Poplar Cottage

24 Customer Reviews

• "The property was very comfortable and beautifully furnished with everything we ..."

  The property was very comfortable and beautifully furnished with everything we needed A very enjoyable holiday in Port Isaac

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Alex5.0★Aug 2024

• "We thoroughly enjoyed our stay at Poplar Cottage, Port Isaac is a wonderful little village and the cottage is well situated."

  Port Isaac is full of fabulous places to eat, and each one we ate at we found the food to be superb and the staff so friendly and helpful. Although for the most the cottage was clean there were a number of cobwebs and the main bathroom tiles around the bath were badly marked and would benefit from a good scrub. The salt mill was broken, the blind in the top bedroom had a broken chain, the blind in the middle bedroom needs attention, and the garden really needs some major attention. There was also no potato masher in the kitchen. The above is for your information so action can be taken to rectify the points highlighted. None of the above impacted our stay and we would highly recommend Poplar Cottage and Port Isaac. The parking space for the cottage was a bonus too. Port Isaac isn’t for the faint hearted as the village is at the bottom of a very steep hill, so lots of walking, steep hill climbing and steps were involved in our weeks stay. All very worth it though.

  Thank you very much for your feedback. We are so pleased that you enjoyed your stay at Poplar Cottage. We have noted the items for attention and will look into addressing them - John Bray Cornish Holidays on behalf of the Owner Property Owner

  Reviewed by Tracy4.1★Apr 2024

• "Poplar cottage is a very comfortable cottage and well equipped which suits the needs of our family."

  We had a lovely Easter holiday in Port Isaac despite the weather! Thank you

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Juliet3.8★Mar 2024

• "Cottage was perfect in everyway, it was clean & tidy with fresh linen & towels supplied."

  Kitchen had everything that we needed. Back garden was great for our little westie to enjoy sniffing his way around every inch of the grass! 3 little issues occurred during our stay & where fixed within 2 hours of being highlighted, great service from the maintenance team! We would certainly stay here again

  Thank you for taking the time to share your feedback with us. We are so pleased that you were happy with our services and enjoyed the property and all it has to offer. We look forward to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Rob5.0★Dec 2023

• "We had a lovely stay in this lovely cottage"

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Karen5.0★Sep 2023

• "Hi there We were very comfortable and enjoyed our stay in your Sykes cottage."

  The location is great and once we found the parking spot, that was lovely to have. My only criticism would be that no shampoo or body wash/soap was provided. This is such a small thing and really makes a difference for guests. We were there for 2 nights and had to go out and buy all that for the two nights...a shame. I have rented and been an owner who rents out my place, and it really is the small things that can make such a big difference in terms of impression. And when something like this isn't there, it just takes the whole experience down a notch. And the converse is true... a small unexpected thing provided - like milk in the fridge in a place I rented in Inverness (or a small basket of tea, coffee bags, sugars etc) - can really take it up a notch. These things generally cost so little and the pay off is definitely worth it. Thanks Janine

  Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at Poplar Cottage. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Janine4.4★May 2023

• "I was anxious reading the recent reviews before my stay as was for a special occasion."

  The place was lovely and we had a fantastic time. The mugs no longer have chips in. The sofa does have a small tear by the zip, the sofa is soft but is not broken as previously mentioned. On the last day it rained heavily, there was a leak from the kitchen roof above the cooker where the beam is. There is slight cracked paint where the leak was so may not be a new issue. The house name on the parking sign could be made white or brighter writing so it is easier to spot from the road. We parked up and walked to see where the parking was beforehand

  Thank you for your comments on Poplar Cottage. We will look into the couple of items that you have raised. John Bray Cornish Holidays Property Owner

  Reviewed by Rachel3.4★Sep 2022

• "Nice cottage, full of character and a short stroll to the harbour, but unfortunately let down by the lounge/dining room."

  Whilst the bedrooms and bathroom are clean and well presented, the lounge is very tired. The chairs are stained and worn, and the settee has a broken zip and the springs have sagged making it very uncomfortable. The carpet is stained and the room has a stale smell. The dining room chairs are similarly worn, as is all the garden furniture. The photograph in the advertisement is clearly an old one, showing new furniture in and outside, so is misleading (as is the statement that there is a sea view). It also felt that the cottage wasn't equipped for, what could be, five guests, with minimal cutlery, a few small glasses but no medium sized and only one pint sized, together with just one black bin liner. On a positive note, the welcome pack was a nice gesture, and it is a bonus to have an allocated parking space in Port Isaac, although it should be emphasised more that the path down to the cottage from the parking space is very steep, which makes transporting luggage difficult. We have used Sykes Holiday Cottages many times and have never written a negative review before. This just didn't feel up to the usual standard, which is a shame because it's a lovely little cottage, just lacking in some TLC.

