White Horses

25 Customer Reviews

• "We have stayed at White Horses several times now and always enjoy the position and the privacy afforded when there."

  Only the Signal Post lies beyond it, so if nobody is in residence at that property, there is no foot or vehicular traffic at all past White Horses. If you have good weather you can sit out front in the morning, and in the little courtyard at the side in the afternoon. So it's very nice. A point of confusion might lie with a bin in the communal bin enclosure that is marked clearly for 'White Horses', but is actually locked. We did report this two years ago and someone said they'd deal with it, but it is still there and in the same condition. You can use the other bins, but it may fox someone new to the property. Not wishing to sound too negative - just suggestions really - but the mop head drops off at the merest hint of having to do some work, and so does the head of the loo brush in the downstairs washroom. Some new shelves have been fitted in the shower room upstairs, and that is good, but it would be just a touch more convenient if consideration was given to adding some more near the washbasin too. A corner shelf unit (suitable for a shower) would definitely help those using the shower, especially if they are getting on a bit and struggle to bend down for the soap and shampoo whilst in there. The shower is a bit of a strange setup in that it uses the movable 'wand' style head as the main shower head, whereas they tend to be a supplementary addition to a main head. I have not seen that setup before. However, it does the job just fine I suppose. it is just unusual. Controlling the temperature at various power levels is a little more tricky however. A millimetre or two either way takes you very quickly between the 'Arctic' and the 'Napalm' settings... The biggest negative with the shower though - especially for those of us who are now (unwillingly) of larger proportions - is the shower door. I'm sure there will have been a three-leaf sliding shower door available somewhere, when it was fitted (although that might even now be a special order) but it would have been a better option to create a larger opening. I could have done without it, because every day of use just reminded me that I need to get some weight off. So if you're a bit on the large side, just bear in mind that you may need to squeeze yourself through the gap! Finally, the TV would benefit by being fitted on a swinging arm, rather than flat against the wall where it is. It isn't in the best place to be viewed from everywhere in the room. If not that, then fixed diagonally across the corner of the room might give everyone a better view. Most of those are relatively minor issues, but we think the property might benefit if they were implemented. That all sounds terribly negative, I suppose, but it's a lovely little property really, with a large parking bay just metres away and that, on its own, in Port Isaac anyway, is a HUGE plus! Also, there are four Swarco electric vehicle chargers just a 100 metres away on the car park. If you're an early riser like me, and can plug the car in somewhere between midnight and 09.00hrs the following morning, there are no car parking charges to pay. Bonus points for that too! John

  Thank you John for taking the time to feedback on your stay. We're so glad that you enjoyed your stay and appreciate all of the suggestions you have mentioned. The owners have access to all feedback so this is very helpful for them. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by John4.4★May 2024

• "Lovely house."

  Slightly tatty compared to when we stayed in 2015 though. It feels like a bit more maintenance could be done. Wobbly door handles upstairs, fittings missing from bathroom walls and washing the outside of the windows once in a while wouldn't go a miss!! Also there were lots of cobwebs, and some crumbs and mess in some kitchen cupboards. Didn't take away from a lovely week in our favourite place though.

  Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay at the property but are sorry to hear that you experienced some cleanliness and maintenance issues, your comments will be raised to our housekeeping and maintenance teams. We hope to welcome you back again in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Nick3.8★Oct 2023

• "We had a great week at White Horses."

  Port Isaac is an archetypal Cornish fishing harbour, has great pubs, magnificent coastline to explore. It is a warm, clean house. Everything worked fine. Took a bit of fiddling to get the Wi-Fi on but after that it was seamless. A previous visitor left good instructions for the hob. It's our second visit at a John Bray property, both were spotless with more than enough towels and a few much appreciated treats. We will return.

  Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed your stay at the property and its surroundings. We look forward to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Marcus4.7★Sep 2023

• "The pros: fantastic location, easy parking (a rarity in Port Isaac), lovely bedroom, two loos!"

  Small house but perfectly formed. The cons: no lid on the bin in the kitchen, no non-slip mat or soap dish in the shower, too many cobwebs and spiders in the Juliet balcony. However, we must like this place as it is our third visit!

  We are pleased you enjoyed White Horses (yet again!) especially the location and parking. We will share the other issues with the owner so these can be rectified. We do hope you choose to book again as we would love to welcome you back in the near future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Horace3.1★Sep 2023

• "We love the location & comfort of the property, (the shower in particular is really great)!"

  The dishwasher may need looking at as it did not always clean the dishes. We very much appreciated & enjoyed the cream tea hamper.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Sarah5.0★Aug 2023

• "We have stayed in White Horses since it has been built."

