Treetops

39 Customer Reviews

• "Treetops met all our needs, the views were quite spectacular waking up to the sunrises and seeing the sunsets over the bay was breathtaking."

  Correcting another review the temperature could be easily adjusted via the thermostat in the kitchen. The access down to the property was tight, however we had two large vehicles and found no problem parking 3 vehicles. The shortcut down to the SW coast path was great which one way took us to St Ives at 15 mins and Carbis Bay at 10 mins walk. Recommend La Casita in Carbis Bay for genuine Spanish tapas and paella. We feel we need to address the communication at the beginning of the holiday, we received a message from the owners that we felt was rather threatening regarding dogs, asking us to not use the lawn and other restrictions finishing with a threat of a £50 fine if broken. If these were addressed before booking we may have thought differently about staying. The same language was used throughout the instructions in the handbook, even having a paragraph on self tan and makeup. For a relaxed holiday this communication needs to be looked at. So in the end the property was fabulous, the owners need to relax.

  Dear Mr Young I am glad you enjoyed your stay at Treetops and were impressed enough to give it a 5 * rating. I am sorry you found the tone of the messages threatening.. they certainly aren’t intended to be interpreted as such! The majority of our guests find a balance between feeling at home in Treetops whilst treating the house and its contents with respect. Occasionally we have guests who do not. We do not charge for dogs where most other similar properties often charge up to £50 per dog and we wish to be able to continue with this policy. I would however like to commend you for having read the information pack.. very few people do. I hope you will return in the future.. I’m off to my meditation class now. Kind regards Lynn Marsden Property Owner

  Reviewed by Gavin5.0★Sep 2024

• "Fabulous holiday home - just perfect for our big family celebration."

  Stunning location, views to die for, everything we needed for a wonderful week away. Just perfect! Would go again in a heartbeat! What a nice surprise that we could walk through the garden and onto the path to Carbis Bay hotel and beach - it was much closer than we expected. Nothing negative to say but one request would be more mirrors generally and perhaps a full length mirror in the main bedroom as there was only one very tiny mirror on the bedroom wall.

  Thank you so much for you very complimentary review.. I am so pleased that you enjoyed your stay and that you found Smugglers Path! I hope you will be able to return one day. Thank you for the suggestion about a mirror.. I will reflect on it ! Kind regards Lynn Marsden Property Owner

  Reviewed by Sally4.7★Jun 2024

• "The property is superb with a fantastic setting and location and has all the facilities you could wish for."

  We had a fabulous week.

  Hi Thank you for the lovely feedback.. it’s good to know you enjoyed your time at Treetops. I hope you will be able to return soon. Kind regards Lynn Marsden Property Owner

  Reviewed by John5.0★May 2024

• "Another amazing stay, 3rd time and booked the next visit while we were there."

  The house is immaculate with great attention to detail and everything needed for a comfortable, hassle-free stay is provided. We love our holidays here!

  Thankyou for the lovely feedback. I am pleased you have had another great holiday and have booked for next year. Treetops is a very special place .. it is a pleasure to share it. Lynn Marsden Property Owner

  Reviewed by Samantha5.0★May 2024

• "Lovely comfortable home in a fabulous position We had a great time at Treetops."

  there was plenty of space for our party of 6 to spread out and spend time together or alone. The views were fabulous, especially from the upstairs living area. The house is really comfortable, clean and beautifully presented but not so perfect that you can’t relax. It’s in an ideal position to walk to St Ives or Carbis Bay on the coast path with a big Tesco just a short walk up the hill. Previous reviews have mentioned problems when trying to contact Sykes but our experience was very positive. There was an issue with the boiler midweek which meant there was no hot water or heating in the morning. Sykes answered the phone promptly and, after checking with the owner, sent a plumber, followed by an electrician and all was sorted by tea time. It may have been different if I’d called at a weekend but my thanks to Sykes and the owner for sorting that so promptly.

  Many thanks for your positive feedback. I am pleased CBH were able to sort out the problem you experienced and hope that it did not detract from your enjoyment of Treetops. I hope that you will return in the future. Lynn Marsden Property Owner

  Reviewed by Joan5.0★Apr 2024

• "This property is amazing."

