Willow Lodge, Retallack

28 Customer Reviews

• "We have been staying at rettalack for the last 13 years and stayed at many different properties on the site and I can honestly say that willow lodge is one of the best we have ever stayed in."

  The cleanliness was 100% perfect and great attention to detail. The garden/ hot tub area was private. The owners were available via text when we needed to ask questions. We will definitely be returning in the future and would highly recommend to anyone wanting to stay in a luxury lodge

  Reviewed by Kirsty5.0★Jul 2024

• "Only recommended blinds bedroom upstairs above hot tub as so light early hours"

  Reviewed by Jennifer5.0★Jun 2024

• "Absolutely fantastic."

  Loved the house and the hot tub. The dogs loved their stay too. Loved the swimming pool. Newquay and Padstow only a few miles away. Beautiful beaches. Excellent family holiday. Highly recommend.

  Reviewed by Carol5.0★Jun 2024

• "We had a lovely stay at Willow Lodge."

  The property is spacious and very well equipped. More than enough space for the 6 of us and our dog. The hot tub was enjoyed everyday and the kids loved doing the Flo Rider again! Thank you

  Reviewed by Amanda5.0★Mar 2024

• "We had a brilliant stay at Willow Lodge and would definitely return."

  The property was very spacious, clean, comfortable and well positioned within the resort. It had absolutely everything we could ever need for a week away and the complimentary welcome pack was a lovely touch. As we visited out of season, some of the resort facilities were not yet open but we made use of everything that was, including the Flowrider which the kids loved! Within easy reach of both coastlines we were never short of new places to visit but it was lovely to have a home from home to come back to after a long day and the (very private) hot tub was an added bonus!

  Reviewed by Stephanie5.0★Mar 2024

• ".Good accommodation, comfortable beds, had everything we needed. Good site facilities, lodge needs a bit of maintenance but nothing that affected our stay"

  . We had a great time.

  Thankyou for your kind feedback, we are redecorating over winter so the scuffs and bumps will be gone. Property Owner

  Reviewed by Matthew4.4★Aug 2023

• "Fantastic lodge and central to a lot of places and attractions."

  Amazing views from the property and a great resort!

  Reviewed by Emma5.0★May 2023

• "Great property."

  Had everything we needed. Ideal with upstairs/downstairs layout. Definitely recommend.

  Reviewed by Sally5.0★Apr 2023

• "Lovely property."

  Plenty of crockery & cutlery. Clean.

  Reviewed by Laurie5.0★Apr 2023

• "The place was clean and unlike other lodges at the resort, the tub is really quite private which was great for watching the stars from."

  Only 10min drive to padstow and loads of other beaches. will definitely visit again

  Reviewed by John5.0★Feb 2023

• "Everything you need and more."

  Cannot fault Willow Lodge, comfy beds, spacious, great welcome pack on arrival, clean & warm, everyone enjoyed it there! There was 4 adults, 3 children and 1 dog that stayed and not once did we feel we were on top of each other. The hot tub was also spacious and enough room for most of us to get in. Really can’t say anything else other than perfect!

  Reviewed by Danielle5.0★Dec 2022

• "As a large family this holiday home was perfect."

  We where able to do all the Christmas catering easily with the well stocked kitchen. The kids loved the space and facilities available especially the hot tub. We would definitely use willow lodge again.

  Reviewed by Suzie5.0★Dec 2022

• "The lodge itself was very impressive from the outside but the inside needs some loving care and attention."

  However overall the facility had everything one wanted and the park itself was excellent.

  Thankyou for your feedback and we are glad you enjoyed your stay. If you could let me know what issues you had inside so we can rectify these for future guests, there was no entry in our housekeeping book after your stay. Property Owner

  Reviewed by Steven3.8★Oct 2022

• "Great property, lovely welcome pack on arrival."

  Nice and clean. Some of the lounge furniture downstairs is starting to show its age as was getting a little uncomfortable when we had to sit on it for a few hours at a time due to the wet weather. The hot tub was great especially after a long days walking. Overall would recommend and stay again

  Reviewed by Lee4.7★Sep 2022

• "A lovely Lodge in a good position."

