Tremorva

44 Customer Reviews

• "You could not use the main bathroom as water from the shower came through the ceiling in the kitchen and flooded it."

  This could not be repaired during our stay. The bedroom over the boiler room/ den was noisy due to the ‘plant’heating, solar inverter whirring. The main issue as per the complaint is mould in the main bedroom. It is not acceptable to be renting out a property that is potentially a health hazard. Cleaning around the headboard did not get rid of damp spores right by your head. Mould was also in the dressing closet by the clothes rail and this wasn’t cleaned. It should not be rented out until the issue is resolved

  Thank you for taking the time to review your stay, we have taken into consideration the points made and as we discussed during your stay we are now in the process of rectifying your concerns. Thank you again for bringing them to our attention and we apologise again for any inconvenience to your stay. Property Owner

  Reviewed by Anne2.2★Nov 2024

• "A fantastic house in a lovely quiet area, beautiful views and only a short walk into St Ives or Carbis Bay Beach."

  The property was perfect for our family holiday, large bedrooms with comfortable beds, one bedroom separate from the others gave my daughter some privacy with her new baby. Lovely fully fitted kitchen with everything you would need, a large dining area and plenty lounge areas to enjoy time together.Private parking was ideal and the rear outdoor space was fantastic.

  Thank you for your feedback we are pleased to see that the property was perfect. We hope to have the opportunity to welcome you back again in the near future. Warmest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by William5.0★Jul 2024

• "Fabulous place with everything we needed x"

  Thank you for your feedback we hope to see you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Lisa5.0★Jun 2024

• "We stayed at Tremorva between 4th-11th May."

  With 7 members of our family. The house is in a fantastic location , with amazing views We could walk to Carbis bay in around 12 mins, and around 15 mins into st Ives. The house is very comfortable, the bedding and mattresses are of high quality. The kitchen has a good spec, and has two cookers, so we could cook easily for the whole family. The garden is nicely appointed and the table tennis was a big hit. It also has a downstairs toilet, and laundry room, this is next to the den which has games, and a PS3, with a big TV. Overall the house is fantastic and we would return. Just a couple of notes for the owner, needs a repaint/ touch in some areas, en-suite bathrooms need new grout and silicone.we found some areas were dusty, by TVs and radiators.

  Thank you for your feedback Carl. We are so pleased to hear you enjoyed your stay at Tremorva. We have been in touch with our House Keeper so that the niggles you have highlighted can be addressed. We look forward to welcoming you back in the future. Property Owner

  Reviewed by Carl4.4★May 2024

• "Tremorva was as listed and a very warm, roomy and comfortable house with a lovely view across the bay."

  We loved staying there. The Hot Tub was very popular after a hard day's walking. We self catered but ate once at the local Cornish Arms where the traditional pub food was plentiful and nicely cooked (and we won the Wednesday evening quiz). We also had fish and chips from Becks which everyone enjoyed. There is a combi microwave as part of the oven stack. It was complicated and we didn't work out how to use it as it had so many functions. There is also an instant boiling water tap which needs a better label. On one occasion the label was not seen in the low light and scalded one of the party, thankfully not seriously. But maybe only a matter of time

  Thanks you for taking the time to give us feedback we are pleased that you loved your stay. We shall look into the points that you have raised for future improvements. We hope to see you again in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Godfrey4.7★Nov 2023

• "Lovely property with stunning views and we had a very nice stay."

  Would definitely return. If I may suggest, the inventory is missing a can opener and it needs at least extra 3 sharp knives as only 1 + 1 bread knife available. Also some chairs needed in the 4-poster bedroom and new loo brush in the family bathroom is needed as very very "dirty"... Otherwise we'll equipped property with books, maps and the Sky TV is a great bonus!

  Thank you for your lovely feedback. We are pleased to let you know that your constructive comments have been looked into and resolved to ensure that the property is equipped to its usual high standard. We hope to have the opportunity to welcome you back to Tremorva in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Renata3.4★Sep 2023

• "Once again, we had a wonderful time at Tremorva (we are serial returners!"