  And I would definitely recommend it, it was a real find. Sykes Cottages on the other hand were a complete let down. I called, I whatsapped and messaged on their website as per their requests on any automated response. We had an issue with the heating and plug sockets. I never received a response so I don't know what Sykes Cottages reason was. Other then they were too busy from the auto messages said, I think I first tried to contact them on the Wednesday or Thursday, we were there Saturday to Saturday so fairly large chunk of the holiday we needed some help. I had 4 young children with me and 2 80 year olds with me and the weather was not the greatest so really would have been nice to feel like someone was interested and there to help, interestingly when I was asking about payment they were quick to respond to that. I don't suppose they will let this be published because I get their sense their ethos is to do what works for them. I really want to book this property for next year but I don't think I can put my holiday in the hands of Sykes Cottages. We have been back a few weeks now still nothing. Very dissappointing!

  Reviewed by Natalie5.0★Mar 2024

• "Wonderfully comfortable modern house overlooking the most amazing view."

  We didn’t want to leave.

  Many thanks for such positive feedback. We are pleased that you enjoyed your Xmas and New Year at Treetops and we look forward to welcoming you back in the future. All the best for 2024 . Treetops Owner. Property Owner

  Reviewed by Karen5.0★Dec 2023

• "Perfect House !"

  Perfect Location ! Perfect Holiday ! As Mary Poppins would say Practically Perfect In Every Way

  Thankyou for the very positive feedback. I am so pleased you enjoyed your stay. I hope you will visit again soon. Property Owner

  Reviewed by Joy5.0★Jul 2023

• "We tried to book treetops again for next year as our stay there was absolutely ..."

  We tried to book treetops again for next year as our stay there was absolutely perfect, books up so fast and is really easy to see why

  I hope you managed to book for next year and thank you for the positive feedback. Property Owner

  Reviewed by Jason5.0★May 2023

• "Another wonderful stay, the house is well equipped and comfortable."

  We’ve rebooked, we absolutely love it at this house, the location, the way the house is maintained and all the items inside, no detail has been left out, it’s fabulous!

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Samantha5.0★May 2023

• "Amazing property with lovely views."

  Well appointed and equipped

  Reviewed by Nigel5.0★Apr 2023

• "Treetops is an incredible property, beautifully maintained with quality furnishings."

  One of the best holiday homes we have stayed in, and we have stayed in many. There were only two things we would point out. The heating could have been set a little higher as the weather was quite cold. We would also recommend a grit bin for the driveway. The day we left, we had to spread table salt up the drive to gain grip to get out. A minor issue really, as we would have happily stayed longer if we were 'stuck'! Thank you for making our daughter's 30th birthday so special. We will be back!

  Thank you for your lovely feedback. We are thrilled to hear that you loved the property and your stay. We are sorry to hear that the heating wasn’t too warm, you are of course able to adjust this during your stay, please give us a call if you struggle with doing so! Thank you for your constructive comment, this has been reported to the necessary department to look into. Thank you so much again, happy 30th birthday to your daughter and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Debbie5.0★Dec 2022

• "Amazing property with absolutely stunning views from most rooms especially the fantastic up stairs lounge , photos just don’t do it justice it’s a “wow” when you turn the corner down the steep drive ."

  Everything catered for , very well stocked kitchen, lovely big fridge / freezer . Lovely high quality furnishings , accessories, fluffy towels etc . Beautiful inside, spotlessly clean , also especially liked the artwork / pictures around the house , some original pieces . An easy 20 minute walk to st ives and 10 minutes to Carbis bay . Few minutes walk to Tesco. Three generations to celebrate our twin boys 21st birthday’s , a trip we shall all always remember with great happiness.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay to celebrate a lovely occasion! Thank you so much again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sue5.0★Nov 2022

• "Arrived to find house and garden in darkness."

  Not a great welcome after a long drive, front door was then difficult to open. Settled in and then found a third of the house had no power which included the SKY tv set up. Reported the issue and was told nothing could be done until Monday. Not impressed for a property like this. House is stunning, well prepared by the cleaning team, sumptuous towels and very comfy bedrooms. Stunning views but there are some issues. Shower in the en suite is poor, needs grouting cleaned up and a power shower to fit in with the rest of the room. Settees aren't that comfortable which takes the edge off looking at the great views. The leather sofa could do with some good cushions. The kitchen frying pans all need replacing as they are at the end of there lifespan and no longer non stick. The dining plates also need replacing. This is a stunning house but it needs some updating. I appreciate the impact of Covid but if you charge top fees then you need to keep everything in keeping with the luxury feel that most of the property has. Some beach towels would be a nice touch. Please don't think we didn't enjoy our week because of the above feedback it's intended to help as most people are over positive when writing reviews which doesn't help anyone.

