Pencliffe

33 Customer Reviews

• "Stayed at Pencliffe several times now."

  Lovely cosy cottage and we always enjoy our stay. Hope to return soon.

  Reviewed by Steve5.0★Sep 2024

• "We have stayed in a lot of cottages over the years."

  I’d like to start with positive. The cottage is very well positioned for exploring beautiful Boscastle and the bedrooms were lovely with extremely comfortable beds. We were a little disappointed by the level of maintenance, cleanliness and lack of attention to detail at Pencliffe in general. There were a lot of cobwebs and dust downstairs. The lamp shade over the stairs has come apart. There were no oven gloves, the tea towels were damp and stained. The kitchen in general was not very clean - the cooker top was greasy and the sink very stained and there were crumbs on the counters, the kick board by the cooker doesn’t stay on because the clip is broken and the pedal on the bin doesn’t work. The sink in the bathroom continuously leaked and we had to keep kitchen paper under the pipe. I suspect that the cottage is struggling with damp downstairs largely due to the lack of light and close proximity to the cliffs. I appreciate that this is a difficult problem to solve. We were very cold on our first night in the cottage but there was no wood for the fire. This is a shame as the cottage was advertised as logs being provided. We just felt like the property would benefit from a really good clean downstairs and a little more attention to detail and maybe a review of how it is listed because it wasn’t quite what we expected. We are really not complainers at all and intend this review to be informative rather than viewed as negative.

  Thank you for your honest review. We were extremely concerned by your feedback and have discussed all points raised with our housekeeper. The presentation of Pencliffe you encountered falls way short of what we would expect, and believe by far the majority of your issues can easily be fixed. As you can see from the majority of our previous reviews this is not the normal standard, and we are very sorry that your stay at Pencliffe was not up to either your or our expectations. Thank you for your understanding. Penny and John Property Owner

  Reviewed by Anouska2.5★Aug 2024

• "Lovely cottage, we have stayed in the cottage next door but prefer this one."

  Love the quaintness of the cottage. Love the location of the cottage. We will definitely return to this cottage.

  Reviewed by Katrina5.0★Jul 2024

• "Our stay at Pencliffe was really nice."

  This is the second time we have stayed here and love Boscastle, the atmosphere, the walks and the scenery. Our only comment was the comfort of the bed, which was a little to soft for us, the choice of pillows. Also the shower was not too good. These points are down to individual tastes and does not take away the lovely stay in Boscastle. We will certainly book this location again.

  Reviewed by Trevor4.7★May 2024

• "Beautiful little cottage, perfect for a short stay in Boscastle."

  Has everything you need and more . Excellent

  Reviewed by Paul4.1★Mar 2024

• "Had a great holiday in a really cozy cottage."

  Right by the harbour, restaurants and pubs. Clean and warm (really effective easy to control heating). The wood burning stove was a real plus and the welcoming milk biscuits and fizz added a nice touch.

  Reviewed by Steve5.0★Mar 2024

• "Excellent cottage in a perfect location"

  Reviewed by James5.0★Mar 2024

• "Great cottage in superb position just a short stroll to the harbour."

  Warm and cozy with really effective heating - and very comfortable beds!

  Reviewed by Steve5.0★Oct 2023

• "Another lovely and relaxing week at Pencliffe and Boscastle."

  The more we stay at Pencliffe, the more we want to stay which is why we will be back in December. We had a bit of an out of hours issue towards the end of the week, but the support model offered by the owners and Sykes resolved this; communication was excellent throughout. This, however, did not spoil the relaxing and very cosy time we had there; a walk round the harbour, a meal in the Cobweb then back for a glass of wine in front of the slowly flickering fire just couldn`t be beaten.

  Reviewed by Andrew5.0★Sep 2023

• "Unfortunately the cottage was not clean and also in the back bedroom there was black mold on the wall, so we had to move bedrooms."

  Other people in the notebook had made complaints as well on the cleanliness of the cottage and some of the complaints had been torn out of the notebook provided. We think the owners should be aware of the mold.

  Thank you for your comments. We're very sorry that Pencliffe was not well presented for your stay. We will definitely discuss your feedback with our housekeeper. We maintain a housekeeper's notebook, and ask guests to assist us to identify minor maintenance issues as we go. This helps us address any issues raised by guests, between changeovers. When issues are dealt with, we ask the housekeeper to sign them off in the book. This has always worked well in the past, however, we will review this process to ensure we continue to maintain the highest possible standards at Pencliffe for all our guests. Thanks again, Penny and John Property Owner

  Reviewed by Nicola2.5★Sep 2023

• "Not even the poor weather could put a damper on the week at Pencliffe."

