By The Sea

36 Customer Reviews

• "Excellent holiday property, well maintained with lovely views."

  Already booked for next year! Many thanks to Racheal for servicing the Apartment.

  Reviewed by Chris5.0★Sep 2024

• "Lovely apartment in a fantastic location with views of the sea and harbour."

  Reviewed by Denise3.8★Aug 2024

• "Tremendous sea view property that allowed full enjoyment of everything that is great about Newquay…."

  .thank you so much!!!

  Thank you for the feedback. We are so glad you enjoyed your stay! Property Owner

  Reviewed by Stuart5.0★Jul 2024

• "We’ve been coming to Newquay several times a year for over 15 years and this is the first time I have felt the need to write a poor review."

  We were told 2 weeks prior to the holiday there was scaffolding at the building but didn’t affect our view (photo showed it was outside the apt next door) or parking and should be completed before our arrival. Upon our arrival on the Friday not only was the scaffolding there it had been moved to outside our apt. It was very obvious that the work would be ongoing for a while and we were unable to use the patio. Monday morning the builders turned up and we were asked to move our car as they would be spraying. We parked on the street for the rest of the holiday and couldn’t move it as we would unlikely find another free parking space. Tuesday morning the diesel run cherry picker arrived outside the bedroom windows and for the rest of the holiday this was running from 8 am. One of the bedroom windows was covered in plastic blocking any view. Add to this that whoever was staying above clomped around from 6.30 am every morning – we came home in need of sleep. I have no complaints about housekeeping/property management as there was nothing they could do – they even brought us flowers and wine to thank us for moving our car. The builders were as considerate as they could be.

  Reviewed by David2.5★Apr 2024

• "Our stay has been great, however we have felt that there are some issues that cannot go unmentioned in the hope that it is constructive and allows forward progress."

  Some of the issues cannot be resolved but we feel that they are better to be mentioned. On arrival, in the dark, wet, cold and snow we found the drive to steep for us to see any appropriate parking space. We parked in a space( not the correct one) and attempted to find the keys: What can we say!! In a dark shed, leaning across a smelly bin we were supposed to read and correctly identify the numbers. We decided at this point NEVER TO RETURN. Our first impression was not good. Once inside our apartment we were pleasantly surprised. We found everything clean and tidy and a big bin with a bag in it ready for our rubbish. Nothing anywhere informed us that there was differentiated recycling in place. This was found once we had filled our first bag. What a nightmare!!! Perhaps a laminated sheet attached to the wall above the bin would have helped to start in the correct manner. We found the cold water sink tap in the main bathroom to be not tightened so it just swivels . The shower in the master bedroom was extremely stiff to turn on. Finally on our last full day then scaffolding arrived at 8.30Am having woken us up to move our car. We were surprised as this had not been mentioned at any point throughout the booking process or our stay. Hope you find these comments constructive as they are meant to help. Yours Sue Vincent

  Thank you for your constructive feedback. We value any feedback that we are able to resolve. We will attend to the issues that we can resolve. Unfortunately there is not much we can do about the steep driveway but we will request for the key box to be moved to an easier spot. We have now provided 3 small grey plastic closed handle boxes for recycling and will provide recycling labels and signage. I’ve since spoken with the management team of the building, as we were not informed in advance of any erection of scaffolding for the painters. Our apologies for that. I will pass on your compliments of a clean apartment to our property manager. Thank you. Kind regards Property Owner

  Reviewed by Susan4.7★Mar 2024

• "Have been staying at By The Sea For 12 years in a row now - always lovely and clean and comfortable - housekeeper really helpful if we need her."

  Hope to be back again soon.

  Thank you for the lovely feedback and we are glad that you always have a lovely experience. Property Owner

  Reviewed by Michael5.0★Oct 2023

• "Fabulous apartment with sea views."

  Everything you could ever need. Clean and comfortable. Highly recommend

  Thank you for the lovely feedback. We are glad you had a great experience. Property Owner

  Reviewed by Andy5.0★Sep 2023

• "We absolutely love this flat."

