-
"This is a really lovely property with many benefits, as you will see from the description and photos but, just to add, the garden is very dog friendly and secure, and the beds were the most comfortable we've slept in on holiday."
However, there seems to be an ongoing issue with the Wifi. We had no Wifi for the entire duration of our stay. Normally this would not have been too much of an issue but, for this particular holiday we needed Wifi access and we would not have booked this property if we had been aware that there were problems. (We only saw a review of the property dated Sept2024 where the guests also had no Wifi for the week, once we were on holiday.) We, of course, had allowed for possible Wifi connectivity issues due to location but, in this instance the router was not working and needed to be replaced. We reported the problem within minutes of arriving at the property, an engineer visited 5 days later, and a new router arrived 7 days later. We felt that there was significant delay in our communications with the property management customer service team (albeit very polite) as they kept telling us they had to speak to the owners before they could advise on anything; for some reason with this property we were not able to deal with the owners directly. Somewhat unhelpfully at the end of our holiday we were asked if we could fit the new router ourselves when it arrived. Quite frankly we were a bit put out by this suggestion, as the router needed to be fitted in a very awkward space in the boiler cupboard above a door, which you needed a ladder to reach, and we only had 20 hours left at the property having gone without Wifi for the whole week. Four days after our holiday has finished and we are still awaiting a response from customer services. Our data costs for the week for a family of four were significant, we could have had a very nice meal out for what we had to spend on buying extra data. In addition to these costs, this holiday also involved several phone calls and numerous messages to and from customer services (we were in contact daily to try to sort this problem) which, did somewhat spoil what would have been the most fantastic break.
Thank you for taking the time to provide feedback. We are delighted to hear that you liked the property and garden.
The owners were made aware of the WiFi issue on the Monday morning of your stay and sought to find a solution as soon as possible.
The BT line was immediately checked remotely by BT and found to be in working order. An emergency engineer was then organised to attend the property as soon as one was available in the area to check the router and the internal WiFi system.
It has now come to light that the router was not the fault and the problem was due to an external issue with BT Openreach which was out of the owners control.
The WiFi within the property was and is in full working order.
The issue in September was linked to user error.
The owners would like to offer as a good will gesture some compensation for your expenditure on data and inconvenience
Property Owner
Reviewed by Linda4.1★Feb 2025
-
"Our best getaway so far, such a peaceful location to relax from the fast paced lifestyle in London."
The six hour drive was definitely worth it.
Perfectly detailed directions of how to reach and access the property, as well any instructions needed for the property.
What’s a better time to be in a hot tub than Christmas.
Reviewed by David5.0★Dec 2024
-
"We had a fabulous week at this cottage!"
The property was beautifully maintained, with a well-thought-out layout and everything we needed for a comfortable stay. The location was ideal—peaceful yet conveniently close to local attractions. The hot tub was a particular highlight, providing the perfect way to relax after a day of exploring. Highly recommend this place for anyone looking for a cosy and enjoyable getaway. We'll be back.
Reviewed by Mark5.0★Oct 2024
-
"Beautiful house, a home away from home."
Would definitely return for another stay.
Highlights of the property, hot tub - gorgeous on a cool evening. The open back garden space, great for the kids & dogs. Very comfortable beds, well equipped kitchen.
Reviewed by Amanda5.0★Oct 2024
-
"The property was lovely - very clean and well maintained and had top of the range white goods."
It was comfortable and well laid out.
I do however have a couple of criticisms. Firstly I had requested that the two single beds were made up into a double, as there was going to be two couples staying. This had not been done and there was no way of contacting the owners to get this changed. I don’t know if this was a breakdown in communication between Sykes Cottages and the owner, or what but it was frustrating. Secondly, the literature states that fuel for the wood burner would be provided - it wasn’t. Thirdly, the literature in the cottage says we should use our own towels to use the hot tub but online it states that all towels are included. We did not take any of our own towels. Finally, the literature in the cottage states that the hot tub is cleaned out after every booking - it clearly wasn’t because there was sand in the bottom of the tub.
These are only minor issues but if the owners state that things are done and provided, it would be nice if that was the case.
Thank you for taking the time to leave your feedback and pleased to hear you thought the property lovely. We would like to apologise for Sykes not forwarding the bed request onto our managed service team this is certainly not acceptable. Our housekeepers would have welcomed the opportunity to correct issues if you had let us know at the time. There is a reminder on the key collection details sent out to guest to bring your own beach towels to our properties. Pol Gas Hall supplies a starter pack for the fire and not for the duration of a stay. The hot tub is cleaned and drained, however sometimes as most hot tubs you will find a small amount of sand/grit at the bottom due to the filter and refilling. We would welcome the opportunity to host you again. Kind regards Cornish Cottage Holidays
Property Owner
Reviewed by Simon4.7★Oct 2024
-
"Beautiful holiday home from home."