  Thank you very much for your Feedback following your recent holiday at Treetops and we are pleased that you enjoyed your stay. We are sorry to hear some of the electrics had tripped due to the severe weather conditions at the time, we understand that the Electrician attended on the Monday as we were advised that the issue was not essential and that it would be fine for someone to attend when practical. Please be assured, if we had been notified that the issue was urgent this would have been addressed immediately. Thank you also for your additional points and suggestions, we have passed these on to the team that look after the property for their attention and consideration. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Update We can confirm that the owner has purchased new frying pans and cushions following the above feedback. 02/03/2023 Property Owner

  Reviewed by Andy4.1★Oct 2022

• "Our 2nd stay at Treetops and another fantastic stay."

  Treetops is ideally located for walking into St Ives on the coastal path, accessing the local beaches , visiting the many cafe's, bars and restaurants and as a base to to explore Cornwall. The property was ideal for our family with plenty of space for us all, with the most fabulous garden to explore. Thank you

  Thank you for your fabulous feedback. We are thrilled to hear that you returned and loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Jane5.0★Sep 2022

• "We have had the most wonderful week staying at Treetops."

  It is superbly located within easy walking distance for the beach, supermarket and the coastal path to St Ives. The house itself is amazing - stunning views, superbly equipped (although, if I had to make a suggestion - the kitchen could do with a knife sharpener!), very clean and comfortable. We hope to come back for another stay in the future.

  Thank you so much for your wonderful feedback! We are thrilled to hear you had such an amazing time at Treetops. We are looking forward to welcoming you back in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Fiona5.0★Jul 2022

• "Really fantastic place with house and location couldn't be better and will return sometime in future."

  One issue with property is the master bedroom with the floor around the entrance & inside en suite bathroom creeks badly, annoying person in bedroom below as mentioned by person on "Trip advisor" in June. Otherwise an excellent holiday.

  Thank you for your feedback. We are pleased to hear that you had such a lovely stay and loved the property. Your comments have been taken on board and reported to the relevant department to look into. Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Stephen5.0★Jul 2022

• "Lovely property, superb position and views."

  Only issue floor boards in main bedroom creaked badly causing the bedroom below to be very noisy. For a property of this price it should not happen. Disappointed

  Thank you for taking the time to submit your feedback. Treetops is a fantastic property, the views are amazing, it is well equipped and maintained by the owners. We will investigate your comments regarding the floorboards. Kind Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Stephen3.4★Jun 2022

• "Excellent holiday, great house with awesome views."

  A lovely spacious house well furnished with great pictures and interesting bits and bobs. The 'observatory' room and balconies were amazing overlooking the bay and on clear days seeing miles passed the lighthouse across the bay and up the coast. It was well located right next door to St Ives and the tin mines just down the coast (Botallack a must) and lands end and St Michael's Mount just a short drive away. Godrevy beach is stunning. Spent an afternoon at the house in the garden just overlooking Carbis beach and listening to the waves. We had sun all week just an awesome holiday. Many thanks for such a great house

  I am so glad you enjoyed your time at Treetops and were able to take advantage of the beautiful weather in the garden. Hopefully you will return in the future. Property Owner

  Reviewed by Shirley5.0★Jun 2022

• "Treetops is a fantastic property with amazing views."

  A luxury house but very homely. A great location for the beautiful beach at Carbis Bay and very handy for St Ives, either walking or by train. We absolutely loved our stay and hope to return.

  Dear Mrs Buckland Thank you for your lovely feedback. We are delighted to hear you enjoyed your stay and look forward to welcoming you back soon. Best Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Sophie5.0★May 2022

• "The house is perfect, the equipment inside is all of a high standard, it has everything you need for your holiday and more."

  The view is amazing, the house is very comfortable, it has been kitted out with a lot of thought. Hands down the best place we’ve stayed and nice to see they have put money and time into making sure everyone has a great stay. We rebooked for next year while we were there!

  Thank you for your lovely feedback. I am so glad you enjoyed your stay and feel you want to return… We have tried to strike the balance between a holiday home and somewhere that feels like home whilst our guests are there. I hope you enjoy next year as much as this. Property Owner

  Reviewed by Samantha5.0★Apr 2022

• "What a fantastic property."

  Amazing facilities with wonderful views.

  Thank you for the positive feedback. I am glad you enjoyed your stay at Treetops. I hope you will be able to return someday. It is a very special place. Property Owner

  Reviewed by Nick5.0★Apr 2022

• "Fantastic property!"