  I think this was our 9th time we have stayed at the property). We were sorry to leave. Everything was perfect as always (a special thank you to Kerry, the housekeeper).

  We are pleased to see that you had a wonderful time ad we are looking forward to welcoming you back again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Ann5.0★Sep 2023

• "Overall the property is great!"

  The accuracy of the photos is spot on with the view. However, there were a few small things that need some attention: Bed linen - some is stained (urine stain on one sheet) and small stains on some pillowcases. En-suite bathroom - top door hinge is loose, so the bathroom door can’t shut. Bedroom with balcony- the bedroom door doesn’t shut, doesn’t latch - it’s also squeaky. Bathroom to balcony room - the door is extremely squeaky.

  Thank you for your feedback. We are saddened to hear that you had a few issues during your stay - we would also like to confirm that this stain was not urine but could have been fake tan. We take constructive criticism seriously and are pleased to inform you that the below points have been resolved to ensure Tremorva displays its usual high standard. We would always like the opportunity to rectify any points so please contact one of the local team and we will be able to assist straight away. We hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Britney4.1★Aug 2023

• "We have walked past this house for many years now, on our holidays and this year, decided to stay!"

  The location is absolutely fantastic and, having used carbis bay holidays many times in the past, our expectations were high. The property was large and, on the surface at least, looked clean. On closer inspection, that was not the case. The house needs a thorough deep clean. For example, the drains in the bathrooms smelt dreadfully, the bedding and towels were grey and stained (I didn't know you could get bedding to look so grubby after it had been washed!), the extractor fan in the ensuite was vile and the windows needed a clean. I had to wash the garden table down with hot soapy water and the two recliner chairs were unsafe and filthy. I did take pictures of all of these things, if you are interested. In the evening after our arrival, we realised that the three of the main bedroom lights would not turn off. We wouldn't have been able to sleep with them on. My husband phoned the out of hours contact number, expecting to hear from a housekeeper, as was always the case in the past. Unfortunately, we could only leave a message at a call centre in Chester! Eventually someone local called us back but the problem was not resolved until the Monday, when a very nice electrician turned up and changed all the dimmer switches! If appropriate light bulbs had been left in the property, we could have sorted it ourselves. We were so very disappointed. This could be such a fabulous property.

  Reviewed by Andrew1.6★Jun 2023

• "Perfect location for exploring St Ives and Carbis Bay on foot."

  Spacious accommodation and lovely garden. We never used the hot tub as spent most of the week out and about on foot, never used the cars once we had arrived. Requested a cot be provided, and asked if this was traditional or a travel cot. We were told it was a travel cot but Sykes failed to mention no mattress would be provided - apparently 'no bedding is provided for the cot' also includes the mattress!! As all travel cots are different, chances of your own mattress fitting is pot luck. Luckily after a 60 mile round trip we were able to borrow one from somebody who lives in Cornwall. Despite this we had a fantastic week.

  Reviewed by Wayne4.7★May 2023

• "A lovely comfortable holiday home."

  .everything we hoped it would be..nice touches such as leaving tea coffee and sugar, also milk and apple juice in the fridge..daughters and grandkids loved the hot tub..we had a job to drag them away to go out somewhere..great location with beautiful views..would book again like a shot when we are next in Cornwall..

  Thank you so much for taking the time to leave us your wonderful feedback! We hope to get the opportunity to welcome you back soon. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Peter5.0★Oct 2022

• "Fabulous holiday, amazing property."

  Loved everything and we will be back to stay in the future xx

  Thank you very much for your feedback. We are thrilled to hear that you liked the property so much that you want to return. Its great to see that you rated Tremorva so high in regards to cleanliness, facilities, accuracy of listing and comfort. We are looking forward to welcoming you back in the near future. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Christine5.0★Oct 2022

• "We loved our recent stay at Tremorva, and didn't want to come home."

