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"A 3 night stay for a surprise family gathering to celebrate a significant birthday for my wife, the house is fabulous, spacious, and very comfortable."
The one thing I wanted was for my Wife to say WOW!! when she saw (a) the family waiting at the house for the surprise and (2) another WOW!! when she saw the property and that incredible view, that has got to be one of the best views in Carbis Bay and beyond, so a third WOW!! from me, we would return in a heartbeat, Thankyou. The only suggestion / observation I would make is to provide a couple more oven trays, I could only find one (unless I missed them) and the outside window frame on the top floor needs urgent attention as the wood is badly rotted, allowing the wind to whistle through.
Reviewed by Ian4.4★Jan 2025
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"We book a holiday home every year."
And we always discuss it afterwards. And at the moment, moon beams has been our favourite. We loved everything about it. The only thing we would have liked is an extra key as we only had one. The house is lovely.The views works exquisite.We were very sad to leave.
Thank you for your lovely review, it is great to see that you had such a fantastic holiday! We look forward to welcoming you back in the future, if you have any queries during your next stay like extra keys please don’t hesitate to get in touch. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Amanda5.0★Nov 2024
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"Second time here and we love it!"
Great house, fantastic location with access to beach, bars, walk or train into St Ives.
All that let it down was no facility for recycling bottles, card, plastics etc - you are expected to drive it to the Council recycling centre yourself rather than put it into boxes for on-street collection!? We didn't have time (as we were on holiday!) so brought 2 bin liners of recycling home with us :(
Reviewed by Ian4.4★Nov 2024
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"Great location with superb vuews , lovely spacious house apart from the it needs some TLC and the oven isn’t very good at all and takes ages to cook anything !"
!
Thank you for taking the time to give us feedback after your stay. We are pleased to see that you enjoyed the views and location. The points you have raised are being looked into for future improvements. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Susan3.4★Sep 2024
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"Stunning place would definitely revisit again"
Thank you for your feedback, we look forward to seeing you again in the near future. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Leslie5.0★Sep 2024
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"Location was excellent."
The floor layout and views are stunning. However, the property is in dire need of maintenance. It looked very "tired" with cobwebs and dirty glass on patios, rotten window frames and cracked tiles (hallways etc) and uneven paving to patios). Some mastic to showers etc was mouldy.
We appreciate you taking the time to give us feedback after your stay. The views and location from Moonbeams. We shall look into the points you have raised for future improvements. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by David3.8★Aug 2024
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"Extremely disappointed with Moonbeams."
The location and views are exceptional, however the attention to detail, maintenance, and health and safety leave a lot to be desired. Certainly not worth the money we paid for our stay. Will be writing with issues, supported with photographic evidence, and suggestions to improve this property.
Thank you for taking time to give us feedback we are sorry you we disappointed with the property. We will look into the points you have raised for future improvements. Kind regards, Carbis Bay Holidays.
Property Owner
Reviewed by Rob2.2★Jun 2024
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"We had a fab holiday here."
Location super. View of beach and sea stunning. House perfect size for number of people that can stay. Plenty of utensils etc in kitchen. Great that a whole pile of beach towels provided (we didn’t use them but a lovely touch - perhaps that could be added to info when booking so you don’t bring your own - unless it was and I missed it). A lovely touch leaving the biscuits and bag to keep. It came in very handy. We would recommend it without a doubt.
But we do feel there are one or two things that need addressing and know that you will already be aware as they’ve been mentioned in reviews. The main one for us was the lounge balcony area floor. It needs fixing. It’s dangerous. We covered the broken tiles with a mat for the week so no one tripped or cut their feet/paws.
The picnic table needs a lick of paint to tidy it up and make it cleaner.
Clearer instructions in folder regarding rubbish days. It just says bag up rubbish and put in wheelie bin for Friday collection. We didn’t know which bin to use. I looked it up on Cornwall council site and date matched with black bin. When we left, the locals had brown and blue bins out. Also, on arrival all recycle boxes, bags were full (overflowing) at side of garage. We had nowhere to put our things from day one of the holiday.