  Very well equipped and comfortable,we and the dogs had all we needed.(A pity about the weather--Storm Eunice!! ).

  Reviewed by Gerald5.0★Feb 2022

• "Wonderful place to stay, would love to return."

  Well equipped and plenty of room for the whole family and the dog too. Very friendly and helpful owner with great communication. Spent the Christmas break here and the owner provided decorations and the kitchen was so well equipped we cooked a full Christmas dinner for 8.

  Reviewed by Jan5.0★Dec 2021

• "Easy booking process, great property with fantasic facilities, and a responsive host."

  We had a brilliant time and hope to return again soon.

  Hi Suzy, Thanks for your feedback, your welcome back any time. Jamie Property Owner

  Reviewed by Suzy5.0★Oct 2021

• "Willow lodge was well presented and fully equipped with everything you need and is on a lovely quiet site."

  Padstow was only a 10 - 15 minute drive away so not far to go to the coast, but it was lovely coming away from the hustle and bustle back to the lodge at the end of the day. The resort was only small but had a lovely pool which we used twice and had a bar and restaurant which we made use of. We had a lovely holiday and would recommend both the resort and the lodge.

  Reviewed by Julie5.0★Jul 2021

• "Fantastic lodge, fantastic site in a great area for exploring cornwalll."

  Reviewed by Derek4.7★Jun 2021

• "Perfect location, short distance to Newquay, Padstow and Port isaac."

  Willow Lodge has the most fantastic views, probably the best on the site. 8 of us stayed in June and we all thoroughly enjoyed ourselves.

  Reviewed by Serena4.7★Jun 2021

• "We had a fantastic stay at Willow Lodge."

  It’s beautifully laid out and very well equipped. We liked that it was on a quiet corner plot of the resort and it suited our party of 2 adults, 3 kids & 2 dogs perfectly. We didn't bother with the resort facilities although it was handy to have the shop on site ( and we appreciated the food welcome gifts left for us ). We used it as a base to explore padstow and all the surrounding areas, including a visit to the Eden project that we loved. There are some incredible beaches locally that we found out about in the information pack that the owners Jamie & Amanda had thoughtfully put together. We’d thoroughly recommend it to any families looking for a comfortable base to explore the area from. We hope to return next year when we understand the lodge will also have a hot tub - the cherry on the cake!

  Reviewed by Kerry5.0★May 2021

• "My family and I had an amazing time at Willow Lodge."

  The facilities were brilliant. Being a corner plot was great for our grandchildren aged 5 & 8. Would highly recommend for a family holiday.

  Reviewed by Kate5.0★May 2021

• "Lodge was amazing and we loved the resort but we were disappointed that we couldnt use the pool every day."

  We feel that should have been made clearer to us.

  Reviewed by Thomas4.4★Apr 2021

• "We really enjoyed our week in Willow Lodge (number 10) on the Retallack resort, the property was very well appointed, immaculately presented, comfortable with two 'living room' areas and had everything we needed."

  The only thing missing was oven gloves (but given COVID restrictions this was probably by design), honestly - that was about the only thing we missed! The location of the lodge was great, tucked away on the edge of the resort gave a good level of privacy. There were only 3 of us staying in the property plus our dog which meant loads of room, I think 8 could stay very comfortably, 10 would be fine, 12 might be a squeeze but very do-able. We did need to contact the property owner over a very minor issue to do with using the facilities at Retallack - they we back to us within a couple of hours and made the issue 'go away', so service and communication was also excellent. The property is ideal for the North Coast of Cornwall, Padstow or Wadebridge is 10 mins in the car, Newquay is 20/25 mins away. There is a small Tesco in Padstow, Tesco superstore in Wadebridge and large Morrisons in Newquay - so the area is well catered for if you want to self cater rather than eat out every evening. Port Issac is worth a mooch not much there however it is very petty - but be warned, it's busy! Perranporth is a stunning beach which goes on for miles, great of you've got a dog and lots of lovely little cafe's to grab a coffee and cake. Tintagel is a very pretty little area with a lovely cliff walk and lots of places to eat, once again it was busy but easy parking and no queues for food etc. If you don't mind an our in teh car then head towards the South Coast, Mullion Harbor is beautify with a lovely little tea room, Gunwollow Church cove is worth a visit, Lizard Point is also very nice with a great cliff walk from Lizard Point to Kynance Cove then a walk back through farmland to the Lizard car park. In summary an excellent property, appointed with everything you could need for a holiday and ideally placed for exploring Cornwall - would happily recommend it and would visit again.