  Everything was spotlessly clean as usual (it was our 8th stay!), and the facilities are excellent, with everything you would need, provided. We have already booked for next year, and counting the days. Would highly recommend to others.

  Thank you for your wonderful feedback. We are thrilled to hear that you returned again and love the property so much! Thank you very much again for your comments and we look forward to welcoming you back next year! Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Ann5.0★Sep 2022

• "Stayed at Tremorva with my family in Aug 22."

  We had an amazing time and would consider returning again in the near future despite the several teething issues we encountered. Given the cost for one weeks stay in peak summer, I was disappointed to find holes in the towels, mouldy filter in the coffee machine, batteries not working in the TV/SKY remotes, SKY not working at all on the lounge TV, cobwebs covered in dust in most bedrooms, marks on bed linen, cold/warm bath water and a sharp stair bannister that my young daughter caught her thigh on resulting in a large cut. I did report these issues and the response was quick to resolve or try to resolve for our time in the house. So I can’t fault that. I do think the owner needs to have it deep cleaned, and change the regular cleaners as they are not doing a great job. There’s also a few bits of maintenance around the house that it would benefit from. It’s a lovely house just needs some TLC. So don’t let my comments put you off - we would definitely consider returning there! The BBQ in the garden was filthy so we decided not to use. Would be best placed disposing of and replacing.

  Thank you very much for your feedback, we are pleased that when you reported the above issues the response was quick and resolved the issues. We will be speaking to the owner to arrange a deep clean of the property and also offer a winter maintenance check. We are glad you would be happy to return and look forward to welcoming you back to the area. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Cheryl4.1★Aug 2022

• "We absolutely loved staying at Tremorva and had a wonderful holiday."

  The house is perfectly located and all the fixtures and fittings are stunning quality. The views are phenomenal and looking out at the sea, watching the light change across the day was an absolute highlight. The only shame is that the hot tub doesn't bubble. We did know that before we booked, but it is a shame not to be able to use it fully - I think time restricted use would be a much better idea that just having it off completely. That said, we're keen to re-book for next year and would recommend this property.

  Thank you so much for your wonderful feedback! We are thrilled to hear you had such a good time at Tremorva. Thank you for your comment in regards to the hot tub jets. Unfortunately, we had to disable the hot tub jets as the usage of them have in the past disturbed the neighbors. Tremorva is situated in a quiet residential area. However the hot tub can still be enjoyed as a warm pool. Thank you again for your feedback. We are looking forward to welcoming you back in the near future! Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Bethan4.7★Jul 2022

• "We loved the property perfect for a family holiday."

  My only concern is that i cut my arm on the edge of a glass bedside table top which is very sharp and after i checked and they all are. I think this is a danger for small children. I have a scar on my arm.

  Thank you very much for letting us know, please do always feel free to give us a call on 01736 630015 (option 2) if you do have any issues at all during your stay and we will pop down to see you as soon as we can. We will visit the property on the change over to take a look at the bedside table top you have mentioned, of course if it is a safety concern we would have removed it straight away; so upon inspection if it is deemed a safety issue we will remove this and report it to the owner. We are glad you found the facilities and cleanliness top quality as well as the comfort and the property listing accurate and look forward to welcoming you back to the property.. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Julie5.0★Jul 2022

• "This house was beautiful - very big if you need space - the owners have not scrimped on anything - very clean - hot tub well maintained - shame you can't use the jets but you do know that before you go."

  Everything exceeded my expectations and I am hard to please and have very high standards - but it was really perfect.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sharon5.0★Jun 2022

• "Amazing home had everything we needed had the best time but the hot tube was a let down, only used for three days due to yellow build up inside and bits floating out of filter."

  I would say this need improvement but everything else was amazing.

