The Sanctuary

56 Customer Reviews

• "We found the Sanctuary clean, comfortable and ideally situated for exploring St Ives."

  However, if you wanted to venture further afield without using a car the time taken by bus or train was very long in comparison. Although there were some quality fixtures we would not really consider it 5 stars compared to other properties that we have stayed in. Both the main bathroom and the en suite had no shelves to leave your toiletries on and the main door was very difficult to open/close as it required some of the ‘high spots’ shaved off. We were disappointed that, although advertised as having Sky Cinema, there were very few, mainly older films, that were available to view. There was a hand written note within the property detail folder stating that it had been abused in the past and therefore the full facility removed. That should be updated in the on line description of the property. Also Netflix asked for a subscription when selected; which should also be amended in the property description. We did have one issue when the toaster tripped the main circuit breaker for the electrical sockets in the property. It could not be reset, as normal, and there was no power to any electrical appliances, fridge/freezer etc. However, once reported the problem was resolved within a couple of hours.

  Thank you for taking the time to give us feedback after your stay. We are pleased to see that the team was able to resolve the issue you reported quickly. We are sorry to hear your disappoinment with the entertainment provided, the property is described as having a Sky Tv and Sky cinima package and is not advertised as providng a Netflix subscription.There is a note on the website to explain that each Sky package may varry and some restrictions may apply to viewing. We shall look ino the other points you have rasied for future improvements. Kind regards, Carbis Bay Holidays. Property Owner

  Reviewed by Michael4.4★Sep 2024

• "We had a very nice stay at The Sanctuary."

  The property is ideally located on the hill above the town, making access to the town, beaches and train station very easy. The property itself was well maintained and clean, with all of the mod cons that a family require. Would highly recommend.

  Thank you for your feedback. We are pleased to see you had a nice stay. We hope to have the opportunity to welcome you back again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Shaun4.7★Aug 2024

• "The first night was beautiful, just like the other days."

  Very beautiful, clean and fragrant accommodation, perfect beds, we slept well, everything we needed was available, we will come back here every summer, thank you very much for everything.

  Reviewed by Martina5.0★Aug 2024

• "Property was lovely and had everything we needed."

  Would come again if we come back to St Ives in the future. Thankyou. Chris Mills.

  Thank you for your feedback we are glad you enjoyed your holiday. We look forward to welcoming your back again in the near future. Kind regards, Carbis Bay Holidays Team Property Owner

  Reviewed by Christopher5.0★Jul 2024

• "Very nice accommodation and handy for walking into town (and the station)."

  Pretty good and secure parking for the car, but only one slot; this may have been a problem if our (adult) children had joined us from a different part of the country. We had a lovely seek in St. Ives; but to be fair, we had unusually good weather for the time of year (late September).

  Thank you for your feedback. We hope to see you again in the future, Kind Regards, Carbis Bay Holidays Team Property Owner

  Reviewed by Gary4.7★Sep 2023

• "We really enjoyed our stay."

  I really liked the little extras, a beach bag and beach board; which my daughter loved using! The only thing I think could be improved is the outside area was dirty and could do with jet washing. But that was a very small issue on a very lovely holiday for us.

  Thank you for your lovely feedback. We are thrilled to hear that you loved the property and your stay! Thank you for your comment which have been passed on to look into, and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Giles4.7★Aug 2023

• "Very modern and clean property."

  Positioned close to railway and st Ives town. Main bedroom superb with on suite shower room. The lounge and kitchen area was well equipped with everything we needed. My mother in law has difficulty with her mobility and uses a wheelchair. She comfortably manoeuvred around the property which delighted her. The additional outdoor area and parking space was a very welcome extra. We had a lovely stay. We felt it was a little on the expensive side but you get what you pay for. We couldn’t fault the accommodation. We were welcomed with a very thoughtful welcome gift of Prosecco, Cornish apple juice(which was gorgeous) biscuits, milk, tea and coffee. They even left a packet of dog biscuits. Unfortunately we lost our dog before we could take her away with us, but we really appreciated the thought. The whole area was very dog friendly for those wanting to take their dogs on holiday. Most shops and pubs allowed dogs. I would definitely recommend this accommodation.

