Lowenna Manor 10

18 Customer Reviews

• "Firstly, I want to make clear we are very fond of this property and have stayed here numerous times."

  It makes it all the more disappointing that we have had such a negative experience this time. We stayed here last year and reported that the bread knife was missing from the knife block - it still hasn't been replaced! it's very frustrating to return from the excellent local bakers with a freshly baked loaf and have to hack it apart with an unsuitable knife. Our main problem was with the downstairs, the armchairs are looking very grubby and worn out. Apart from that, one of them is a potential health hazard, so much so we didn't use it at all, the front legs are 'wonky' and one of them looks on the point of collapse. There is a general air of neglect otherwise, the door handle to the main bedroom comes off and did so twice, two of the loo roll holders likewise, all for the sake of a small retaining screw. The grill tray in the oven was caked in the charred remains of previous meals. I had to scrub it with a scourer myself, surely this should be clean for each new customer? We won't be returning until we are sure these issues have been addressed, the attention to detail is sadly lacking.

  Thank you for taking the time to share your honest feedback with us. We are sorry to hear that the points above had a negative impact on your holiday. Our guest's happiness is very important to us, your comments will be raised to our maintenance team and all feedback is shared with the owner - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Paul1.9★Jun 2024

• "Nice big house bed comfy but the downstairs furniture is tied and uncomfortable"

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. We are sorry to hear that you found some furniture uncomfortable. In our experience this may just be down to personal preference but we will keep an eye out to see if anyone else mentions this too. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David3.4★May 2024

• "A well located property handy for the shops and a nice stroll to the beach."

  Would happily book again.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Alan4.7★Apr 2024

• "A great location in Rock to explore from."

  The house worked well for our family and it had everything we needed. We look forward to returning.

  Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay at Lowenna Manor 10, and that the property suited you and your family's needs. We look forward to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Victoria4.1★Mar 2024

• "Lovely property - a great base for exploring the wider county."

  We had a wonderful stay.

  Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed your stay and all that Lowenna Manor 10 has to offer. We look forward to hopefully welcoming you back again in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Nicola5.0★Mar 2024

• "We have stayed at the property before and we enjoyed our stay as usual."

  It would be nice for the bread knife to be replaced as it was missing this time but apart from that, were were happy with everything and would book again.

  Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay and thank you for your suggestion on how to improve the property, all feedback is shared with the owner. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Paul5.0★Oct 2023

• "We returned to the property, as we have stayed before, and had an excellent stay this time around also."

  Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Joe5.0★Sep 2023

• "There was everything we needed at the property and our stay was great."

  Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed your stay at the property and look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Mary5.0★Aug 2023

• "We were really pleasantly surprised with the property, it is a lovely house, very comfortable with good fixtures and fittings."

  It was the best dog-friendly property we have stayed in.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Suzie5.0★Jul 2023

• "A couple of minor points, plug socket outside downstairs toilet was loose from ..."

  A couple of minor points, plug socket outside downstairs toilet was loose from the wall, towel tail in downstairs toilet not secure, behind tv was very dirty, would say not cleaned from decorative work, hooks on the doors from lounge to garden do not reach the doors, a few small details to sort otherwise a really nice place to stay

  Thank you for taking the time to share your feedback with us. I am sorry that you found those issues with the plug socket, towel rail and TV in Lowenna Manor 10, we will make note of them and raise with the appropriate people to rectify them in future. We do hope you enjoyed your stay despite these issues and hope to welcome you back soon. John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Dave4.4★Jun 2023

• "On the whole the cottage is absolutely fine but it is a shame that all the comments in previous reviews about loose doorknobs etc haven't been acted upon."

  We arrived on a cool autumnal evening and were unable to get any heating going so a manual with instructions would be very helpful - including where to put the rubbish. Slightly irritating to have to take our own bed linen but I gather this isn't unusual for the area.

  Thank you for taking the time to leave a review, please be assured that the previous comments have been noted and works have been carried out during the winter months to ensure the property is ready for the busy 2023 season. We do hope to welcome you back to Lowenna Manor 10 soon so you can see the works that have been done. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Penny3.8★Sep 2022

• "Lovely property in a great location but in need of a freshen up."

  Coat of paint / fixing the loose coat hooks / door handles etc It had been cleaned superficially but could do with a deeper clean which we would have expected Hand towels and hand wash would have been nice too - the bedding policy is clear, but pretty much every other rental company provides bedding so a gesture like hand towels would be appreciated

  Thank you for taking the time to feedback on your stay at Lowenna Manor 10.During the past few months the property has had maintenance works carried out to ensure it is fresh and ready for the season ahead. - John Bray Cornish holidays on behalf of the owner. Property Owner

  Reviewed by Nick3.8★Aug 2022

• "Hi! Whilst this is a lovely property in a great location it is very tired, shelves, handles, sockets falling off all walls, broken blinds in bedroom."

  Very moth eaten carpet in master bedroom. Mould in master en-suite. Very shabby paint work. The property has clearly had the most cursory wipe round and needs properly cleaning. Frankly it’s dirty and the rate for a week is not cheap.

  Thank you for your feedback we are really sorry to hear about the issues you had during your stay. We hope you still managed to enjoy your visit despite these issues. The property has had works carried out this winter to ensure it is ready for the 2023 season. It would be great to welcome you back to Lowenna Manor 10 in the future. - John Bray Cornish Holiday's on behalf of the owner. Property Owner

  Reviewed by Tim2.5★Jul 2022

• "Lovely location but property needs a bit of care and attention abit of decorating blinds upstairs dated, chairs in lounge scruffy,door hangers and toilet roll holders all need screwing on, ensuite bathroom looks dirty as grout round bottom tiles all coming out there's a socket in the hallway which we put a night light in nearly came out of the wall when we removed it ."

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit, The property has had work carried out this winter so it is fresh for the 2023 season. We hope to welcome you back to Lowenna Manor 10 so you can see the changes that have been made. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Russell3.1★Apr 2022

• "The property was quite disappointing."

  It looked tired and very much in need of a makeover. We had several issues during our stay, the main one being the wifi not working because a bill had not been paid. That was resolved by John Bray with a temporary router after a couple of days. The place had not been cleaned too well before we arrived, with sand on the leather settees and dust everywhere. I had to flush the en suite toilet with a bucket several times which was not ideal. Numerous light bulbs were out in the living room, kitchen and en suite. Also the guttering needed repairing in several places. Whenever it rained at night the noise was quite intrusive. We have had many great holidays in John Bray properties over the years, but this was not one of them.

  Thank you for taking the time to feedback on your stay! We're very sorry that you had to experience these issues during your stay. Your comments have been passed on to the owner and to the team at John Bray Cornish Holidays. We hope to welcome you back in the future! - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Andrew2.2★Sep 2021

• "There was no book telling us about the cottage."

  That the Internet modem and telephone were hidden inside the fuse box. - Where the rubbish bins were located - Where the central heating timer was located etc. And being picky and 70 years old and being used to a “45 inch TV at home the TV there is so very small but we have thought this about a lot of properties over the last 30 years that we have hired places through John Bray. But we really enjoyed our stay here and would like to stay there again

  Thank you so much for your comments. We apologise for the issues that you experienced and we will look into the couple of items that you have raised. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Richard4.4★Sep 2021

• "Really nice house in a perfect location."

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Nick5.0★Aug 2021

• "The convenience of the wet/utility room in Lowenna 10 has made such a difference after returning from the beach."

  Dr. Alan HoughMay 2018

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