The Penthouse

33 Customer Reviews

• "Minor maintenance issues need to be addressed - blinds in the velux windows need fixing, kitchen sink drain is smelly."

  A tv with Freeview would be better than the limited Sky package. Very disappointed that there was no welcome pack (milk, tea, coffee, kitchen roll). Luckily we brought some with us. Lovely views and location.

  Reviewed by Roger4.1★Sep 2024

• "Such a lovely clean, spacious apartment with incredible views and the parking space is a huge bonus too!"

  This is our second stay at the penthouse and it definitely will not be our last!

  Thank you for your feedback we look forward to welcoming you back again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Megan5.0★Oct 2023

• "Enjoyed our week, lovely apartment but must agree with past comments about maintenance ie 1, Could not access Sky TV and remote not working."

  2. Top floor bedroom - Heated towel rail not working, shower fitment loose, 1 roller blind broken. 3. Stains on stairs and rug in lounge. Would still return though as we love St Ives and loved Porthminster Beach and parking space very good.

  Thank you for your feedback, we are pleased to hear you enjoyed your week. We are sorry to hear of the issues you experienced during your stay, we will be sure to look into the maintenance points mentioned thank you for bringing these to our attention. We do hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Gary3.8★Sep 2023

• "We really enjoyed our stay in this lovely penthouse."

  Ideally positioned in beautiful St.Ives with the added advantage of good parking. A very well equipped apartment over two floors with great views. We strolled down to porthminster beach each night for a glass of wine and take in the lovely views. Thank you for sharing your apartment with us.

  Thank you for taking the time to give us feedback we are glad you enjoyed your stay. We hope to see you again in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Neil4.7★Sep 2023

• "A stunning apartment with beautiful views."

  Excellently equipped and spotlessly clean. The beds were very comfortable. We had the most amazing holiday...... Thankyou!. Just nedd to mention that the Sky Box seemed to overheat so we couldn't use it. It perhaps needs checking. Kind regards, Rosemary and family

  Thank you for taking your time to leave feedback it’s much appreciated, we are pleased to hear you found the apartment spotlessly clean and excellently quipped. Thank you for bringing the Sky box to our attention we will be sure to take a look into this. We hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Rosemary5.0★Sep 2023

• "On arrival we found the apartment not very clean & certainly not up up to the usual standard of a Sykes accommodation."

  It was quickly resolved when we contacted the cleaner and someone returned and spent an hour & half doing certain areas we had mentioned but this did stop us unpacking after a long car journey from South yorkshire.My 12 year old son is disabled & has learning difficulties so this was extra stressful. As for the apartment itself very nice modern with good kitchen equipment. Great sea views. We were very lucky with the weather it was fantastic. Not so good was the beds if you are a tall chap like myself simply not big enough & uncomfortable. Also need some sort of black out curtain/blind in 2 of the bedrooms. Be aware of the road noise from the main route into St Ives itself...ear plugs came in handy if you want a lie in or afternoon siesta.

  Reviewed by Ian2.5★Aug 2023

• "We found the apartment to be well-equipped and clean."

  The location is wonderful. We had a great holiday, but wouldn’t return to this accommodation. We found the layout though to be quite antisocial and a bit strange - the upstairs lounge meant there was no comfortable seating downstairs, which meant we spent less time together as a party than would be normal for us. Also, it seemed strange that the twin room benefitted from en-suite and balcony and the double had neither. We also found the beds to be quite uncomfortable.

  Thank you for your feedback, we are glad to hear you found the apartment well equipped and clean. As noted on the website The Penthouse is a duplex apartment with the master ensuite bedroom and the living area on the upper floor enabling guests to enjoy the views of St.Ives bay and the second and third bedroom are on the lower floor. We are glad to hear you had a great holiday. We do hope to welcome you back to Carbis Bay Holidays again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Kimberley3.8★Aug 2023

• "I think its a great property,in a great location if it wasn't for maintenance ..."