  Thank you so much for taking the time to leave such lovely feedback after your stay at The Sanctuary. We are so pleased to hear you enjoyed your stay and would recommend the property. We hope to have the opportunity to welcome you back in the near future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Adrian5.0★Jun 2023

• "Having stayed in The Sanctuary many times, we don't feel that this property warrants the weekly rate anymore - The owners have not maintained this property to the high standard as promised on the property website description and photos (photos obviously taken when the property was refurbished in 2016) - The carpets in the bedrooms look stained and grubby and in need of replacement."

  The lounge curtain is stained and the sofa also looks grubby - We understand that this is a 'dog-friendly' property but we have stayed in other 'dog-friendly' properties in St Ives which are excellent! (No dis-respect to the house-keeper who obviously does her best) - Money needs to be invested in this property by the owners to maintain the high standard it once had - Sadly, due to the gradual deterioration in standards we will not be staying in The Sanctuary again.

  Thank you for taking the time to give us feedback after your stay we shall look into the points you have raised. We hope you'll reconsider rebooking with us. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Julie3.1★May 2023

• "Second New Year in this amazing property."

  Absolutely spotless, immaculate crockery etc; Brilliant location. Everything we needed for a truly fantastic stay

  Thank you so very much Alan ! We are thrilled to hear it’s your second stay ! Happy new year 2023 ! The Property Owners Property Owner

  Reviewed by Alan5.0★Dec 2022

• "Shower stall in en-suite had poor drainage of water Carpets in bedrooms look ..."

  Shower stall in en-suite had poor drainage of water Carpets in bedrooms look stained and grubby, in need of re-placement Radiator in main bedroom rusty, thus appearing dirty Radiators keep coming on, even though thermostat was off ( suggesting diverter valve is ‘passing’ which will be costing owners money) Overhead shower in bathroom has no direction control and water sprays onto the floor Rug no longer in living room so decor doesn’t feel as cosy Sky TV required a PIN number even for basic channels, which we were therefore unable to watch We have been staying at The Sanctuary for a few years now and feel that it needs to be up-dated to maintain the ‘luxurious’ 5 star standard it once had

  Thank you for taking the time to leave feedback and comments following your stay at The Sanctuary. We are saddened to hear you were unhappy with a few things and thank you for bringing these to our attention. We can assure you that we will look into the points raised closely and do what we can to resolve any issues as soon as possible. Please note that with all Sky packages some programs have restricted viewing times which have been set of by Ofcom and are controlled by a mandatory PIN. These restrictions are on a sliding scale throughout the day with all programs able to be viewed after the 9.00 pm watershed. We apologize for any inconvenience caused by this but are unfortunately unable to give out the PIN as this would enable access to the Owners personal Sky account. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Julie4.1★Nov 2022

• "We enjoyed our stay , and it was a nice walk to the village and beaches, will ..."

  We enjoyed our stay , and it was a nice walk to the village and beaches, will come back to Cornwall I loved the village, the only real thing we saw was a large mouse or a rat within the entrance of the building, our dog did chase it , that is the only downfall

  Thank you for your feedback. We are pleased to hear that you had such a lovely stay and enjoyed the area! Thank you so much for making us aware of that incident, we have not been made aware of this previously but will make the management company of the development aware so they can investigate further. Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Caroline4.4★Sep 2022

• "Lovely property - there was nothing additional we needed or wanted."

  Kitchen was perfectly equipped for cooking in. Thank you for a fantastic stay!

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Karie5.0★Jul 2022

• "A lovely apartment giving good access to the great things you can do in and around St Ives."

  Well equipped and a good size for friends sharing. It is also completely secure for a small dog which is really helpful! The parking is very convenient and a real bonus. My only quibble would be that the description mentions the views. While the apartment complex does have a good view over the sea, it’s not really visible from the apartment or the terrace area unless you are very tall and occasionally it is blocked entirely by parked cars. Not an issue as such but the wording of the description might need updating to make this clearer that the view is from the complex not the apartment itself. We spent a very happy week here and given the proximity of the town centre and gorgeous beaches I would definitely book a second visit!

