Seashells

35 Customer Reviews

• "Fantastic place to stay and great for walking and exploring Penzance, Mousehole and Marazion and surrounding areas."

  Staff very friendly and welcoming and attentive to their duties and guests

  Reviewed by Paul4.7★Oct 2024

• "Bungalow was spacious and clean also in ideal location for exploring the area."

  One negative is the patio door would not lock with the key and extremely draughty along with all windows possibly need replacing because of the draught actually making the blinds move. We did experience an issue when the heating did not work but this was soon resolved with a phone call and it was put right within a few hours

  Reviewed by Stephanie4.1★Sep 2024

• "We have been staying in these bungalows for some years now and every year we feedback that the patio doors do not work properly, well this year was an exception."

  The minute we arrived they would not close together and we spent two nights with furniture piled up against them as there was a six inch gap. On third day when someone tried to enter the whole door fell outwards and were very lucky there wasn’t a nasty accident. The joiner came and levered the door back onto the tracks after three days of not being able to contact anyone for help. I find this totally unacceptable, the level of maintenance in these bungalows is appalling, and I’m sorry to have to say we will not be booking them again.

  Reviewed by Kay2.2★Aug 2024

• "This property should be taken off your listing until the issues have been ..."

  This property should be taken off your listing until the issues have been rectified, looking back at previous reviews I note all our issues have been noted 6, 12, 18 months previously and are still within the letting, the owner accasionally replies that these are on a "Maintenance schedule" this needs to be carried out to things like patio doors are held together with pieces of steel angle brackets also lock is not secure, base sliders rusted & rotten, Electric tripped 8 times while we were there twice we only had the TV on, Two bedroom drawer fronts came off in our hands, Chipped cups, Bathroom shaving mirror light does not work, Sharp gaps in bedroom laminate flooring, Tempremental front door lock, Windows inside & out need a good clean our neighbours first job when she arrived was to clean the external windows All these issues and more were reported back to the agents along with phographic evidence the owner was contacted and we received compensation, If the issues were cleared up this would a very good location

  Reviewed by Robert2.2★Jun 2024

• "Was very pleased with the chalet so well equipped and some lovely added touches, ie: milk in the fridge."

  The only downside to my stay was the mattresses on the beds could all do with replacing as they killed my back, but despite this would recommend as a good location and can't fault anything else

  Reviewed by Paul3.8★Mar 2024

• "The property could have been better maintained, the table was really wobbly, we had to tighten the bolts up on it."

  There was a really bad draught through the french doors, it was moving the blinds. We were going out one day when the gardener knocked on the French doors and said he needs to do something with them, we had to leave him while we were out, thinking about it after we wish we'd said no, it just din't seem right his being there when we were out. I couldn't get the internet so had to use my phone this didn't have a good signal either, if we'd known we would have bought some DVDs. Our heating packed up one day and someone came out to fix it which they did, if it had been checked it may not have happened. Just a few small changes would have helped to make it better. We've been to the site twice before and it's a good location, so may be back again. I just hope they listen to our reviews.

  Reviewed by Sue3.1★Feb 2024

• "Lovely holiday."

  Washing machine not working properly and freezer compartment completely iced up.

  Reviewed by Julie3.8★Aug 2023

• "We really loved the bungalow."

  The furniture and furnishings were very good. It was in a fantastic location. We hope we can come back again next year. Only a couple of things (and hope you don't feel criticised). There was no tin opener - we bought one and took it home to use. Have you thought of recycling? It really went against the grain having to put everything in a black bag. This may not be available in this area. Overall a fantastic week. We loved it.

  Reviewed by Margaret5.0★Jun 2023

• "Location is brilliant but the cottage could do with a bit of a refresh, it really didn’t matter to us but if you’re looking for 5 star and you’re pinikety."

  Maybe this place isn’t for you

  Thank you for taking the time to complete your feedback and for your comments. The property is a four tick property and is on an ongoing renovation schedule. We are glad you enjoyed the location and hope to welcome you back at a future date. Property Owner

  Reviewed by Richard3.8★May 2023

• "Excellent location just a few metres from the beach and not too far from Marazion."

  Property has a nice open plan kitchen and lounge. A nice back garden with picnic table is south facing so you get the sunshine. Gardener was very busy maintaining lawn and plants late morning and placing ant powder. If you have any issue with ants there is ant powder supplied in kitchen cupboard. Only issue with the property was that some areas hadn't been cleaned for a long time. The plug sockets behind the the bed side tables were very dusty. On the whole though a very nice holiday and I would definitely return.