  Thank you so much for your wonderful, positive feedback. We are thrilled to hear that you had a wonderful stay! We have found what you have described in your feedback is a common issue of sunscreens and body lotions not being completely waterproof; these products leave behind residue in the water which also build up in front of the filters. For this reason, we mention in the Quick Start Guide, that guests shower before entering the hot tub to avoid this issue. Please note that specialised companies maintain the hot tubs of our properties carry out a full water change on the changeover days and attend for water treatments twice in a week. We thank you again for you feedback and hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Elizabeth4.1★Jun 2022

• "The cottage was great and plenty of activities for the kids."

  The views were incredible and location was brilliant. Although the property was surface level clean it would benefit from a deep clean as there are cobwebs and dust on objects throughout the house. We also found a pair of socks in a drawer and loose objects including screws and rubber. It was also slightly disappointing the property was not child proofed with multiple sharp objects in low places.

  Dear Mr Burnell, Thank you for your feedback. We are pleased to hear you enjoyed the views and location and had plenty of activities for the kids. We have passed your comments onto the housekeeper. Kind Regards The Carbis Bay Holidays Team Property Owner

  Reviewed by Mark4.1★Apr 2022

• "Beautiful property had everything and more to make our stay special."

  Thank you so much for your wonderful, positive feedback. It makes us happy to hear that you had a special stay. We look forward to welcoming you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Mike5.0★Apr 2022

• "We had a wonderful stay at Tremorva."

  The house was beautiful, spacious and clean and the views were amazing. The children's den, table tennis in the garden along with all the toys and games were a wonderful extra. The WiFi was hit and miss so we were restricted with the TV channels/Sky but we managed to find lots of films on Netflix. and the advertised parking for 3 cars is a little optimistic unless you have very small cars. We only managed to get two cars on the drive but there was space on the road so it wasn't an issue. High season may be a different matter. Overall we had a fabulous time and we would definitely recommend staying here. Thank you.

  Thank you for taking the time to submit your feedback. We are glad you had a wonderful stay at Tremorva. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Dawn5.0★Apr 2022

• "Lovely property, well presented."

  Great location and can see why so popular. Enjoyed waking and have the Brie of the bay every day. The house had all we needed to support 4 generations of our family for a special break. Thankyou to the owners for making the house available and allowing us to enjoy a special week in our lives.

  Thank you so much for your positive feedback. We are so pleased to hear that you had such a lovely stay with your family! We hope to welcome you back in the near future for another special break! Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Stewart5.0★Mar 2022

• "A majority of the property as advertised was correct."

  Advertised as Hotube,but didn't state in the particulars that it was none functional!! Woodburner, was for the size of property inadequate and the Tv area adjacent was of an odd and strange setup offering confused and somewhat a dysfunctional arrangement. The what seemed like the main bedroom with four poster bed was quite clearly in need of attention and maintenance as it rocked squeeked and felt unstable and being the main bedroom was of somewhat a disappointment,the local maintenance man agreed on a requested visit that it would take more than a couple of spanners to fix and suggested we should stay in the bedroom we had occupied since arrival! I have to finally ad that this bedroom had mold on the wall directly above the headboard. Lovely located property. I was asked to give feed back which I feel I have done in an honest way and also feel that especially considering the asking price this premium property in the height of the season the owners should go the extra mile to make this an absolute 1st class property.

  Thank you very much for your feedback. We are sorry to hear that some areas were not up to our usual standard for you, we are investigating these issues. Your comments have been taken on board and reported to the necessary departments to ensure these things get actioned. Thank you again and we hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Adam3.8★Jan 2022

• "Amazing House, huge amounts of space, loved it!"

  Reviewed by Zuzana3.8★Dec 2021

• "A beautiful spacious house tucked away in a quiet street but only a couple of minutes from the coastal path."

  An idea property for us to spend a relaxing week with our two daughters, their partners and our 20 month old granddaughter who loved all of the toys and the open plan space. I will always have many happy memories of our time sat around the table with family and the wonderful view.

