Atlantis

37 Customer Reviews

• "The flat was beautifully warm, clean and had everything you might need."

  It was lovely having access to Sky Sports etc. and also we very much enjoyed having use of the Spa at the Harbour Hotel. This all made it a very enjoyable and relaxing winter holiday, thank you! A warning that the car parking space is extremely tight (it is the middle space along the right hand wall) We were fortunate in that the adjoining space for flat 12 was not occupied, otherwise it would have been difficult with our SUV. Also worth mentioning is that access to the flat is round the back, up a small flight of steps. Once inside, the lift is of no use as the entrance is between floors with no access to the lift at that level. The entrance to Atlantis is up half a floor by a flight of stairs - so not suitable for anyone disabled. A note for the flat owner that the toilet in the bathroom was overflowing into the toilet pan constantly and wasting expensive S.W Water!

  Thank you for your lovely review, it is great to see that you had such a fantastic holiday! We appreciate your feedback and will certainly investigate your concerns regarding the toilet. If you have any booking queries, feel free to get in touch, the Carbis Bay Holidays office is open Monday – Saturday 9-5.30 and we can always be reached on 01736 630015. Property Owner

  Reviewed by Janet4.4★Nov 2024

• "Absolutely fabulous stay for October half term, accommodation was fab, like home from home."

  Fab with the games, jigsaws and playstation. Super comfy beds. Deffo need to stay again. Couldn't fault it at all.

  Thank you for your kind review, we are so glad to see you enjoyed your half term stay with us and made use of our great selection of board games! We look forward to hosting you in the future, if you have any queries regarding bookings please do not hesitate to call us. Property Owner

  Reviewed by Faye5.0★Oct 2024

• "A very well appointed apartment with everything you need for a family holiday."

  Thank you for your feedback. We are glad that you enjoyed your stay and we hope to see you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Andrew5.0★Aug 2024

• "Excellent appointment and we really enjoyed our stay."

  We will be returning! Only one bit of feedback, the wi fi was really poor and given the importance of having internet access I’d recommend upgrading the wi fi to a speed that will actually load apps and internet pages. Other than that, absolutely loved it.

  Thank you for your feedback we are pleased to see that you enjoyed your stay. We look forward to your return. Warm regards, Carbis Bay Holidays. Property Owner

  Reviewed by James5.0★Jul 2024

• "All good thank you"

  Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Carbis Bay Holiday Team. Property Owner

  Reviewed by Neil5.0★Jun 2024

• "We’re back from a fabulous holiday at Atlantis."

  The owners have thought of everything that may be needed for a family holiday. We loved the location and being able to easily walk into town/ walk to the beach/get the train. An added bonus of a car parking spot, although it was tight with an estate car. Overall we’d recommend and would love to return.

  Thank you for your feedback we are glad you had a fabulous holiday. We hope to see you again soon in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Helen4.7★May 2024

• "We found the property exceeded both the description, and our expectations."

  Well furnished and comfortable, clean, well presented and attractively decorated. We were particularly impressed with the range of books, games and entertainment options, and the property 'manual' was detailed and helpful. It was the perfect base for our visit to St. Ives, close to a wide mix of restaurants and shops. Thank you.

  We are glad that the property exceeded your expectations. We look forward to welcoming you back again in the future. Warmest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by James5.0★Apr 2024

• "“Enjoyed our stay very much, no regrets, great location a short walk downhill to my favourite beach Porthminster."

  Atlantis apartment has a side sea view from the large balcony which covers the lounge and the master bedroom. Comfortable king size bed in master ensuite, and comfortable single beds in the 2nd bedroom.

  Reviewed by Carol5.0★Mar 2024

• "Excellent property and a return visit for us."

  Will definitely be booking again as it is very comfy and the spa passes are great.

  So glad you had a good stay & Hope the sun shone a little!! Thanks for the positive feedback Property Owner

  Reviewed by Deborah5.0★Feb 2024

• "Having booked a week we could see the property was available to go 2 days earlier which we requested- there was no response from Sykes we had to chase to discover it had been okayed but we were not made aware."

  We then had to deal with an internal water leak which woke us up dripping in the bedroom. With bowls and towels we were able to minimise damage and report it asap. Very surprised we have no acknowledgment of our efforts to protect the property, we sent photos and email as requested to Carbis bay holidays, disrupting our planned Christmas week day. We have had no apologies from yourselves, carbis bay holidays or the landlord .