  I think its a great property,in a great location if it wasn't for maintenance that needs doing on the place I would happily come back year after year

  Thank you very much and we are pleased to advise that the dishwasher at The Penthouse has now been repaired. We look forward to the opportunity to welcome you back again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Alan4.1★Jun 2023

• "The washing machine did not work, could not be fixed during our stay and no alternative or discount was offered (we were told there was a launderette in town!"

  ) The master bedroom and twin room could really benefit from proper blinds. Waking up at 5am every day was not great. Otherwise the apartment was well equipped and in a great location.

  Reviewed by Suzy4.1★May 2023

• "This is quite lengthy but issues require resolving."

  First impressions of the penthouse apartment was fine. We did find a few lights out on the Saturday evening. Tried to watch the sky channels, but came to the conclusion that the sky remote was not working. Had a shower in the morning found the shower hose was leaking badly and needed replacing. Made breakfast in the morning and found two of the frying pans were in a very poor condition. Contacted C.Bay on the contact number on the Tuesday due to B. Hols. Spoke to Kate I think. She said someone would come out to check out the issues. Someone did call and replaced a few bulbs. They left a note for us saying taken pans, and the sky remote saying it was faulty. Cameron rang us to say a plumber would be calling to replace shower hose 3pm ish following day and to leave key in safe key box. Plumber didn’t turn up and no new pans and no sky remote by the end of the holiday and no further contact for update. We have holidayed many times with CBay hols as our record of visits shows. We left very disappointed on this occasion. Look forward to your feedback unless we don’t hear from you again.

  Reviewed by Kathleen3.1★Apr 2023

• "A fee minor niggles: The sky TV hand control did not work in the lounge; The sink tap in the kitchen needs attention."

  Otherwise, an equality property fitted out very comfortably with quality furniture and fittings. Would be happy to recommend.

  Reviewed by Keith3.8★Feb 2023

• "We have stayed six years running at this accommodation, so I think that you can say that we love it."

  The penthouse provides everything for times when there are just the two of us, or when we have the wider family with us. Great location and views, well appointed and spacious. Great parking for the larger vehicle.

  Thank you for your fantastic feedback. We are thrilled to hear that you love the property and your stay! Thank you so much again for your comments and we hope to see you next year to make is 7 years running! Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Kevin5.0★Sep 2022

• "The property was in good clean order, and benefits from one of the best parking spaces available."

  The kitchen was well stocked with pots, pans and utensils, there was the right amount of crockery and cutlery, and apart from a few lights being out, it was hard to fault anything. The property is very close to the train station, and a reasonable walking distance to town, and the views from the top floor were fantastic. Only minor niggle was the sky box (situated downstairs and feeding the upstairs television) resulted in a poor viewing experience, but not really a problem because we spent most of our time out of the apartment anyway.

  Thank you very much for taking the time to leave us feedback and comments following your stay at The Penthouse. We are very pleased you have found the property clean and well equipped. We hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Property Owner

  Reviewed by Jason5.0★Aug 2022

• "Disappointed that the balcony and furniture was covered in seagull droppings."

  This is to be expected at the seaside but could have been cleaned up prior to our arrival. I spent 20 minutes washing and brushing the balcony so it could be used. Everything in the flat was good quality and looked to be relatively new however the beds were very uncomfortable. My biggest criticism is that in the listing there is no mention how steep and long the walk back from St Ives is. As a pensioner with arthritic knees I would not have taken this apartment. This alone had a huge negative bearing on our enjoyment of the week.

  Dear Mr Harvey, thank you for your valued Feedback following your recent stay at The Penthouse and we are sorry to hear you were not happy with all aspects of your stay, we have passed these on to the relevant persons for their attention. Thank you again for your comments. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Bill3.1★Jun 2022

• "The location was good."

  The penthouse itself was ok. A couple of thing could be improved e.g. plug in main bath did not fit and we had to use a tea towel to plug the bath (we have a toddler that bathes rather than showers), the sky package was bit misleading and we couldn't access lots of programmes. Shame we couldn't access our own Netflix account. We also had to replace the batteries in some of the remote controls ourselves. It felt a bit mean that we had to provide our own tea towels (although I already knew that from the description) and my pet-hate is when insufficient dishwasher tabs and washing up liquid are provided for the week. 2 dishwasher tabs are not enough for the week and I don't wish to buy a pack of 30! No problems with the lift for us and the parking was fine for our big car.

