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"Thank you for letting Wheal Grey to us this week, it’s a lovely cottage."
We chose the same tiles as you have used in the two bathrooms for our house, so it makes me smile every time I see them.
I tried to get in touch during the week, but the email address in the welcome book doesn't work, and mobile numbers are pointless as there is no signal. Sykes has removed the contact owner link it used to have.
Couple of things to add to the maintenance list.
The wine fridge is broken. The socket has power, but the fridge doesn’t do anything. Not a big problem.
The cooker hood fan is broken. The light works, but the fan does not.
The shower in the sea green bathroom (with excellent choice of tiles) is not draining well, and is in danger of overflowing the door lip. I know you are limited on the chemicals you can use with the septic tank.
The hob is not happy either. We have a similar one at home, and the controls drive us nuts too, but yours is broken. The touch sensor to turn it on doesn’t register your finger, until you turn it off at the wall and back on again.
The big fridge has a dying compressor. It is working at the moment, but it is making lots of noise - which is usually a sign that the compressor is about to die.
There is no oven glove or similar method of removing hot trays from the oven.
The clothes drying rack is mostly missing, and the two bits that are left are very broken. It is a challenge to dry beach towels at the property. I don't want to put them in the washer dryer, as the sand will kill the machine; but there is nowhere to hang them either inside or out.
We had a lovely week despite the weather.
Reviewed by Simon4.4★Aug 2024
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"Lovely property in a great location."
Reviewed by Laura5.0★Jul 2024
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"On arrival there were numerous dead flies all over the bedrooms and main bathroom which meant we had to hoover and mop as soon as we arrived."
Strange drain smell in the main bedroom. Other than that, everything was perfect! Thank you for a lovely stay.
Reviewed by Tina5.0★Oct 2023
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"Great location and facilities in the cottage."
Exceeded our expectations
Reviewed by John5.0★May 2023
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"Very comfortable and well equipped for a relaxing winter break"
Reviewed by Clare5.0★Dec 2022
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"We had a lovely time."
The accommodation was nicely decorated and comfortable,
Everything you needed to to have a relaxing break,
The key safe was a little hard to get into, it took about 15 minutes to open it.
Just one bad point: the hand basin tap did not work in one of the onsuits.
Overall I would stay there again and recommend it to friends and family.
Reviewed by Gerald4.1★Sep 2022
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"Very good! We had an excellent week at Wheal Grey."
Stunning looking rental in a VERY convenient location. Very clean and equipped. The whole family were more than impressed! Only 15 mins to St Ives, Penzance, Helston and only 10 mins to St Michael's Mount. Beach is 5 mins by car but it's also a pleasant walk. We wish we had booked 2 weeks!
Reviewed by John5.0★Jul 2022
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"We had a lovely couple of weeks at Wheal Grey, the property was overall very nice, comfy beds and lots of space, and outside was very peaceful, we even saw a deer on our first day."
Unfortunately we did have to hoover it ourselves on our first evening, so would assume the floors werent mopped either.
Just a couple of things that could have enhanced our stay - the plates in the cupboards are too large for the slimline dishwasher. If you load plates all the way along the bottom, the drainer for the top tray doesn't have space to spin round which took us a few days to realise why things weren't being washed properly. In the end we gave up and handwashed our items. The washing machine cupboard was not that clean so a laundry basket to get your clean washing into would have been handy and a decent airer, the one in the property was falling apart and very unstable. As a family of 4 staying for 2 weeks we had to do a few loads which we found tricky to get dry. Also, the fridge didn't seem to seal very well and the alarm went off quite often as the door wasn't quite shut properly.
Despite these points, which will hopefully be helpful for future guests, we would definitely stay here again as we had a lovely time.
Thank you for your feedback. We are glad that you enjoyed your stay. We are sorry that you encountered some cleanliness issues. Had we been made aware of these issues during your stay we would have done our very best to get them rectified for you. We have now changed our housekeeping supplier, since your stay at the property. We do hope to be able to welcome you back, hopefully in the not too distant future.
Property Owner
Reviewed by Zoe3.8★Jun 2022
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"Really lovely place to stay, lovely private garden and great facilities, slightly let down a little by the cleaning in the kitchen, with dried food on some of the utensils, not that we used them but it was a bit unsightly."
We would be more than happy to stay here again though, will see what the prices are for 2023 and we may well be back.
Thank you for taking the time to complete your feedback. We are glad that had an enjoyable stay. We are sorry to hear about the cleaning issues you encountered, we have changed our housekeeping supplier since your stay. We look forward to welcoming you back again, hopefully in 2023.
Property Owner
Reviewed by Jennifer4.7★Jun 2022
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"We loved the property, much bigger than it looked in the photos, more equipment in the kitchen than I have at home and lovely clean, modern decor."
It was a great base from which to explore this part of Cornwall and really did feel like a treat to stay in this little slice of history.
Reviewed by Mary5.0★Feb 2022
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"We enjoyed our stay at Wheal Grey very much."
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Slight downfall in the 2 double bedroom showers, drains were very slow draining away/partially blocked! This resulted in us using the family bathroom for showers. This caused a slight odor within the property.
Thank you for taking the time to leave your feedback, had you contacted us during your stay we would have sent our housekeeper to rectify these issues immediately. Please be assured that we will be following this up
Property Owner
Reviewed by Nicholas4.4★Oct 2021
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"Well appointed, spacious and comfortable holiday cottage."