  There has been a couple of owners during this time. We love the location and the property itself but this year it was awful. To start with on the first day the shower tray overflowed into the bathroom which I had noted someone else had complained about before. There were cobwebs under the side tables on the stairs. The small bedroon window area was flaky paint where a job had not been finished. When we were out I decided to buy some mugs from the charity shop because the ones at the property were chipped. The plates need replacing as scratched and look unclean. In general most things need replacing and the carpets cleaning as they have been around too long. We still enjoyed our holiday though and would love to return .

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Keith2.5★Jul 2023

• "Lovely property to stay for a week in."

  A Bathroom cabinet added to the upstairs toilet would be appreciated. And possibly access to the bins? No key could be found in the property. Otherwise a fabulous stay in Port Issac. P.S Thanks for the Cream Tea welcome pack it was lovely. A Great start to the holiday.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Ian5.0★Jun 2023

• "We know Port Issac well, and have stayed in this cottage before, great location, lovely cottage a few minor tweaks and it could be perfect."

  When we arrived there was as a maintenance issue (which the cleaners had already reported). However I still had to spend over 2 hours on the phone trying to sort as the local office ignored it. I eventually spoke to someone on the out of hours number who came around within 30 mins. The patio was completely over grown and unusable, a rat was seen one evening too! Gardener arrived a few hours before we left, so this has now been addressed - I note from previous reviews this has been an ongoing issue. The shower does not drain, which means you can’t use it on full power and need to keep stopping the water before the tray floods on to the floor. The local office are useless, do not answer the phone or respond to messages, sadly I will not book through John Bray again.

  Thank you for taking the time to provide feedback. We are sorry for the issues you have raised and we do take these very seriously. A member of our customer relations team has been trying to call you to discuss your experience. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Hellen3.4★Jun 2023

• "The shower doesn’t drain fast enough, fills up very quickly."

  There is no space to put toiletries in the shower room, or towels. Considering it’s a four person cottage.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by John3.1★Jun 2023

• "Widows outside dirty and covered with cobwebs ."

  Curtains in bedroom to lightweight sun light very bright from sunrise on ward. Yard area overgrown bushes. Hot water very hot and would scold if not careful

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Roger2.8★May 2023

• "Really lovely accommodation, our only negative comment was having to clean bird mess off the patio window, which wasn’t fresh and had obviously been there a while."

  Otherwise the internal cleanliness was excellent. We would definitely return.

  We are really pleased to hear you had such a lovely time at the property and would like to return. We are sorry about the bird mess but hope this did not unduly inconvenience your stay. John Bray on behalf of the owner. Property Owner

  Reviewed by Gareth4.7★May 2023

• "The wifi seems to have changed so that the password provided is not the right one."

  The network is vodafone and password under the hub next to the TV - which we found eventually. Also not clear what to do with the rubbish - the bin for White Horses in the collection point didn't want to open. Otherwise very comfortable stay.

  Thank you for taking the time to provide feedback; we're glad you had a comfortable stay. We're sorry for any confusion with the WiFi code and will arrange for this to be corrected as well as fixing the bin. We do thank you for highlighting these issues; it is through feedback such as this that we can improve the stay for future guests. Property Owner

  Reviewed by Melanie4.1★Apr 2023

• "We are almost never negative about our stays anywhere and have been coming to Port Isaac for many years."