  Thank you for your feedback following your stay at Poplar Cottage, we are glad to hear you enjoyed the property and location. We will ensure your feedback is passed onto the owner of the property for them to view the issues you have raised. We hope you enjoyed your time in North Cornwall we hope to welcome you back soon. Property Owner

  Reviewed by Simon2.2★Sep 2022

• "Just re-booked fantastic place"

  Thank you for your feedback. Its great to hear that you had a fantastic time at Poplar Cottage We look forward to seeing you next time. - John Bray Cornish Holidays on behalf of the owners Property Owner

  Reviewed by Anthony5.0★Aug 2022

• "This is a gorgeous cottage."

  Perfect position and a lovely size for us so we would like to return. The out door space was great. The shabby chic look is more shabby than anything else in the lounge and dining room. In places a bit grubby looking. Sofa springs have gone and from on line reviews not a new issue. The bedrooms and bathrooms are lovely and kitchen has everything you need. Bring bin bags for kitchen as not provided.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We will discuss the sofa with the owner. We are glad that you still managed to enjoy your visit despite this and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Philippa3.8★Jul 2022

• "Wow-what a gem in the heart of Port Issac."

  The property was decorated to a high standard and had everything we needed. Can’t imagine many cottages in Port Issac have an enclosed garden and parking space! Just fabulous and only 40 seconds to the harbour and The Golden Lion!! Would highly recommend.

  Thank you so much for your feedback, it is fantastic to hear how much you enjoyed your stay at Poplar Cottage and could make the most of Port Isaac. We hope we can welcome you back in the future! - John Bray Cornish Holidays. Property Owner

  Reviewed by Tina5.0★Jul 2022

• "Excellent location and a nice small cornish cottage as advertised."

  The steep walk to the parking spot may be an issue for some (but not us I hasten to add) as in previous reviews the photograhs of the interior are a little misleading, the furniture, carpets etc. are quite tired now, and the sofa has lost it's support, you sink into it. It is also darker than the well lit pictures. We did enjoy it though and would recommend this to others.

  Thank you for taking the time to feedback on your stay and raising these points to us. We hope you enjoyed your stay regardless of these and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David3.4★Jun 2022

• "Property in an ideal location in the heart of the village if you are able bodied and reasonably fit because the hills are very steep to the car parking facilities."

  Car parking secure and easy to access. The cottage has had significant investment in the kitchen and bathrooms which are clean and fully equipped however lack detail items such as dishwasher tablets, salt and pepper, kitchen foil (to cover cooking trays), kitchen roll and additional toilet rolls. All of which we needed to purchase. The downstairs living accommodation isn't quite like the photos which give the impression of a big kitchen / diner. In fact it's a galley kitchen. The living room leaves a lot to be desired as the furniture is very worn, shabby and to be honest grubby. We didn't feel comfortable and were cold for five days until the manager of the estate agent bought heaters. There is one heater in the hall way and the storage heater was off. At 8am on Monday morning the building work started on the roof next door but one on the terrace of cottages and the noise woke us. We were not made aware of this before our trip because we would have requested alternative accommodation. Due to all the above we cut our holiday short by two days.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. As our properties are that of a self catering nature we provide a handful of these provisions to start your stay off. Your other comments have been passed on to the team at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Helen2.5★Jun 2022

• "The property is in a great position for the village."

  The upstairs is fine, although the provision of a walk in shower in one of the bathrooms would have been nice. The furniture downstairs is beginning to look shabby, it really needs a new settee, we noticed the zip broken on the cushions and stitching coming away. It also needs new carpets or a good clean of the existing ones.

  Thank you so much for your feedback. Your comments have been passed on to the team at John Bray Cornish Holidays. We hope that you still enjoyed your stay and would love to have you back in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Anne3.4★May 2022

• "Overall a lovely cosy little cottage in a nice location, and only a few miles from Polzeath, Wadebridge, Rock (and ferry) to Padstow."

  The cottage was clean throughout, with upstairs nicer than downstairs which was rather tired looking and some of the furnishings were chipped and worn. The lounge and kitchen is separate, not at all like the bright open plan kitchen diner which is portrayed in the pictures, but once we got our heads round this it was ok. The wifi password is still not correct (as mentioned previously), so basically just use the one on the router. The written directions from Port Isaac need looking at as these are pretty confusing particularly in terms of finding the allocated parking - which is behind a 5 bar gate half way down Trewethan Lane (the small steep one), and situated on the left where the lane forks. It could do with having the name of the cottage clearly visible on the gate itself as you can't see the one inside. The SatNav tries to take you right to the cottage which isn't possible as the lanes are too narrow and steep, which we found out too late and nearly got stuck! There was no mention of steep steps up to little garden at the top which could be a problem for an elderly person, but after staying in Port Isaac we realised we were probably quite lucky to have a garden at all. All in all though we enjoyed our stay.

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit. Your comments have been passed on to the team at John Bray Cornish Holidays. We hope you enjoyed your stay regardless of these and would love to welcome you back in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Caroline4.1★Apr 2022

• "This is a wonderful cottage to stay in."

  It was very clean and well equipped. Very central location and lovely garden. Fantastic secure parking, it is up the hill but that's Port Isaac so no complaints!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Christopher3.8★Apr 2022

• "We had a wonderful week again in Port Isaac, despite being switched from Homelands to Poplar Cottage due to proposed Doc Martin filming!"

