Pebble Cottage

56 Customer Reviews

• "We were extremely disappointed in our cottage."

  It was not clean and there was black mould in the conservatory where we sat to eat.There were cobwebs throughout and mould/damp patches in bedroom.The en suite shower we could not get hot water at all and had to use downstairs shower.We phoned at the beginning of the week to complain and nothing was done..we have complained on return and still nothing ….no on from Sykes cottages have got back to us ….we are still waiting !!!!… shocking customer service.

  Reviewed by Nicholas1.3★Oct 2024

• "Very disappointing stay at pebble cottage,the WiFi was so slow it was unusable,we notified Sykes of the problem the day after we arrived after many messages during our stay this was not resolved by the end of our stay, this significantly impacted our holiday my husband needed to work and he had to go to the local cafe to work, my son was trying to revise for his GCSEs, all very difficult and stressful with no workable WiFi, not what you expect when you book a cottage with WiFi."

  As a company we feel Sykes response to this was very poor, basically quoting terms and conditions, as we'd said the WiFi was still working, this in fact is debatable as we'd said it was so slow it was unusable. This company will hide behind terms and conditions with no customer service. Bike storage, if you call an unlockable shed full of garden furniture and fish hooks all over the floor bike storage then I guess it did provide this. There was mould on the walls in both bedrooms. Shower upstairs, was so hot you couldn't stand under it, no way of turning it down after a minute it went cold ,so useless. Broken china pull light in downstairs bathroom could easily cut your hand on it. Wall Cupboard plastic above toaster had melted at some point, clearly a fire hazard. Whilst there was a washing machine in the shed the water from this just runs across the middle of the court yard. Really not what we expected from a holiday cottage.

  Reviewed by Valerie2.2★Oct 2024

• "Fabulous stay at Pebble Cottage."

  Our only two very minor issues are the TVs having limited channels (this maybe due to location). The Wi-Fi was incredibly intermittent in that we streamed off my phone. The hot water is temperamental with not enough time to wash your hair etc without it going cold. The location is amazing with the beach being only minutes walk away, but nice and quiet with it. We will be booking for next year.

  Reviewed by Chris4.7★Oct 2024

• "The cottage needs a tidy up, paint peeling off the kitchen walls, holes in kitchen floor tiles etc."

  . Showers are an issue, if you use the top shower, and then try and use the one on the ground floor after, no water comes out - not ideal when you come off the beach. Cleanliness wasn't great, we had to buy bleach to clean the kitchen walls and most of the dishes / saucepans / cupboards/ crockery has to be wiped down - not how we wanted to spend our week away from home. Biggest problem is Sykes - on the first night, I tried to make contact as the WiFi wasn't working, email and WhatsApp inform me that they are not monitored, once messages are sent. Had a reply on text eventually to say that the team would deal with it, still waiting for contact...... My partner has emailed twice but again not heard back - not good customer service and we are not likely to book again through this company despite using them for 3/4 years previously.

  Reviewed by James3.1★Aug 2024

• "Loved the coottage."

  Great location. Only one little tiny complaint, would have loved a dishwasher. Also garden needs tlc.

  Reviewed by Patricia4.7★Jun 2024

• "We had a lovely visit, the property had everything we needed, because my partner is tall perhaps state about the low ceilings in places."

  The beds extremely comfortable. Everything spotlessly clean. Thankyou

  Reviewed by Penny5.0★May 2024

• "We had a lovely stay in Pebble Cottage."

  Very clean on our arrival. The decor in the cottage is really well done and looks lovely. We did have trouble with the showers even though we followed the guide lines to get them working properly. The only other point was that we felt the garden could do with a bit of a tidy up as quite untidy. Otherwise a super cottage and perfectly safe for the dogs aswell. Would certainly stay again. Thankyou for the cream tea.

  Reviewed by Michelle4.7★May 2024

• "Fantastic location, cottage was very clean bed linen towels and bathrooms spotless."

  Needs a little TLC, freshen up. Had everything we needed, lovely cream tea. Will definitely come back.

  Reviewed by Debbie4.7★Oct 2023

• "The cottage was very nice apart from the showers and smell of drains."

  The showers let the place down.

