Sea Horses

37 Customer Reviews

• "Sadly, most of the items below have been reported over and over again!"

  It is so very sad to see that NOTHING is being done to rectify things and you still charge exorbitant prices for the property! Appreciate the location is everything and the fact that people will pay the asking price (like I did) but it really is not acceptable in this day and age. I thought SYKES prided themselves in top quality properties and taking note of customer feedback ....I am sorry to say that it does not seem that way, not with this particular property anyway. Here are some of the observations from our week away (3/10 August, 2024) 1) Dirty cups put back in cupboard and in general, the kitchen items available are pretty basic 2) Broken window hooks with splintered wood and in bad condition 3) Property in very grubby condition overall considering the price paid - paintwork flaking and dirty, sofas with stains (and an odd smell!), switches that don't seem to have a purpose, windows/doors generally bad condition, very uncomfortable dining chairs, uncomfortable beds, ants everywhere and bugs in the corners of the bedroom ceilings (not sure what they are but I have pictures!) 4) No wifi - this is really bad in this day and age! Clearly the neighbouring properties have it (as we saw their wifi identifiers!) 5) Washer/dryer - whilst there is a washing machine, it is NOT a dryer. This incorrect advertising really scuppered us as we brought far less clothing on the basis we would wash/dry! Luckily there was a clothes horse but it took 2 days to dry clothes in bad weather. Very very frustrating/annoying when you have 2 x messy boys with you! If the washer dryer has been replaced (as it did look like quite a new machine), then a courtesy email / message to say that there is no longer a dryer facility should be standard or change the description on the website as it was one of the main reasons we booked this particular bungalow! 6) Dishwasher - could this be new? There was not a nice smell from within when we opened it after arrival and it does not have a good dry cycle at the end. Wouldn't say it was very good at washing either to be honest....tried most presets to see what worked best. May need looking at? 7) Toaster - only one side works (the right hand side), so this needs attention 8) Bath plug - there is no chain attachment and the plug kept getting stuck hard in the plug hole! Needed a knife to get it out! Perhaps consider replacing? 9) Shower - the door seal was flapping about ...so it leaks all over the bathroom floor. Lots of daily mopping up. 10) Pillows/duvets - appreciate it is a holiday let, but I believe that when paying just shy of £2k for a week away that I could expect decent pillows/duvets. No. Very thin/cheap. Not good. I hate to do just moan and would like to point out that we did love the location. It was great that we had a starter pack & milk on arrival and the bungalow has parking immediately outside. The use of space in the property was good as was the water pressure in the shower. It is just unfortunate that there is soooooo much that has needed attention for such a long time and is not being addressed ....just making heaps of money our of holiday makers! In comparison, I was at another property in Carbis Bay in July booked through SYKES for not much less that we paid for Sea Horses. That property was utter LUXURY. Outstanding. Everything in perfect condition. Hotel style beds/mattresses/linen. Lots of little extras. Just so clean and well looked after in every single way - the absolute opposite to Sea Horses, sadly. Come on SYKES - sort it out!!! I would love to book a bungalow there again as the kids absolutely loved the location ....but I simply will not pay that kind of money for something in such poor condition again! I feel very strongly that you have let us down and would appreciate some feedback myself on this, along with some justification as to why you feel it acceptable to not rectify things raised time and time again and charge that kind of money for something so sub-standard? I have photos that I am very happy to share ....

  Reviewed by Nikki1.9★Aug 2024

• "Fourth time that we have stayed within this developement, and most likely to return again."

  Located next to the coastal path. Park right outside your property. Lots of ammenities within close proximity. Nice and clean. Decor a little tired and poorly touched up. It only seemed that what needs to be done is attempted to.

  Reviewed by Leslie4.4★Jul 2024

• "Property was in a great location with good facilities, but there are some issues which need addressing."

  A number of the window catches are broken meaning you cannot fix the window in an open position. In the double bedroom the wooden frame has split where the catch was previously fitted. The sliding door does not slide easily either to open or close. The only way I could close it was to slide it from outside the property. Paint was missing from wall in double bedroom above aerial socket. Property has an insect problem, I had to clear more than ten earwigs from the bedrooms every night. Finally, in 2024 it is not acceptable for a property to not have wi-fi.

  Reviewed by Andrew3.4★Jun 2024

• "Nice property, amazing views The only slight problem is that we had ants also ..."

  Nice property, amazing views The only slight problem is that we had ants also scissors what have come in handy other than that it was a lovely place to stay

  Reviewed by Lisa4.7★Apr 2024

• "Clean and tidy - great location"

  Reviewed by Stephen4.7★Feb 2024

• "Had a lovely stay a perfect break , spectacular views across the bay , the accommodation was very clean and tidy , all ready planning a return trip next year ."