  It’s like home from home. I’ve been going to Newquay since a child and then with my children and although grown up now they still love to come with us to this apartment overlooking amazing views. It’s roomy and well equipped and always clean and homely. We’ve already rebooked for next year.

  Thank you for the lovely feedback. We are glad you enjoyed your stay! Property Owner

  Reviewed by Nicola4.7★Aug 2023

• "Great location."

  Spotlessly clean and excellently equipped. Had everything we needed for a great break.

  Thank you for the lovely feedback! Property Owner

  Reviewed by Gavin5.0★Jul 2023

• "Excellent property and location."

  It was everything we expected and more. The easy walk into Newquay was a bonus and short dog walks to the harbour became an early morning routine. The allocation of parking is a good idea, but the gradient and spaces were a daily challenge. Removing the old tree stump should be considered. Great holiday overall

  Thank you for your lovely feedback! Property Owner

  Reviewed by Graeme5.0★Jun 2023

• "We loved the apartment, and our stay."

  However the bathroom, and ensuite lights were not good. Neither of the shaving lights were working fully, and the main bathroom light takes time to come on. Apart from that everything was lovely. Thanks

  Thank you for your feedback, we are glad to hear you had a nice stay at By The Sea. We are sorry to hear about the lights and will look into this. We hope to see you back again soon. Property Owner

  Reviewed by Karen4.7★Apr 2023

• "Fabulous apartment, we will definitely book again."

  Thank you for your 5 star review! We are so glad you had a great experience! Property Owner

  Reviewed by Clare5.0★Mar 2023

• "Absolutely delighted with this accommodation, so lovely and spacious."

  Fantastic views of Newquay!. Very clean and perfectly situated for all amenities; 5 minutes down the road. Will be very likely to rebook again in the future!

  Thank you for the lovely feedback. We are very glad you enjoyed your stay and look forward to welcoming you again! Property Owner

  Reviewed by Khelsa5.0★Aug 2022

• "My favourite place!"

  !! The views and the comfort. It’s always such a pleasure to stay there. We have already re booked.

  Thank you for your wonderful feedback. We are so glad you enjoyed your stay again and look forward to welcoming you back again! Property Owner

  Reviewed by Nicola5.0★Aug 2022

• "Spotlessly clean, well equipped apartment in a great location just a few minutes walk from Newquay’s beaches."

  View from the lounge and balcony breathtaking. Rachael, the housekeeer was great letting us know that the apartment was ready before the usual 5pm. A great stay and we will hopefully return.

  Thank you for the lovely feedback! We are glad you enjoyed our apartment and stay. We hope you will return one day. We will pass your thank you message to lovely Rachel who will appreciate your feedback. Property Owner

  Reviewed by Alison5.0★Jul 2022

• "Beautiful place to stay, perfect location in newquay town."

  The views over to Rowan beaches are stunning, the only downside for us was although states dog friendly it's not really there are no gardens they are allowed on and no secure enclosed place for a dog, So will probably not book again, but anybody wanting to stay with out a dog, it's perfect

  Thank you for your valued feedback. Property Owner

  Reviewed by Victoria4.7★May 2022

• "What a superb location and wonderful property."

  It was a delight to wake and sit with a tea to look out over the harbour. A very well kept apartment with everything you could wish for. We didn't need to use our car for a whole week.... Easy to get supplies from Sainsbury's. Fistral was a quick and easy stroll. Lots of activities right on our doorstep.

  Thank you for your feedback and I’m glad you enjoyed your stay. Property Owner

  Reviewed by Tara5.0★Apr 2022

• "Had a great time."

  The apartment had everything you would want. Lovely beaches to walk to, close to bars, restaurants & shops.would differently recommend.

  Thank you for your valued feedback. We are glad you enjoyed your stay! Property Owner

  Reviewed by Linda5.0★Jun 2021

• "Was our second visit and love the apartment."