  Thank you for taking the time to complete your feedback. We are glad you enjoyed both the property and its location. The issue of the dusty plug sockets behind the bed side tables will be discussed with the housekeepers. We look forward to welcoming you back at a later date. Property Owner

  Reviewed by Andrew4.4★May 2023

• "The overall condition of the cottage was fairly good and we enjoyed our stay."

  However, there were some maintenance issues which let it down. Nothing that caused us to make a complaint or call in anyone, but in short... 1. Taps in both the bath and kitchen wobbled about they were so loose. 2. Doors and windows were poorly fitted and blew the blinds even when closed. 3. There didn't seem to be a way to have a bedroom window open for ventilation but keep it locked open safely at the same time, for security. "Luckily" for the above reason, we had enough ventilation as it was. 4. On our last day there was a storm and it got quite cold. We found that despite following the instructions to the letter, we could not get the heating to work whatsoever. Made worse by the windows letting in the occasional gust of wind. We have the same heating controller at home, so couldn't understand this. The hot water was great though and always piping hot. 5. The lock on the front door was "twitchy" and took some clever key-work for it to lock and unlock. 6. Baking trays and other items in the kitchen clearly hadn't been cleaned in some time, with oily marks on them. Not too much of an issue as we mostly ate out. 7. Spider webs in lounge and bedroom suggested the cleaning was not up to much. 8. We felt the fridge was too small for a cottage able to house four people. We were only two and could barely manage to get the essentials all in. Don't get me wrong, we have a high tolerance for minor inconveniences, but you asked for our feedback so here it is. This really was fine for us for a week and not too expensive, but attention to a few little things and it could have been really good.

  Thank you for taking the time to complete your feedback and for bringing these points to our attention. The maintenance issues will be dealt with. We are glad that you enjoyed your stay and hope that we might be able to welcome you back again in the not too distant future. Property Owner

  Reviewed by Stephen2.8★Sep 2022

• "Our 3rd visit to this complex and while it was great to have the wifi this time."

  ..I have to say the properties are looking rather tired - especially the bathroom and kitchen. We spent our first day deep cleaning as it wasn't up to standard - we expect spiders at this time of year but - the property looked as if it hadn't been used for weeks - there was even an item of clothing from a previous guest left down the side of the bedroom furniture. Such a shame as this is a lovely location. Would we use Sykes again - of course, trouble free booking and a smooth customer journey. Would we use this complex again - probably - in a few years - once a refurbishment has taken place to accurately reflect the cost of this self catering property.

  Reviewed by Sarah2.8★Sep 2022

• "Despite all the previous feedback we found this place to be all good , goodie bag on arrival, clean and all things worked fine , loved it brilliant setting , loved the trains coming past , beach on doorstep, highly recommend!"

  Reviewed by Andrew5.0★Jul 2022

• "I think this property needs some updating."

  Eg. Bath is not sealed All taps are loose Draft from all windows Bench outside is really old and uncomfortable TV stand rusty Drawers in main bedroom front loose Ceiling in bathroom needs painting Bath panel needs maintenance. When you are paying a lot you expect the property to be maintained.

  Reviewed by Elaine3.8★Jun 2022

• "The tap is the kitchen hadn’t been mended although it was reported from a previous customer."

  The cooker could not be used as there were birds nesting in the cooker hood so we had to go elsewhere to eat which negated the shopping we had bought for our meals. The maintenance guy couldn’t have done his job properly as the birds had nested and almost fledged when we occupied the property. The owner will not recompense us for the two days we were there or for the inconvenience of finding somewhere else to stay. We will definitely not use them ever again.

  Reviewed by Doreen2.2★Jun 2022

• "I must start with the very efficient booking service and information received prior to arrival."

  The setting of the property is amazing with fantastic views and the location makes it easy to travel around. Unfortunately our amazement was short lived when we opened the front door. The whole property was filthy dirty! Huge Cobwebs, dusty, sticky surfaces. These weren’t things that had happened over a week or so. When we went to bed we had no lights in the double room, only one of the lamps worked and no working ceiling light. The property is in need of general maintenance… grouting in bathroom, the bath panel has blown and needs replacing, the bath taps move all over the place. The bathroom radiator does not work. The patio doors are very dangerous! With the frame needing fixing! The amount of times we tripped whilst going in and out as the bottom panel isn’t stuck. The top part is also loose making it very difficult to close. I have photography evidence if required. We visit this area at least twice a year and this would be our new go too place. So would love to return but not until these issues have been resolved.