  Thank you for your feedback, we are very sorry to hear of the issues you experienced during your stay. We have since been in contact with yourselves and we hope we have come to a positive outcome. We do apologies for the issues you experienced during your stay and despite this we hope you had a lovely holiday. We hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Karen3.1★Dec 2023

• "Great location and perfect accommodation for a family."

  Reviewed by Catherine5.0★Nov 2023

• "Had a wonderful one week stay in October 23."

  The apartment was spotlessly clean with everything you will need during your stay. A very nice touch with milk, tea, coffee fruit juice and biscuits on arrival. Very well placed in St Ives with gentle sloping walks to the sea front. The parking space is a real bonus in St Ives! Very easy self check-in and out. Many thanks to the owners and we hope to visit you again sometime in the future.

  Thank you for your lovely feedback. We are so pleased that you enjoyed your stay and liked the welcome pack. Thank you again and we hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Malcolm5.0★Oct 2023

• "This is a very homely appartments where we felt immediately comfortable and relaxed, with lovely homely touches from soft furnishings to pictures, Nespresso coffee machine and cable television."

  Thank you.

  Reviewed by Paul5.0★Sep 2023

• "This is a beautifully decorated and furnished apartment with lovely sea views from the balcony."

  We made ourselves at home straight away and enjoyed stepping out onto the balcony from either patio door. The bed and living room furniture are comfortable and the bathrooms are modern and useful to have an en-suite. We loved staying at Atlantis and thank you for the bottles of milk, lemonade and biscuits. The only constructive criticism is we had nowhere to put tins/bottles in the kitchen, it missed another wall cupboard but we just put them in the corner out of the way. We don’t have an Espresso machine and it was a nice touch that we could have coffee and use the machine. Everything in the property is done to a high standard. It also came with a dedicated parking space which is hard to find in St Ives. We would definitely recommend Atlantis

  Reviewed by Karen4.7★Sep 2023

• "Lovely apartment, in a great location close to beaches and town centre, but away from the hustle & bustle, and therefore quiet in the evenings."

  Bright and airy, very well furnished with lots of homely touches, all with the bonus of secure allocated parking space. Brilliant...what more could we want?!! Thanks to the lovely owners!

  Thank you very much for taking the time to leave such lovely feedback. We are so pleased to hear you enjoyed your stay and hope to have the opportunity to welcome you back in the near future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Trevor4.7★Jul 2023

• "We enjoyed our stay at Atlantis."

  The apartment was modern and well equipped and we would stay there again. The Harbour Spa passes were a big plus. A block of kitchen knives and a good pair of kitchen scissors would be useful. All in all we would highly recommend Atlantis.

  Dear Neil, we are so pleased to hear you enjoyed your stay and would like to return in the future. We hope to have the opportunity to welcome you back soon. Kindest regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Neil5.0★Jun 2023

• "This was our second stay at Atlantis ."

  Just the two of us so plenty of room . Everything we needed for a relaxing week , coffee machine a welcome addition . Also we used the spa and had afternoon tea at the Harbour hotel .. being able to do this was the selling point . Perhaps a more comfortable/bigger chair in the lounge would make everything perfect . Will definitely look to book again .

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Susan4.7★Apr 2023

• "Super apartment in an excellent location."

  We loved staying at Atlantis. Specious, light and airy…… this flat had everything we could have wanted and more.

  Thank you very much, we are so pleased to hear you loved staying at Atlantis and look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Martin5.0★Mar 2023

• "The apartment was very well equipped and very comfortable."

  The only thing was for me the shower was not warm enough.

  Thank you very much for your comments following your recent holiday at Atlantis, we are pleased that you found the apartment well equipped and comfortable. With regards to the shower we have passed this on to our Property Management Team for their attention. We do hope to be able to welcome you back again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Deborah5.0★Mar 2023

• "Wonderful stay at Atlantis 11, nothing to fault on."

  The apartment is well located to the centre of St Ives. All amenities in the apartment lent for a superb comftable stay. There is a plethora of board games, puzzles, cards to occupy you and some little travellers. Lovely little touches on arrival like tea, coffee, biscuits, shower accessories. The added bonus that has to be mentioned from my boys was the PS4 with appropriate games. The WiFi was great, I had to work a few days so no problems with connectivity. Overall a wonderful stay in a wonderful apartment. Thank you making our stay so comfortable, we will definitely be back!