  Only issue this time was the ensuite wasn’t cleaned properly and the spare bed bedding wasn’t changed

  Thank you for taking the time to leave this feedback, we are pleased to hear that you love the apartment. We are sorry to hear that you felt the en-suite had not been cleaned, we can assure that it had, but we do plan to replace the grouting during the next maintenance period. We change the bed linen on each changeover, so are puzzled by this comment. If you had contacted us via the numbers left at the property, we would have been happy to attend and resolve any issues you may have had during your stay. Property Owner

  Reviewed by Kelly4.7★Oct 2020

• "Very enjoyable."

  Flat was extremely comfortable and very clean. Fridge very small, especially if you are a family of our, but apart from that , everything was provided.

  Reviewed by Linda5.0★Oct 2020

• "We had an absolute time once again at by the sea for the 2nd year running, it was perfect in every way, would highly reccomend, it has everything you need plus fantastic location."

  Reviewed by David5.0★Sep 2020

• "The property was convenient for all of the facilities in Newquay."

  But the property itself was quite tired-both toilet seats were broken, the bathroom extractor fan didn't work, kitchen appliance controls ( hob and dishwasher) were broken, the lounge carpet was badly stained in places, and there was a lot of noise from adjoining apartments. We also found the beds far too soft( a personal opinion)

  Thank you for your feedback. Apologies for the very late reply but I seem to have missed this one on reading reviews. We value all our feedback and suggestions. We have replaced all toilet seats and extractor fan has been repaired. The oven and dishwasher have been replaced by brand new ones. The carpets in lounge and passage have been removed and replaced with laminate flooring. Unfortunately being an apartment there is not a lot we can do about noise but have raised this at our AGM for neighbours to be more aware of their sounds. Kind regards Property Owner

  Reviewed by David3.1★Sep 2020

• "Location was great for beaches and town."

  The views of the bay were lovely in the morning sunshine

  Reviewed by Peter4.7★Aug 2020

• "We had the best holiday, the accommodation was superb."

  Great views, clean and spacious. We even had a cream tea left for us. The flat had everything we needed for a holiday and more and we will definitely be back.

  Reviewed by Nicola5.0★Aug 2020

• "We had a wonderful stay at 'By The Sea' in Newquay."

  Just what our family needed after COVID19 lockdown! The location of the apartment is perfect. It is situated on the cliff tops in between the town, the Harbour and Fistral Beach. We parked our car and didn't use it for the whole stay! There is a sea view from the apartment from a shared balcony area, over the bay which is lovely. The apartment had everything we needed and was very well kept. The neighbours were very welcoming. We comfortably walked to the beach every day with our children, our dog and all our beach equipment, then enjoyed the cliff top walks to Little Fistral to see the sunsets on an evening or to sit by the Harbour and enjoy the street food. We loved it that much we have booked to return next year. Thank you

  Reviewed by Denise5.0★Aug 2020

• "We felt led to book this apartment as my wife and myself were independently searching and found the same place at the same week."

  We were not disappointed at all with our decision. The apartment was warm and welcoming with lovely views and located in an ideal position for the beautiful Newquay beaches and walks, while the town was in easy walking distance without being affected by the famous nightlife. The apartment was well equipped and the Covid precautions were well documented and the required cleaning equipment supplied. We had a text to advise us that the place was ready earlier than the 5.00 arrival time - the only problem being that the previous tenant hadn’t returned the keys. This was quickly sorted. To complete the picture, we were also blessed with beautiful weather and perfect tides allowing us to take full advantage of the beaches. We fully understood the need not to allow dogs in the small garden, but this was not a problem with the coast path being only a few yards away from the front door. We have thoroughly enjoyed our first visit to Newquay for some time and will be looking to return sometime next year.

  Reviewed by David4.7★Jul 2020

• "Beautiful and comfortable flat."