  The views are amazing! The only thing I would suggest is about the log situation with the burner. We weren't aware no logs are supplied! We would of loved to of used it, so maybe having this info put into booking confirmation details or even a log store out around the garden somewhere could be an idea. Apart from that no complaints, we'll be back again one day.

  Thank you so much for your positive feedback, we are thrilled to hear that you had a lovely stay. We are sorry to hear that you weren’t aware logs are not supplied. There is a Tesco supermarket close by which sell logs that can be found in the entrance of the shop, but your feedback has reached the correct departments and is very valued. Should you have any queries during any stay please don’t hesitate to contact the local office and we will be able to advise. We hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Matt4.4★Feb 2022

• "Wow what Fab holiday !"

  Treetops is a beautiful accommodation with spectacular views . We couldn’t have wished for better weather during our stay which made it perfect xx

  Reviewed by Sarah5.0★Jul 2021

• ""Our party of eight people have just returned from staying at this property for the last seven days."

  __We all agreed that this was the best self-catering property any of us had stayed in before. It was so spacious. The lounge upstairs had spectacular views. The kitchen was so well equipped. The standard of linen and towels was first class. This property is ideal for all ages as we could all spread out and decide where and who we wanted to sit with. __We will will be booking this property again. "
  Josephine Ryan

  ReviewOct 2020

• ""Tree Tops is such a beautiful property with everything you need for a wonderful holiday."

  We couldn't fault it, the views were incredible from every room and being lucky enough with the weather we were able to enjoy the garden too! Tree Tops is possibly one of the nicest properties we have ever stayed in and we will definitely be looking to book again next year!"
  Emily Clarke

  ReviewApr 2019

• ""A large house that still feels like a home with lovely stylish arty touches."

  Top class beds, bedding and very well equipped kitchen for those who like to cook on holiday with Tesco just up the road although you never hear any traffic. A very peaceful setting with panoramic views. The three lounges are so useful in a large group with different ages or viewing tastes. Been here twice and would like to visit again. It would be possible to arrive here and never use a car as you are by the coastal path and the bus stop and train station are within a mile. Thanks for sharing"
  Joanne Stewardson

  ReviewJan 2019

• "A beautiful house - we've really enjoyed staying here, thank you!"

  We will miss the wonderful beach and the sound of the sea!

  TestimonialFeb 2018

• ""First holiday away with all the family and new grand children so the house needed to be special."

  Treetops came up trumps. A perfect location, fantastic views and room for the family to breathe! Close to the beach and a great walk to St Ives. We loved it and the photo memories will reflect what a great week we had in your lovely home." Nobby, June and family.

  TestimonialJul 2017

• ""Treetops is just fab, we had a great time."

  Everything we needed was available and the weather was lovely. Very relaxed holiday." Darren, Deby, Jodie, Daryl, Riley, Mike, Kylie and Odie the dog.

  TestimonialJul 2017

• ""The house is amazing - it has been a privilege to call Treetops home for the week."

  Well equipped to a high standard and loads of space. Views stunning and located within easy walking distance to St Ives and Carbis Bay. Looking forward to returning next year!" Williams, Goodwin and Deris couples.

  TestimonialMar 2017

• ""Thank you for letting us stay in this lovely house."

  We have had a wonderful holiday and would love to come back one day!" The Goss and Angora Families

  TestimonialSep 2016

• ""Had an amazing time here at Treetops."

  Hope to be back soon!" Sue, Paul and Gemma Hinsbury

  TestimonialSep 2016

• ""Great place for a joint family holiday."

  Great facilities enjoyed by all. Great view!" Brown and Young families

  TestimonialAug 2016

• ""A beautiful house in a lovely location."

  " The Pinnaults

  TestimonialAug 2016

• ""A fantastic house with amazing views."

  I have really enjoyed my stay here. Your home is very well equipped for every eventuality!" Alison Baines

  TestimonialAug 2016

• ""A truly delightful holiday paradise."

  It is rare that somewhere exceeds expectations but the attention to detail makes this a very special place.. and the view!!" Helen Loomes

  TestimonialAug 2016

• ""Perfect for a special family holiday - the kids loved it and the upstairs living room was perfect for a glass of wine when they were in bed!"

  " Vernon Family

  TestimonialJul 2016

• ""Treetops is a wonderful holiday home!"

  and what an amazing view!!" .. "I really like this place, it's so close to the beach!!" ....."My bed was really comfy and I loved the shower, it was amazing!" The Taylor Family, July 2016

  TestimonialJul 2016

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