  Reviewed by Michelle4.1★Oct 2023

• "Pebble cottage had a really bad smell, floor in kitchen wasn’t very clean and shelves all dirty, outside in court yard where washing machine is Decking very dirty and slippery, also toilet wasn’t cleaned properly quite dirty!"

  Flies in shower downstairs all the time, but before we left we gave a good hoover and washed all the floors and cleaned toilet properly! So it was left really clean but great location

  Reviewed by Brian2.2★Sep 2023

• "We was very disappointed with this property."

  As soon as we opened the gate to the garden we felt disheartened especially after a very long drive but then when we opened the patio doors the smell of damp hit us ! The cottage needed a lot doing to it and alot of the faults had been noted in the guest book 3 years ago...a dripping tap, the smell of damp, poor plumbing in the en suite bathroom but yet it hadn't been resolved. On our visit the microwave was dirty as was the bin, the kettle was brown inside and the outdoor space was neglected. The shower upstairs was not great, having to stop the water mid shower to allow the water to drain as the plug hole clogged up. The bathroom downstairs we didn't use as for some unknown reason it had alot of flies. In general it needed a good clean, windows dirty , cobwebs an skirting crumbling in kitchen . Such a shame as area was lovely, beaches beautiful and people very friendly. Unfortunately we didn't even get the welcoming cream tea !

  Reviewed by Lee1.6★Sep 2023

• "Lovely unique Cornish property close to the beach."

  Great location for a base to explore the wider Cornwall. Thank you for the welcome pack, it was nice to try some local products.

  Reviewed by Gemma3.8★Aug 2023

• "Lovely comfy cornish cottage."

  Very very clean. Everything we needed. Great welcome goodies.

  Reviewed by Sharon5.0★Aug 2023

• "This is a great little cottage in a fab location 1 minute from beach."

  Stayed in a similar property a few doors down a couple of times before so know the area well and knew what to expect from an old Cornish cottage with their low doorways and sloping ceilings. Mind your head. Very clean on arrival and everything you needed. Bit of an issue with the plumbing in this property, Showers being the main problem. The were very intermittent with having water get to them. If you use the on-suite one then the main one wouldn’t work or vice versa. Got told this was due to known airlock issues and to put the shower head in the tray to clear. This sometimes worked but turning a basin tap on also helped. Hot water runs out quickly too. Not great for a family of four all wanting showers. Very loud water pump too. Sort the plumbing and it would get five stars;)

  Reviewed by Mike4.1★Jul 2023

• "We really enjoyed our stay here, the cottage itself was really nice."

  Just a couple niggles, the Onsuite shower could only be used for around 2 minutes then the water went cold and the Sanilav loo had moments when it was a bit smelly. The location is fantastic and a nice period cottage while showing its age it had been looked after well. I think the garden gate needs looking at as the wrong side opens with regard to the step.

  Reviewed by Ian4.7★Jul 2023

• "Overall very pleasant stay in an original style cottage, great location for ..."

  Overall very pleasant stay in an original style cottage, great location for visiting many of the attractions around that part of Cornwall

  Reviewed by Dave4.4★Jul 2023

• "We loved our stay in Pebble Cottage."

  The location is excellent - just a couple of minutes walk from Portreath beach. The cottage itself is also lovely and very clean. We loved the conservatory and the connection to the garden. The front bedroom was our other favourite room. The kitchen was very well equipped - the only thing we would have liked to have which wasn't there was a fish slice. The only other thing we can think of to improve is the gate into the garden - it is quite tricky to open and close, especially if you are not very tall as it is situated right at the front of a step up and also the bolt doesn't align quite properly with the thing it slides into.

  Reviewed by Andrea4.4★Jun 2023

• "Great cottage, lovely location."

  Only comment perhaps a warning on the site that the stairs are quite steep, my 80 year old mother struggled a bit. It would be nice if there were some sun loungers and a BBQ as we had a sunny week and spent a lot of the time in the garden. Would definately recommend and consider returning

  Reviewed by Debra5.0★Jun 2023

• "The cottage was well presented on arrival with a pleasant smell upon entering."

