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"House was lovely, bright, airy, well laid out."
Plenty of cutlery and crockery, towels were nice and large, only thing missing in the kitchen was a teapot.
Having the Garden was great but the dog managed to escape over the low back boundary so we had to confine her to to front garden where she soon realised she could squeeze through the gaps in the gate. Consequently she spent more time in the house than we wanted.
Overall, a lovely break, would definitely return
Sorry to hear about your dog getting out. Ours is a medium sized labradoodle who doesn’t escape. We’ll have a look at this when we’re next down. There should have been two teapots in the corner cupboard, but I’m sorry if they were missing. Glad you had a lovely break, though
Property Owner
Reviewed by Sarah4.4★Sep 2024
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"The place felt disappointing."
Thr house is in a lovely location and should have been ideal.
It says it sleeps 10 but the crockery and glassware is a mismatch that we struggled to get a set of 6 together. There was only 5 pads for the outside chairs.
The place was grubby. Unwashed crockery in the cupboards. Cobwebs. Dirty dinning room chairs. And coffee table was filthy. I also expect some basics so whole toilet rolls and hand soap.
The stairs have been chewed by a previous 4 legged guest. Which is fine but I felt should have been acknowledged before we arrived.
The gardener turned up unannounced while we were there which is ridiculous when you consider the checking in and departure times. Grass cutting should happen on handover days. We ended up shut up in the house for over an hour.
The garden is not safely enclosed especially at the back of the house.
I also don't really expect to be stripping beds when I am paying £1.6k.
Disappointed and with the response of John Bray when I raised these issues.
Thank you for your feedback. We are sorry to hear that you were not 100% satisfied. This truly came as a shock to us to read as we have had no mention of any of these issues previously. All comments have been fed back to our team to inspect and rectify. We provide the basics to start you with in regards to toilet rolls etc. but as a self-catering holiday these are ultimately down to the guests to provide. Whilst we try to keep the gardening to changeover days, sometimes this is not possible. Our in house gardener; Dom is lovely, it is a shame you didn't say hello! We do not force our guests to strip the beds but only ask if possible as this helps our cleaners out, our apologies if this came across differently. We are sorry to hear that you were disappointed with our response, we were only saying that we wish you got in touch with us sooner so we could have helped instead of the last night of your stay! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Sara2.2★Sep 2024
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"We Had a great holiday, in a very good location, plenty of good restaurants to choose from."
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Paul5.0★Aug 2024
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"Lovely stay at silverdale, the facilities of the cottage was perfect for our family and med sized dog."
Very spacious in a great location just off rock road.
Generally very clean but towel rails and skirting boards were very dusty.
Overall an excellent stay would definitely recommend this property.
Thank you for taking the time to share your feedback with us. We are extremely pleased to hear that you enjoyed your time at Silverdale, and that the property suited you and your family well. However, we are sorry to hear that you encountered some cleanliness issues during your stay. Your comments have been raised to our housekeeping team. We look forward to hopefully welcoming you back again sometime in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Susan4.7★Jun 2024
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"We had a fab holiday for my Dads 70th at Silverdale!"
It had absolutely everything you could need and having the local shop just round the corner was an extra bonus!
I would highly recommend this property!
Thanks for the feedback. Really glad you loved it. Hope you like the refurbishment, which I’ve been wanting to do since I bought the property in Dec ‘21! Fergal (owner)
Property Owner
Reviewed by Abby5.0★Mar 2024
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"A very comfortable property in a convenient location for shops / restaurants / beach."
The front garden is very secure for dogs but could perhaps do with gates to the sides of the property as the rear garden is less secure for larger, more bouncy canines.
Good facilities within the property and everything you could need in the kitchen.
Generally very clean but showers could do with a deep clean as starting to get a bit used.
Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed your stay at the property and its surroundings. Thank you for your suggestion, all feedback is shared with the owner. We are sorry to hear about the cleanliness issue regarding the showers, your comment will be raised to our housekeeping team - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Lucy4.7★Oct 2023
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"Great location, good facilities."
All we needed for a relaxing holiday. Could do with a freshen up and a wardrobe in the top bedroom with the bath en-suite.
Thank you for your comments.
We hope to welcome you back very soon
John Bray Cornish Holidays on behalf of the owners
Property Owner
Reviewed by Steve5.0★Sep 2023
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"We had a great week at this lovely property."
The kids and dogs loved the enclosed garden. The house is very spacious and in a lovely spot just off rock road. Lots of nice walks close by and great beaches too. Would definitely recommend this property.
Will be returning.
Thank you for taking the time to provide such great feedback; we are pleased you enjoyed your stay and would love to welcome you back to Cornwall in the very near future.
Property Owner
Reviewed by Lisa5.0★Aug 2023
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"3 generations met for a birthday celebration, having happy memories of holidays in Rock over 50+ years."
We chose Silverdale for its location, capacity and layout, and were not disappointed. The facilities of the cottage are perfect for a large family group, including a small dog, and were presented in a clean and tidy state. Convenient access to the Nursery Stores and Fish and Chip shop were a bonus.
Thank you for your kind comments, we are so pleased you enjoyed your birthday celebrations in Silverdale. We hope to welcome you back very soon.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Martin5.0★Jun 2023
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"We were very impressed with Silverdale, spacious, clean and very comfortable and in a perfect location - we had a fabulous holiday with 3 generations of family and a dog."
Would highly recommend it as a base to explore this lovely part of Cornwall.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Silverdale and had the perfect base to explore the local area from! We would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Janice5.0★May 2023
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"Had a lovely stay, the weather was very kind to us."
The house is very spacious and was very clean. The beds and sofas are all comfortable and good quality as were the bed linen and towels. Garden is great for the dogs as it is very safe. Great walk for dog end of the lane.
Couple of things to note, if it is windy there is a knocking noise in the upstairs bedrooms, we had to relocate downstairs. The far end bedroom downstairs smells of damp, wasn’t too bad after I opened the window for a while. There was no hairdryer which I would have expected for the price we paid. You sent the Wi-Fi password code but not which network, managed to find the Wi-Fi box and figure it out. There are no instructions on how to use TV, or any appliances. These were small niggels and didn’t spoil the holiday.
Thank you for providing us with your feedback following your stay at Silverdale, it is great to hear that you enjoyed your stay. We have asked the maintenance team to have a look at the knocking noise in the upstairs bedroom, we would have been more than happy to have looked at this while you stayed. In regard to the smell of damp this has also been raised with the maintenance and housekeeping team to ensure it is not an issue again. I will ask the owner relations team to follow up the issue with the network name and have this added to the arrival email. We do hope to welcome you back in the future. - John Bray Cornish Holiday's on behalf of the owner.
Property Owner
Reviewed by Elaine4.4★Nov 2022
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"We had to clean the kitchen area and hover the bedrooms on arrival."
The oven was in a poor state
But overall the property and the area was ideal for a great family holiday
Thank you for taking your time to provide us with your feedback following your stay at Silverdale. I am really sorry for the issues you had with the cleaning upon your arrival. Had you made us aware of the issues we could have rectified these issues immediately. I have passed your feedback onto our housekeeping team, they will ensure this is followed up to avoid it happening again. It is good to hear you enjoyed your stay despite these issues. We hope to welcome you back in the future – John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Martin4.1★Aug 2022
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