highly recommend this property and will book this property again.

  Reviewed by Rosie5.0★Dec 2023

• "Yet another successful visit to Chy Nans."

  The houeskeeper Kay brought a change of linen and towels for our second week which was much appreciated.

  Reviewed by Anthony5.0★Oct 2023

• "The car park space for number 1 had bushes overhanging making it Impossible to park in the space and get out ( and in) of the drivers side ."

  ...we appreciate this is beyond the owners control .....other than this our stay was perfect and we will be back.....

  Thank you for your feedback. The bushes in the car parking area are the responsibility of the site management. We are glad that this didn't spoil your stay and we look forward to welcoming you back in the not too distant future. Property Owner

  Reviewed by Wendy5.0★Sep 2023

• "Fabulous accommodation."

  Everything we needed. Excellent value for money. Thank you.

  Reviewed by Kim5.0★Aug 2023

• "Lovly bugulow nice setting beautiful surroundings with the flower and trees club house nice good all round."

  Reviewed by Robert5.0★May 2023

• "This is our 4th visit to Chy-Nans as we have family living nearby."

  It is convenient for Falmouth and the local beaches. Internally it is clean and comfortable bur we were disappointed not to be offered a change of bedding and/or towels as we stayed in the property for 2 weeks. Externally the patio area is in need of a little tlc as it is somewhat weed infested and uninviting to sit out on.

  Thank you for taking the time to complete your feedback. We are sorry to hear that you weren't offered a change of linen and towels, this is something we will discuss with our housekeeper. We will also ask our maintenance man if he can keep a close on weeds in the patio. We do hope that these two things won't deter you from returning for another visit in the future. Property Owner

  Reviewed by Anthony5.0★May 2023

• "Cottage well equipped and had an excellent stay and would book up again"

  Reviewed by Susanne5.0★Feb 2023

• "Perfect size for 2 people."

  It's very well equipped and problem free.

  Reviewed by Jacqueline3.8★Feb 2023

• "The overall standard of the cottage was top notch."

  Very clean and tidy. Very quiet. I found the heating difficult to understand and never really got the hang of it. The Wi-Fi was adequate but not particularly strong. The kettle leaked.

  Reviewed by John3.8★Dec 2022

• "The property is in a great location."

  Well equipped everything you could need. Property could do with cleaning better. Cobwebs in every room. Property was not occupied the week before we arrived. Wifi internet signal not very reliable.

  Thank you for your feedback. We have passed on your comments to our cleaning company. Property Owner

  Reviewed by Antony4.1★Sep 2022

• "THIS WAS OUR 2ND VISIT TO THIS PROPERTY (WE HAVE FAMILY LOCALLY) AND WE FIND IT VERY CONVENIENT AND COMFORTABLE."

  THE COOKER WAS A BIT COMPLICATED BUT THEN WE ARE USED TO GAS AT HOME ALL IN ALL AN EXCELLENT STAY

  Reviewed by J Anthony3.8★Jun 2022

• "Property was comfortable and well equipped."

  Location was great and convenient. Initially wasn't sure about the fact that it was a holiday village but it was quiet and the facilities were good. Only complaint is the WiFi. The speed was terrible. 0.3Mb per second download speed. It would barely load a web page. This is not really acceptable. We restarted the router a number of times but had not joy. I am not sure if it should be more or if there is something wrong with the setup. Anyway, it should not be advertised as having WiFi with these speeds. Or at least tell us that the speeds are slow so we can come prepared. Thanks

  Thank you for taking the time to complete your feedback. We are sorry that you experienced some difficulties with the Wi-Fi during your stay. We haven't received any previous comments regarding the Wi-Fi . We have just come back from the property ourselves and the Wi-Fi worked fine during our stay. Aside from this we are glad that you enjoyed the property and its location. UPDATE: Following your feedback, we have now had a new router installed at the property, so any issues should now be resolved. Property Owner

  Reviewed by Paul4.1★May 2022

• "We booked the property for two weeks and were disappointed that a change of bedding and towels were not provided for the second week."

  We change bedding and towels at home once a week and would have liked to do the same when on holiday.

  Thank you for taking the time to complete your feedback. Please accept our apologies that you were not offered a change of bedding and towels, this was clearly an oversight which will discuss with our housekeepers. We do hope aside from this that you had an enjoyable stay. Property Owner

  Reviewed by Anthony5.0★May 2022

• "We thoroughly enjoyed our week - helped by some lovely weather."