  Thank you for your fantastic feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your kind comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Caroline5.0★Feb 2023

• "We arrived Thursday evening and found two small glass tumblers, one was chipped."

  The seal to the bottom of the shower door to the bath was broken and hanging off. The bottom tray in the door to the refrigerator was broken so we couldn’t use it. We had to remove a shelf to put milk in the refrigerator. The bottom tray in the salad container in the refrigerator was also cracked. I telephoned the number in the pack around 9.30am on Friday morning to report these issues as we didn’t want to be held responsible. I said I wasn’t worried about the issues being fixed immediately, the lady I spoke to said that someone would pop around with new tumblers. Nothing was delivered during our stay. It didn’t worry us too much.

  Thank you for taking the time to leave feedback and comments following your stay at Atlantis. We are saddened to hear that you have come across a couple of maintenance issues and can assure that we will closely check if these are all rectified now going forward. We hope you were still able to enjoy your stay and apologise for any inconvenience caused! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Andrew4.7★Feb 2023

• "We’ve had a really great holiday ,the holiday apartment was so nice, lovely and warm with no need to put the central heating on in fact we had to open the patio doors because it was so warm."

  Plenty of utensils, kitchen equipment and appliances were all very easy to use, the bedrooms were clean and comfortable, the bathroom was all that we needed. Overall we were very satisfied with the property.

  Thank you for your excellent comments and we hope to be able to welcome you back again soon. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Claire3.8★Oct 2022

• "We had a lovely stay we usually stay at Gallinas Point due to the quality of the apartments,location and parking this was our first stay in Atlantis."

  Just a couple of things of little things that we feel need some attention , the main bathroom had some mould , the plastic seal on the shower glass had come away and needed replacing also the height getting out the bath was a little difficult. We didn't use the ensuite shower as it was quite tight. The Kichen had nowhere to put any food we used the vegetable rack there is a good space at the side of the bin that a larder cupboard could go or more units. There were lots of mugs but not many glasses could do with a few more. The shelf in the side door of the fridge has a broken catch so we couldn't put anything in that and a couple of scuffs on the paintwork in the main bedroom. These are all just little things to make you aware if you were not already just constructive criticism and obviously due to wear and tear.

  Thank you for taking the time to leave Feedback following your recent stay at Atlantis and we are so pleased to hear you enjoyed another lovely stay at Gallinas Point. We agree the apartments are in a great location for exploring St Ives and it’s surrounding areas and the allocated parking spaces at the development are definite bonus. Thank you again for your comments and we have passed these on to the property owner plus our Property and Housekeeping teams for their attention. W look forward to the opportunity to welcome you back once again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Michelle3.8★Oct 2022

• "Great location and good size apartment felt like home from home mainly has most ..."

  Great location and good size apartment felt like home from home mainly has most of the furniture is the same as ours, balcony is great has you get the sun on it most of the day

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Michael4.1★Sep 2022

• "Overall the accommodation was lovely."

  A few minor issues were lack of space for food, the bed to the rear of the property was very uncomfortable and the pillows were in need of updating. Draws by the side of the bed wouldn’t stay closed and the bedroom door kept opening if you had the window slightly open, maybe a catch issue! The en-suite bedroom the shower was very small and lost temperature and pressure. Couldn’t access some channels on the tv, like now tv and had some issues with the remote controls. I must compliment the overall decor of the apartment and the bedding and towels were of good quality. Little extra touches of shortbread, milk and mini toiletries were nice too!

  Thank you very much for your feedback, we will have a look at the bed and the pillows as well as the other snagging issues with the ensuite shower and Now TV. We are so glad you had a lovely stay and liked the welcome pack. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Amanda4.1★Sep 2022

• "Property was lovely, furniture good standards, beds very comfortable & sheets were lovely."