A lot of care and thought has obviously been put into restoring this building and furnishing it to a high standard. Really handy location, only a few minutes drive from numerous beaches and coves and less than 30 mins drive to St Ives, Penzance, Porthleven, Lizard and Penwith Peninsulas etc. Nice garden with multiple seating areas and plenty of parking space.
Reviewed by Rachel5.0★Sep 2021
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"The cottage was beautiful, well equipped with comfortable beds."
The bathrooms were cleaned well but the rest of the barn less so. Summer weight duvets would be an advantage. Considering we were not too far from the Helston to Penzance road it was lovely and quiet. Unfortunately just before we arrived the main oven had failed and the owners were in the process of replacing it.
Reviewed by Olwyn3.1★Jun 2021
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"Beautiful property in a great location to explore Cornwall."
The fittings of the property were good quality the only thing that let it down was the kitchen fitting. Dishwasher was not fixed in place, the integrated fridge freezer doors were not fitted to the fridge freezer. Otherwise the property was lovely and would stay here again if we came to the area again.
Reviewed by Claire5.0★May 2021
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"Very nice property in a great location."
Appreciated the cream tea too! Highly recommended and hope to return.
Reviewed by David4.7★Oct 2020
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"This cottage was a high standard."
It was warm, had plenty of hot water and the showers were great. The kitchen was well stocked which was good as we in ate a lot due to the current climate. The bike store was bonus and very secure. Loved the location.
Reviewed by Elizabeth5.0★Sep 2020
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"We really enjoyed our stay at Wheal Grey it is a beautiful location and house."
My only criticism would be that it lacked garden loungers and a coffee cafetière otherwise it was fabulous.
Would definitely return.
Reviewed by Justine4.4★Sep 2020
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"The cottage was very nice and a good location for me and my 3 boys."
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I only had one issue the double beds.. The base of the bed's squeak quite a bit and it kept waking me up.. I do think they need better bases for the mattresses.. And may be a bigger TV
Apart from that the cottage is very very nice indeed..
Thanks
Reviewed by Archie3.8★Aug 2020
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"We had no hot water for 24 hours on the Tuesday."
One of our party left a day early because of a leaking roof which although dealt with did keep them up the previous night and spoilt the holiday as they didn't want to stay.
A big emphaisis was put on Covid cleaning with STRICT times for check in and check out so improved cleaning could take place but this didn't appear to have been adhered to.
On arrival we found four pairs of socks in a drawer and on departure when checking under the beds found a letter dated 2018 and the four outside bins had not been emptied.
To be honest we are disappointed that no-one has really been in touch to offer apologies or some form of compensation and would like someone to contact us.
Reviewed by Nicholas3.4★Aug 2020
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"The cottage was in a lovely spot very handy for visiting various tourist spots and beautiful beaches."
Would return for another visit.
Reviewed by William4.1★Aug 2019
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"What a lovely cottage."
Plenty of light and space and very comfortable. There's so much to do in a very short driving range. NT membership is very handy round here as well.
Great coffee, roasted by Origin in Porthleven but available in many outlets! Park and walk into Porthleven save yourself any hassle parking.
Love the wood fired pizza at the Deli there.
Great sandy beaches and stunning coastal walks. ThiS part of Cornwall is one place to which, like a classic book, it is worth returning time and again.
Reviewed by Linda5.0★Jun 2019
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"Wow. What a wonderful spot Wheal Grey is."
I'd highly recommend you all visiting Wheal Grey. Central for our destinations in West Cornwall - St Ives, Lands End, Falmouth etc. So High-Spec - a delight. Close to Praa Sands for a sunny day, Penzance, Falmouth, The Lizard etc. Lazy evenings watching the sun go down, in the middle of a World Heritage Site - amazing!! The call of Buzzards overhead and with a family of rabbits close-by. A truly amazing place, with a Cornish Cream Tea awaiting us on arrival!!! Many thanks for everything and for preserving British heritage. Must come back sometime soon. Cheers!!!
Reviewed by C5.0★Aug 2018
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"The cottage was excellent in every way."
Decorated and furnished to a very high spec. The cream tea was greatly appreciated after a long journey.
Reviewed by Val5.0★Aug 2018
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"Fantastic property in a great location, we had wonderful holiday."
Reviewed by Julia4.7★Jul 2018
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"Misleading information on web page Previous occupants recycled rubbish left in ..."
Misleading information on web page Previous occupants recycled rubbish left in kitchen which was open plan Had to email sykes as what to do with rubbish as all bins were full and no replacement bags were available somebody left some bin liners under the outside table mid week which we found by accident Still awaiting reply from sykes and we left on Friday Dishwasher on button did not work properly unable to get it to work on last day machine kept moving when opening and closing door informed owner but they did not respond Doors on fridge /freezer did no close properly Letter box on gate at end of drive did not have a key on site so we were unable to access birthday cards that were sent have asked owner to forward but have had no acknowledgement from them I specifically asked sykes if tea towels were provided was told yes but none were there so had to go out and buy some The only jug that was available was a Pyrex pint measuring jug ,had to buy one for drinks and breakfast table Had to text owner for Wifi password as they had changed suppliers and password and not changed their information in book
Reviewed by Susan Jane2.5★Jun 2018
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"Lovely cottage, excellently equipped with everything you could need."
Lots of space in living area, comfortable beds and lovely showers in ensuites.
Loved the sitting area outside the cottage - a sun trap and sheltered from the breeze.
Conveniently situated for lots of lovely beaches and places of interest
Reviewed by Ann5.0★May 2018
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