  The 'garden village' location was peaceful and attractive, though we were there out of the main season. We found the property was sufficiently accessible for someone like my wife who uses a walking aid, though it isn't intended to be fully disabled accessible. If necessary use the entrance on the opposite side to where the parking space is located, as that has a ramp. We did find on our arrival that the kettle was not working - this I checked was not due to the plug fuse. However, this was not a major issue, as we could use the microwave for hot drinks. There seems to be some confusion as to the required departure time. The information sent with the key collection details stated 9 am whereas information at the property stated 10 am

  Reviewed by Robert5.0★Mar 2022

• "Excellent property in a quiet holiday village location."

  Half hour walk into Falmouth, maybe 45 mins to Wetherspoons !

  Reviewed by Steven5.0★Mar 2022

• "Bad experience as there was a generator outside my bedroom for a few nights."

  I really loved the accommodation, it was lovely. I was reimbursed for the inconvenience which was great. I was given less than 24 hours to leave the property as apparently I was not allowed to stay there as I was going to work from the property. I found this really strange as I was not doing any different than holiday makers. They leave in the morning for a day out and come back in the evening. I asked for a refund for the week as I was not allowed to stay for my second week I had already paid for.....nope, no refund. Not a good service and I will make sure people know about it.

  Thank you for your feedback. It does state in the property description that bookings for anything other than holiday or leisure are not permitted. Unfortunately this seemed to have been missed by yourself. We are glad to hear of your positive comments on the accommodation. - The Owner Relations Team Property Owner

  Reviewed by Heike5.0★Dec 2021

• "A cosy and compact property with a parking spot adjacent."

  Ideal for visiting Falmouth and it's beaches. Our second visit and would stay again.

  Reviewed by Anthony5.0★Oct 2021

• "The cottage and site were lovely with lots of equipment supplied with regard to home comforts."

  We had a good week with lovely weather as we used this as a base and was out most days. However there were disappointing things. We had a problem with a slightly unclean quilt cover and emailed Cornish Cottage holidays as the office was closed over the weekend, who didn’t even reply to our email, but we managed to speak to the cleaning team who gave us a clean cover. The cottage was not as clean as I would have liked, as the rugs were not vacuumed and a few cobwebs. VERY Disappointed that we were not informed the Spa was closed and also the on-site club house was closed on a Saturday night without prior warning apart from a board outside when we got there.

  Thank you for your feedback. We are sorry to hear you were disappointed with some elements of the property. Had you let the cleaning team know that you were unhappy with the clean, they have offered to come out and do a re-clean. Unfortunately, we have little control over the facility open times. We are however glad to hear you had a good stay. Property Owner

  Reviewed by Paul4.1★Sep 2021

• "A nice clean little bungalow on a large, but quiet, holiday estate."

  The towering neighbouring trees help keep it cool on hot days. As reported elsewhere, the overnight hot water heating does not appear to work. We had to use the boost button to get hot water. Also, the extractor fan appears to suck air into the bathroom, so it is advisable to shower with the window open at least on its latch.

  Reviewed by Simon4.7★Jun 2021

• "On the whole the property was fine and very clean but there were a few areas which really let it down: 1."

  Large cobwebs in the conservatory and a large nesting spider 2. Broken glass by skirting board next to dining room table 3. Four bottles of beer in freezer compartment which had burst caps off and therefore spilled beer which had frozen and rendered freezer unusable. As it was integral to fridge couldn't defrost it as would then have had unusable fridge. 4. Very dirty and dusty shelf in one wardrobe which we had to clean before using The bungalow is on a corner of a main walkthrough so the conservatory lacks privacy and constant kids on skateboards/scooters etc....

  Thank you for taking the time to complete your feedback. The issues have been addressed with the housekeepers. If we had been made aware of these issues at the time of your stay, we would have done all we could to rectify them. Property Owner

  Reviewed by Katherine3.8★May 2021

• "Chy Nans is a clean,cosy and compact bungalow."

  It is all electric and appears to use Economy 7 heating up overnight. However for reasons that we were unable to fathom out there was no hot water in the morning on 3 occassions.

  Thank you for taking the time to complete your feedback. We are glad that you enjoyed your stay at Chy Nans. We are sorry to hear that you had some problems with the hot water, this will be checked. Property Owner

  Reviewed by Anthony4.7★May 2021

• "This property is ideal for us (We have mild mobility problems) and we enjoyed a largely excellent stay despite the Covid restrictions and low temperatures !"

