Penthouse View

24 Customer Reviews

• "Perfect place for a great holiday in St Ives!"

  Wonderfully presented - full marks to the cleaning staff. Plenty of crockery, cutlery, glassware and an array of useful cooking items if you prefer (like we did!) to cook in! Comfy beds and a good shower too. Best thing was the fantastic view over the sea - sun up and moon up. A bit chilly for the balcony but a great place for breakfast if the weather is warm. Thank you!

  Thank you for your feedback we are glad to see that you had a great holiday. We hope to see you again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Paul5.0★Sep 2024

• "Amazing place, just as it looks on the ad."

  Great location (steep climb up from town, but it helped to work off the ice-creams!) with a wonderful view. Really well equipped and easy to live in. Very glad that the window blinds were in place, beach towels were a handy addition. Didn't hear any noise from other apartments. Would definitely stay here again.

  Thank you for leaving such great feedback after your stay at Penthouse View. We are so pleased to hear what a great time you had and that your enjoyed the property. We are glad to hear you would come to stay again and we look forward to welcoming you back. Kindest regards, The Team at Carbis Bay Holidays. Property Owner

  Reviewed by Nicola5.0★Jul 2024

• "Lovely flat, well equipped with stunning views."

  Parking is helpful in a popular location. The bathrooms could do with ventilation as they get a bit steamy.

  Thank you for your feedback. We are pleased to hear you enjoyed the beautiful views from the property and found the parking helpful, something that is sought after by lots of people. We do hope to welcome you back in the near future. Kindest regards, The Team at Carbis Bay Holidays. Property Owner

  Reviewed by Gaby5.0★Feb 2024

• "Had a fantastic stay in this apartment."

  Very well stocked in the kitchen. Sofa and large bed very comfortable. Beautiful view over St Ives bay. Highly recommend.

  Thank you for taking the time to leave feedback after your stay. We are so pleased to hear you had a fantastic stay and found the property to eb comfortable and well equipped. We do hope to have the opportunity to welcome you back in the near future. Kindest regards, The Team at Carbis Bay Holidays. Property Owner

  Reviewed by Catherine5.0★Oct 2023

• "Wow, what a view."

  Lovely accommodation and never stayed anywhere with so many fixtures and fittings. Description undersells itself, only knew because I had read previous reviews that beach towels, washing up liquid, dishwasher tablets etc are provided. In fact I think description said to bring tea towels! Great to have fans in the bedrooms and beds really comfortable. Loved the welcome package. DVDs and games a lovely touch. Agree with previous review that it would’ve been handy to have blinds in the living area as extremely hot from first thing in the morning - fittings are there. Second set of keys didn’t fit the apartment, as we found out to our cost when we split up one day. Couldn’t get hot water to the sink in the en-suite. Information booklet needs updating as there is now a facility to recycle rubbish! Minor niggles, but things as owners you need to be aware of.

  Dear Karen, we are so pleased to hear you were pleased with the property and found it well equipped. We are sorry to hear you had troubles with the hot water during your stay. We would like to remind you that we are available at all hours via our local office contact number 01736 630015 - option 2 to be of assistance should you require it. We have passed your comments onto the maintenance team to ensure they are resolved. We hope to have the opportunity to welcome you back to Cornwall in the near future. Kindest Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Karen4.7★Jun 2023

• "We had a wonderful week at Penthouse View."

  The apartment is light, spacious and beautifully decorated, with an amazing view. The kitchen is unbelievably well equipped! We liked the position up the hill, slightly out of the town, yet within easy walking distance of the beaches and shops. We would definitely stay here again. My only comments (not really negatives) are that the details in the app don’t list all of the things provided (such as hairdryers, dishwasher tablets, washing up liquid, beach towels…I could go on!). You should list these provisions as they’re great (and would have saved me bringing the items)! Also, the weather was beautiful during our stay, so the lack of blinds in the apartment meant that it got very hot. There clearly had been blinds at one time so perhaps these could be re-hung? As I say, not really negatives (I’m certainly not complaining about the weather!), just suggestions for making Penthouse View even better.

  We are so pleased to hear you enjoyed a wonderful week at Penthouse View and thank you for taking the time to leave your valued Feedback and recommendations, these are much appreciated and we will certainly pass these on for consideration. We look forward to the opportunity to welcome you back again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Jennifer4.7★May 2023

• "We had a fabulous stay at the penthouse, amazing views waking up to the sunrise every morning and excellent facilities overall to make our holiday very enjoyable."

  Dear Swapnil, We are so pleased to hear you enjoyed your time in Cornwall and the facilities the property had to offer. We hope to welcome you back to Cornwall in the near future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Swapnil5.0★May 2023

• "Lovely view and comforts."