  Dear Holly, thank you for taking the time to leave feedback and comments following your stay at The Sanctuary and we are very pleased to hear you had a wonderful stay. We are sorry that you have found the website description not clear enough. It appears the mention of the views is part of the development description rather than of the individual apartment. Some of the apartments do have better views of the beach than others. We are very happy that you found the property so conveniently located to the beach and the town. We are looking forward to welcome you back. Kind regards, The Carbis Bay Holiday Team. Property Owner

  Reviewed by Holly5.0★Jun 2022

• "The Sanctuary has been our first point of call when booking a flat in St Ives, but we have noticed a sharp increase in the weekly rates, since just before the Pandemic."

  As there are a number of flats now accepting dogs we may be forced to look elsewhere in future. We appreciate you have to make some profit and hope you may reconsider the pricing going forward.

  Dear Mr Bailey, thank you for taking the time to leave Feedback following your stay at The Sanctuary. Any increase in pricing has been set due to the current demand for holidays and properties in St Ives and Carbis Bay but I can confirm the rates are constantly being monitored and reviewed. With regards to Pet Friendly properties, although some of our owners have decided to accept dogs, I can confirm we still have over 120 that do not accept pets, including at 8 Gallinas Point. We do hope to have the opportunity to welcome you back again in the future. Kind regards, The Carbis bay Holidays Team Property Owner

  Reviewed by Mike5.0★Apr 2022

• "Beautiful place to explore from"

  Thank so much Michelle, we are so pleased you enjoyed your stay! Kind regards Mim and Rob Property Owner

  Reviewed by Michelle5.0★Feb 2022

• "Beautiful home away from home ."

  Close enough to beach and easy drive to other locations . I like to explore and this was the definite place to do it .

  Reviewed by Michelle5.0★Jan 2022

• "What a beautiful property."

  The apartment was clean and well furnished, the kitchen had everything you could need. Beds were very comfortable and the towels were lovely. It is in a grear location with an easy stroll to the beach and town centre with the added bonus of parking a real plus for St Ives.

  Thanks so much Susan , we really appreciate your lovely comments! kind regards, Mim and Rob Property Owner

  Reviewed by Susan5.0★Dec 2021

• "Parking was fabulous and the apartment was in such a good location and wonderfully presented."

  We had an issue with the hot water in that after running a (shallow) bath for one child, the rest of us had no hot water for a good long period of time. Also the apartment was really warm despite turning the heating right down and radiators off. But it didn’t spoil our stay! The blind in the children’s room didn’t go up which was ok as they were able to sleep but was annoying that it couldn’t be raised during the day. The front door lock needs attention, the bottom lock doesn’t work at all and the top is stiff. Despite these things we had a wonderful week and the apartment was lovely! Thank you!

  Reviewed by Natalie4.4★Oct 2021

• "We had a lovely October stay at the Sanctuary, so thank you."

  This holiday was changed twice due to covid so this was third time lucky! Some feedback... The ensuite shower plug was completely blocked on arrival, which was sorted that same day, which was excellent. The main door handle/lock needs some attention, and the lower lock doesn't work at all. In fact, on arrival the door was completely unlocked. The batteries in the remote control were almost dead. We just scraped through but the next guests will struggle. The dining table was very small for 4 people. Perhaps if the sofa was smaller, or took up less space you could fit in a slightly larger dining table. Finally, we aren't dog owners, but there was a very distinct smell of dog when we arrived. We managed to air it, and removed the dog bed from the sitting area/along with some air freshener which helped. These are only small points. We had a lovely stay at the Sanctuary.

  Dear Mrs Willott, We appreciate you taking the time to submit your feedback. Please be assured we will pass your feedback on to the housekeeper and we apologise for the points you identified. We hope to welcome you back in the near future. Kind Regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by Chloe4.4★Oct 2021

• "Loved the Sanctuary and its location."

  Hardly used the car as it was so close to the beach and the town centre. The apartment was clean and well equipped and very comfortable. Ideal for our dog too, we would definitely return.

  Reviewed by Jan5.0★Oct 2021

• "Wonderful dog friendly apartment, perfect location."