  Dear Mrs Doyle, Thank you very much for your feedback as it is very important to us! We are sorry to hear that some things were not quite as you expected them to be. We can assure that we will have a close look into the points you have raised and make amendments if necessary so problems can be rectified going forward. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Louise3.8★Apr 2022

• "Second visit to The Penthouse."

  Lovely views to the coast from most windows. The apartment is clean and comfortable with a well equipped kitchen, good beds and pillows and a big light lounge. Some bulbs in the en suite need replacing. Very convenient for the bus and train station and a short walk to Porthminster beach and town. The allocated parking is big enough for a large car.The Harbour hotel just opposite is very convenient for a decent meal on a rainy evening. We really enjoyed the week and look forward to returning.

  Thank you for taking the time to submit your feedback. We are so pleased you enjoyed your holiday. Looking forward to welcoming you again soon. Kindest Regards The Carbis Bay Holidays team. Property Owner

  Reviewed by Gillian4.4★Mar 2022

• "Kitchen could do with more crockery and bowls- and there was limited storage for groceries- but otherwise excellent in every way!"

  Thank you so much for your positive feedback. Your comments have been passed on to the relevant team to action. We are so pleased to hear that you had a wonderful stay! We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Gregor4.7★Feb 2022

• "We loved this property from the moment we arrived."

  After a difficult couple of years shielding during the pandemic it felt like the perfect place to escape and unwind. The views, facilities and location are excellent. We won't hesitate to come back. Thank-you for the opportunity to sample a little taste of Cornish heaven!

  Reviewed by Nathan5.0★Feb 2022

• "The apartment was very convenient for walking to the town, beaches and station."

  It was spacious, clean and comfortable with a well stocked kitchen, and lovely sea views from several rooms. The balcony furniture should be upgraded, the chairs are very uncomfortable.The parking space is ample but please trim the bushes.These are very minor points, overall we really enjoyed our stay.

  Thank you ever so much for your feedback, we will forward the comments regarding the balcony furniture across to the owner in case they wish to replace these. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Gillian5.0★Oct 2021

• "We have been to st ives many times previously stayed at carbis bay compass point, the penthouse was lovely but just a couple of issues, the bathroom light in the top bedroom needs replacing, the sink does not drain away I think it may be blocked, The lift is not working and has not been for a while according to the visitors book which was difficult for me as I am 6 weeks knee replacement."

  Dear Vanda, Thank you for taking the time to submit your feedback for your recent stay at The Penthouse. The points you have raised have been passed to our property management team and the housekeeper and they will look at the points, we really appreciate your time to let us know. We sincerely hope to invite you back in the future. Kind Regards, Carbis Bay Holidays Team Property Owner

  Reviewed by Vanda4.4★Sep 2021

• "Constructive feedback (major): 1."

  The fridge & some of the crockery was not clean and we complained at the time. It seems odd that you allow 8 hours between guests for changeover but then fail to clean the kitchen area properly. Very disappointing. 2. Lack of a working lift, which luckily was not a problem this time however if we have brought my mum-in-law on this holiday that would have been a major problem as the stairs present an issue for disability access. The fact that the lift broke down in May and we were not advised was also disappointing as I would have thought that this sort of issue would need to be highlighted to customers. Note the property is on a the 2nd (top) level. 3. The sink in the bathroom adjacent the washing machine cupboard does not drain properly due to sticky plug and needs attention. 4. The TV in the main large bedroom (top floor) got a weak signal message & would not work so we ended up borrowing the TV from the other bedroom so that my parents had a working TV. Minor feedback; Sofa was a bit low/sunken so was not very comfortable. Disappointing that Kingsize beds not used a there is sufficient space to do so in both larger bedrooms. The time between handovers seems excessive - we are going to another booking later in August and we are allowed to leave at 1000 hrs and gain entry by 1500 hrs so not sure why CBH need an extra 3 hours!!!