  Reviewed by Simon4.7★Oct 2023

• "Our stay at Sea Horses was met with lots of cobwebs like an early Halloween house."

  Dusty/dirty windowsills, lots of flys inside the property. bed sheet in the master bedroom had a big black stain on it, looked like it was probably a mould patch. The shower head also had black mould on it - so have photo’s if you’d like them?

  Reviewed by James1.9★Oct 2023

• "Lovely holiday, great location."

  Mirror on wardrobe broken which was a hazard for our two young children. Beds not very comfortable.

  Reviewed by Julie3.4★Aug 2023

• "This property has such great potential but sadly it suffers like a typical, poorly managed rental."

  Old, tired and dirty. The bathroom is filthy with mould (probably a health and safety issue), broken fixings, flaking paint and dirty grout. You can see where the owners have had painters in but the paint stops near the windows as whoever carried out tge work couldn't be bothered to paint up to the windows properly. Lots of flaking paint and rotten, bodged skirting boards throughout. Although the property once had an alarm, this was clearly very old and not working. The door locks and security were very, very poor. Any opportunist burglar would have no problem. The walls by the sliding doors showed signs of damp, flaking paint and looked awful. The electricity sockets used a 4 bank extension which looked overloaded. The windows had grime and cobwebs, a snail and dead insects all over them. The property suffered with lots of spiders. Finally, there wasn't even a clothes horse, I had to go and buy one. No I don't want my clothes outside on a line. The restaurant next door was closed and looked derelict, which brought the area down. Quite depressing to see, at the height of Summer. I write this critique, not to be negative but to highlight issues and observations, most of which could be easily addressed. This could be a fantastic holiday destination, it just needs the love and attention, rather than letting it go and relying on the location alone. Obviously the location is fantastic and with a refurb to address the decay within the property, this could be 5 stars.

  Reviewed by Richard1.9★Aug 2023

• "Toilet seat moves and lid doesn’t stay up."

  I have reported this before, 2 years ago. Ants on the work surfaces should lived with a simple ant gel from Amazon.

  Reviewed by Keith4.7★Jul 2023

• "We chose Sea Houses because my elderly mother has mobility issues Property was ideal as was location with the cycle path to Penzance and Marazion on the doorstep -ideal for using her mobility scooter The beds were comfy , nice bed linen and towels provided , and the welcome pack and milk provided on arrival was appreciated."

  Overall the property was very clean , however although the floors looked clean when we walked barefoot our feet and the bottoms of Mums slippers got very dirty . They probably need a deep clean / wash rather than just a sweep over. We did have a problem with the bathroom .We specifically chose Sea Horses as it had a walk in shower but this was very small and not suitable for my elderly Mother . Also the shower head was very high in the ceiling, with very little adjustability and the control dial was so stiff we had difficulty turning it on/ adjusting the temperature.There was nowhere to put shower gel etc and not easy to put on floor due to lack of space - we resorted to buying a cheap suction one and have left this for others to use There was also an issue with the fridge -everything kept getting wet because water was dripping from back - we subsequently found there was a load of ice build up completing blocking the drainage hole at the back which we removed but a couple of days later it had frozen up again - think there may be an issue with the thermostat. Overall we had a very enjoyable stay and would certainly stay here again but not in this bungalow - would choose one of the others on site with a shower over the bath instead.

  Reviewed by Rosemary3.8★Jun 2023

• "Excellent location."

  Next to the beach and within walking distance of Penzance and local amenities. The property was very clean and well maintained. Loved the welcome pack with local products. The only problem we encountered was we fetched a couple of DVDs to watch on an evening but the DVD player in the property was a scart lead connection and the tv was HDMI only so was not connected.

  Reviewed by Ian5.0★May 2023

• "There was a damp problem coming up from the bathroom floor."

  There's no where to put soap or shampoo in the shower. Hot water was amazing.

  Reviewed by Helen4.7★Feb 2023

• "Need to be double checked before visitors arrival ie only 3 cups/glasses (was told were to get them but none available) toaster one side not working and the freezer needs defrosting."

  Besides that comfortable stay in a lovely location we will return soon hopefully wifi will be available then. Thank you.

  Reviewed by Carole4.4★Sep 2022

• "Ants Ants and more Ants !"

  ! However, I understand that ants are out of anybody’s control and this was dealt with promptly once I made a call to Sykes, on arrival at the property I immediately noticed that most of the kitchen cupboards had food remnants and leftovers in them, the freezer was unusable until I had defrosted it, Ants all over the work surfaces, dishwasher full of plates and cutlery and cobwebs around the windows, this unfortunately made me spend my first afternoon cleaning. Bedrooms were very tidy and clean and comfortable with plenty of storage for our clothes. The bathroom was let down by the shower not draining, I had read about this in reviews from early this year so instantly assumed it would be rectified by now, any longer than 3 minutes and the shower tray was overflowing onto the floor which in turn creates a slip hazard. Overall the property was located perfectly next to the beach and close to all amenities, spacious, well equipped and comfortable, we would love to stay again once this property has been given some TLC.