Top spec fittings, amazing views and just so quiet. Absolutely loved our time here and will return, for sure.
Reviewed by John5.0★Sep 2024
-
"A lovely stay at Pol Glass Hall."
Excellent location. Hot tub was delightful after long days. The only down side was the heating was constantly on and all thermostats locked so it was very hot. We did get lucky with the weather though (25 degrees one day) so I dare say it's nice and cosy in the colder months with the heating always on. Would definitely stay there again
Reviewed by Adam4.4★Sep 2024
-
"What would have been the perfect holiday was spoiled by having no internet connection."
The problem was reported the day after we arrived but was never resolved. We had no mobile signal either so unable to communicate with anyone. I have cameras installed in my 91 year old Mother’s bungalow but was unable to check on her between carers visits. Really disappointed. It could have been such a lovely holiday. Unable to plan days out and book tickets online, it just goes to show how much we rely on the internet.
Reviewed by Melvyn4.4★Sep 2024
-
"Our second stay at Pol Glass Hall and already booked for 2025."
Beautiful cottage, absolutely spotless and has everything you could possibly need.
In short a wonderful place to stay.
Reviewed by David5.0★Jun 2024
-
"The nicest and best equipped cottage we have stayed out."
Fitted out to high standards and easy to keep clean. A fantastic spot to explore from by car.
Reviewed by David5.0★Jun 2024
-
"We had the most beautiful and peaceful week stay thank you so much."
The standard of the property was amazing. We really didn’t want to leave. Stayed all over Cornwall, Lizard was a place we had want to visit for a while. Perfect location for us and the dogs. Would love to return and visit a few places we didn’t get chance.
Wanted to write in the visitors book but couldn’t find a pen xxx
Thanks again
Jenni, Chris and Jacob
Dogs
Reviewed by Jenni5.0★May 2024
-
"This really is a beautiful property with a lovely open view at the back."
It was imaculate when we arrived and given the cold weather was lovely and warm.
There were lovely welcoming touches with Scones, fizz and bathing products but really helpful ones too for the dishwasher & washing up.
There were instructions for almost everything that helped.
Being 'old school' a radio would be nice, but maybe its not good reception.
From a practical point if you bring a dog it needs not to be a 'jumper' given the fence height, but ours got on very well the playful one in the next property.
If we were to go again I would probably want the 2 beds joined and use that as the main room as I thought it had a nicer view and easier access to the hot tub.
Would definitely recommend this tranquil spot.
Reviewed by Joanne5.0★Apr 2024
-
"Fantastic property - faultless."
Reviewed by Richard5.0★Mar 2024
-
"Absolutely beautiful cottage furnished to a really high standard."
Comfortable beds. Beautiful views. Couldn’t fault it at all. Hope to return again.
Reviewed by Kay5.0★Mar 2024
-
"Absolutely beautiful property."
We’ve booked again for next year. What more can I say?
Reviewed by Sharon5.0★Sep 2023
-
"Pol Glass Hall is an absolutely top notch barn conversion."
It is literally home from home. It has everything you need and some. Extremely clean and immaculately maintained, stunning views. I cannot recommend more highly. So much so we have booked to return next year.
5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Reviewed by David5.0★Jun 2023
-
"Beautiful peaceful location, stunning property, owners have thought of everything."
Poldhu cove, Lizard point, Kynance cove, St ives, Pendennis castle, Mullion harbour all within short drives and easy to get to via pretty country roads. We were very lucky and had beautiful weather for the entire week too.
Only slight bit of feedback would be to question why there are temperature panels on the wall with the facility to change the temperature, however these had been locked so we could not turn the temperature down at all, meaning the house was roasting... nothing a few windows being opened couldn't fix but would have been nice to cool the rooms down
Reviewed by Kimberley5.0★Jun 2023
-
"First class accommodation of this upside down home situated very near to the coast."
Everything you should need with the extra comfort of the hot tub which was welcomed after a day's walking. We would thoroughly recommend this holiday home and would definitely stay again.
Reviewed by Malcolm5.0★Jun 2023
-
"We absolutely loved our stay at Pol Glas Hall."
The accommodation was very well equipped with everything we needed, the views were lovely with a secure garden for our dog. There is so much to do in the area and we enjoyed many coastal walks with the most amazing views. It was great to come back and relax in the hot tub and enjoy our evenings in front of the log burner. Would highly recommend.
Reviewed by Sylvia5.0★Mar 2023
-
There are no reviews featuring this term
Show all reviews