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"If a frozen house is what you are looking for, this is a perfect house for you."
We arrived at Saturday night and the central heating was on for a couple of hours.
Then, it was switched off and there is no way to control it from the house.
Only the manager and the owner can control it.
So I had to call the agency tree time.
At the end, we had only one evening and one morning warm on five.
So bring a good sleeping bag and a good coat and you will be fine.
When asked Sykes holidays cottage a compensation, they replayed that was not their business because the contract was between me and the owner.
Pity that I don’t know who he is, I don’t have is number and I paid Sykes holidays cottage the fuul amount.
So they just took money and left me in a mess.
Good luck
Thank you for your feedback, we are sorry to hear of the issue you had with the heating, the heating is on a sensor, keeping Teylu at a comfortable temperature, once we were aware you would like it warmer we felt we had addressed this. We have taken your point on board and will endeavour to look in to this.
Property Owner
Reviewed by Dante3.1★Oct 2024
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"We were extremely surprised with how beautiful this place was."
We booked it for a little holiday for all our family (and dog) to be together. And it was perfect. The bedrooms were amazing and the kitchen too ! Had everything you needed . We loved having our family all together in this lovely home . Thank you
Thank you for your feedback, Rebecca. We are delighted to hear you enjoyed your stay at Teylu!
Property Owner
Reviewed by Rebecca4.7★Oct 2023
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"Living space is not the best as the seating area is cramped and not easily accessible for an elderly person and very uncomfortable to relax in, forcing everyone to relax in separate rooms , which is not the point of a family holiday."
The cleaning was of a very poor standard, smeary mirrors, induction hob, window ledges filthy, cooker hood grimey. I had to remove the filter out of the shower that was disgusting , full of hair blocking the water flow. The bathroom sensors are dangerous if you are having a shower, plunging you into darkness when trying to shower and not being able to see how to get out which is a health and safety risk.
Thank you for taking the time to provide feedback for your stay at Teylu. We are sorry to hear the cleaning wasn't up to standard, this has been fed back to our housekeeping team and we will look into your comments regarding the comfort of the living space and bathroom sensors.
Property Owner
Reviewed by Debbie1.3★Aug 2023
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"Bed linen was flat and bobbly, beds did not wave waterproof mattress protectors, x2 mattress stained that appeared to have blood?"
Master bedroom bathroom was not clean (dirty on entry to shower/ around plug in sink) horrible smell this seemed to spill over to the bedroom, Iron board ripped. Parking is tricky to navigate with huge concrete lump in the way and old steps from entry to drive, these need removing asap dangerous. Advised as dog friendly, but had to cross road to let the dog out to the toilet. No area for dog to go out or toilet on site. I have images if required
Thank you for providing feedback for Teylu, your comments regarding the cleanliness were fed back to our housekeeping team and the appropriate action taken. We will investigate the parking area and rectify any issues.
Property Owner
Reviewed by Andrew1.9★Jul 2023
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"Beautiful cottage ."
. we only encountered 2 problems … the bed in the double room .. we had to switch the divan base around as the top part by the headboard was broke .. we had to replace batteries in 1 lock, and one of the key code locks was broken ( which we fixed) so it now works .. but other than that the cottage was lovely..
Thank you for taking the time to send your feedback, we are delighted to hear your enjoyed your stay overall and endeavour to look into your comments regarding the bed.
Property Owner
Reviewed by Jessica4.1★Jul 2023
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"Clean, with all the amenities you would need for a very comfortable stay."
Ideal location for both shops/restaurants which are a short walk/drive away plus Camborne is close to the main roads for traveling further afield in Cornwal.
We had a really enjoyable stay, thank you!
Hi Carol,
We are so glad to hear that you were happy with your accommodation. We hope to welcome you back to Cornwall soon :)
Property Owner
Reviewed by Carol5.0★May 2023
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"The location, facilities and cleanliness of the property are fantastic."
The rooms are spacious. I would like to recommend friends to stay in this property.
Hi Dinesh. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon
Property Owner
Reviewed by Dinesh5.0★Sep 2022
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"Beautiful clean accommodation with lovely warm welcoming gifts."
However, I think the apartment really misses a comfortable seating area. The table in the entrance is not ideal to sit at for too long even if you don't have a back problem. Therefore, this means sitting on the beds which again are in need of new mattresses in particular the bedroom where the kitchen seating is located. You can feel every spring and after the uncomfortable seating area in kitchen we ended up with bad backs ☹️
Good afternoon,
We would like to thank you very much for staying with us and taking the time out to review your stay.
its so nice to hear that you liked you stay with us and the gifts we left for you. Unfortunately given the layout of the building we are not able to facilitate a full living room however we are currently reviewing how we can make this area more comfortable.
We hope to see you again soon and hopefully you will be able to see any changes which are made based upon your appreciated constructive criticism.
All the best.
Property Owner
Reviewed by Joanne3.8★Jul 2022
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"The middle bedroom stank , the carpet had got soaked, from a flood I would guess."
Got better as it dried out by the end of the holiday. Could do with a better mattress in the 1st bedroom, could feel the springs not comfortable for my disabled brother. Everything else was top notch and was value for money paid.
Reviewed by Matthew4.7★Jun 2022
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