  Reviewed by Julie2.2★Apr 2022

• "Lovely property."

  Really enjoyed our stay. Minor problems - taps need tightening. Knifes need sharpening or a knife sharpener in draw. Windows need cleaning - however I understand due to the position of the property this could be a thankless task!!! Winter or summer. Would love to return at some point. Would of liked access to a vacuum cleaner as always look after properties like my own ( holiday or not) Kind regards Karen

  Thank you for your feedback, we have passed your comments on in regard to the minor issues, to be resolved. Our housekeeping staff have been advised about the windows and we can confirm that there are available vacuum cleaners in the communal area for use by guests. Thank you again and we look forward to welcoming you back. Property Owner

  Reviewed by Karen4.1★Feb 2022

• "Seashells is a beautiful cottage right next to the sea."

  You can hear the sea at night lulling you to sleep. The cottage had everything we needed for a family of four with 2 teenagers. Would definitely go back.

  Reviewed by Matthew5.0★Aug 2021

• "I wasn't 100% sure on this booking based on previous reviews and it met my expectations on this front."

  There are so many small things in need of attention. And just the whole feel of the place looks like minimal effort is put in for visitors comfort. All the other properties next door look the same too. Makes it look like it's owned by one person who just wants the income. Issues are: Loose tap and sealant gone around bath so shower leaks thro under bath; Noisy flush; Noisy stiff doors; No washing up liquid; Not super clean particularly kitchen cupboard doors/handles/toaster/microwave high touch areas etc; Markings worn off oven so you can't tell temp or settings; Heating keeps coming on!; Tiny fridge freezer needs defrosting. Our ice creams wouldn't stay frozen; Train line just behind! You're basically spending money on being next to the beach. Doesn't seem worth it. It's too basic for the cost. We hired a private Airbnb last week for less money that was incredibly high standards of care, comfort, cleanliness and amenity. Just had to drive ten mins to the beach. No comparison.

  Thank you for your feedback. The fridge has been replaced and the onsite handyman has dealt with the maintenance issues. The properties are currently undergoing an upgrade. Property Owner

  Reviewed by Lucy2.2★Jul 2021

• "Great location."

  Accommodation clean and better than I expected. There were 2 items that I think need addressing. 1. The fridge is very poor - it did not keep the food cold. We effectively went shopping on a daily basis. 2. The oven did not get hot. We managed by having barbecues, but if it was a different time of year this would have been a problem. We still had a great holiday and likely to return.

  Thank you for taking the time to send in your feedback. We are able to confirm that the fridge has now been replaced and the onsite handyman has dealt with the maintenance issues. We are pleased to be able to advise that the properties are all currently part of an upgrade process. Property Owner

  Reviewed by Lawrence4.4★Jul 2021

• "Lovely bungalow, situated in a quiet area."

  Enjoyed staying here

  Reviewed by Paul5.0★Jul 2021

• "Very happy with my stay, staff was lovely Clean, excellent location, good parking Will recommend everyone"

  Reviewed by Muqaddas5.0★Jul 2021

• "Windows are filthy ruining the great views Sea Shells has."

  Lots of ants inside the property. Great place to stay tho with lots of local things to go and see and do. We would stay here again.

  Reviewed by Gary4.4★May 2021

• "The property is in a state of disrepair."

  Cannot believe that in over 12 months since a review highlighting the issue that the bathroom sink plug didn't work and toilet seat loose they have still not been repaired. Our big issue was that despite covid restrictions and the need for extra precautions only one bed had a mattress protector and only one pillow out of 4 had a protector. Neither duvet had protectors. Dishwasher didn't work properly. Puts into question how deep the clean was between bookings. Would not recommend anyone to book this property unless serious refurbishment is carried out.

  Thank you for your feedback, we apologise that you encountered these issues during your stay. We have now employed a professional housekeeping management team for Seashells, who will ensure excellent standards of cleanliness for all our guests in the future. We have installed a brand-new dishwasher and the maintenance team are rectifying the issues mentioned. Property Owner

  Reviewed by Patricia2.5★Sep 2020

• "Could do with a bit of TLC, loo seat loose, sink plug not working in the ..."

