Caelum

20 Customer Reviews

• "We were extremely disappointed when we arrived at the property, it was filthy."

  There were old cobwebs all around the doorframe and key safe, upon entering the property we were greeted with a musty smell and we were disgusted to find trodden in crisps still in the carpet of the twin bedroom, dust in the kitchen and chewing gum stuck on the bunk beds. After spending an hour cleaning it, we were able to unpack and settle in. This is when we discovered the broken shower. The property is advertised as having a shower over the bath, however this is a shower head attached to the tap, with a broken holder. You are not able to stand to take a shower or use it due to it being broken. The property is in some dire neeed of modernization and general upkeep. The kitchen does however have a good stock of equipment and the washing machine is very handy. After reporting these issues to Sykes, I was called by an agent who offered to send a cleaner which would have been useless as I had already cleaned up the mess. I was also asked if I would have been happy for the shower to be fixed to which we agreed, however this did not materialize due to waiting for a part. This problem could have easily been fixed by a trip to Screwfix!! The location of this property is it's saving grace. It is a short walk down into Port Isaac and is a good base for exploring the surrounding area.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. We have been investigating the cleanliness issue within our team. Sadly the part we ordered for the shower head did not arrive in time and again we apologise for this. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Sarah1.9★Jul 2024

• "Lovely bungalow."

  Everything we needed to make our holiday comfortable was there.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by William5.0★Jul 2024

• "Nice big property with amenities."

  Everything we needed, including lovely linen and towels. I was very glad to see these are now provided. Good location and nice to have a garden. Parking difficult on driveway due to raised kerb and driveway ledge - when we tried to park on this to keep the cul-de-sac clear, the car grounded on the driveway and so had to park on the road. Neighbours were very understanding and accepting thankfully. There is confusion with regard to information for this property - Sykes Cottages give different details to the John Bray holiday let company, who also appear to look after the property e.g. whether there is linen/ towels available and the time of departure on the final day i.e. Sykes state 9.30am and information in the Cottage from Bray states 9.00am. Information needs to be made consistent to avoid worry and confusion; I was worried the time prior to our holiday and journey down as to whether we would arrive and there would be no linen provided due to the confused information. We would also comment that we had felt the Sykes 9.30 departure was early and so even more suprised to see the Bray information stating a 9.00am departure. This is a very early departure for the final day; we rent holiday accommodation frequently and the departure time is usually a far more reasonable 10.00am. The information states this is to meet Covid regulations, but we do feel this is no longer a valid reasoning. Pre-covid procedures for cleaning should have been at a standard where a 10.00 am departure and 4.00pm arrival is adequate time for property preparation.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We are unsure where you have seen the 9am check out as it has been 9.30 for some time now! We will try and pinpoint to remove. It also states this on the website and your information emails. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Amanda3.4★Jun 2024

• "Great little bungalow and ideal for dog lovers who want a no frills, comfortable, bright, spacious property that won’t break the bank."

  Had most things we needed. We loved the homely feel however, in need of a little TLC I.e floors, porch & bedroom fittings need a deep clean & some possible ‘up cycling’ / freshening up. More specifically the shower is tap fitted not for anyone with balance difficulties and parts of the fridge froze our food. The garden is easy accessible and we very much enjoyed our stay. On a lovely estate & more importantly, the doorstep of great amenities and the idyllic Port Isaac.

  Thank you for taking the time to share your feedback with us. We are very happy that you enjoyed your stay at Caelum, and that the property suited you well. However, we are sorry to hear that you encountered some cleanliness and maintenance issues during your time at the property. Your comments will be raised to our housekeeping and maintenance teams. We hope to welcome you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Laura3.4★Jun 2024

• "Really enjoyed our stay and the cottage was very good."

  It would be even better if there had been a dish washer! John Bray should declare that they are actually Sykes!!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. All feedback and suggestions can be viewed by the owner. So Sykes Cottages are our parent company but we are very much still John Brays with the local team who are happy to help! - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David4.7★May 2024

• "Wonderful stay, thank you!"