  Great base for exploring the area and particularly attractive is the fact that the beach is such a short walk away. For guests who like a nearby pub, this too is only a few doors down the lane. It is a nice touch that the owners provide a Cornish cream tea on arrival and this has clearly been popular with other guests. The bed is indeed very comfortable, as has been mentioned in other reviews. There is a very slight smell in the en suite but not offensively so, and a plug-in air freshener had been provided in the bedroom. The shower in there can be temperamental: on the first evening I couldn't get it to work at all so had to relocate to the shower downstairs. However, after that it seemed to work OK although sometimes it didn't come on straight away. When it works it is powerful. The shower downstairs is also powerful but quite noisy. While there are coasters on the bedside tables it would be useful if there were a few coasters to use on the occasional tables downstairs. There does really need to be an oven glove in the kitchen. I only used the oven once but when I did, I had to improvise with one of toweling floor mats. Not at all the fault of the owners but one of the saucepans and some plastic tongs had not been left in a nice condition by a previous guest. There were some fairly substantial renovations going on next door but these didn't intrude too much most of the time. The access lane to the cottage is very narrow. Fortunately throughout our stay there was no inconsiderate parking but if a vehicle had been parked in the road - say, to drop off a substantial delivery - residents would have no option but to wait until the vehicle had been moved. But overall, a well-presented, clean and comfortable cottage and we were happy here.

  Thank you for taking the time to leave feedback your comments have been taking on board. We will insure there is oven gloves at the property and sorry this was missed. We are pleased to hear were happy and you enjoyed you time at Pebble Cottage. Property Owner

  Reviewed by Sharon4.4★Apr 2023

• "Super good property and loved our stay."

  A few extra bits in the kitchen would have made it perfect - that's being mega fussy I know but the pans need replacing as most of the handles are really loose and there was nothing really there to bake with like a casserole dish. Also the upstairs shower only worked intermittently but it was wonderful having another downstairs and both were lovely and clean.

  Thank you for taking the time to complete your feedback. We are so glad that you had a lovely holiday. The handles on all of the pans have been tightened. We have to be careful to not over fill the cupboards with cooking and baking utensils and feel ourselves that adequate amounts of these items are provided. The issue with the shower has been dealt with. Thank you for bringing these points to our attention and we do hope that we might be able to welcome you back again in the not too distant future. Property Owner

  Reviewed by Debbie4.7★Mar 2023

• "Loved staying in the cottage."

  The log burner is amazing and so nice to sit in front of after a day spent rambling around Cornwall. Location is fantastic, with the beach and all the local facilties very easy to get to.

  Reviewed by Chris4.4★Mar 2023

• "We have never had any problems with Sykes cottages in the past but although pebble cottage was in a great position for the beach, facilities and visiting the area we found a few things lacking as the heating was inadequate for the time of year and we had to supply a lot of logs to keep warm in the evening."

  It was generally clean but there was no washing machine as advertised and in the past we have always been offered clean bed linen, towels etc for the second week. We had regular visits from a pair of rats in the garden along with the constant sewage smell from the harbour was rather off putting. This is not a complaint but hopefully constructive criticism.

  We are sorry to hear that you did not find the washing machine which is located in the shed in the back yard. A starter pack of logs and kindling is supplied and there are night storage heaters throughout the property. It is normal to offer a change of linen for a 2 week stay, we are sorry that this did not happen on this occasion. We hope you enjoyed your stay Property Owner

  Reviewed by Peter3.8★Feb 2023

• "Lovely little cottage in ideal location - a short walk to the beach and an even shorter walk to the pub."

  Very comfortable - especially the bed. We didn't want to leave - event the dog wanted to stay longer. Perhaps next time!

  Reviewed by Sally4.7★Jan 2023

• "Lovely Cornish cottage right next to the beach and pub."

  Loved the cream tea on arrival. We had read other reviews and were concerned about smell of damp but what did we expect, a cottage right in a hillside of course it will be a little damp. It didn’t spoil our trip at at. Shop and bakery was great with gluten free scones and pasties. We would have liked a casserole dish and maybe a stair gate for conservatory to keep dog in while he dried out. Lovely bedding and comfy bed. A great place for a break

  Reviewed by Helen4.4★Dec 2022

• "Really enjoyed location and space."

  Few little niggles. Lots of bin liners and dustbin full at front of garden. Unfortunately we had to leave even more rubbish. Heating was little hard to work out. Door latch to double bedroom would not function stair side. We put something there to stop it closing but the last day didn’t bother. Wind blew it shut and could not get in until 23.45 as we had been out. Also curtain rail in twin kept coming down and had been reported before in comments book. Hot water could do with a caution by kitchen tap and dog door on twin room needs something on attached rail. Could be very bad for a child to catch on to.