  On arrival our parking space was taken - after waiting an hour we discovered it was the cleaner to one of the other properties (she was running an hour late & had chosen to park in our space which meant we had nowhere to park as there are no other spaces) Phoned the holiday company for help & they said there was little they could do - so had the car not moved I’m not exactly sure where we would have parked. Most parking spaces on the complex are very small and not big enough for a large car. Where we had to park it was a struggle to fit in. Wifi didn’t work at all - contacted holiday company who said they’d send someone out on the Monday (we arrived in the Saturday) but nobody ever came. They did provide us with another wifi code which did work but still wasn’t great. Handle on the door to one of the cupboards in the hallway was hanging off - looked like it had been for a while so couldn’t get into that cupboard. Description of the property says it has a utility room - it doesn’t - it has a cupboard with a washing machine in it. Main bathroom needs attention with pointing in on the tiles. The shower cubicle in the en-suite is tiny - literally even a smaller person struggles to move in it. Towards the end of the week the shower also wouldn’t get hot so had the use the other one. The dining table is in the hallway which we found odd - like there was nowhere else to put it - photos make it look like there is a separate dining room but there isn’t. Literally no space in any cupboard in the kitchen to put food - seemed to be lots of useless items in the cupboards which meant no room for anything else. The property was advertised as having Now TV but it didn’t work - we thought it was the remote control but changed the batteries and still didn’t work. Overall a nice apartment but a lot of the ‘extras’ advertised were misleading and wouldn’t stay there again. We have stayed in another apartment in the same complex which was by far superior to this one.

  Thank you for taking the time to leave feedback and comments following your stay at Atlantis. We are pleased you have overall found that Atlantis is a nice property for a holiday by the sea and are very sorry about the parking issue you have experienced on your arrival day. After you have contacted us, we have tried our best to resolve the situation but unfortunately we were unable to reach out to the cleaner of another apartment at Gallina's Point who blocked your parking space for a while. There were also no other parking spaces available in the car park at the time we could offer you. We sincerely apologise for any inconvenience which has been caused by this and the maintenance issues you have come across during you stay. We can assure that we will have a close look if all issues are now rectified going forward and are apologise again that you have not experienced our usual standard during your stay. However we hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lisa3.8★Aug 2022

• "We have stayed at Gallinas Point before (Clearwater 2019) and were very impressed by the quality of the accommodation and location."

  Had a bit of a problem getting past the barrier as instructions supplied a bit lacking in detail. They should be updated to say that when you arrive the LCD panel says ‘Enter Flat Number’ - don't put your flat number in as this activates intercom! Key in ‘0’ and press enter, the screen will say ‘Code’ and then put in the last four digits of the code supplied and press ‘Enter’ - simple once you know! The ‘Aquarius’ property was really comfortable, well furnished, clean and as shown in the brochure. Everything was really excellent. The only observation we would make is that it would be good to update the description of the Nespresso machine to say that it uses Virtuo pods not the standard ones as none of the stores/supermarkets in St. Ives, Carbis Bay, West Cornwall Shopping Centre or Hayle currently stock Nespresso Virtuo capsules so once you’ve used the ones supplied (9), your only coffee option is the cafetière or instant.

  Thank you for your feedback. We are pleased that you enjoyed staying in Atlantis and found it clean and comfortable. We apologise that you found the gate instructions not too clear, we will look into this to ensure points are easy to follow. Thank you again for your comments, which have been fed back to the necessary departments. We look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Martin5.0★Jul 2022

• "The property is in a great location for walking into St."

  Ives and also Caribis Bay beach. Loved the apartment and the side view of Porthminster beach. The kitchen is well stocked but there is nowhere to put your own groceries. The decor is lovely and the bed in the main bedroom is very comfortable. We slept extremely well. The main bathroom needs updating. There is a big step down out of the bath to the floor which I would imagine may be an issue for some people. The bathroom floor needs regrouting. The en-suite shower cubicle is very small so anyone larger simply cannot use it. The door also does not completely shut. If we had been sharing the apartment this would have been a major issue. The toilet flush buttons were quite hard to push and sometimes needed two hands. The patio door locks are very fragile and we didn’t like to lock them as we felt that the key or lock may break. Apart from the above niggles we loved staying there. The little touches like milk, biscuits etc. on arrival was appreciated. Little extras like leaving a shopping bag, umbrella, coffee pods etc are great. All in all a great holiday. If the bathrooms were updated I would not hesitate to return.

  Dear Mr Moody, thank you for taking the time to leave Feedback following your recent holiday at Atlantis, we are so pleased to hear you loved the apartment and appreciated the little extras left for you. Good to hear you slept so well in the bed as well. Thank you for your valued comments, these are very much appreciated and we have passed them on to the Housekeeping team to investigate. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Graham4.7★Jun 2022

• "My partner and I stayed at Atlantis for a week."

  The apartment is in a fantastic spot and great for exploring nearby, as well as having good transport links to further afield. The apartment had everything we needed, was exceptionally clean and was definitely a home away from home. We were welcomed with milk, apple juice and biscuits - very much appreciated after a long drive! We hope to be able to come back in the future.