  Reviewed by James3.1★Aug 2022

• "Lovely property in a beautiful location."

  Seahorses had everything we needed and was a brilliant base for us to explore the surrounding area. The cleaners were very accommodating as we arrived early after travelling for 9 hours from Suffolk. I would definitely stay here again and have already recommended this property to family and friends. The location and views are outstanding. I couldn’t have picked a better property or location for our family holiday to Cornwall.

  Reviewed by Charlotte4.7★Aug 2022

• "Whilst we had a wonderful stay and the location is absolutely fabulous a couple of things let the cottage down."

  The freezer is not working correctly, the shower water takes far too long to drain away, the toilet seat is not secured correctly and the patio door locking mechanism needs attention. A great place let down by a few minor things which could be easily sorted, considering the price paid.

  Reviewed by Don4.1★Jul 2022

• "Absolutely lovely place in a lovely setting."

  Very clean and comfortable, no toilet paper on arrival which was a bit inconvenient, wish I’d of known. Train track was not mentioned as far as I could see, we were lucky it was the strike week. We did have a lovely stay though and these couple of things did not spoil. Location is fantastic and view of at Micheal’s mount was wonderful.

  Reviewed by Allison4.7★Jun 2022

• "The bungalow was very clean and comfortable."

  It was well laid out and the sea view was brilliant. My only concerns were the shower was a touch small but we did manage and the dryer didnt work but it didnt spoil our holiday, the iron broke but after a quick phone call it was replaced within minutes thank you. We were well situated for everything we wanted to do and it was a bonus that we could use the buses and our bus passes so my husband didnt have to drive everywhere. We would definately recommend to anyone wanting a peaceful getaway.

  Reviewed by Trevor3.8★Jun 2022

• "The property would benefit from having a mop and bucket for the bathroom, and some spare blankets as the duvets were very lightweight."

  Having no WiFi was a bit frustrating as we needed to do some remote working while there, and had to find alternative solutions.

  Reviewed by David3.1★Apr 2022

• "EXCELLENT BUNGALOW WITH EXCEPTIONAL FACILITIES IN MARVELLOUS LOCATION"

  Reviewed by Keith5.0★Nov 2021

• "Great cottage we will be back"

  Reviewed by Peter5.0★Oct 2021

• "Good location to access West Cornwall attractions."

  It's just next to the coastal path and so there is a lack of privacy with lots of people walking, cycling and running along the path. But it provides lovely views of the beach, sea and St Michael's Mount. The bungalow was clean but the freezer door doesn't shut properly if you're not careful. We had to defrost the whole freezer to get it to work. There were also no spare rubbish bin bags in case we needed any. No wifi.

  Reviewed by Christopher4.7★Sep 2021

• "On the first full day, my son had opened the bedroom window only to find that it was so old and warped that it wouldn't close."

  I had to contact the owner who said she would send someone round to fix it. As we could not go out for the day and leave the ground floor window open with all our possessions in the property we had to stay in and wait for the repair person to turn up. When he arrived in the afternoon he said he couldn't fix it but hammered it shut, meaning that for most of the holiday my sons had to sleep in their bedroom with the window shut. The property was clearly not in a fit state of maintenance to be hired out. I have yet to be offered any kind of redress from either Sykes Cottages or the owner.

  Reviewed by Adrian3.1★Aug 2021

• "Pros Great location and given that we are living in Covid19 times, the apartment was very clean Apartment very modern and has all mod cons even if some things did not work."

  Dishwasher and Dryer. Own personal parking space Cons Dishwasher and Dryer did not work

  Reviewed by Johnathon4.4★Aug 2021

• "Great property, amazing location, lovely welcome hamper or local produce."

  Pub is a few steps away, lovely cafe for coffee & cake slightly further. I had some concerns due to a previous negative review but the Skyes Team reassured me and the place was spotlessly clean and well equipped. I would happily return.

  Reviewed by Lorna5.0★Jul 2021

• "Toilet seat still loose and moves."

  Had to defrost freezer as couldn’t open drawers All crockery in dishwasher

  Reviewed by Keith5.0★Jul 2021

• "The spare bedroom with the single beds smelled so strongly of urine lucky we ..."

  The spare bedroom with the single beds smelled so strongly of urine lucky we didn’t need to use it The sink needs a draining rack The sliding doors were really hard to open sticking etc Bath plug needs a chain on it

  Reviewed by Sienna4.1★Oct 2020

• "The location is fantastic the accommodation is great ( sliding door needs ..."

