Ocean View

4 Customer Reviews

• "Lovely, modern, clean and spacious apartment."

  Perfect place to stay for us and will be checked for availability when we choose to return.

  Reviewed by Andrew5.0★Oct 2024

• "Enjoyed our stay."

  But had a problem with the fridge not working. Not hardly getting cold. Waisted food because of this. It was a good job we had the beer fridge. When we arrive there was no parking permit but that was quickly sorted. Everything else was good

  Reviewed by Jill3.4★Aug 2024

• "This is a great property in a great location."

  As a previous customer has commented the property is not accessed on Belyars lane but a little road behind (Belyars Croft). The key collection point was hard to find as it’s on its on and was almost on the floor and not labelled. This was rectified while we there. It is now labelled and at a proper height for access though it is still not with all the others so when you enter the shed look to the right for one on its own. The fridge unfortunately doesn’t work very well which meant we ended up throwing food away. I think the freezer needs a good defrost and someone to check over the fridge. When I came to strip the beds I noticed that pillow protectors were missing off some pillows and that these and the mattress protectors had not been changed. I do think this should happen with each customer. Also the blankets on the beds need cleaning. They were just turned over and dirty. But the property is lovely and spacious and super location. A little bit better cleaning and this would be perfect.

  Reviewed by Louise4.4★Jul 2024

• "Firstly it is not clear which building the apartment is in as the building access is not in Belyars lane but the next road up The keysafe instructions are of no use!"

  ! We could not find the box… no labelling, not in the position described. Had to ring the owner for more direction. He admitted its in a ridiculous position… Its about 9inches off the floor so very difficult to use . Old model with no visible numbers( mind you you’d have to lay on the floor to see them!!) Very very frustrating after a 7 hour journey!! Then issues to put keys back into it when we left. Couldn’t get box closed and again had to ring owner. Mainly down to the position of it! Finally managed it only then the next day to be accused by the owner of putting the wrong keys in the box!! How is that possible when they were the keys we used all week to get in and out of the apartment . He said a locksmith had had to be called at a cost of £80 to fix lock . We re awaiting more detail but have not had a reply from him This has totally put a huge negative on any thoughts of staying at this place again The other negatives are no change of towels or laundry in a week. You couldn’t wash what you had as no spare to use in the meantime. No iron even though there is an ironing board and no code for shed to put rubbish into although there is instruction to do that as you leave… yet another frustration! .. searched high and low for a code!! A lot more thought and attention needs to be put into the things above as things like key issues create stress and frustration. Very little information left about the area and most that there is is for children’s activities Not a property for those with limited agility as many steep hills up from the seafront and parking in St Ives is impossible We won’t be returning to this property due to the issues and accusation but will definitely return to St Ives

  Thank you for your feedback. We are sorry to hear about the issues you experienced during your stay. We would like to clarify that no other guests have reported any problems finding the property or using the key safe, including opening or closing it. Regarding the keys, it seems there was confusion as the correct keys were not returned to the key safe, causing us considerable inconvenience and necessitating a locksmith visit. Our linen supply has always met guests' needs adequately, and this is the first time we have received such feedback. However, we will certainly look into the matter of the missing iron and ensure it is addressed promptly. Thank you for bringing these matters to our attention. Property Owner

  Reviewed by Julie3.4★Jun 2024

• There are no reviews featuring this term Show all reviews