  Reviewed by Tina3.4★Nov 2022

• "Lovely cottage but the housekeeping/maintenance was not the best."

  Overcome with stale doggy smells as we entered the cottage. Rolled & moved hearth rug to utility room for the duration of our stay & we sprayed all carpets with disinfectant. Deep clean needed. On entering gate, full rubbish bags & full bin were left from previous guests & remained in garden for duration of our 1 week stay. Appalling stench from ensuite bathroom flowing into bedroom along with noisy saniflow system that we rarely used. Damp in upstairs bedroom wall/ceiling corners on outside walls & window recess. Not good for anyone with respiratory problems. Shelf in downstairs bathroom cupboard broken. Needs fixing. Dirty cooker hob. Needs some hob brite/scraping. Oven needs good clean - smells stale. Lovely area near pubs, cafe, shop & a stones throw from beautiful beach & fab walks. Decent bus service to rail links for exploring Cornwall on foot without car. Friendly, welcoming locals. Couldn't fault the area at all.

  Reviewed by Maria2.2★Nov 2022

• "Nice cottage, great location."

  Lovely cream tea. Thank you.

  Reviewed by David5.0★Sep 2022

• "We have had a lovely week in a fabulous area in walking distance of a beautiful beach and superb catering facilities."

  The cottage is lovely with everything needed Inc toilet rolls, washing up liquid, separate freezer, washer and the very welcome cream tea. I would recommend that when the cleaners go in after every stay they clean the conservatory roof inside as it is covered in spider webs and spiders but apart from that it was very clean and welcoming.

  Reviewed by Emma3.4★Aug 2022

• "The cottage is lovely & comfy but the real positive is the location."

  5 minutes from the beach and harbour. Plus decent pubs and restaurants. Portreath is a beautiful village and very friendly. Beach is gorgeous but not overcrowded. There has been a few negative reviews about the en-suite bathroom but we did not find it an issue. The parking was fine & no problem to turn around, we have a Mercedes estate. The headroom in the living room is low but it is an old fisherman’s cottage - my husband just learnt to duck whenever he left the room! The garden is secure, our mad mut couldn’t escape. It’s a lovely sun trap to sit & relax with a good book or a glass of something chilled & alcoholic! We enjoyed our holiday so much that we are even thinking of rebooking next year.

  Reviewed by Lorna5.0★Jun 2022

• "The cottage was brilliant, especially the beds which were so comfy!"

  ! The one downside was the toilet upstairs, the smell was just unbearable from the time we arrived, there was no extractor fan so no air circulation ☹️

  Reviewed by Helen4.4★May 2022

• "Great little cottage lovely welcome of scones cream jam and coffee tea milk clean and great location and dog friendly"

  Reviewed by Joan5.0★May 2022

• "Beautifully clean and tidy when we arrived and the scones with the clotted cream and jam were a real treat."

  Had to move the air fresheners to the spare bedroom when we stayed as they trigger my asthma, but apart from that, brilliant,

  Reviewed by Carole4.7★Apr 2022

• "A wonderful little old cottage!"

  The owners have literally thought of everything. We came prepared with tea/coffee/milk/washing up liquid/tea towels/toilet rolls etc expecting that you had to supply your own and everything was there including enough scones/jam/cream to last us a week!

  Reviewed by Lynn5.0★Apr 2022

• "A beautiful cottage in a fantastic location."

  Lovely cosy living room and bedrooms. Woodburner was great. Saniflow in en-suite rather noisy at night but otherwise great. Conservatory wonderful for mealtimes. Cottage well equipped and welcoming. Had a great week there.

  Reviewed by Pete4.4★Apr 2022

• "Loved pebble cottage."

  So close to the beach with lovely walks on the cliffs.We enjoyed the local pubs and bakery.One of the best pasties are baked at Portreath bakery.If you are a tall person the stairs and showers in Pebble cottage my be tricky to get up or in!But the character of the cottage out weighs that.Wi fi was good.Would definately recommend this cottage and would stay again.

  Reviewed by Cecelia4.7★Mar 2022

• "We had a great week here, what a wonderful location."

