The Boats

15 Customer Reviews

• "This is a lovely apartment, perfect view and location."

  Well equipped and laid out. I wouldn't have the dark wallpaper in the longe though, as it makes the room dull. I thought the cleanliness was OK, until I had a bath. Then I noticed that it was dirty around the tap and base of the shower screen. The beds were both soft, but surprisingly comfortable even though we both need firm mattress for our backs. All in all we loved the apartment and wound definitely return again.

  Thank you for your review, it’s great to hear you enjoyed your stay and loved the apartment and found the mattresses so comfortable. We appreciate your feedback regarding the cleanliness issues in the bathroom and we would like to thank you for bringing this to our attention. We have ensured our housekeeper will pay special attention to these areas in the future. For future bookings please feel free to give us a call the moment you have any concerns, and we will do our best to rectify them in a timely manner. Property Owner

  Reviewed by Pamela3.8★Nov 2024

• "The apartment was in an ideal location for us, travelling by train."

  We caught the T2 bus directly to East Pool Mine and the 17 bus directly to Trengwainton Garden right outside the apartment block. We also found it an easy walk into St Ives. The view from the apartment balcony was stunning and the perfect spot to sit having a cup of tea or coffee. We were very comfortable, had everything we needed and had a lovely holiday at The Boats.

  Thank you for your feedback we are pleased to see that you had a lovely holiday. We hope to see you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Claire4.4★Sep 2024

• "Beautiful apartment with fantastic views."

  Easy walk into St Ives from the property and having somewhere to park our car was a bonus. Whilst most of the kitchen was well equipped, there was an odd selection of non matching drinking glasses and the fridge, even on the highest setting, never felt cool enough. Overall, we had a lovely, relaxing stay and would highly recommend.

  Thank you for your feedback we are pleased to see that you had a lovely and relaxing holiday. We hope to have th oppotunity to welcome you back again in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Jane4.7★Sep 2024

• "Brilliant location especially as we planned lots of day trips using the train."

  Lovely views and apartment. Enjoyed eating breakfast on the balcony in the sun. Great facilities and first time I’ve seen sky tv included in a rental apartment. Would have been 5 stars throughout but the kitchen and living room needed a bit TLC cleanliness wise. We ended cleaning the surfaces and the floor which was quite dirty. Would definitely stay again.

  Thank you for your feedback we are pleased you enjoyed your holiday. We shall look into the points you have raised for future improvements. We hope to see you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Alan4.4★Aug 2024

• "The holiday was very good."

  However my experience has been extremely tarnished by the entirely unacceptable customer service. I left the accommodation and later realised I had left a drawer uncleared with some expensive clothing and other items in it. I have called you and sent 3 separate messages through the portal the first of which went on 31.07.2024. Each time I received an automated response telling me it would be dealt with within 24 hours. Now 11 days later I have not had a single response. I do not know whether the clothing has ever been found and could be sent to me(you clearly state for a fee if £30 this is possible) or whether it has been taken - I simply have not heard anything at all. I have booked 3 holidays with Sykes and I will after this never do so again.

  Thank you for taking the time to give us feedback after your stay. We are pleased to say that the clothing has been found since your departure from the property and is in the local office. We have tried to contact you to make the arrangements to return your clothing and items to you. The Carbis Bay Holiday Office is open from 9-5.30 Monday to Saturday and can be reached on 01736 630015. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Andrew4.1★Jul 2024

• "We absolutely loved the Boats, the location is perfect and the apartment itself is wonderful."

  We did leave a note for housekeeping, as there was an awful lingering smell from the fridge when we arrived, which we discovered emanated from a bottle of milk that had been left and which had curdled. There was also a bag of frozen chips in the freezer, which could have been useful perhaps, but we never cook whilst away, as we make good use of the abundance of restaurants nearby. The batteries on the remote for the bedroom tv need replacing, as do the back-up batteries on the smoke/ heat alarms in the second bedroom and kitchen area (the red warning lights were flashing every few minutes). We did have a problem in the car park, as the car in the adjacent space was a large Range Rover. Fortunately we had travelled in my wife’s small car so with a bit of effort we managed to squeeze in. If I had brought my own car, we would not have been able to park due to the stone pillar at the one corner of the space limiting access. Perhaps prospective holidaymakers could be advised of the limited space available, and recommend, if they have the option, to do as we did and travel in a reasonably sized car. We would also have found it helpful to have two door keys (two are described in the welcome pack, but only one was provided). None of this was a major concern to us though, and we thoroughly enjoyed our stay.

  Thank you for your feedback. We are pleased to see that you loved the property and enjoyed your stay. We hope to welcome you back again in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Andrew4.4★Jun 2024

• "The Appartement was very beautiful and comfortable for two adult couples with two bathrooms and lots of space and the view to Porthminster Beach."

  Only pots and pans for example, used by other guests, haven’t been cleaned very well sometimes

  Thank you for your feedback. We are glad you enjoyed your stay. We shall look into the points you have raised for future improvements. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Doris4.7★May 2024

• "Excellent location, fantastic view, very spacious and comfortable apartment."