  Beautiful comfortable and spacious bungalow. Only thing missing was a cafetière for cofffe!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Ruth5.0★May 2024

• "A pleasant, spacious, quiet and comfortable bungalow with a good bed - but there are a few things that let it down: - The lack of a "proper" shower (because of the bathroom layout and window) - this could easily be overcome with a hinged glass screen over part of the window (and additional tiling, of course) - The entrance is dark at night time and it's not easy to read the code on the keypress - fit a PIR-controlled outside light - The garden is definitely not dog-secure - fence the small stepped section of the boundary - The spotlights in the lounge are dazzling when sat on the furniture."

  We overcame this by pointing the lights at the ceiling but it would be preferable to fit lighting that is more appropriate. - The entrance area smells damp and has wood lice - The house was too hot when we arrived and took a long time to cool once the storage heaters were switched off - these are less than ideal in a holiday let because of the long delay between wanting more/less heat and the response. - The bedroom curtains do not, adequately, block the light so the room becomes very bright as soon as the sun rises - a blackout blind would be a simple and low-cost solution. - There are stains on the bottom of the fridge and on two rugs, also a very small damaged area on the front of a cushion in the lounge ... but these were not noted anywhere. It would be useful to have an inventory of known snags such as these.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays and the owner has access to them on their side. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David4.7★Apr 2024

• "We found Caelum to be in an ideal spot for visiting Port Isaac - only a 10 minute walk into the village down a steep hill."

  We had a wonderful week there and found the bungalow to be clean, warm and spacious and there was always plenty of hot water. We would certainly recommend the property. Perhaps the bathroom could be updated at some time to provide a "b" shaped bath with screen for a shower.

  SueApr 2024

• "We had a wonderful stay at Caelum."

  The bungalow was spacious, clean and comfortable. It was well maintained and looked to have been recently redecorated. The location is perfect as it's in a quiet cul de sac but only a short walk to the village centre with its harbour, shops, cafes and restaurants and of course all the locations from Doc Martin! Port Gaverne is also in walking distance and it's just a short drive to Tintagel, Padstow, Rock and many other places. There is a well stocked co-op just round the corner and we found the kitchen well equipped with many pots and pans and utensils so we could easily self-cater. We really enjoyed the garden complete with picnic bench and sea views, perfect for my morning coffee! The Wifi was excellent, useful as phone signal is sketchy in Cornwall, and with 3 TVs in the property we were able to enjoy streaming a movie or 2 in the evening. We would certainly revisit and would recommend this property to others.

  Thank you so much for taking the time to leave feedback on your recent stay at Caelum. We are so glad you enjoyed your and look forward to welcoming you back in the future. John Brays Cornish Holidays on behalf of the owners. Property Owner

  Reviewed by Jane5.0★Mar 2024

• "Lovely Bungalow."

  Nice & Clean & Spacious. In easy reach of Port lssac by walking.

  Thank you for taking the time to share your feedback with us. We are so pleased to hear that you found Caelum comfortable and enjoyed all that the property has to offer, and its surroundings. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Norah4.7★Mar 2024

• "Considering we only booked this bungalow a week before our arrival, everything was spotless."

  The cream carpet in the lounge was thick and comfortable underfoot and very clean as were all the carpets throughout. The beds are very comfortable. We did take our own linen.It was nice to have a king size bed, as many holiday let's only have doubles! The kitchen has everything you need and it was nice to have a decent size TV, though Port Isaac isn't brilliant for receiving many channels and no mobile reception, which wasn't an issue for us. The internet pass word in the welcome pack doesn't work but when we called into John Bray, just down the road, they gave us a password that worked. Thank you for allowing us to stay in your lovely bungalow. It is our second time and we will be back.

  Thankyou so much for taking the time to feedback on your stay and for your kind words! We are so glad to hear that you had such a lovely stay at Caelum, We have since amended the WIFI password in the welcome folder for future reference so thankyou for bringing that to our attention. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Kathy5.0★Feb 2024

• "We stayed here 7 years ago when it had been maintained to a far higher standard and were disappointed the property now needs updating."

  It requires a good deep clean inside and general maintainence outside and some TLC.