  Dear Mrs Fernandes, Thank you for taking the time to submit your feedback to us. Its lovely to hear you had a wonderful stay and we hope to be able to invite you and your family back in the future. Kind Regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by Claire4.7★Nov 2021

• "We had a wonderful time at Tremorva as usual (it was our 7th stay)."

  The fact that we have returned so many times shows how much we love it, and everything was spotlessly clean when we arrived. We were a party of 8 adults this time, but there was still plenty of room for everybody to spread out. Everybody thoroughly enjoyed our stay and enjoyed everything that the house has to offer. We have already re booked for next year! There was a leak from an ensuite bathroom, which was discovered by the cleaner on changeover, (prior to our arrival), as it had seeped into the walk in wardrobe, which was promptly addressed and it was checked again when we reported that there was a fault with the boiler (which also received prompt attention), and resealed once more. Carbis Bay Holidays provided a dehumidifier to dry the carpet. It didn't impact on our friends who were staying in that room though. See you next year Tremorva!

  Reviewed by Ann5.0★Sep 2021

• "There were a few small problems such as bath not holding water and Tv in 1 of the bedrooms not working which were unfortunately."

  We were grateful that the bath was fixed promptly but the Tv was not. It is also a big shock to see how much of a rental increase there is for next year, unfortunately we are now completely outpriced!

  Dear Sarah, Thank you so much for your feedback, it is much appreciated. We will ensure the TV is resolved as there may have been a more complex issue why it was not able to be fixed during your stay, I apologise for any inconvenience caused. In terms of the pricing, please keep having a look as this will go up and down depending on the demand and time of year. We are glad you had a lovely stay and hope you had a safe journey home. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sarah5.0★Aug 2021

• "Fabulous house and views ."

  Very comfortable with everything you need. Felt like a family home. We also enjoyed the Thermal Pool. Would love to stay again.

  Thank you for taking the time to submit your review Petrina. Its lovely to here you had such an enjoyable stay, and we sincerely hope to invite you back in the future. Kind Regards, Carbis Bay Holidays Property Owner

  Reviewed by Petrina5.0★Aug 2021

• "The location of the house and the amazing views that it offered."

  Reviewed by Stephen4.4★Jul 2021

• "Initial communications with Carbis Bay Holidays was excellent."

  However, when the company was taken over by Sykes this rapidly fell short of the usual customer service we were used to. On arrival at the property, floors in the kitchen area and lounge looked dirty. Skirtings all over the house were covered in dust. The kitchen cupboards were dirty and dusty and the fridge had not been cleaned. Bathroom sinks were not thoroughly cleaned and the plug in the family bathroom was not working. Independent towel rails were not working unless the heating was turned on. A PIN number was required in order to watch certain movies on the TV. Two light bulbs missing from the extension bedroom. Soap dispenser in washing machine was filthy. I telephoned on 3 July at 13.32 to request an early check in as our shopping was due 4-5 pm. I was told that the cleaner had not even entered the house at this stage and my request was declined. I was somewhat surprised as due to COVID felt that a 4 bedroom family home would require an extensive clean between changeovers. This clearly was not the case. As the local office in St Ives was closed, I telephoned on Monday and spoke with Calli to request 2 light bulbs and a plumber as we were unable to use the bath. With 2 ten month old babies and a small child this was inconvenient. I requested a PIN number for the TV as the weather was awful as we decided to stay at the house this day. I also gave feedback with regard to the state of the house when we arrived. I was promised a return call but this did not happy. However, maintenance turned up with 2 light bulbs and the plumber came to fix the plug. The repair was short lived and the following day we were unable to use the bath yet again! With two young babies, I did request a slightly later check out at 10.00 am bearing in mind the cleaner did not arrive on 3 July until gone 2.00 pm, however, this was declined and the cleaner was waiting on the doorstep at 9.00 am prompt which was somewhat intimidating. It is somewhat frustrating when your holiday is consumed with niggly complaints and to say we were disappointed in the customer services from Sykes is an understatement.

