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"We were extremely disappointed with this property."
The price for the week was on offer so we paid nearly half price plus additional fee for two dogs, if we'd paid the full price I would be asking for a refund.
It is a spacious and light property, downstairs is comfortable and having an enclosed garden with dogs is a real bonus. However, it was not very clean, the downstairs windows were cloudy inside the double glazing and the windowsills covered in dirt. The plastic cover on the dining table was sticky and curled up at the edges. Although big enough to seat 5 or more you can't get the chairs around it as it is pushed into the corner and very close to the sofa. The cutlery is very cheap and nasty and one cupboard had a load of out of date food in it. The freezer drawers were dirty. The cupboard under the stairs was a mess.
The bedrooms were all very nice, comfortable beds and nice furniture. The carpet however was a hard scratchy material and there are a number of stains on it. It was not nice to walk on with bare feet.
The main bathroom was large and towels provided were lovely. There needs to be a warning about the shower, it has a very high step up into it and nothing to hold onto when getting out, this would definitely not be easy for someone with mobility issues or an elderly person, I am not surprised there are no photos of the shower as it has a lot of black mould around the door and bottom of tiles. The shower in the top bedroom is over a bath so not able to use this as an alternative.
The bedroom balcony is not lovely as described, it has two dirty tatty garden chairs on it and the decking is dirty.
The cottage is well positioned, near shops and a short walk to the beach. It is in a quiet area and has nice lawns to the front.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Leanne3.4★Sep 2024
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"Loved everything about it."
Only issue was one of the windows wouldn't open in the bedroom, making it a bit hot. But other than that perfect, thanks so much
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We will keep an eye on the windows. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Elizabeth4.7★May 2024
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"Lowena Manor 4 is a lovely little terraced house."
Living space and garden wise I am not sure that I would want to be a party of 6 staying there.
The garden furniture only has 2 seats.
There is no outside tap, which for a house that offers the ability for pets seems like a big miss.
Overall I thoroughly enjoyed my stay
Thank you for your feedback in regards to Lowenna Manor 4. We are glad to hear that you enjoyed your stay. There are in fact 4 other seats along with the BBQ and sun umbrella in the shed!, Our apologies that you were not made aware! Your comments are noted and will be taken into consideration and we hope to welcome you back sometime in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Alexander Philip4.4★Apr 2024
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"Great location for coastal walking, lovely and clean and would highly recommend and return for another holiday however the main bathroom requires some maintenance."
The bath tap moves and the shower requires sealing around the edges.
On arrival there was a car parked in the allocated bay outside the house, we called number given and left a message for advice on but no one returned our call.
Thank you for your constructive feedback! We will ensure our maintenance team go to investigate the issues in the bathroom. That is a shame to hear about the parking, all spaces are clearly numbered to match the respective property so this should not happen! Hopefully we can have you back down in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by David4.7★Sep 2023
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"The accommodation was shabby."
It needs a decent clean, new garden furniture, new carpet, a lick of paint, windows that open and a TV that works.
Thank you for your comments, We only wish you contacted us during your stay as we could have rectified given the chance! The TV is working fine so we are not sure what happened there! The garden furniture has been replaced and have reported your other comments to our maintenance and housekeeping teams. -
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Graham2.2★Sep 2023
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"Lovely location, brilliant for the beach, and very nice house with comfy beds but scruffy ‘garden’ and damp patch over ceiling at back door and really annoying not to have a separate tumble dryer when it’s raining."
The washer/ dryer just warms things up a bit. Mostly very clean , nice bed linen , but noticed some dust/ cobwebs, snd grot under the shower plug. Overall a lovely stay. Have added the gripes since you have asked!
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your stay. Your comments have been passed on to the team here at John Bray Cornish Holidays to investigate. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Emma3.4★Jul 2023
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"Well positioned house close to coastal walks."
Well equipped but lacking some basic essentials ( like salt and pepper) in the kitchen. Overall a very enjoyable stay.
Thank you for taking the time to leave feedback on your stay at Lowenna manor 4, we are so glad you enjoyed the property and we do hope to welcome you back to North Cornwall again soon. As self catering accommodation, these provisions are not supplied as standard we are afraid. - John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Kate4.1★Jun 2023
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"The property needs a good deep clean."
Many surfaces were grubby and the furnishings are very tired. Also, very disappointed that there was no sun umbrella for the garden. This is essential for this type of property. On the plus side the bed was comfortable with good quality linen.
Thank you for taking the time to provide feedback from your stay. We are really sorry to hear the cleaning was not up to the standards expected; we will pass this back to the housekeeping team. We will also pass on your suggestion for an umbrella to the owner for them to consider. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by James3.4★Jun 2023
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"We enjoyed a very relaxing break at Lowenna Manor 4."
Easy access for parking, lovely walk to the beach and ferry. Really comfy and spacious accommodation. The kitchen could do with some tweaks-smoke alarm went off with every use of the toaster and only baking tray had something melted onto it making it unusable. Someone from the nextdoor rental property parked in our parking space outside the property all week so we had to use the space further away.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We will look into the kitchen issues and our apologies regarding the parking, all spaces are numbered in relation to their respective property so this should not happen! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Angela4.1★Apr 2023
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"We had a fab holiday in the house - it was perfect for our family of 5, with plenty of space and a well equipped kitchen."
A great location for Rock, with an excellent cafe across the road. However, the garden furniture was terrible and the lack of BBQ also means it’s not possible to make the most of the outdoor space during a summer holiday.
Thank you very much for your feedback on your stay at Lowenna Manor 4. We have since replaced the garden furniture. We are happy to hear you had a good holiday in North Cornwall with us and hopefully can have you back in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Kerry4.1★Jul 2022
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"We had a thoroughly enjoyable two weeks in Lowenna Manor."
It was disappointing not to have been told in advance that we didn’t have use of the shed, even though we had asked about it beforehand.
The crockery seriously needs updating, but our stay was very comfortable with a great bed, and the house was lovely and warm - a real plus in bad weather!
We would stay again.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. Your comments have been passed onto the team at John Bray Cornish Holidays and we would like to apologise about the lack of communication regarding the shed. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Mike3.8★Sep 2021
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"We had a lovely week in Lowenna 4 Rock- just a couple of very small details that ..."
We had a lovely week in Lowenna 4 Rock- just a couple of very small details that would have made it even better- the outside table and chairs had seen better days and not that comfortable- the kitchen could do with some new mugs and the garden would benefit from a washing line - all small inexpensive things would make a big difference - otherwise we would highly recommend this cottage- it’s in a brilliant position in Rock and you can easily explore the area on foot - you are near local shops- pubs and the ferry to Padstow
Thank you for taking the time to feedback on your stay. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner to review and we have since replaced the outside furniture and mugs. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Karen4.7★Sep 2021
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"We have had a brilliant holiday - fab accommodation that was well situated in Rock."
Lovely area of lawn out the front of Lowenna Manor made the perfect place for the kids to play with other children who were also on holiday. Really enjoyed our holiday!
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ali5.0★Jul 2021
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