  A beautiful cottage in a beautiful location. On arrival the cottage was immaculate and we were very grateful to find a bottle of Prosecco waiting for us. The rooms were comfortable, and when the evenings did het a bit chilly we had the joy of the wood burner to keep us toastie. I would wholeheartedly recommend Pencliffe and we shall certainly return.

  Reviewed by Jonathan5.0★Jul 2023

• "We enjoyed our stay despite the weather and the cottage is brilliantly located and nice and clean, and well kitted out."

  Would recommend leaving a few umbrellas for general use and also perhaps a couple of blankets for use on the beds in warmer evenings, when duvets are too hot.

  Thank you for your review. We're very sorry you didn't have good weather whilst in Boscastle, we know how that can affect your stay. We will definitely consider your suggestions, we want everyone to enjoy Boscastle as much as we do. Thank you Property Owner

  Reviewed by Kym4.1★Jul 2023

• "Absolutely fabulous!"

  Reviewed by Dawn4.7★May 2023

• "Lovley cottage , great location, would definitely visit again ."

  My elderly parents did find however they could not use the shower as it was very difficult for them to step into or out of the bath , a walk in shower instead of the bath would have been much better

  Reviewed by Andrew4.7★May 2023

• "Another comfortable and relaxing week in Pencliffe; the Christmas tree was a lovely touch - thank you."

  The temperature dropped quite significantly on two days, but the wood burner kept us nice and toasty :-) We can`t wait to return to Boscastle and Pencliffe.

  Reviewed by Andrew5.0★Dec 2022

• "Absolutely lovely."

  This is our 2nd time at Pencliffe and we have another 2 visits in the coming months - we can`t wait. We can`t really say any more than we said in our last review; very cosy, especially with the fire on, lovely little cottage and central to all you need in Boscastle.

  Reviewed by Andrew5.0★Oct 2022

• "Lovely cottage."

  Ideally placed near harbour and village cafes, shops, pubs etc. Would happily come back again.

  Reviewed by Steve4.7★Aug 2022

• "An excellent cottage."

  Thoughtful and much appreciated welcome gifts. Very clean rooms and kitchen. Beds really cosy and comfortable. Perfect position to explore local surroundings. Could not praise this little cottage highly enough.

  Thank you. We're so pleased you obviously enjoyed Pencliffe as much as we always do. Property Owner

  Reviewed by Paul5.0★Aug 2022

• "The cottage was amazing, well equipped and comfortable, it had everything you could wish for and more."

  So full of character! And prime location, close to shops, restaurants, harbour, costal path. We stayed here, 5 of us, in July 22 and we all felt like it exceeded everyone’s expectations. I would go back to Pencliffe tomorrow if I could. First time in Cornwall, a week in fairytale cottage in beautiful Boscastle will never be forgotten. Thank you!

  Thank you for the great feedback. We agree you really can't beat Pencliffe's position in such an amazing village Property Owner

  Reviewed by Edyta5.0★Jul 2022

• "Fantastic little cottage in the centre of an amazing village."

  Lovingly furnished by a discerning eye. Everything needed was there - including a bottle of Prosecco and biscuits to welcome us. Loved sitting by the window overlooking the cliff face watching the light filtering through the greenery! Don’t miss the Witches Museum ….

  Thank you for the lovely review. We agree the proximity of the cliff to the rear of the cottage makes for a completely unique view, which with the moving sun, at certain times of the day can be quite magical. Property Owner

  Reviewed by Sheila5.0★Jun 2022

• "Lovely cottage with everything needed for our stay in a wonderful quiet village."

  Reviewed by Sarah5.0★May 2022

• "Absolutely lovely."

  We`ve been coming to Boscastle for a number of years and have stayed at various cottages, one of which we had as our favourite (staying there 6 times). We`ve now decided that Pencliffe is our favourite and we will be coming back again this year. The living room is lovely and cosy; we loved settling down on the sofa with a glass of wine – while the fire was flickering away. Bliss. We loved everything about Pencliffe and can`t wait to get back to Boscastle again.

  We're so glad you enjoyed your stay at Pencliffe. Boscastle is a wondeful place to spend some time. We love every minute we spend there, and like you can't wait to get back! Property Owner

  Reviewed by Andrew5.0★May 2022

• "A very clean cosy cottage and a real home from home in the heart of Boscastle with a short walk to morning coffee and breakfast."

  Efficient heating system and easy to control. An ideal base for visiting Port Isaac, Tintagel, and Bude.