  Could do with a bit of TLC, loo seat loose, sink plug not working in the bathroom, two double glazing units gone in bedroom, affecting views out of said windows, problem with ants, cobwebs on light fittings, switch's on oven loose

  Thank you for taking the time to leave your feedback, we take this very seriously. We are very sorry that you experienced these issues, they are currently being dealt with. We have employed a new housekeeping team and they have been made aware that we require high standards of cleanliness for our future guests. Property Owner

  Reviewed by Richard3.1★Jul 2019

• "Excellent location and a very tidy place."

  Ideal for a small family looking to spend holiday in Cornwall.

  Reviewed by Jim3.8★Jul 2019

• "Comfortable accommodations with excellent access to the beach."

  The oven settings had worn off but we worked it out. Also no soap in the bathroom for hand washing so bring some with you! A very enjoyable week and we will probably be back.

  Reviewed by Gemma3.8★Jun 2019

• "Only a small complaint,the main bedroom window has a large gap in the left hand window and needs replacing!"

  Probably not a problem in the summer but was rather draughty early on in the year but didnt spoil our holiday. Second time we’ve visited this property and will visit again!

  Reviewed by Wendy5.0★Mar 2019

• "Fabulous modern property."

  In a great position, Very close to the sea. Would definitely recommend. Hoping to book again for next year, we loved it that much! Just a couple of points, Could do with at least a long handled sweeping brush. And windows are very drafty. But won't put us off booking again

  Reviewed by Tracey5.0★Oct 2018

• "When we arrived on Saturday the floor was extremely dusty and dirty to the point that my feet turned black within 10 minutes."

  This was the same in the toilet, it was filthy we had to clean faeces from the seat. We did not appreciate having to clean after a long journey and no vacuum cleaner. Latch on the bathroom window was broken as mentioned in a previous review and no oven gloves. The private patio area was anything but private with other people walking through it, not the coastal path walkers other guests were walking between the door and the patio table! One of the single beds was also in very poor condition and sunk in the middle it was only evident once I tried it after my daughter complained to me about it. Could have been much better there were a lot of things that let it down.

  Reviewed by Chris1.9★Aug 2018

• "Just minor things, like the catch on the bathroom window was broken off, no oven ..."

  Just minor things, like the catch on the bathroom window was broken off, no oven glove which made it a bit awkward to get a hot dish out using a tea towel and no handle for the grill pan, but the cottage was lovely, spotlessly clean and would definitely return

  Reviewed by Howard4.7★Jul 2018

• "The bungalow was filthy, very tired and in need of a refurbishment."

  Reviewed by Jim1.6★Jun 2018

• "It was looking over the sea and it was nice to hear the sound of the waves ..."

  It was looking over the sea and it was nice to hear the sound of the waves crashing down every morning and also next door to a pub which was nice

  Reviewed by Peter3.8★May 2018

• "Having had an issue with cleanliness at these properties previously I specifically enquired before booking on availability of hoover, mop, dustpan & brush as have previously had to fully clean a neighbouring property (same group) on arrival, I had been assured the housekeeping would be improved & prior to this booking the facilities provided."

  On arrival the property was filthy, sticky floor, grit & sand all over floor, grit on one bed. (I have photos If you wish) Unsatisfactory in itself (especially as a repeat incedent) but to then find no cleaning facilities...unnacceptable. On reading the in property info it was found these items would only be available 2 times a week from ‘the shed’. On complaint through Sykes contact was made with the house keeper to deliver a hoover....24hrs later (muddy Hoover left on top of our slippers). Having 2 young children it is expected that a property is sufficiently clean to allow them to use toys along the floor in the first place, it would also not be uncommon for spillages to happen & need to be cleared up by us along the way. The property has clearly not had the floor cleaned for some time, & even though, at our own cost we went & bought mop & bucket to clean (unacceptable) I could still not get it to the level where I was comfortable allowing them bare foot. I now have 2 sets of ruined suede slippers from the dirt picked up! The table cloth also was so dirty when I wiped a dishcloth to clean it the cloth was black! I have removed it & left in the cupboard as I would not let my children eat off it. Suffice to say, it ruined our stay, so much so we left a night early not being able to face a New Year’s Eve sitting on sticky sofas. the overall general standard of the property has also significantly deteriorated from prior visits (neighbouring property) the Windows leaking. I accept these properties are basic, but hygiene level of cleanliness should not be something I have to fight for & I should not have to pack my own hoover! We will not be returning. Feedback is about the property, not the Sykes experience.

  Reviewed by Geoff2.1★Dec 2017

• "Had a great week in a great location for south west cornwall."

  Would definitely recommend

  Reviewed by Keith5.0★Jul 2017

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