  We thought tho for a week late March overpriced! Having said that an enjoyable stay. Mike and Rosy Bishop

  Thank you for your feedback. We are thrilled to hear you had an enjoyable stay! We are so pleased you liked the magnificent views and comforts Penthouse View offers. Please note that the prices rise and fall in line with the demand are carefully monitored and adjusted. We do have numerous alternative properties in different price groups, if you would like to discuss this for your next booking, please do not hesitate to contact us on 01736 630015 and we would do our very best to help to find the best option for you. We hope to get the opportunity to welcome you back in the future! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Mike5.0★Mar 2023

• "Apartment is as described in the listing."

  Please be aware that the parking at the property requires a permit(I feel this should be stated on the listing) - Make sure you do this as soon as you arrive or you'll get a £100 Parking Charge Notice from the lovely company ARMTRAC Services as your welcome gift.

  Thank you very much for taking the time to leave Feedback following your recent stay at Penthouse View and we are very sorry to hear you received a parking charge. The Management Company that looks after the Belyars Croft development have recruited a company to monitor the car park to prevent non-residents using the spaces, this is to ensure there is sufficient complimentary parking for all guests during their stay at the development. The Travel Directions that all guests receive prior to their stay at the property highlights the importance of always displaying the provided Parking Permit in their vehicle when it is parked in the car park. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Mark3.4★Nov 2022

• "Excellent place to stay well equipped fantastic views and would highly recommend it."

  It maybe a uphill walk back but worth the effort.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved your stay! Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Kenneth4.4★Oct 2022

• "We so enjoyed our stay."

  Everything worked and the property was so well equipped and spotlessly clean. I did notice in the main bathroom the WC cistern was not fully closing. This meant water was being wasted 24 hours/day. In the main bedroom the plastic covering on the headboard was very loose and needed securing. St Ives is a great place for food, walks and scenery and we will be back again soon. David and Joyce

  Thank you for you Feedback following your recent holiday at Penthouse View and we are so pleased to hear you enjoyed your stay. Thank you also for the points you noted, we have passed these on to our Property Management Team for their attention. We do hope to be able to welcome you back again in the future. Best Wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by David Anderson5.0★Oct 2022

• "Lovely apartment with great views across the bay."

  Clean, comfortable and well equipped. Would defiantly stay again

  Thank you very much for your lovely Feedback and we are so pleased to hear you appreciated the wonderful sea views from Penthouse View during your stay. We look forward to welcoming you back again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Robert5.0★Sep 2022

• "Had a lovely stay BUT there was food left from previous occupants in the freezer and bread bin."

  The hob was dirty, scraps of food left on it and just not cleaned properly. As for the oven, the previous occupants had used the grill pan (it looked like all week) it was disgusting, we had to get the cleaner back. Then the main bathroom sink was blocked (the cleaner should had seen that had she bothered to clean it) The hob worked intermittently and had a faulty switch (reported) which made us check the fire extinguisher which hadn’t been checked since 2015 (reported) The fans didn’t work in both bathrooms, we were told they knew about it? Wasn’t informed about building works next door which was a bit disappointing due to the fact they arrived for work at 7am. Positives are you have a really lovely place, stunning views, good access, just needs looking after with more care to attention.

  Thank you very much for your constructive feedback. The property does have a Fire Risk Assessment every two years to check that it is compliant. We will forward your comments about the cleaning and grill pan to the housekeeper. The hob switch and extractor fans fault has been reported to our maintenace team to be repaired and there is a building works notice on the website prior to a guest placing a booking so that they are aware of potential disruption. We are glad that you had a lovely stay and the views were stunning and we look forward to welcoming you back to the area. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by James3.1★Aug 2022

• "This holiday rental was a dream, perfect in every way location setting, first class there was nothing more we could of asked for, would highly recommend, thank you."

  Thank you so much for your wonderful feedback! We are thrilled to hear you have spent a dream holiday at Penthouse View and would highly recommend a stay to other people. Thank you so much again for your kind words and we hope to get the opportunity to welcome you back soon! Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lucy5.0★Aug 2022

• "Lovely property, clean, comfortable and very well equipped."

  Enjoyed looking at the view of the sea from the balcony and windows, great to see the sunrise if up early. The welcome pack of high quality local food items was very welcome. Had a great holiday in St Ives, would definitely book Penthouse View again.

  Thank you so much for your wonderful, positive feedback. We are thrilled to hear that you had a wonderful stay! We have found what you have described in your feedback is a common issue of sunscreens and body lotions not being completely waterproof; these products leave behind residue in the water which also build up in front of the filters. For this reason, we mention in the Quick Start Guide, that guests shower before entering the hot tub to avoid this issue. Please note that specialised companies maintain the hot tubs of our properties carry out a full water change on the changeover days and attend for water treatments twice in a week. We thank you again for you feedback and hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Caroline5.0★Jun 2022

• "A great property with outstanding views, a good selection of facilities and everything needed for your stay."