  We have also stayed at this property before and have always found it comfortable and pleasant. But this time there were minor niggles, and it wouldn't be fair not to mention them. We arrived a little early and the last surviving member (in terms of employment I understand) of the wonderful local John Bray's team was finishing some maintenance task upstairs. Kath noticed a dearth of wine glasses in the cupboard (no comment on who noticed...) and the gentleman very promptly returned with a new set, which was very kind of him. We missed the Welcome Pack that has always greeted us before. Perhaps someone had just forgotten to place it. The main heating control has been changed and is much simpler to use than the previous one. But there is no instruction in the property to tell guests how to use it. Fortunately, the maintenance gentleman had yet to leave and showed us how to do it before he left - again very kind. It probably doesn't matter, and I certainly didn't touch it, but the wi-fii 'booster' box in the bedroom seems to be indicating - by the colour of its light - that it has yet to be 'paired' with the main box in the lounge. It also took me two days to realise that the bin allocated to White Horses had NOT actually been rivetted shut due to some change of procedure, but was actually locked. I eventually realised that it had a cabinet lock on it, presumably to prevent unauthorised access. These panel locks are fairly standard on coaches, buses and electricity cabinets, and I doubt that neighbouring bins use anything different, so I cannot imagine this system preventing access to a guest from a neighbouring property. Once I realised this was the case, I tracked down the unnoticed key hanging by the front door and knew its function. It would have been a bit quicker if some information was available in the introduction document to the property that pointed a guest towards the key and its purpose. It didn't change things though, because the lock was seized solid, possibly with rust. I was devoid of any of my tools that might have allowed me to apply more force to turn it, so I never got it open. On the other hand I might have broken it, so it was perhaps a blessing that I didn't come as 'tooled-up' as in previous years. I did report the lock problem directly to the Port Isaac office and it was noted down, but the issue was never attended to whilst we were there and I had to use another (unnamed) bin for our general rubbish. I hope it didn't belong to another property and someone had just forgotten to put the name of their property on it. I always felt vaguely guilty every time I visited and continued to use it. The Covid panic caused widespread collateral damage that was unexpected. Too much government-enforced inactive time locked in our houses (cells?), and rather too much beer for many of us too, saw some of us gain unwanted weight. I regret now finding myself in that category and found the shower access (always narrow anyway) has become something of a challenge to negotiate. I doubt if very large people will comfortably get through the narrow gap left by this particular type of shower door. I've fitted shower doors and think there must be a better choice of door somewhere that will afford easier access to this shower - just a suggestion. While I'm on that subject, I've also fitted showers too. The wand-type shower head in use works perfectly well - I fitted something similar in my shower - but mine is meant as a supplementary 'mobile' shower. It acts in addition to the fixed overhead main rainfall shower. I'm sure something like that should really have been fitted here. These wands are usually there as an addition to the main shower head, and to assist with access to one's nooks and crannies... gain, just a thought. Sorry to sound critical. We had a good stay and only left a day early because of the weather. But some things could perhaps be improved a little, we think. Our apologies. John & Kath

  Thank you for taking the time to share your feedback with us. We are very happy that you enjoyed your stay once more and thank you for your suggestions on how to improve the property, all feedback is shared with the owner. We are sorry to hear that you experienced some maintenance issues during your stay, your comments will be raised to our maintenance team. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by John3.8★Mar 2023

• "White Horses is very convenient for us but it does need some maintenance: The broken tap in the shower room was fixed during our stay."

  Thankyou. The fan in the shower room is still not working. The door handle of the 2nd bedroom is hanging off. The light bulb in the main bedroom is very dim. Only one electrical socket to left of the cooker is working. The markings on the front of the cooker are illegible making it a guessing game when using the oven/grill. The underside of the porch over the front door is dirty. Sadly my husband suffered an allergic reaction to something in the house which didn’t happen when we stayed last year. ? The disinfectant that the cleaners sprayed on the sofas and cushions.

  Thank you for taking the time to leave your feedback for White Horses. I have passed all your maintenance issues onto the maintenance team to follow up and fix these. I have also passed passed on the housekeeping team, this will be investigated by them. We hope to invite you back to North Cornwall again soon. John Bray on behalf of the owners. Property Owner

  Reviewed by Amanda2.8★Dec 2022

• "A lovely holiday home."

  We enjoyed our holiday. White Horses has a lot to offer including the views, enclosed garden (good for dogs) and lots of home comforts. The bedding/towels were excellent. The only areas for improvement are (1) needs a lot more hanging hocks for coats & towels (the upstairs bathroom is particularly lacking) (2)some of the mugs are looking a bit battered (3) - already reported to the agents - upstairs bathroom fan not working, one plug socket near toaster/kettle not working, shower poor drainage/floods (4) as many previous tenants have commented - cooker knobs very hard to use as directions worn out.

  Thank you for your feedback, we are delighted you enjoyed your stay, I have reported the issues you have raised to our team at John Bray. We look forward to welcoming you back in the future. John Bray Cornish Holidays on behalf of the owners. Property Owner

  Reviewed by Amanda4.4★Oct 2022

• "Absolutely lovely little house in such a fantastic location!"

  Would definitely stay there again. Only had a couple of niggles: 1) The markings have warn off the cooker so it’s a game of chance trying to work out what the settings are. 2) The lack of toilet roll holders and a lack of a shelf in the bathroom to put our toiletries on. As I said these are just minor inconveniences and didn’t spoil our stay in this wonderful property.

  Thank you for your feedback on your stay at White Horses. We take all suggestions and feedback seriously and will be sure to look into the two issues you have reported right away. We hope they did not detract from your stay and we hope we can welcome you back in the future! Property Owner

  Reviewed by Karen4.7★Aug 2022

• "The house was lovely and comfortable and well positioned."