  Dear Jon, Thank you very much for your constructive feedback. I have highlighted the cleaning issues to the housekeeper to ensure these are addressed in the future and also highlighted the sink not draining, the weak TV signal to Property Management to attend to. We will feedback the issues with the sofa being a bit sunken to the owners for their information. The time between check out and check in is being revised to check in at 4pm and check out at 9am moving forward. Unfortunately, the housekeeping and maintenance team require the extra hours between guests in case any issues are encountered during a previous guests’ stay which need a couple of hours of repair time before the cleaning team can attend and then new guests can check in after the cleaning has been finished. We will speak to the management company of the building to ensure they are on top of keeping the lift fully functioning for all visitors. Kind regards, Carbis Bay Holidays Property Owner

  Reviewed by Jon3.1★Aug 2021

• "We found the penthouse perfect for our stay, a great position and everything we needed in the apartment."

  We would revisit to enjoy this beautiful place.

  Reviewed by Natalie5.0★Jun 2021

• "The 5pm check in and 9am check out should return to more client friendly times at the earliest opportunity."

  Reviewed by Peter3.8★Jun 2021

• ""This is the second time we have stayed in this apartment."

  It is comfortable with everything we needed. The view is lovely from the kitchen window over to the island. We would definitely stay here again."
  Christine Kerr

  ReviewMar 2020

• ""We were staying for 7 nights at the apartment with 6 adults (couple and 4 adult children)."

  Very spacious and clean. Nice open kitchen with all you need for cooking, dining-place and annex terrace. All bedrooms have their own (small) bathroom, toilet, television, ... The bedroom at the top floor is very spacious, has nice views, but there is not enough light in the associated bathroom for woman's makeup (that's the only small point of criticism we had). Nice and very spacious living room at top floor (television, wii, ...). The Wi-Fi works fine in the apartment. Shops and bakeries at 15' walking distance. Very nice beach, safe for children and with beach lifeguards (also 15' walking distance). Keep in mind that there are steep solves when you explore the area by foot (it is not recommended to use your car to drive in St-Ives downtown area). Keep in mind to make reservations in time if you want to go dining at restaurants or (famous) pubs in the Cornish region and even in St-Ives centre. We were lucky with the weather conditions and had a very good time."
  Henk

  ReviewAug 2019

• "Lovely first holiday to St Ives in a very comfortable and cosy apartment."

  Great views and lucky with the weather. Hope to visit again soon.

  TestimonialOct 2018

• "It was a great stay here, loved it."

  Lovely views of St Ives it was so lovely of you to give use some scones. Thank you

  TestimonialAug 2018

• "Great apartment, beautifully presented and well equipped with everything you need."

  Lovely touch to find a cream tea on arrival.

  TestimonialJun 2018

• "Fabulous week as always don’t want to leave."

  We have booked with CBH for a few breaks now and will continue to do so. The champagne in the fridge for valentines was a lovely treat and the kids loved the chocolates. Thank you for another fabulous week!

  TestimonialFeb 2018

• ""We had a fantastic time and loved The Penthouse - it more than met our expectations and the quality of the fittings and the views were fantastic."

  " K Boettcher

  TestimonialJul 2015

• ""We did have a great break in St Ives and despite the weather managed to really enjoy our week at the Penthouse."

  " N. Thomas

  TestimonialJul 2015

• ""Great apartment and location, have no hesitation in recommending it and would happily stay there again."

  " M. Wilkinson

  TestimonialJun 2015

• ""I genuinely cannot recommend The Penthouse highly enough, it was without a doubt the best we've stayed in."

  We've been holidaying in St Ives every year since 2005 and Gallinas Point was a definite highlight. Your colleagues were very helpful with the booking and administrative arrangements. We extended our stay by an extra night and this was sorted with the minimum of fuss." G. Cooper

  TestimonialJun 2015

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