  The location is fantastic the accommodation is great ( sliding door needs repairing) The beds are in a bad way and are in need of replacement

  Reviewed by Rachel3.1★Aug 2020

• "I have been staying here for several years now and the accommodation is showing general wear and tear and is in need of some general tlc."

  The bed/ mattress is noisy and somewhat uncomfortable and could do with replacement. Nevertheless it is a wonderful location and will be back ... again.

  Thank you for taking the time to complete your feedback. We have spoken with the owner who has confirmed that a new bed has been ordered. We look forward to welcoming you back soon. Property Owner

  Reviewed by Keith4.1★Jul 2020

• "Could have been cleaner"

  Reviewed by Barry3.1★Oct 2019

• "We love the location of the property which is why we keep returning."

  The property is very comfortable. We noticed that the property had been decorated in places since our last visit as well as a new floor, new sofas, a new microwave, new pictures and a coffee machine (which we didn't use). We also enjoyed the scones, cream and jam upon our arrival and appreciated the pint of milk in the fridge. We also loved the fleece blankets. However - as in previous years, the cleanliness of the property could have been better. The floor needs to be swept/hoovered and mopped on each changeover clean, especially the corners and the edges. (I swept throughout upon arrival and was horrified at the amount of dirt and dust that I swept into the dust pan) Already, there are many coffee spots stuck to the new floor. There was still the same chewing gum on top of the wardrobes (same as last year) and a large amount of dust on all surfaces throughout. We could not find any instructions for the washer/drier or the microwave. The only bowls we could find were the cereal/dessert bowls which weren't necessarily suitable for cooking vegetables in, in the microwave (I'm sure there were a couple of pyrex bowls there on previous visits) and the brown handled vegetable knife that was there before was no longer there. We've not booked this property for next year although we have already booked a different property on the same complex and are looking forward to returning to one of our favourite places.

  Reviewed by Jo-anne3.4★Aug 2019

• "I have stayed here several times and a few things need repair/ replacing."

  The mattress is very poor and you can feel every spring and it is very noisy. A simple draining rack for the washing up would help. I had to assist the maintenance guy to get the sliding door to function and readjust later in my stay.

  Reviewed by Keith4.1★Jul 2019

• "Very enjoyable stay lovely location Lovely touch with Tea coffee scones strawberry jam and clotted cream."

  Thank you very much

  Reviewed by Tina5.0★Jul 2019

• "It was a spur of the moment decision as I recently lost my wife so this was the first time without her."

  The Sea Horses bungalow was an ideal choice for our short break, myself and 13 year old daughter, also our first time not using an hotel. We arrived at 3.30pm and entered the property without any trouble, everything was detailed well in the email. The bungalow itself is a very good size and would sleep four easily with plenty of living space. The linen was spotless and we had been advised to by others to take tea towel etc. I have to say we didn't need it or anything extra, everything was provided - even a bottle opener. Also a nice touch was the milk in the fridge, tea bags and biscuits! Big bright bathroom, well equipped kitchen and TV / DVD. Good heating system with plenty of piping hot water. Parking for two vehicles and once parked that is it. The place is ideally situated for St Michael's Mount, Marazion etc but also the SW Coast path to Penzance. We loved the location which was literally a stones throw from the beach and to hear the waves crashing was fabulous. I would highly recommend staying here.

  Reviewed by Anthony5.0★Feb 2019

• "The whole week was thoroughly enjoyable - allowing us to be as energetic or relaxed as we wanted."

  Everything had been thought of, even to the tea, milk and biscuits awaiting us on our arrival. We had a slight problem opening the keysafe to get in (the rubber cover was damaged), but it was a good way to get to meet our neighbours! The location was beautiful, right behind the coast path and with beautiful views of St. Michael's Mount and the bay. We were a little taken aback by the trains whistling past our front door (well, almost), as we didn't recall them being mentioned before we booked, but we soon got used to them. The local pub, just a few steps from our garden wall, whilst a little 'dated', served good food with plentiful servings and the staff were very friendly and personable. And despite being the end of September, the weather did not let us down either, so we were able to get out and about, checking out old haunts and finding a few new ones. All in all, a very enjoyable and relaxing break and grateful thanks to all connected with the site, from the management to the friendly, helpful cleaners and the hard-working man who spends so much time maintaining the site itself. We hope to be back soon.

  Reviewed by John5.0★Sep 2018

• "Excellent cottage in great location."

  The only issue we had was with the patio doors which we couldn’t lock and therefore use, despite assurances made by the owner these were not fixed and we also received no response when we asked about progress with this issue. On the day of departure ( 10 am departure time) they were already cleaning the windows while we were packing so it felt like we were being ‘chased’ out. Would despite the above still return.

  Reviewed by Simon4.4★Aug 2018

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