  We were treated with a a great view of the fireworks from the jubilee celebrations. Bed was comfy. A great location too, only 5-10 mins walk to center of St Ives. Meant we could enjoy evening dinners out without having to take the car. Had an enjoyable stay and would recommend. Our only criticisms would be cleanliness could be a tad better (although good) lots of dust/ dirt under the sofas (discovered whilst doing yoga) and a couple of food stains on the pillows sofas. Would suggest washing those. The room also gets extremely hot and this wasn’t the hottest of summer weeks, so either blinds or air con is perhaps needed in the living space. The tv remote didn’t seem to work for us, we could get the tv on using other remotes/ to watch SKY but not to change over to use Netflix etc. even with with a battery change. The lack of a lift was tough, especially after a day of st ives hills, although appreciate that is not something easily changed and not a deal breaker. Lastly the building work, we were warned or this, although had been advised it wasn’t right next door and we were the apartment closest to it. Luckily we we were out most days so it wasn’t too impactful. Mainly the mornings were a tad noisy from the very loud builders convos in the car park downstairs, perhaps this could be addressed.

  Dear Mrs Malone, Thank you very much for taking the time to leave us your feedback as it is very important to us! We are happy to hear that you had an enjoyable stay and would recommend staying at Penthouse View to other people. We can assure that we will look into the points you have raised to improve and address any issues to be rectified going forward. We hope to welcome you back in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Francesca4.7★Jun 2022

• "We had an enjoyable week’s stay at the apartment during half-term in February 2022."

  We absolutely love the sea and the apartment has a fantastic view of the ocean which is breath-taking when you first arrive and lovely to wake up to each morning. There was ample parking right outside the apartment and a short walk down to the St Ives town centre shops and restaurants or beach front. The kitchen area had all the usual facilities you would expect – oven, microwave, fridge, etc - and there was plenty of crockery, cutlery and utensils for self-catering. As our visit was in Winter, we probably spent more time in the apartment than had it been summer. The beds and the lounge area were very comfortable and hot water was always available in the bathroom. Although we experienced a problem with the heating, the management company was easily contactable and promptly sent someone out to assist us. I would like to visit again – perhaps in summer next time!

  Reviewed by Lewis3.8★Feb 2022

• "Only issue - I don’t understand why each apartment doesn’t have its own numbered parking place."

  Thank you for letting us know, we will feed this back to the owner to see if the space can be numbered. We hope you had a lovely holiday, Kind regards, Carbis Bay Holidays Property Owner

  Reviewed by Paul5.0★Sep 2021

• "Blinds are needed in the main room as the heat was unbearable at times when sun was shining, plus this prevented us for watching the tv as it was so bright in the room Summer duvets would be an idea as it was very warm on an evening."

  Other than those two points fabulous apartment. Another thought, it would be a good idea if each apartment had its own designated car parking spot instead of a free for all, poor parking by other residents made it very difficult at times to park.

  Dear Susan, Thank you for your Feedback following your recent stay at Penthouse View and I’m very pleased to hear you thought the apartment was fabulous. I’m glad to hear you had good weather during your stay and Thank you for your points regarding blinds and summer duvets we will certainly pass these on to the Owners for their consideration. I am very sorry to hear of the parking issues you experienced, the car park is overseen by a parking company who normally monitor this. Thank you again for taking the time to leave your Feedback. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Susan4.7★Aug 2021

• ""Great apartment and well located."

  "
  NV

  ReviewAug 2019

• ""We had a fabulous few days in st ives, the penthouse was absolutely beautiful and felt like home as soon as we arrived."

  The Cornish cream tea left for our arrival was the icing on the cake as was the view from the apartment. The facilities in the penthouse were superb and there really is no need to eat out. The apartment was absolutely spotless and full of home comforts. The walk into st ives takes about 7-10 minutes but is lovely with the views in front of you. We really can’t wait to return and would definitely recommend the apartment to family and friends."
  BETHAN HUGHES

  ReviewApr 2019

• ""We really enjoyed our stay, especially the amazing sea view!"

  There were so many little touches such as the toiletries, beach towels, welcome drinks, mince pies and the fleece blankets to use when sitting outside which made it more than just your usual self catering property. The place was spotlessly clean and it was easy to make it home over the new year." Hannah Pratley

  TestimonialJan 2017

• ""We had a great short break at Penthouse View, the standard of accommodation and cleanliness of the apartment was excellent."

  We would have no hesitation in returning and recommending to family and friends." Peter, Joan & Alexandria Martin

  TestimonialNov 2016

• ""Penthouse View is a new addition to our portfolio."

  Guest comments will be added as soon as we receive them."

  TestimonialAug 2016

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