  Reviewed by Natalie5.0★Jun 2022

• "We arrived at the property around 5 pm."

  The key safe instructions are very misleading. We got through the car park barrier ok and then “looked for a key safe on wall to the left of the property” which we couldn’t find. However, we used the code for the communal door and went up to the apartment to find the key safe on the wall to the right of the apartment door as you look at it! I think the instructions need clarifying. The apartment was exceptionally clean and tidy and was as seen on the website. We used the king size bed which seemed a little small and was quite low to the ground and not particularly comfortable. In hindsight, we should have used the two single beds zipped together which were proper divans and higher but we didn’t. We did have a problem with the Now tv box in that there was an age restriction of 12 years set on the films. We should have been able to override this by putting in a pin code given in the information book in the apartment. However, the pin in the book was not the one set on the tv. We rang the company who weren’t much help. They said they would contact the owner and get back to us which they didn’t do and so our viewing was restricted. Both being over 60, it would have been nice to watch an odd movie made for over 12s but overall it didn’t ruin our break. On the whole we were very happy with the apartment and would definitely use it again.

  Thank you for your feedback. We are saddened to hear that you had a few issues during your stay. Thank you for your constructive comments, these have been taken on board and reported to the necessary departments to try and ensure these things don’t happen again. As well as making sure all relevant information is up to date for future guests. If you have any issues like this during your stay please contact the local office on 01736 630015 option 2, and one of the local team will be able to assist you straight away. We are so pleased that you loved the apartment and found it to a high standard. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Julie4.4★May 2022

• "Great apartment, very comfortable and it was in a great location - within walking distance of the town."

  Very quiet and peaceful. Really enjoyed our stay here.

  Thank you for your positive feedback. We are thrilled to hear that you loved the location and your stay! Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Rachel5.0★Apr 2022

• "Beautiful apartment in a great location."

  Reviewed by Joan5.0★Apr 2022

• "We had a lovely 7 day stay in Atlantis."

  The location is great and not far from St Ives town at all. Only used our car to pop to nearby Tesco’s, just be prepared to walk up steep hills coming back at the end of the day! The apartment was clean and had all we needed with nice touches like easter chocolates on arrival. Disappointed the PS4 didn’t work as it was one of the reasons we booked and the dining chair leg came off when my husband sat on it. The apartment could maybe benefit from a refresh (bathroom grouting and balcony furniture). The 9am checkout is far too early and having 2 young children it was impossible to be out at that time so sadly we had to leave the day before. Overall we would visit again in the future.

  Dear Mrs Hatton, Thank you for your feedback. We are pleased to hear you had a lovely stay. We are always available to fix any issues that may arise during your stay. We hope to welcome you back again in the future. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Keli3.8★Apr 2022

• "Loved it . Just the two of us so plenty of space to relax ."

  Everything you could need in the apartment . The decider this time was use of the Harbour spa and that was such a good call . Went across to use the spa but also had treatments , excellent . The weather wasn’t great ,the gamble you take staying in the UK so relaxed and read our books . A week wasn’t long enough and will definitely book again . Only one negative was the en-suite was very small but not sure you can do anything with that . Well done owners

  Dear Mrs Francis, Thank you for your wonderful feedback. We are so pleased you had everything you could need and enjoyed your stay, despite the weather. We look forward to welcoming you again soon. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Susan5.0★Apr 2022

• "Atlantis was everything we could have wanted."

  The location is perfect and the apartment itself was perfect. There is nothing we would have changed and would definitely stay again and recommend.

  Dear Ms Atkinson, Thank you for your wonderful feedback, it is much appreciated. We look forward to welcoming you again soon. Best Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Andrea5.0★Mar 2022

• "This is a lovely apartment and I was very happy with it, very comfortable with excellent facilities."

  A great location too, as the town and beaches are within walking distance. Will definitely book again.

  Thank you so much for your positive feedback. We are pleased to hear that you had such a wonderful stay and loved the property just as much as we do! We look forward to welcoming you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Valerie5.0★Mar 2022

• "9am checkout was too early and not customer friendly."

  Small point the dishes in the top cupboard are very difficult to reach, impossible if your short. Very nice property good location and the spa was a fantastic addition.

  Thank you for your feedback. We are glad you enjoyed the spa, location and the property. Our check out times are currently under review, we hope to welcome you back again soon. Carbis Bay Holidays Team. Property Owner

  Reviewed by Graham5.0★Feb 2022

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