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"We stayed here 30 years ago and were keen to see how it has changed since then."
Wow: it has been renovated and restored to a high level whilst retaining a relaxed and casual feel - perfect for holidays. Having two lounges, one modern and one traditional in character was both appealing and useful with 10 family members able to spread out and do different things. We loved the bifold doors extending the kitchen area out into the garden so those on cooking duty could chat to those relaxing on the patio. We were all in agreement we need to stay for longer than a weekend next time.
Thank you so much for your comments. We love hearing just how much you enjoyed your stay! Hopefully we can welcome you back again in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Joyce4.4★Sep 2024
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"The property was so lovely, quiet and comfortable."
My only negative was there was no welcome pack with details of local restaurants, details about the house which is unusual.
Well kitted out would have liked more sun!
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We have welcome information folders like the ones you have mentioned in all of our properties, you must have missed it which is a shame! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Clare5.0★Jun 2024
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"The house itself was absolutely beautiful and in a wonderful location."
It was impossible to get hold of the John Bray team though to ask a few questions despite trying to call, whatsapp and email... That part wasn't so seamless.
Thank you so much for your feedback which is valuable to us. We are delighted to hear that you enjoyed your stay at Porthilly Greys. We have noted your comments and apologise for the difficulty you experienced with getting in touch with us and we are working on improving our communications - John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Amanda5.0★May 2024
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"There were several things that were disappointing about the property, which is a great shame as the house could be incredible."
First was the appalling lack of customer service from John Bray. We had a small query about the coffee machine at the house, which is a very specific model, to ask if any pods were provided (they were not), sent a month before our holiday. After contacting various times they finally sent a reply to say they didn’t know, two weeks after the stay which was completely useless, and in general contacting the owners was impossible as the only phone number given was the main John Bray/Sykes number. The house itself had various maintenance issues, broken showers and faulty plumbing, overflowing shower trays and with five bathrooms plus the kitchen sink we expected basic supplies like hand soap - on arrival we had to immediately go out to buy six hand soaps, not what you expect in a luxury holiday home. The outdoor shower was completely broken, as was the washing line, and no hangers were provided on the wetsuit hanger outside. All the outdoor furniture was packed away shoddily in the shed and dirty, however the house itself was very clean on arrival.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Oliver2.8★Apr 2024
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"A couple of problems with plumbing and door locks swiftly sorted out by Brays maintenance team"
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Richard4.7★Apr 2024
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"This was a fantastic property!"
It had everything need for a great stay.
Thank you for your kind words, we are glad to hear that you enjoyed your stay and would love to have you back again! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Luan5.0★Jan 2024
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"We had a problem with the coffee machine and were told someone would come to look at it but that didn't happen."
The shower fixings were not in great working order in 2 of the bathrooms. However, it is a lovely property in a fantastic location.
Reviewed by Jane4.1★Jul 2023
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"We liked Porthilly Greys and generally it worked well for us."
We loved the quiet location, the proximity to the beach, Fee's etc. The two sitting rooms (shown in the photographs but not the floorplan btw) worked well and the kitchen was generally well equipped. My only gripe would be that there are a number of pans in the cupboards which we had to find out the hard way do not work on the induction hob, so why are they even in the house? I would also have liked a microwave, which are cheap as chips these days but are very welcome after a day out for heating up leftovers without the inconvenience of a pile of pans to wash up. We were not able to connect the car to the the electric changing point even with a five metre connecting cable as it is so far from the road and we felt this should have been made clear on the details or a connecting cable provided. We had a problem with a flood related to a blocked shower drain on one occasion and were super impressed with the maintenance team from John Bray. The house needs a 'useful information' pack and it would be good to have an inventory of what is provided in the kitchen prior to arrival. Overall if you can sort out these minor niggles it will be a perfect spot for a family break.
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at Porthilly Greys. We appreciate you highlighting the issues as this detail is shared with the owners so improvements can be made for future stays. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Michelle4.4★Jun 2023
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"Overall very happy but there was no microwave which was a bit of surprise in this day and age."
Also a couple of the pans did not work on the induction hob.