  Reviewed by Vasileios4.4★May 2024

• "Washing machine door not fitting well."

  Some of the light switch caps were not secure and kept falling off. ( lounge and master bedroom ) Only small things, but could end up being a problem. Certainly didn’t spoil our holiday in this beautiful apartment We have holidayed at the Peninsula apartments for over 10 years. Hayley and her housekeeping team always keep the apartments spotless. A big shout out to them. Hope to get back very soon.

  Thank you very much for your feedback and helpful comments. We will act accordingly! Really glad you enjoyed your stay though. Kind Regards, The Property Owners Property Owner

  Reviewed by Sharon4.7★Sep 2023

• "We love this apartment and have stayed a few times before ."

  It’s hard to beat the lovely location and views. However usually when we arrive we get lovely welcome pack with local apple juice a cream tea etc but we didn’t get one this time which was disappointing because we always looked forward to it after a long journey .Also there was no tea or coffee provided this year so we couldn’t even make ourselves a drink when we got there . Also there was no soap in the bathrooms . Have you stopped leaving welcome packs and tea and coffee etc now ?

  We do hope you enjoyed your latest stay at The Boats and thank you so much for taking the time to leave your Feedback comment. We are so pleased to hear you love the apartment and we agree that it’s in a great location within St Ives as well as having wonderful views across Porthminster Beach. We are very sorry to hear some of the items of your Welcome Pack were missing, we have contacted the Housekeeper that looks after The Boats regarding this. With regards to the complimentary Cream Tea, unfortunately as the small local bakery that used to supply these has closed we were forced to find and alternative and I am pleased to advise that after much research and tastings we now offer local Cornish Fairings for our guests to enjoy during their stay. We look forward to the opportunity to welcome you back again soon. Best wishes The Carbis Bay Holidays Team. Property Owner

  Reviewed by Stuart5.0★Jun 2023

• "Lovely location but the apartment should not be listed as ‘luxury’."

  It is jaded in parts and needing modernisation. For example - bathrooms are looking old with grout and shower door seals unclean, kitchen appliances not great, these are cheap enough to replace, and walls had poor touch up marks everywhere. Outside table was smeared and would not want to eat on it without a thorough clean. Bin in kitchen is horrible, nobody wants to touch a bin. Blinds were very dusty. Perhaps consider the cleaning contract. Would come back if apartment had an overhaul.

  Thank you for your feedback. We are saddened to hear that you found a few needing improvement during your stay. Thank you for your constructive comments, these have been taken on board and are already beginning to be actioned. We would always like the opportunity to rectify any points so please contact one of the local team on 01736 630015 and we will be able to assist straight away. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sarah3.1★Feb 2023

• "Flat was a bit cold when we first arrived and took a couple of days to warm up."

  Seemed like the boiler was turned down as water was just about hot enough- not something we had experienced when we have visited at this time of year previously. Increasing the temperature on the hall thermostat made no noticeable difference.

  Thank you for your feedback. We are saddened to hear that you struggled with this. If you have any issues like this during your stay please contact the local office on 01736 630015, and one of the local team will be able to assist you straight away. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Heather4.4★Dec 2022

• "Thanks to everyone involved with the Boats apartment ."

  Another wonderful stay at this brilliant place .We have stayed here many times and it is always a good holiday always clean and well looked after.Many thanks hope to revisit again soon.

  Thank you very much for your lovely Feedback following your latest holiday at The Boats, we are so pleased to hear you enjoyed another wonderful stay and we look forward to welcoming you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Gary4.7★Nov 2022

• "I would advise future renters not to make the mistake I made by booking 2 consecutive weeks."

  We vacated the property to allow a full clean for the second week including emptying all the waste bins as requested. On our return the bed linens had been replaced plus bathroom towels but no sign of any hoovering, NO toilet rolls, NO soap or shampoo, NO dishwashing tablets. NO washing up liquid

  Thank you for your feedback. We apologise if the two consecutive bookings have caused any confusion and inconvenience. With consecutive bookings we usually advise that guests do not need to check out and check back in as we make the housekeeping team aware of this. To confirm this, we called yourselves on 11.11.22 to say it would just be a linen change and not a full clean. Because the property is self-catering, after the first welcome items the rest must be supplied by the guests. If you have any questions on this matter, please don’t hesitate to contact us directly. Thank you again. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Hilary3.8★Nov 2022

• "We had a lovely stay in St Ives at The Boats."

  The location of the apartment is perfect. It has a fantastic balcony, great for sitting out with your morning coffee. The apartment was extremely clean and all of the furnishings were excellent quality. The use of the next door’s hotel’s facilities is also an added bonus. I would not hesitate in recommending The Boats.

  Thank you so much for your kind words and for taking the trouble to write them. They are very much appreciated and really glad that you had a great holiday (not that I think you can ever have a bad holiday in St.Ives!) Property Owner

  Reviewed by Joanne5.0★Aug 2022

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