  ! Having stayed with John Bray for many years in the various cottages in the village, we had not stayed in Poplar and found it as lovely as all we have been fortunate to have spent our holidays in!! So it's "Thankyou" to Poplar's owner for allowing us to use his cottage at last minute! We shall looking forward to our next holiday in Port Isaac later in the year and maybe Homelands if available! Thankyou to all :) Wendy Mathis

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from once again. We would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Wendy4.7★Mar 2022

• "Loved the cottage and its location, and when the front door wouldn't open we got really prompt help."

  There were a few niggles - some of which had appeared in previous feedback of other guests but had not been addressed. For example previous guest had pointed out the wifi code in the instructions was incorrect - it still is and they also noted there were no fire tools - there are still none to poke or clean out the fire. I emailed beforehand to ask if there would be a Christmas tree - this was delivered to the house but with no decorations. Had we been told this in advance we would have brought our own - very annoying. There was no welcome pack - Sykes told us there would be one delivered the local office said the suppliers didn't work November and December !

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team at John Bray Cornish Holidays and to the owner. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Florence4.7★Dec 2021

• "Poplar Cottage is a very pretty, charming cottage which is one street away from the harbour."

  It made for a great location for Port Isaac itself. We booked Poplar Cottage, on the understanding that there was parking for one car. We weren’t aware, until receiving the check in details, that the car would be parked a few streets away, at the top of a very steep hill. Whilst the parking is very secure, it isn’t suitably located for those with mobility issues - as you cannot get close enough to on/off load items. We recommend packing light, and taking a case with wheels. This wouldn’t be an issue normally, but one of us was sporting a fractured knee and had we known in advance we may have opted to stay elsewhere. An improvement in clarity of description is needed. Having read the previous reviews, we contacted Sykes to establish if the points noted in the most recent reviews had been addressed. Having been assured that the heating was working and breakages replaced, we felt reassured. Unfortunately, on arrival this wasn’t the case - and we had to reach out to the local agent for assistance with the heating downstairs. This was needed as it was November and wet. The maintenance engineer tried their best, but could not get the Economy 7 heater to work. They returned 24 hours later with electric heaters. The house book which I understand usually has instructions has been removed due to COVID-19 protocols. Rather bizarre given that there are novels in the house to read. To help guests with their stay I would recommend these are reinstated in some form, even an online link to it would be better than nothing. This would’ve helped given the heating isn’t the typical gas boiler system most commonly found in homes. We love a fire in the autumn, and given the heating wasn’t working downstairs, we resorted to using the log burner. However, there were no fireside tools to assist us and as we couldn’t park close to the house so we had to carry logs and kindling from the local store, as nothing is provided. If a log burner is available, suitable fireside tools should be available and I suggest these are put in place to aid guests. The house itself was very clean, but it is clear that the property has received heavy use over time and therefore some of the soft furnishings are now very grubby, and have definitely seen better days. The carpet down stairs is also very dirty and definitely needs a clean or replacement. However, I should stress the bedrooms, bathroom and the kitchen are spotless. In summary, I would say that we enjoyed our stay at Poplar Cottage but there are a few minor tweaks to make this a better stay for guests - particularly around clarity of check in (WiFi code provided was incorrect), instructions for the home and cleaning of soft furnishings. In addition, there is no welcome pack such as small amount of tea, coffee or sugar compared to other rental properties in this price bracket, a few small touches may have been nice.

  Reviewed by Kelly3.4★Nov 2021

• "The cottage is a beautiful building and in a beautiful location."

  but sadly this cottage needs some love and attention. The living/dining area is very tired and grubby. Stains on the carpet. Stains on the soft furnishings. The kitchen is adequate, modern and cleanish. The skirting and doors could do with a clean throughout. The bedrooms are ok except the window frames were full of black mould. Would we stay here again. Sadly no. This beautiful cottage is crying out for some TLC.

  Thank you for your comments on Poplar Cottage. We will look into the couple of items that you have raised. we would love for you to welcome back to North Cornwall again soon John Bray Cornish Holidays Property Owner

  Reviewed by Paul2.5★Oct 2021

• "Nice little cottage."

  Quite a hard place to find and hard to unload within a few hundred meters. It was a little tired in places. Can see where the the investment has been ie bathrooms but no matching glasses, many chipped cups and crockery.

  Reviewed by Richard3.8★Oct 2021

• "There were no instructions about the heating and we were unable to turn on the heated radiator in the first floor bathroom."

  adjusting the temperature on the heating was also hard to work out and it was too hot in the house. other than that we loved it and would rebook

  Reviewed by David4.7★Oct 2021

• "There were certain things damaged and required repairing , quite a few things in the kitchen cupboard were chipped and hadn’t been removed."

  Appreciate the house has been heavily used in the last few months but it requires some attention.

  Reviewed by Juliet3.8★Sep 2021

• "Beautiful house in excellent location."

  Could have done with some written instructions on how to use heating system. John Bray staff were very helpful and considerate.

  Mr. And Mrs. Ivor MillarOct 2017

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