  Beach within walking distance and other places just a short drive. The beds were extremely comfortable and we slept really well. Just some general feedback - would be great if there was a draining board as it was difficult to balance the washing up. It the living room television was on a wall bracket that you could manover so everyone had a good view in the evening. No wooden spoon for cooking which was a pain. The shower downstairs stopped working due to an air bubble but the plumber that came showed us how to fix this. Just take the shower head off as hold it on the floor to get the water flowing. The downstairs bathroom had no heating but we reported this and they fixed this as we were leaving ready for the next guest. The hot water was a bit temperamental if you had 4 people wanting to shower at the same time. We didn't find parking an issue and it was easy to do a 3 point turn to get out of the lane. Apart from the small niggles listed above our stay was wonderful and the scone, jam and cream was a lovely touch. We'd highly recommend this property and would book again.

  Reviewed by Emily4.1★Mar 2022

• "A great, charachter filled cottage."

  Amazing location and everything you could want for a break in Cornwall.

  Reviewed by Chris5.0★Feb 2022

• "We really enjoyed our stay in pebble cottage."

  It was exceptionally clean especially the bathrooms and kitchen.There were scones cream and jam on arrival that was a nice touch,also milk and tea / coffee.There are 2 bedrooms very comfortable beds beautiful and clean.loved the woodburning stove in the cosy living room.if you are looking for a cottage to stay in you can't go wrong with pebble cottage minutes from the beach / pub / shops.would highly recommended this property.you just need to be careful if you are tall as low ceilings and the main stairs are quite steep.

  Reviewed by Sue5.0★Dec 2021

• "Absolutely fantastic little break at Pebble Cottage -A traditional cornish cottage near to the sea."

  It was very cosy, warm & in an ideal location. Everything had been thought of to make it comfortable including scones for a cream tea - tea, coffee , sugar & milk also provided. Such a lovely touch -Thank You. The cottage was Perfect for our dogs too. There is only one tiny issue (and its not a big enough issue to let it ruin a holiday) is parking. We have quite a long saloon car & had an adventure parking. After the first day we worked out it was easier to reverse all the way down the lane. I can imagine if you drove anything bigger like a 4x4 it may be quite difficult to park (& not overlap neighbouring parking spaces..) Our suggestion to resolve the parking issue would be:. Seing as the Summer House does not appear to be used- take that out & move the fence /gate back just a few meters to make more parking space. But other than that everything was great.

  Reviewed by Alison5.0★Dec 2021

• "Location fantastic and cottage very sweet."

  Son over 6ft so found ceilings an issue, could also do with fans when it’s hot.

  Reviewed by Elizabeth4.1★Jul 2021

• "Pebble Cottage is a hidden gem."

  Close to beach and facilities. Lovely comfy beds and beautiful new en suite bathroom. Would recommend.

  Reviewed by Jill4.4★Jul 2021

• "Beautiful cosy little cottage."

  2 minute walk to lovely beach. Portreath is beautiful and easy access to A30 to visit other places. Would go back

  Reviewed by Gail4.7★May 2021

• "Just had a little trouble with heating and downstairs shower did not work But the cottage was perfect for are holiday ."

  In a great location

  Reviewed by Jane5.0★May 2021

• "The cottage was extremely well equipped with extras we really appreciated such as soaps, fire wood and scones on arrival!"

  The cosy decor and comfy beds made it feel home from home. It is in a perfect position for a 2 min stroll to the beach and Portreath was charming. Thank you - we will definitely book again!

  Reviewed by Lucy5.0★Oct 2020

• "Beautiful cottage in a lovely spot in portreath"

  Reviewed by Sean5.0★Oct 2020

• "The ensuite shower was useless."

  There wasn't enough water pressure for the shower so had to use the downstairs bathroom. Unfortunatley by the end of the fortnight the water was backing up from the drain in the shower & we had to mop the floor. We didn't get a change of bedding or towels but we used the towels in the second bedroom as there are only the two of us. The mattress was uncomfortable too. Apart from this the cottage is very nice & in an ideal location for the beach, shops & pubs. We recommend the Bassett Arms for food especially Sunday lunch. Also recommend the Atlantic fish bar. We enjoyed our holiday & love Portreath.

  Reviewed by Sheila2.8★Sep 2020

• "1 Backyard was slippery weeds were growing through the decking."