  Reviewed by Joanne4.7★Jun 2021

• ""We’ve stayed in this apartment many times now - it’s beautifully decorated, well equipped and in such a great location."

  We park up when we arrive and don’t use the car again until we leave! Would thoroughly recommend staying in The Sanctuary and exploring gorgeous St Ives!"
  Victoria Morris

  ReviewMar 2020

• ""We had a wonderful stay at The Sanctuary in St Ives."

  The apartment was immaculate, bright, and perfectly located. Everything was provided for, including a hairdryer and an iron. We were welcomed with a treat of scones, clotted cream and jam and local apple juice. The apartment is well located, with only a short walk down to the beach front and cobbled shopping streets and restaurants. I’d like to also say a big thank you to Kerry, the housekeeper. Kerry was a delight to deal with, answered all questions promptly, and in a friendly manner. I would greatly recommend this apartment and location to anyone looking for a short or long stay in St Ives and to discover Cornwall."
  Connie

  ReviewOct 2019

• ""Lovely apartment, ideal base for exploring St Ives and surrounding area."

  Nicely furnished, clean and well presented."
  Richard Jownally

  ReviewAug 2019

• ""The weather was mixed but did not stop us venturing out each and every day."

  With our batteries now recharged we look forward to returning either this autumn or spring next year God willing. Harry our pet Golden is now getting on a bit being nearly 14 but we could see his delight when we arrived. He just wants to head down to our favourite coffee stop at the Portminster Beach Café. Sad to leave but we need to regain our self-control after tasting too many delights at the various local cafés and restaurants. One of the most reasonable holiday lets in St Ives with a great position. Even a punctured tyre during the journey to St Ives didn't dampen our enjoyment. Highly recommended."
  Mike & Jean Bailey

  ReviewMay 2019

• ""We have lost count of the amount of times we have stayed at The Sanctuary."

  The apartment is lovely and is in a perfect location. We would definitely recommend staying here!!"
  Victoria Morris

  ReviewMar 2019

• ""We have stayed in Gallianas Point before but did find this apartment a little bit too small for us, but apart from that it was all very clean and accommodating."

  The apartments are in a great position and easy access to the beaches both at St Ives and Carbis Bay."
  KIM CASEY

  ReviewFeb 2019

• "Thank you for a fabulous mini break in your lovely apartment!"

  We had an amazing stay with lots of lovely walks on Porthminster Beach. We will be returning soon!

  TestimonialFeb 2019

• "Just the most wonderful apartment."

  Fantastic location, five stars! Our little dog loved the dog bed and thanks for much for the fizz! We will be coming back!

  TestimonialOct 2018

• "Thank you very much for letting us stay in your lovely apartment."

  It has everything you could possibly need and all in such a beautiful location. The beds are very comfy, just what we needed after walking all theses hills! Don’t think our dog has every walked so far nor been so happy! Porthkidney beach at Leland is an excellent place for dog walking. The welcome treats were very much apricated after a long drive down to Cornwall. Thank you.

  TestimonialSep 2018

• "We have had a wonderful time staying here once again."

  The weather has been very kind to us, which has enabled us to see Cornwall at its best. Most memorable will be catching sight of Poldark being filmed even seeing the man himself rowing a boat in Carbis Bay! Thank you for the welcome gifts too!

  TestimonialSep 2018

• "Thank you so much for the welcome pack for us and our dog Vincent."

  The apartment is great, very clean and provided everything we needed. We have a lovely time in St Ives.

  TestimonialJul 2018

• "Lovely apartment in a great location."

  Ted our dog loved his stay too and enjoyed his morning beach walks very much. Thanks!

  TestimonialApr 2018

• "“We thoroughly enjoyed our stay at The Sanctuary for the second time."

  The accommodation is always immaculate and we cannot fault the facilities provided. The Housekeeper was very good and very friendly and the booking process is easy.” G.Snelling

  TestimonialJul 2015

• ""We were very impressed with the standard of The Sanctuary."