  Very clean and a cream tea waited for us in the fridge. Wonderful. The photo from the flat show s a wonderful sea view overlooking the harbour and Towan Beach. Only problem was a huge conifer blocked the view form the sofas where we ha d hoped to sit and admire the view. Sea could be seen from the corner of the window or from the balcony, too windy wet and cold to use in the middle of November. The harbour can just be seen from the small breakfast bar in the corner of the kitchen. Lovely in the morning sun but not what you would want to stay sitting in uncomfortable high chairs for long. We could take our dog which sounded brilliant but the balcony did not have a gate at the end to keep her in. Hard work all the time having to get dressed for a cold and wet outside when all she wanted to do was a very quick outside visit to do a wee. The en suite light did not come on very often even though the fan always came on. The bathroom light usually came on after a few minutes but the extractor fan never came in. Maybe the electrics need checking for a loose connection.It was a very relaxed almost here and we loved our stay once we had got over the sadness of looking at the sea in comfort. I think you need to change the advertising photo for the ground floor flat into one that is realistic.

  We would like to thank you for taking the time to complete your feedback and are glad that you enjoyed your stay. We have discussed your feedback with the owners who have confirmed that there are ongoing discussions with the owner of the ground with the conifer tree. They also confirmed that there are partial sea views from the property. Dogs are welcome at the apartment, however as the garden is a communal garden there is a site rule in place that dogs must be kept on a lead in the communal grounds, which we do state on our website Property Owner

  Reviewed by Lynda4.1★Nov 2019

• "The flat was very comfortable, spacious and well equipped The balcony was shared and not very big we were not able to use the garden with our young dog Not really dog friendly so made need to look into that for future advertising."

  The week went quickly even though the weather was terrible.

  We would like to thank you for taking the time to complete your feedback, which we have discussed with the owners. They have confirmed that the apartment is an end apartment, so although the balcony is a shared balcony, there won’t ever be anyone walking past as it is an end balcony. Dogs are welcome at the apartment, however as the garden is a communal garden there is a site rule in place that dogs must be kept on a lead in the communal grounds, which we do state on our website Property Owner

  Reviewed by Valerie4.7★Sep 2019

• "Despite advising our arrival time, making calls and sending texts when we arrived we waited 2 hours to get get keys."

  Although dogs are allowed, they are not allowed in the gardens, which is not stated in the details. We took a portable gas bbq which when started we were told by a resident was not allowed, again not detailed in property specification.

  Reviewed by Andrew4.7★Aug 2019

• "Second time we've stayed at Newquay by the Sea which says a lot in itself."

  Great location, fabulous views from the apartment and all the required amenities you will need. Will definitely return again and again.

  Reviewed by Sarah5.0★May 2019

• "This was our 8th visit to By The Sea !"

  Need I say more!

  Reviewed by Michael5.0★Apr 2019

• "We enjoyed staying in your flat."

  Its is in easy reach of everything. It is a bit difficult to go anywhere without a car. There are a few buses or coaches but it takes too long to get to the beautiful gardens which are around. Nevertheless we had a lovely holiday.

  Reviewed by Christine4.7★Mar 2019

• "The proprety manager wasn't available."

  We have treid to get in touch with here, but she never answered out phone calls or messages. At arrivel we did not know where the hfront door key was. Luckily we met a neighbour who told us where we could find the key.

  Reviewed by Tobias5.0★Oct 2018

• "Only that I was given a contact number for Heidi to inform her of our time of ..."

  Only that I was given a contact number for Heidi to inform her of our time of arrival,she didn't get back to me and I had the codes on my e-mail so found this quite frustrating as I was ringing for 3 days

  Reviewed by Kerri5.0★Jul 2018

• "Very good property - very comfortably furnished with great views and location near to cliff walks."

  Reviewed by Rosemary5.0★May 2018

• "Ground floor apartment."

  People above us extremely noisy. Their kitchen above main bedroom. Difficulty in contacting manager's of the apartment to receive details of door codes etc. Sykes gave gave the details but they were inaccurate. Their data base needs updating.

  Reviewed by Malcolm4.1★Apr 2018

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