Thank you for taking the time to provide feedback, we're pleased to see you were very happy with the property. We're sorry if the lack of a microwave caused you any inconvenience and if some of the pans weren't suitable for the induction. Feedback is shared with the owner so they can consider any improvements that are suggested. John Bray on behalf of the owner.
Property Owner
Reviewed by Hugh4.7★May 2023
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"A well furnished house for our large party to stay in."
Adequate room to all be together but also if some wanted to spend quiet time. Short walk to beach. Excellent bakery and places to eat in short walking distance as well as the foot ferry across to Padstow
Thank you for taking the time to leave feedback, we are so glad to hear you enjoyed your stay at Porthilly Greys, we do hope to welcome you back again soon. John Brays On Behalf of the Owners.
Property Owner
Reviewed by Natasha5.0★Feb 2023
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"Beautiful house with lots of space."
Lovely location, close to the beach and about 10 minute walk across the beach into Rock if the tides out.
The house was clean - bathrooms and clean bedding but the rest of house needed a good clean. Worktops weren’t that clean in the kitchen and there were so many flies and fly poo everywhere. It is situated next to a farm which is probably the reason for the flies. However, we did have a lovely week and would go back there.
Thank you very much for your feedback. We are happy to hear you had a lovely stay and enjoyed the location of Porthilly Greys too! We will be sure to look into the points you have raised.We hope you choose to return to the North Cornish coastline with us again in the future!
Property Owner
Reviewed by Samantha3.4★Aug 2022
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"Beautiful location and great property."
Only issue was to do with the three days we were without hot water and the very slow response and numerous calls on the Friday to get it fixed. Overshadowed what would have been the perfect week.
Thank you for taking the time to feedback on your stay! We're very sorry that you had to experience these issues during your stay. I have spoken to the maintenance team about your comments we will have the waiting time looked at and what went wrong for this to happen. We hope to welcome you back to north Cornwall in the future! John Brays On Behalf Of The Owner.
Property Owner
Reviewed by Nicholas4.7★Jul 2022
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"We really liked the cottage and the facilities but it was not finished."
It started badly when the key safe was the wrong the number so we could not get in but this was sorted out quite quickly. The WiFi was not working but this was eventually sorted out on the Monday, the hot water failed on the Sunday morning and wasn't fixed until Monday evening. In the annex building, no curtains were fitted in the bedroom instead a large screen needed to be unraveled and put in place every night. The smoke/heat detector had a dust cover over it (this is bordering on the illegal) I would have taken it down but it was too high up on the ceiling. No mirror was provided at the sink. Instead their was a mirrored cupboard to the left which was not fully assembled inside. The room was partly furnished with a bed, side tables and a chair. No hangers were provided in the wardrobe. The balcony would have been used if seats were provided. Downstairs in the new living area cooker parts were still on the floor. The photograph of the garden was not a good representation of what it really looked like as it was very uneven in places and the grass was unusable. The response from the Sykes team was good and they were very helpful when approached about the problems but these should have been fixed before it was rented out.
Reviewed by John3.8★Jun 2022
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"Unusually, in my lengthy experience with John Bray (JB), there were a couple of big issues to overcome on our arrival at Porthilly Greys."
There was a mix up with the keys to the annex and when we got entry there was no linen on the annex bed. Obviously, after lengthy journeys from London and Lincolnshire, this was rather frustrating. However, JB’s emergency number was manned by James, who very efficiently sorted everything out and personally made up the bed when he arrived with the bedding. Porthilly Greys is an interesting, comfortable house in a splendid position with conveniently close access to Porthilly beach and we thoroughly enjoyed our stay. We would be very happy to return in the future.
Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your stay but thank you for your patience and understanding whilst we sorted them for you. Your comments have been passed on to the team at John Bray Cornish Holidays. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by John4.4★Aug 2021
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"We have been coming to Porthilly now for 45 years."
We have never stayed at Porthilly Greys before but it was most enjoyable.
Thank you so much for your feedback and kind words. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Christin5.0★May 2021
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"We loved the house and fully enclosed garden, it was ideally positioned for walking our dog on the beach and for the local pubs and shops."
We didn’t need to drive anywhere which was marvelous. The house was warm with the extra radiators provided, and the king bed was super comfy. We had a super time and are very likely to rebook next year if available.
Mrs. Victoria O'HaraJan 2020
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