  Reviewed by Lee5.0★Oct 2020

• "We've stayed here many times over the years but the investment in the new decking and flooring is a real improvement."

  Only disappointment was the limited access to the swimming pool but owing to Covid that's understandable.

  Reviewed by Andrew5.0★Sep 2020

• "Good value for money and location and well supplied."

  Double bed misleading as it is a double matress on a single bottom bunk bed ! This was my main issue as one of the photos of the single twin room downstairs looked like it was the double and a single in the room. I feel very strongly that you cannot market this property as a double bed and a king size bed.

  Thank you for taking the time to send your comments, I can assure you we take all feedback seriously. The bunk is a triple, with a double at the bottom and a single bed at the top, the double is a normal sized double and not a single with a double mattress on top. As well as this our description states that the property has 2 x twin rooms and a master bedroom with super King bed, this is correct as described within our marketing. I am sorry you misunderstood and hope that overall you enjoyed your stay and hope that you will return in the future. Property Owner

  Reviewed by Nicola3.8★Aug 2020

• "We know Retallack very well having stayed in the past."

  This was our first time in a privately owned property and we couldn’t have been happier. A lovely spacious property as described with everything you could need on your stay. Very clean and plenty of outdoor space and privacy as it is in a corner plot.

  Reviewed by Stephen5.0★Jul 2020

• "1. The Lodge is well located taking into consideration the closeness of lodges on the site and quiet after construction has finished for the day 2."

  WiFi was the biggest issue - not having it directly connected to the Lodge and having to rely on the resort WiFi - you need to make this clear in the advert as families with children will face the same grief that I did on the first night and a large bill for data as well 3. The first night there we had water coming through one of the light fittings in the bunk bed room, clearly not the first time it had happened. Gene came out and resolved the issue, with the promise that a plumber would come on the Monday - we never saw the plumber. Room was damp and we ended up buying one of those container for damp conditions, ended up full of water 4. The original listing showed TV is a couple of the bedrooms and your current listing says that there is a TV in the twinned bedded room - there were no TV's 5. Some of the simple things like hooks on the back of doors to hang damp towels 6. The single room upstairs needs more than a bedside table and thought needs to be given as to whether it is actually suitable as a bedroom. 7. The upstairs balcony, which did some great views, had a birds nest with the resulting mess all over the balcony 8. The decking downstairs is rotting and my son chair leg went through it 9. There should have been some warning given about the construction traffic at the back of the lodge - it starts at 7am. It covered the cars with dust and on the last night there we had no water as they cut through the main pipe. Was resolved after a couple of hours

  Thank you for your constructive feedback, we are keen to make our guests accommodation exceed their expectations. The Lodge is on one of the largest plots at Retallack. Currently the traffic from the building work is a temporary issue and is reducing as works progress. There is now wifi both in the lodge and also available in the communal areas of the resort by connecting onto the Retallack wifi service. 4G is available at all times in all areas of the lodge. The boiler has been fully repaired now so we don't expect to have any more issues in this area. DVD players and a selection of family friendly DVDs have been added to the twin and bunk rooms, as well as a selection of board games for all ages. Hooks have been added onto the back of all bedroom and bathroom doors to hang damp towels etc.. Thought will be given to this room for 2020, in the short term more furniture will be added for the convenience of guests. Migrating Swallows and Swifts are protected by law. For the short time they are with us we hope guests will enjoy them and rest assured the balcony is cleaned before each guest party arrives. We plan to add extra bird prevention over this Winter once they have migrated so nesting will be prevented or reduced next summer. New decking has now been fitted. We are pleased that despite the points raised you enjoyed your stay at Willow Lodge. Property Owner

  Reviewed by Angela3.4★Aug 2019

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