  Reviewed by Karen2.5★Jul 2021

• ""Amazing cottage in a great location for exploring St Ives and the surrounding area."

  Well stocked with everything you could need. Great for a family with kids who are considering taking grandparents. Would highly recommend."
  Jamie Gordon

  ReviewOct 2019

• ""We had a wonderful time at Tremorva once again."

  We were with friends and there was plenty of room for us all to spread out. It was actually our 5th visit to this wonderful house and we have already booked for next year too! The views are amazing to wake up to. It is central for the many coastal walks nearby and of course the beaches are outstanding! Not far to walk to them either. It will be a long year before we go back! The Ewarts (and friends)"
  Ann and Pete Ewart

  ReviewSep 2019

• ""Enjoyed a lovely holiday in Tremorva."

  The house was outstanding with a lovely view and ideal for our family."
  S. Couldwell

  ReviewMay 2019

• ""Thank you for an absolute amazing time in tremorva it was the best property we have stayed in so far."

  We will definitely be back very soon. So spotlessly clean and comfortable. Thank you so much "
  Jennifer adams

  ReviewApr 2019

• ""We had such a wonderful stay at this amazing house with the most beautiful views."

  It is in a perfect location if you want to walk to St Ives or Carbis Bay along the coast path. The thermal pool is perfect for relaxing - even in January! Cosy evenings by the log burner. We would like to thank Kerry, Harry and Paul for all their help during our stay and look forward to coming back next year."
  Corinne

  ReviewJan 2019

• ""Amazing holiday venue for 8 adults and one 9 month old."

  Loved "the den" as his safe playroom. Very well equipped, spacious and fantastic views. Saw dolphins on the last morning. We will be back sooner rather than later."
  The Greene Family

  TestimonialSep 2018

• ""House is absolutely amazing - could not fault a single thing."

  Will definitely be back soon. Thank you."
  Adams - Lucas Family

  ReviewApr 2018

• ""Best house we've stayed in St Ives with the best views."

  Perfect size for a large family of different ages. Hope to return."

  TestimonialFeb 2018

• ""What's not to like?"

  Astounding views. Beautiful location. Photos don't do it justice. Lovely peaceful week here in November." Jonathan and Marina

  TestimonialNov 2017

• ""Great holiday!"

  Fantastic house with everything we needed and the views are amazing." Barnes and Jarrett Families

  TestimonialSep 2017

• ""We had a marvellous time at Tremorva."

  This was actually our 3rd visit to this wonderful house. The views are amazing! It was spotlessly clean as usual and it is very well equipped with everything possible that you could think of provided. We've already booked for next year! Thank you Carbis Bay Holidays, for a wonderful holiday, once again." A & P Ewart

  TestimonialSep 2017

• ""We had a fabulous family holiday in St Ives over Christmas."

  The layout of Tremorva is perfect for a family gathering as it has a sociable dining area and plenty of space in the other reception rooms to relax. The Den was great for my niece to base herself with the baby after early morning wake ups and the teenagers enjoyed this room later when they wanted their own space. The lounge area felt very festive and was where we spent a lot of our time playing board games in the evening in front of the cosy log fire. This house made for a very special Christmas break. Thank you." Ann Redpath

  TestimonialDec 2016

• ""We had a wonderful time in Tremorva, it’s a great house and the kitchen was especially fabulous and really well equipped."

  Everything was top quality, from the bedding to the art on the walls. The views were amazing and my three year old grandson and I spent a magical time snuggling up in the bedroom counting lighthouse flashes and fishing boat lights in the bay. We haven’t stopped talking about our holiday since and are hatching a plan to return to Tremorva again next year." B. Hayden

  TestimonialAug 2015

• ""Tremorva - what a fantastic place to stay."

  Waking every morning to the most amazing views. When not on the beach the kids loved playing in the garden. A lovely family holiday. Excellent service from Carbis Bay Holidays. They have thought of everything." N. Robinson

  TestimonialJul 2015

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