  2 The freezer bottom was rusted. The top draw would not open because the freezer had not been de frosted. The level of hygiene around the freezer was very very poor 3 The carpet are filthy. 4 When we pulled the beds out to make sure that we had not left anything behind we found toenail clippings and a false nail which we left there because the room was not cleaned properly. 5 When we arrived the dustbin had not been emptied so we had to keep our rubbish in the summerhouse. When we vacated the property we had to put our rubbish at the front outside. No recycling bags are provided to sought are rubbish out. 6 The all the windows were filthy. On the kitchen window there is a vent which was had not been cleaned. Because of the extra hours that we lost due for the need to clean for the COVID situation I feel we have been short changed.

  Thank you for your feedback. We are sorry that the property was not cleaned to a high level which we would expect during this time and are surprised as usually we have positive feedback regarding cleanliness. We have raised your comments with our housekeeping team, who will address the issues raised immediately assuring future guests that the property will be clean upon arrival. There is a regular gardener and a window cleaner that attend to the property. The freezer will be replaced in the coming weeks Property Owner

  Reviewed by Stephen2.2★Aug 2020

• "The cottage is an excellent location for the beach and very cosy."

  Reviewed by Mark4.4★Aug 2020

• "Two things ."

  The ensuite shower does not work. Water pressure is so slow it was nothing but a trickle or nothing at all!!. Secondly it should be mentioned that during the summer months, dogs are not allowed on Portreath beach. We booked the cottage thinking we could enjoy days on the beach, when in reality we had to drive to a beach each day.

  Thank you for completing your feedback. The issue with the water pressure at Pebble Cottage has now been resolved. We would advise checking with the Tourist Information Board regarding dog friendly beaches especially during the summer months, when a lot of beaches do have restrictions in place. Property Owner

  Reviewed by Amanda3.4★Aug 2020

• "Pebble cottage is in a great Location by the beach of Portreath and within easy reach of all other attractions in Cornwall the only thing that was not right is the en suite as the water supply to the shower meant it did not work so could not use it same with the shower downstairs but ran better enough to have a short shower."

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  Thank you for taking the time to complete and send in your feedback. The issue with the water pressure has now been resolved. Property Owner

  Reviewed by Arron4.7★Jul 2020

• "Cottage was as described in the listing and with great amenities in the village, made for a very relaxing week."

  We enjoyed the cream tea!

  Reviewed by Emma4.4★Dec 2019

• "Great location, very cosy."

  Car broke down and we needed to stay an extra couple of days. Sorted no problem, thank you.

  Reviewed by David5.0★Nov 2019

• "We had a lovely stay, and the cottage was cosy and had what we needed."

  The only thing I would say, is that the gate needs fixing, ( which I think the owners do know about from previous comments) as we had to block the hole/gap with something, because we had dogs. Also it says there is a DVD player, and there wasn't one, but this wasn't an issue for us. Other than that, all was well :)

  Reviewed by Michelle4.7★Nov 2019

• "A lovely cottage set in an ideal location just across from the beach in Portreath, perfect for surfers, children and couples."

  We had a lovely holiday. The garden needs a bit of attention but overall we were very happy, clean, tidy cottage with up to date kitchen and bathroom, all kitchen amenities, comfy beds, overall very happy

  Reviewed by Catherine4.4★Aug 2019

• "The cottage was ok but the worst we’ve had with Sykes (and we go at least three times a year with Sykes so have a lot to compare to)."

  Very small cottage so it was very hard to get in shower (there was some reference to this in the listing but it is very awkward), storage heaters weren’t giving out enough heat so it felt chilly, mattress on double bed very soft and gave us both back ache. Some small things missing from kitchen like salt and pepper, tin foil, hand soap. Double bedroom very dated. We had a nice holiday in Portreath though and I think the owners could easily rectify things. Thanks

  Reviewed by Mercy2.5★Jun 2019

• "The cottage was excellent, even dog treats pop bags and dishes even though we took our own."

  Cream tea milk and tea coffee sugar, cleaning. Materials bed linen utensils etc if a great standard. Local pub the Bassett four doors away allowed us to have a take away meal but beware if you not large eaters one between two is great quality of good outstanding great week.

  Reviewed by Jacqualine5.0★Jun 2019

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