  It was very clean and well equipped with good quality furnishings. We were met on our arrival by friendly staff and there was a lot of information in the apartment regarding St. Ives and the surrounding area. We were really pleased to have the small decking area to sit in especially as we had our dog Delta with us. We found everyone in the area to be very friendly and we ate out at several restaurants. The Porthminster Beach Café was a favourite and we had a very special anniversary meal there. Luckily we picked a great week for weather so were able to sit outside with Delta. We also loved the outside area at The Loft and were given a good welcome (and a chew for Delta) at Onshore. One night we enjoyed fish and chips from Becks. We also travelled to a favourite haunt of ours at Cadgwith and Coverack. Delta loved her walks on the beach before 8am and we also walked a couple of times to Carbis Bay and had sandwiches and a glass of wine at The Carbis Bay Hotel (not cheap but a lovely location). I think Delta's favourite beach was at Lelant after we have driven there and parked at the church. She could not wait to go for a swim and have a roll in the sand!It was really great to find such a lovely apartment where we could also take our dog and we thoroughly enjoyed our week in St. Ives." G. & B. Snelling

  TestimonialJul 2015

• ""We had a delightful holiday in the Sanctuary."

  The accommodation was excellent, a very well equipped apartment within easy walking distance to the town, spotlessly clean and with the added advantage of a parking space which is a big bonus in St Ives. We enjoyed walking the coastal path to Carbis Bay and walking down to Porthminster beach with or little dog Lola." D. Mciver

  TestimonialJun 2015

• ""We had a marvelous holiday at St Ives in the Sanctuary."

  The accommodation was excellent, and the weather could not have been better for what we had planned. We went to the Minack theatre on our first day, this is a magical experience. We also went to St Michaels mount for a day, again breathtaking. We had several walks, we drove to St Just and walked round Cape Cornwall and were lucky enough to see Choughs on the cliffs. We also walked from the apartment to Lelant via the costal path. Our longest walk was from St Ives to Zennor via the costal path, quite strenuous but enjoyable." D. Adshead

  TestimonialJun 2015

• ""We had a wonderful time as usual and would like to say how welcome we were made, we visited Cadgwith and it was beautiful and so interesting."

  Lunch on the sun trap terrace at The Loft was superb and so nice to have our little dog sitting with us there. Def. would recommend this." A. Rushbrooke

  TestimonialMay 2015

• ""We were very happy with the standard & cleanliness of the accommodation, we loved our walk along the cliffs to Carbis Bay."

  We have previously enjoyed visiting Paradise Bird Park at Hayle, a truly great day out! The famous Sloop Inn served us with some great food and also allowed 'Harry' our pet Golden Retriever to share the experience with us. Despite the time of the year, April showers and all, the weather was good enough some days for our grandson to play for hours on the Porthminster Beach." M. Bailey

  TestimonialMay 2015

• ""We had a lovely stay at The Sanctuary, the accommodation was first class clean and had equipped with everything we needed and required."

  We went to the Minack Theatre which is a must, we also went to Hobblers restaurant where we were served with fantastic steaks, as always the staff in and around St Ives are very friendly." G. Powell

  TestimonialApr 2015

• ""We had a fantastic stay at The Sanctuary everything was very clean and the modern contempary furniture made us very comfortable."

  As for walks, we did the coastal path from St Ives to Carbis Bay which enabled us to enjoy some fabulous views across the Bay. We also visited the National Trust site at Godrevy but there were no seals to see that day, luckily we saw 4 in St Ives Harbour on Saturday night so we weren't too disappointed!! We took off to Marazion and went across to St Michaels Mount which is another good walk to the top for anyone feeling energetic . Our favourite was the Ocean Grill restaurant on the Harbour Front." T Cubbage

  TestimonialMar 2015

• ""We had a great week at The Sanctuary, I cannot fault anything in terms of how we were dealt with and the level of service."

  The apartment was of a very high quality as were the amenities. We were particularly impressed that we could take our dog with us. We would definitely stay there again." L. Fallows

  TestimonialMar 2015

• ""Everything was delightful again."

  2nd time we've stayed at The Sanctuary - it is well appointed, well located, peaceful." S.Hatcher

  TestimonialMar 2015

• ""We had a wonderful time at The Sanctuary and were very impressed with the high standard of cleanliness and the choice of interior design."