  Thank you for leaving your feedback following your stay at Caleum. The property has recently had its annual deep clean, we are working with the owners to ensure the property is maintained to a high standard for the season ahead. It would be great to welcome you back to Caleum so you can experience the improvements for yourself - John Bray Cornish Holiday's on behalf of the owners. Property Owner

  Reviewed by Maureen1.9★Sep 2023

• "Still can’t believe they have not fitted a shower curtain as it’s impossible to use hand shower without making a mess."

  Also elderly people may find it difficult to get out of bath ( no hand rails) Also outside paved areas full of moss from roof and an outside light at the front would be useful. After saying all that we thoroughly enjoyed our stay and found the place very comfortable and roomy.

  It was great to welcome you back to Caelum, we are glad to hear you had a comfortable stay. Your comments have been fed back to the owner so they can review the issue you raised with the shower curtain and paved outside area. We hope to see you back at Caelum again soon! - John Bray Cornish Holiday's on behalf of the owners. Property Owner

  Reviewed by Robert4.4★Sep 2023

• "Some doors single toilet are difficult to open."

  Main entrance very old and needs updating . Door etc. Moss on roof causing water to over flow when heavy rain. Property needs updating in general . Aside that spacious comfortable and good location

  Thank you for taking your time to leave your comments following your stay at Caelum. I am sorry to hear you had some difficulty with the doors had this been raised at the time our maintenance team could have attended straight away, we will ensure these are looked at now we are aware. We are working with the owners to ensure the property is maintained to a high standard so we will raise your comments about the main entrance for them to review. We have had the moss cleared from the gutters so there should be no overflow when it rains thank you again for brining this to our attention. It is great to hear you enjoyed the location and found the property comfortable. - John Bray Cornish Holiday's on behalf of the owners. Property Owner

  Reviewed by Wayne3.4★Aug 2023

• "Lovely and clean and very spacious and everything you need in the property"

  Many thanks for your kind comments. We are glad you had a lovely stay. We look forward to inviting you back soon. John Bray on behalf of the owner. Property Owner

  Reviewed by Alison5.0★Sep 2022

• "Lovely property thank you very much!"

  My only issue was no shower curtain for the over the bath shower which made it difficult to shower without getting water on the floor.

  Thank you for taking the time to feedback on your stay at Caelum. We have passed your comments onto our maintenance team about the shower curtain. We hope to welcome you back to north Cornwall in the future. Property Owner

  Reviewed by Karen5.0★Jul 2022

• "We had a great holiday in your bungalow, it was nice and clean and central to all locations, would recommend to others and the only thing that would be a big positive is a proper shower."

  that would be a big plus to the property.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We are afraid that the bath and the surrounding walls are not designed to double as a shower, meaning this is something that cannot be added to the property. However, we are so happy you had a lovely time and look forward to hopefully welcoming you back in the future. - John Bray Cornish Holidays. Property Owner

  Reviewed by Richard3.4★Jun 2022

• "The cottage was lovely, clean and feeling like home."

  Very close to Port Isaac beach and amazing views. The only inconvenience was that it doesn’t provide towels and bedding and having a small car, these things took a big room. Otherwise, everything was great. The listing wasn’t very clear, it needs more photos. I couldn’t access the pictures from my phone, but luckily we didn’t have any bad surprises. When we got in we had a “ wow” moment.

  Reviewed by Simona4.1★May 2022

• "Lovely property have stayed there before never disappointed."

  Hope to go back again soon.

  We are happy to hear that you enjoyed the property once again. We hope to welcome you back again in the future! Property Owner

  Reviewed by Reginald4.4★Apr 2022

• "Very functional bungalow in an area of Port Isaac that is very accessible, helped by the driveway which provides easy parking."

  The property felt extremely clean on our arrival and the lovely welcome pack was a wonderful added extra and one we enjoyed eating the contents of very much. Although the property doesn't have a stand up shower the shower over the bath was more than adequate, great pressure and always lovely warm water even after multiple back to back uses, My recommendations for improvement would be a tumble dryer/heated airer to be at the property to ensure wet clothes/towels can be dried easily. I would definitely book this property again!

  Thank you so much for your feedback and suggestions. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Emily3.8★Aug 2021

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