  We're really happy you felt so at home in Pencliffe. We always feel very relaxed when we visit. Property Owner

  Reviewed by Ian5.0★Apr 2022

• "Pencliffe is a lovely quirky cottage with three very good size double bedrooms."

  Excellent variety of cooking utensils, crockery and large kitchen. Comfy sitting room and loved all the beautiful pictures, mostly of Boscastle. The village is a very friendly place with all you need for your holiday. Lovely place to walk and great views. Had a great time, thank you.

  Reviewed by Susan5.0★Oct 2021

• "Lovely cottage right in the centre of the village, enabled us to explore the surrounding areas"

  Reviewed by Alan3.8★Sep 2021

• "Pencliffe is spendidly situated in Boscastle."

  There is access to several great walks directly from the cottage and useful information about these is supplied at the cottage. Wifi works well and facilites are good. The absence of oven gloves was a problem but otherwise a fine cottage.

  Reviewed by Alan4.7★Sep 2021

• "The cottage was lovely but a bit damp the radiators made it to hot so only left 2 one when out to try and dry out a bit for evening ."

  One problem was no were to hang wet swimwear so also as there for 2 weeks hard to wash and dry cloths area great for walks and surf all in all a good holiday.

  I’m glad you had a good holiday. There is a Sheila Maid in the kitchen over the radiator and is a very efficient and there is also a clothes airer under the bed in the downstairs bedroom, we find this adequate for drying clothes. The heaters are all thermostatically controlled and used correctly should provide sufficient background heating, we have provided detailed instructions, in the welcome pack, on how to use them. Property Owner

  Reviewed by Susan3.8★Aug 2021

• "Lovely cottage, however there were some defects such as door handles with screws sticking out and dodgy lights in the living room."

  We noticed many other residents had made these same comments in the visitor’s book for several month prior to our stay but nothing had been done to resolve these issues before our stay. Quite dark when inside as cottage is virtually built into the hillside so having the lights on is must if bad weather and when the lights in the Livingroom don’t work it’s very dark inside.

  Thanks for your comments. We do provide contact details at the property for our management company who would have been only too happy to help. We were under the impression that this had been dealt with and have already contacted the management company to ensure the handles and lighting are rectified as soon as possible. This quirky property is a 19th century building which is built into the cliff and has a lot of character.There is also occasional lighting at the property to enhance the overhead lights. Property Owner

  Reviewed by Alson4.1★Jul 2021

• "This is a fantastic cottage."

  The bedrooms are all light and airy. The kitchen is wonderful - very quirky. A great selection of wine glasses ! Unlike many holiday cottages, the wi-fi is excellent which make life so much easier. The location is brilliant, you could not get a better one in the whole village. I have nothing but high praises for Pencliffe ! Well done !

  Thank you so much for the lovely review, it made us smile. The cottage is indeed quirky and you have highlighted all that we love about Pencliffe, we are delighted that you had such a fabulous time. Property Owner

  Reviewed by Paul5.0★Jul 2021

• "Lovely cosy cottage in a great friendly place."

  Reviewed by John4.7★Jul 2021

• "Wonderful house in great location."

  Boscastle is lovely and the house is perfectly located and presented. Can’t wait to visit again.

  Reviewed by Matthew5.0★Jul 2021

• "Great location and good base for visiting other areas, only downside if your ..."

  Great location and good base for visiting other areas, only downside if your cooking meals whilst there would suggest taking a frying pan or two

  We are really glad that enjoyed Boscastle and the surrounding areas. We are really sorry that there weren’t enough frying pans for you. We thought one would be enough. We will definitely make sure that more are provided for future guests. Property Owner

  Reviewed by Christine3.4★Sep 2020

• "This is a lovely cosy cottage in a superb location just 2 minutes from the harbour in Boscastle, right in the heart of the historic village but also quiet, being round the corner from the main tourist thoroughfare."

  There is no garden but there is a patio out the front with comfortable furniture and it's a lovely sun trap in the mornings. The cottage was clean, well equipped and comfortably furnished with lots of character and thoughtful touches. There is a well stocked Spar shop two minutes away in the village. The Wellington Hotel is just across the road and we had a lovely meal there. There are other pubs, cafes and a chip shop in the village. There are loads of beautiful coastal and countryside walks accessible from the cottage without having to drive anywhere. We also visited 5 different beaches nearby, the nearest being only a ten minute drive. We would definitely recommend this cottage to families or groups of adults as there are three ample sized double bedrooms. Thank you for a lovely stay.

  We are delighted that you enjoyed our cottage and beautiful Boscastle as much as we do. Thank you for your lovely review. Property Owner

  Reviewed by R5.0★Jul 2020

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