  The website would not accept payment. We telephoned and we’re helped to pay by a very patient assistant. We would use john Bray again . Port Issac and port Gaverne, places we have been visiting for 30 years, were most disappointing. They were deserted, both pubs were closed and there was nowhere to eat out. The fish mongers was closed and the village completely deserted!! Thank god for the coop store!! We have visited many time in January but will not do so again after this experience.

  Thank you for taking the time to feedback on your stay and that you found White Horses to be comfortable and well positioned. We're very sorry that you experienced difficulties in paying but are pleased you had assistance in this matter and hopefully going forward the process will not cause any further problems. We are sorry to hear there was a lack of places open in January this was probably due to staffing issues due to Covid. We hope to be able to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Margaret5.0★Jan 2022

• "Bijou but very pleasant accommodation, beautifully situated - easy walk to both Ports Isaac and Gaverne."

  Onsite parking, as always, a godsend. Had everything we needed for a lovely holiday, and views over the bay were gorgeous. Couple of suggestions, if we may. The remote for the BT box wasn't working (we'd brought our own Roku stick, so it wasn't an issue for us, but might be for others). And might it be possible to fashion some sort of lock for the bin? We only had one small waste bag to put out at the end of the stay, as we recycled everything, but another property had used the White Horses bin for their own rubbish and it was rammed full. Finally, a storage bin or shelf in the bathrooms would be a big help. Other than these minor points, we would definitely go again and have no hesitation in recommending White Horses and John Bray. Thanks!

  Thank you so much for your kind words. It's great to hear that you had such a lovely time at White Horses. All feedback and suggestions are gratefully received so thank you for taking the time to let us know. We will look into a lock for the bins as I can understand how frustrating this must be. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Paul3.8★Oct 2021

• "The cottage was beautifully clean and the welcome bag was a lovely touch."

  The only comment I’d make is that it would be nice to either have a shelf or cupboard in the shower room as there’s no where to put your toiletries,otherwise I’d say a lovely stay.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay at White Horses and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Annabel4.1★Sep 2021

• "Various broken fixtures Dust and fluff around Curtains in bedroom too light Shower drain blocked Bit run down"

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. Your comments have been passed on to the team at John Bray Cornish Holidays. We hope to welcome you back toNnorth Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Marina2.8★Sep 2021

• "The bushes in the garden need to be cut back."

  When sitting in the garden they take up at least 6 foot of space and restrict seating. In addition the bees and wasps around the Bush make enjoying the sun unpleasant. Also the dvd player didn't work and the remote for the BT box was faulty.

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. Your comments have been passed on to the team at John Bray Cornish Holidays. We hope to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Philip5.0★Aug 2021

• "The holiday rental was in a perfect position and was comfortable for the stay."

  It was not the cleanest when we arrived and so the first thing I did was to clean with the products that I had brought with me. I also believe that having cleaned the house the day that we left it was certainly cleaner than when we arrived. However the facilities that it provided inside the property were good and the kitchen was equipped with everything that we needed. I am looking forward to returning to this property.

  Reviewed by Beverley3.4★Jul 2021

• "Thanks for another wonderful week in our favourite place."

  We cannot thank you enough for the proactive approach you took to our stay to ensure we had a wonderful stay. Thank you for this and I think we found a new favourite house. There is a reason why we stay with you every year. Thanks for what you do!

  Mrs. Catherine MulhollandApr 2019

• "Thank you for a wonderful holiday, White Horses was the most perfect place to stay - wonderful position very comfortable more than enough room for the 4 of us that stayed there."

  Port Isaac is such an idyllic place to stay, we found people so warm and friendly with great places to eat - I think we tried most of them but the one we fell in love with was the school restaurant The food was excellent, the staff looked after us and treated us to Cornish hospitality. Please do not change anything - waiting in anticipation for November so we can book for next year, our countdown begins thank you all so much.

  Mr. C ByfordMay 2018

• "I am sure there is nothing we found in Port Isaac itself that you do not already know about."

  However, we really must sing the praises of the Cream Teas available in the Terrace Tearooms in Tintagel Terrace. The proprietors, Bev and Steve, have got so much right from a really hospitable welcome and wonderfully dry sense of humour to the thoughtful way real leaf Tregothnan tea is served and the outstanding quality of the scones themselves. Our other local discovery of note is the Fishernans Friends concert on the Platt. We did not know about these last year and are so glad we managed to catch the last one of the season on the evening we arrived. Truly wonderful entertainment in exactly the correct context. For your visitors travelling further afield, we would particularly recommend both The Shed and Mad Hatters in Wadebridge for coffee, lunch and afternoon teas and also the Harbour Cafe in Boscastle, for more or less the same.

  Mr. Warwick CrossOct 2017

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