Other than that, we all thoroughly enjoyed our stay and the setting for the house was a big part of this. Thank you.
Thank you for taking time to give us feedback we are glad that you had a fab holiday. We shall look into the points you have raised for future improvements. Warm regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Elizabeth4.1★May 2024
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"Beautiful house and great location, only issues were facilities were a bit worn."
For instance the showers didn't drain well, floor tiles on balcony were broken. But had a lovely week at moonbeams.
Thank you for your feedback we are glad that you have a lovely week. We shall look into the points you have raised for future improvements. Warm regards Carbis Bay Holidays
Property Owner
Reviewed by Hannah4.7★May 2024
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"Firstly the positives - We had a great week with glorious weather, lovely house, very spacious with exceptional views, However various items let it down - firstly and most important were the broken tiles on the balcony outside the lounge this was a health and safety issue and has been mentioned in a previous comment but unfortunately this has been ignored, this needs to be reported before someone gets hurt."
the other items are all small and could be addressed easily - Seating on the downstairs patio only seats 8 - the table in the conservatory only seats 6 the patio furniture on the upstairs balcony only seats 8 this is a house for 10 guests. no roasting tins of any description, lots of small/medium pans but only one large pan so would have to use 3 pans for mashed potatoes for 10 - our welcome pack was 1 pint of milk and a few sachets of tea and coffee not enough for everyone to have a drink. This could be a stunning house with a little bit of TLC
Thank you for taking time to give us feedback we are glad you had a great week. We shall look into the points you have raised for future improvements. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Debbie2.8★Apr 2024
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"I think the property was great, spacious, comfortable."
Only missing item, though small is quite useful that would be foil and cling film. Especially foil to line oven trays etc.
We are glad that you thought the property was great and hope to welcome you back again in the near future. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Julia4.7★Feb 2024
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"Excellent accommodation for a large family group."
Stunning views, great location, plenty of space and very comfortable.
Thank you for your feedback we hope to welcome you back again in the near future. Warm Regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Trevor5.0★Oct 2023
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"Great space and excellent facilities."
Let down by a few issues. The balcony spaces need cleaning and repair to the tiles as some are a definite trip hazard. The loft room balcony was flooded after it rained as the drain is blocked and has weeds growing in it. The views are amazing though. The bedrooms are spacious and each have an en-suite with shower or bath. Lots of storage for clothes etc. There are 3 TVs but the kitchen one had a remote that didn’t work properly. The dining room is a good size but desperately needs better lighting in there. We had to move a lamp from the lounge. As already mentioned, rest of the facilities within the house are very good. The location is perfect, within walking distance of the main road and supermarket and also the beach. The parking at the front of the house is plentiful and would easily take 3 cars. I’d certainly stay at Moonbeams again but would hope that the small issues had been rectified.
Reviewed by Steve3.4★Sep 2023
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"Tiles broken in living room towards balcony also broken tiles elsewhere inside and out lots of trip hazards, kitchen cupboard doors damaged, a strong smell of sewage in the kitchen and the front single bedroom, shower traps filthy throughout the bathrooms, Pillows dirty, Cleaner didn't leave until 4:10 and we had to sit in our vehicles and wait for them to finish?"
WE had to de-weed and clean the balcony to be able to sit and enjoy, The property is a nice property and is situated in a very nice position, however needs some updating, and a good clean especially a good jet washing outside and bit of TLC. The property could also do with fencing at either side of property to allow your paying dog to roam without being leashed especially as the front gates are missing except the small side gate which is obvious to me that it is not intentionally missing, and some bare necessitys such as dog water bowl etc.. (these are basic things which all other property we have stayed at over the past 18years have included x3 times per year)
Thank you for taking time to give us feedback we shall look into the points you have raised for future improvements. Kind regards Carbis Bay Holidays Team.
Property Owner
Reviewed by Kerry2.8★Aug 2023
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"The holiday property is beautifully positioned above the bay with spectacular views."
Very spacious with beautiful floors and bathrooms.
Everything you would need for a memorable holiday in West Cornwall.
Reviewed by Claire4.7★Jul 2023
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