  It exceeded our expectations, the small touches really made this a truly wonderful break and the flexibility to check in and out allowed us to have more time in St Ives." R. Latham

  TestimonialFeb 2015

• ""The Sanctuary was fantastic, it had everything we needed and was superbly clean and well organised."

  We went horse riding, had surf lessons and did coasteering. It was all amazing fun!! We ate out at many great restaurants and love the Sea Food Cafe." S. Unwin

  TestimonialFeb 2015

• ""10 out of 10 and weather too!"

  " I. Maltby

  TestimonialJan 2015

• ""We were really impressed with The Sanctuary and had a great stay there."

  It's brilliantly situated and the standard of accommodation was excellent as well as the presentation/cleanliness. We would highly recommend it to friends and family in the future and we thank you for the high level of service. We hope to be coming back again in the future." J. Machell

  TestimonialJan 2015

• ""We were so impressed with the apartment and particularly the high standard of cleanliness and decor."

  It was extremely well equipped and we found everything we needed (and plenty more!). We would recommend both the apartment and Carbis Bay holidays to others as everything was so well organised and stress free and excellent value for money." L.Wiltshire

  TestimonialDec 2014

• ""We had an excellent holiday."

  the apartment was spotless, very well equipped and in an excellent location. We had our border collie with us, who totally enjoyed the walks to Carbis Bay and Lelant, especially as he could run free at Lelant which is one of the biggest beaches I have seen for a while and provides an enjoyable walk with wonderful views." P.Johnson

  TestimonialNov 2014

• ""We had a wonderful time staying in St-Ives in the Sanctuary apartment."

  The apartment was very clean and modern and located in a wonderful position. We would have no hesitation in recommending to others and returning which we often do and found the apartment to be very pet friendly with the decked area from the patio a great sun-trap. First class accommodation in our favourite place in the UK, Fantastic holiday and many thanks for the opportunity of taking our Cairn terrier, George who also loved his holiday!!!" J Burgess

  TestimonialOct 2014

• ""We enjoyed the holiday a great deal."

  The apartment was of a very high standard and we felt we had every thing we could need. It had the luxury of a hotel but we also had the space and privacy from having our own rented accommodation which was great for a holiday with an elderly relative. We enjoyed visiting the Barbara Hepworth garden and the Minack theatre particularly. We had a lovely time and it was a holiday we will treasure." B Whitehead

  TestimonialSep 2014

• ""I absolutely loved my week in St Ives primarily because of The Sanctuary, it was lovely and warm and cosy in the flat."

  It was clean and nicely decorated. I also appreciated the fact that I could bring the dog who also seemed to enjoy being there as she settled in with the greatest of ease and behaved impecably." S Brohier

  TestimonialAug 2014

• ""We had a wonderful holiday in St Ives and found The Sanctuary to be first class both in its facilities and location."

  Due to having a 17 month old daughter we didn't eat out during the holiday but I found the open plan aspect of the apartment to be great allowing me to have fun with the family whilst I prepared our evening meals." M. Butler

  TestimonialAug 2014

• ""We enjoyed our holiday at The Sanctuary very much."

  We thought the accommodation was excellent - the decor was very good, and in particular the level of facilities and overall cleanliness was exceptional. The position proved to be very optimal as well. It was close enough to get into St Ives town centre and the beaches in a few minutes, but far enough away to avoid the congestion - a very good balance." P. Swinburne

  TestimonialJul 2014

• ""Outstanding!"

  The apartment has been ideal for our purposes and offers a very good standard of accommodation in a very convenient setting. All in all a very good experience and given the late booking - a miraculous achievement. Thank you Carbis Bay Holidays for your first class service from a very happy customer." N. Irvine

  TestimonialJul 2014

• ""I would like to say how much we loved St."

  Ives and the accommodation at The Sanctuary during our four day visit there. The accommodation waa top-notch, well situated and exceptionally clean. Thanks to Kathy and her son for meeting us there and also for the flowers and 'welcoming pack'." S. Muller

  TestimonialJun 2014

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