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"All facilities from the micro wave through to the dish washer etc."
etc. were well appointed BUT there was not a single one that had any instruction or user manual.
Thank you for taking the time to share your feedback with us. All feedback is shared with the owner and our maintenance team. We hope to welcome you back again in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Michael4.7★Sep 2024
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"Lovely apartment and well equipped - it was our second year Two issues, one minor and one more important."
The first is that it really needs an outside tap so that sandy wetsuits and boots etc can be washed off outside rather than in the apartment itself. The second is that the rubbish arrangements simply don't work. We were told to put all our rubbish (mixed - no separate recycling which itself is strange) into one wheelie bin next to where the car parking space is. When we arrived it was already full but by shoving the rubbish down we just managed to get one more bag and some bottles in. When we left it had still not been emptied. There were no instructions as to moving the wheelie bin to a location where the Council (or whoever does the collection) would pick it up, so it stayed where it was and was not emptied. As it was we had to take one black bag full and some bottles to Wadebridge when we went there. That needs sorting out. Also when we arrived there were 4 separate lights that were not working. They were all light bulb issues - nothing more and the bulbs were replaced quickly but we should not have had to ask.
Thank you for sharing feedback on your stay at Upper Deck. In regards to the outside tap, we can certainly put your suggestion forward to the owner. In regards to the bins, although it is not entirely within our control; if waste needs to be collected during guest stays, guests are welcome to call us and we can help by following up with the holiday waste collection company or the Council. We are glad you like the apartment and would love to welcome you back anytime in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Oliver4.1★Jul 2024
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"A most lovely apartment tucked away on the top floor of a development of shops and pub."
The moment you walk in the accommodation strikes with its beauty and lovely wood smells.
The views from the living room and the master bedroom are spectacular across the Camel to Padstow( make sure you take Binoculars)
I would have been happy to stay here for the rest of my days.
Thank you so much for your comments. We love hearing just how much you enjoyed your stay! Hopefully we can welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Michael5.0★Jul 2024
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"Fantastic location and first rate accommodation."
Home from home comforts in every room and very clean and well maintained. Only slight negative is the building work on the next floor down starting at 8am every weekday and causing difficulty getting in and out of the car park on a couple of occasions. Not a dealbreaker though and we have already booked another week in September!
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Nigel4.7★Jun 2024
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"Fantastic property ideally located within a short stroll of the ferry and close to the beach."
A number of restaurants are within easy walk. The property itself is very well equipped and in beautiful condition. With parking for 2 vehicles which is both safe and very convenient.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Stephen5.0★May 2024
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"Our second visit."
Love the property and location. We will definitely book again.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Edward5.0★Mar 2024
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"Very good stay at Upper Deck, great location and very well presented this time, this was our 4th stay and would recommend this acconodation for anyone who enjoys the Rock area of Cornwall."
We have booked again for May 2024 also noticed the restaurant below is being converted to an apartment and mentioned it to the cleaners when we left would interested in renting this for future stays so would like to know when it will be available.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would look forward to having you back in May! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ian5.0★Nov 2023
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"Fabulous place to stay, and you can not beat the amazing view"
Thank you for your lovely comments.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Alison5.0★Sep 2023
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"Excellent property, beautifully maintained, spacious and lovely views."
It got a little hot at night, even with the windows open, but we asked for a fan and got one a few hours later. Would definitely stay here again.
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at Upper Deck. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Piers5.0★Aug 2023
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"It would have been 4 or 5 stars rather than 3 stars, if the cleaners (or rather the one in charge) had not been so rude."
We thought that we needed to be out by 10am and not 9.30am, so when the cleaners arrived at 9.30am we were still there, although the only room that we were still in was the kitchen area of the living room and we were out of all the other rooms. We were fully out by 9.42am (ie 12 minutes late). The lead/head cleaner after being incredibly rude to us, spent that 12 minutes outside the flat on the phone complaining to someone that we were late and that she would be delayed. If she had done some work rather than complain, given that they had two bedrooms and two bathrooms which were available to be cleaned when they arrived (the other cleaner did go into them to do the work), they need not have been delayed at all. With staff like that it is no wonder that some of your landlords are moving to other agents. Really nice house and good holiday ruined by your cleaners at the end.
Apologies if you found the cleaner rude, but she has many properties to clean in a small time scale.
It is very unfortunate that you found this to spoil your holiday.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Oliver4.7★Jun 2023
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"This has been our third stay to this fantastic apartment that is comfortable, homely with beautiful outlook!"
A perfect place to enjoy beautiful coastline walks, go surfing at Polzeath and visit Padstow.
We will be back!
Thank you for taking the time to leave a review, we are so glad you enjoyed your stay and we are looking to welcoming you back again soon. John Brays Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by David5.0★May 2023
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"Excellent apartment very well equipped with perfect location and wonderful view."
The one point we would like to mention is that we only found the bins when leaving.
Thank you for taking the time to share your fantastic feedback with us. We are pleased to hear you enjoyed the apartment so much, especially its location and the views. We will make sure the bins are in a more obvious location for future guests. We hope to welcome you back to North Cornwall again very soon
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Kim5.0★Apr 2023
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"Great property, loved the views even when weather was poor."
Very comfortable and well appointed.
Shame the blind in main bedroom was broken and could not be opened.
5 star accommodation
Thank you for your comments on Upper Deck. We will look into why the blind won't open promptly. John Bray Cornish Holidays on behalf of the onwer.
Property Owner
Reviewed by Ian5.0★Oct 2022
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"2nd visit to this apartment and not disappointed."
Peaceful and relaxing even though it is directly above a restaurant but this closed early evening so no issue. Great to have parking as that can be difficult in Rock. Spotlessly clean and comfortable. Would recommend
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Upper Deck and had the perfect base to explore the north Cornish coastline from! We hope to welcome you back to North Cornwall very soon. John Bray on behalf of the owner.
Property Owner
Reviewed by Mark5.0★Sep 2022
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"We loved our stay at Upper Deck and thought it was perfect location to explore the area."
Thank you for your feedback. We hope to welcome you back in the future. John Bray Cornish Holidays on behalf of the owners.
Property Owner
Reviewed by Sophie5.0★Aug 2022
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"Wonderful stay."
Thank you.
Thank you for your feedback, we hope we can have you back in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Jacqueline5.0★May 2022
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