  The oven and cooker hood lights require new bulbs and the hot water system took a bit of getting used to but with family living locally hopefully you will see us again in the future. We have a confirmed booking for next Christmas ref 75G39-21-EN. The only problem was the Broadband advertised as available. The best download speed I could achieve was 0.7MB/Sec. at 0400hrs most of the rest of the time it was less than this with Sky (the provider) promising speeds of around 35 MB on a basic package (0783A) fitted My son who lives close by and works for BT in Truro had a look around and established that the estate was properly equipped and that on application, Openreach can install an upgraded connection free of charge which will rectify the speed problem. It is up to the owner of course but I am sure they would want their clients to access a proper broadband system rather than one that just about enables one to read a newspaper on the internet ! Many Thanks Lord J A Cadman

  Reviewed by J Anthony3.8★Apr 2021

• "We had a fabulous week in the cottage and overall it was very clean, however I would have liked to have seen the bathroom tiles and shower to have received a little more care as there was black mould on the tiles and shower."

  Nothing else to comment on as this was just a small detail easily remedied. We loved the cottage and the location lots of walks.

  Reviewed by Pauline4.1★Sep 2020

• "Very relaxing break, beautiful surroundings."

  Would definitely recommend to others. No problems whatsoever. We would love to go back. Thanks to everyone involved in delivering the stress free break we thoroughly enjoyed.

  Reviewed by Andrew4.1★Jun 2019

• "The cottage although compact has everything needed and is a nice location by the stream."

  On the downside, the welcome pack here was not as good as we have had at other cottages. I would also make you aware that the conservatory appeared not have been cleaned, as there were cobwebs and dead flies on the window sills. The double bedroom is okay but the bed is very uncomfortable and one wardrobe door cannot be opened without removing a bedside locker. The cottage is warm and there was plenty of hot water if needed. The cottage does get a lot of foot traffic passing by so is not private unless you keep the blinds down. The facilities on site seem good although we didn't use them.

  Reviewed by Nicolas3.1★Jun 2019

• "It would have been beneficial to have had a map of the complex."

  It is a big complex and it was only because we saw the light from the bar we found where it was. We didn't use on site facilities but we would go back as the accommodation was great and a good base for exploring the area.

  Reviewed by Louise4.7★Jun 2019

• "This holiday was fantastic."

  We were gutted to have to leave. The bungalow was great. There were a few other people in the complex, but you wouldn't know it were it not for a couple of friendly chats at the bar and plunge pool. Very peaceful. There are loads of amenities just a short drive away, and a shop on site for the essentials. This is the perfect destination for older people and young families.

  Reviewed by Jack5.0★May 2019

• "Its a pity more use is,nt made of the bar area."

  \for example daily milk and bread for sale in the "shop". Also more availability of meals in the the bar. I imagine its much busier in the height of summer.

  Reviewed by Rosemary4.4★May 2019

• "Purchased the holiday as a birthday present for my mum and dad, who haven't been to Cornwall for the last 3 years (They have holidayed in Cornwall every year for the past 50years) Every day they rang to say how amazing the cottage was."

  What more can I say.,,,

  Reviewed by Mark5.0★Feb 2019

• "Beautiful little bungalow."

  Easy to get in, lovely, clean, comfortable & peaceful.

  Reviewed by Sally4.4★Oct 2018

• "We really enjoyed our holiday ."

  Cry-mans was in such a beautiful position. The whole complex was very attractive, and so peaceful in October. We loved the bar and Gym. Maenporth beach was wonderful.

  Reviewed by Rosemary5.0★Oct 2018

• "Accommodation was excellent."

  Very comfortable and quiet. We will certainly book again.

  Reviewed by Gary5.0★Sep 2018

• "Very nice holiday and felt safe for our children to go off and play with other children."

  Reviewed by David3.8★Aug 2018

• "The cottage was clean, the person in the reception was nice and helpful when we asked questions."

  We have been twice before and everyone is so friendly.

  Reviewed by Kirsty5.0★Jun 2018

• "Lovely cottage and surroundings."

  The front door key was awkward and lock was loose. Trying to sleep on the bunk bed was a challenge for a 70 year old man

  Reviewed by Clive3.4★Jun 2018

• "Lovely site."

  ..peaceful....lovely cottage....linen,bedding,etc included.11 out of 10!!!! thankyou for your help in booking the bungalow.

  Reviewed by Maureen5.0★Sep 2017

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