Trevian

15 Customer Reviews

• "Trevian is a lovely welcoming home from home."

  There were just a few very minor things, which didn't detract from the stay, but would have made it 5*. There were soooooo many cobwebs We live in a 500 year old farmhouse, so we are used to them, but in the bedrooms and particularly the main bedroom, the cobwebs hanging down from the pictures and in the corners were huge. The same in the kitchen, under the plate rack. Just generally it all looked like the house could do with a good dust and vacuum (I did vacuum the cobwebs in the bedroom as they were hanging over the bed!) also the fridge drainage hole was blocked and froze all our food - my husband cleared it and it was then OK. Finally, the kitchen knives could do with a sharpen. So as you see, absolutely nothing major, it is a lovely house and we would love to stay there again. Just hope that the Charlotte's Web theme is less apparent next time. :-)

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. All suggestions/comments are appreciated, we will look into these. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Roma3.8★Aug 2024

• "A well equipped and spacious house in a great location walking distance to the beach, shops and pub."

  And central location for sightseeing further afield. Comfortable beds and friendly atmosphere. As dogs are restricted to the ground floor (not mentioned in the property details) it would be nice to have a tv in the conservatory. Side gate is too low to be safe for a dog friendly property as easily jumped over. Looked clean overall, but had sweet wrappers in the log basket, and when I wiped the mantle piece in the front bedroom it was black. Toilet did not look as though it had been cleaned on arrival and the floor in there was dirty. I’m not sure when the dog beds ( nice to be supplied although we used are own) were last cleaned. The cutlery drawers in the free standing unit were extremely stiff. Overall a great holiday property. Maybe if more cleaning materials were supplied the cleanliness would be higher. We would return but only if dogs were allowed upstairs

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. We are glad that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Rosemarie3.8★Jun 2024

• "Loved the property , so very well decorated, spacious & equipped…."

  . also lovely & dog friendly with the beautiful enclosed rear garden . Thank you for the lovely Cornish welcome pack , much appreciated . I will be back ! If i could change anything here it would be to have more private side gates to 6ft at the side instead of the small ones on site as if a dog did get out that road can get very busy .

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. All feedback/suggestions can be seen by the owner. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Joanne5.0★Jun 2024

• "Lovely house and lovely location!"

  3rd year at Trevian! Wonderful!

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay again and we look forward to having you back once again! - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Jane3.8★May 2024

• "Excellent time here."

  Property looks a lot better and bigger than website/ photos would suggest. Good value for money Will be back.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David5.0★May 2024

• "Wonderful stay in a home from home"

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future! - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Jane3.8★May 2023

• "Trevian is a lovely holiday home, very comfortable and welcoming."

  We all had a super time. The house has everything you need and the garden was fantastic for the dogs, enclosed and very safe. Utility room very handy for the surfers and wet dog walks.

  Thank you for taking the time to provide such lovely feedback. We are pleased you all had such a great time - including the dogs ! John Bray on behalf of the owner. Property Owner

  Reviewed by Julie5.0★May 2023

• "The worst holiday I have ever experienced."

  EVER. A filthy disgustingly dirty home. It required 3 cleans to get all the dog hair out the sofas and carpets and dust I could write in. All the rugs and sofa covers in the house need a good wash. Oily cupboards full of owners food and nowhere to put our food. Owners belongings jammed in cupboards. Filthy utility room not been cleaned forever. Had to clear a weeks worth of dog faeces from garden on arrival. No heating or hot water on last day. I spent the holiday arguing with the agent to get relocated or refunded. The agents were not very accommodating at all and I had to fight for my rights most of the holiday. A very stressful and awful time. I won’t be returning and I warn others who stay here or use John Bray agents as their managing agents or for their bookings. It all could have been so quickly and easly resolved but unfortunately the staff are not trained to handle things when they mess up.

  Thank you for taking the time to share your honest feedback with us. We apologise for the negative impact that the above points have had on your holiday. Your refund has been issued and your feedback has been raised to our housekeeping team and senior management. We are sorry that the property was not up to our usual standard, this has been reflected in your refund and care taken by us to try and rectify these issues to the best of our ability, following company policies. Our guest's happiness is very important to us, and we once more apologise that this was not an enjoyable experience for you - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David1.6★Apr 2023

• "A great holiday house."

  Garden fully enclosed and very spacious. Rooms were comfy and clean. The welcome pack of biscuits, tea and coffee etc was incredibly welcome after a long journey too. We would definitely look to come to this house again. Enjoyed it immensely and location great for local shops and walk to beach too.

  Thank you for this lovely feedback on your stay at Trevian. We are happy to hear you enjoyed its facilities and surroundings. We hope you do choose to return soon! Property Owner

  Reviewed by Tracy5.0★Aug 2022

• "This is our fourth time staying at Trevian."

  The location is perfect and the garden is great for the dog and the kids. The price has increased quite significantly from when we last stayed in 2020 but we don’t feel that has been reflected in the maintenance of the property. Unfortunately the house now feels a little run down. It hasn’t been re-decorated since we stayed the first time and we feel many areas both inside and out need repainting and a really deep clean.

  Thanks so much for your honest feedback on your stay. We just wanted to update you that the house was scheduled for redecoration but got hampered by Covid delays. It was recently repainted and we are very pleased with how it now looks . Property Owner

  Reviewed by Vicki3.8★Jul 2022

• "Lovely house, comfy stay!"

  Will be back!

  Thank you for taking the time to feedback on your stay. It's great to hear that you had such a fabulous stay. Property Owner

  Reviewed by Jane3.8★May 2022

• "Homely"

  Thank you for taking the time to share your feedback with us. We are so pleased to hear that you found the property comfortable and look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Andrew3.8★Apr 2022

• "Fantastic house with plenty of space inside and out for our family of 6."

  Every detail had been carefully thought about to ensure we had everything needed to make our holiday perfect. The photos don't do this house justice, it's far more spacious than it appears.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Carol5.0★Aug 2021

• "We had a very enjoyable week and took great advantage of the glorious weather."

  We followed a number of the walks you sent us just prior to our stay - they reminded us of some known favourites and suggested some new ones thank you. With regards to food places we ate in the Fish Kitchen Nathan Outlaws in Port Isaac. We even saw the lobsters arriving off the boat! A bit further afield we spent a lovely sunny afternoon at Sams on the Beach in Polkerris. Having spent a couple of hours walking the Hill Walk from Fowey it was a lovely spot to eat some seafood and enjoy a very quiet bay. Parking is at the top of the hill and the village is almost traffic free. Fingers crossed the house is up for relet next year and the dates match our half term.

  Mr. And Mrs. Neil HoustonNov 2018

• "I just want to say what a fantastic company to deal with."

  Had a fabulous 2 weeks in Trevian Rock. Could not have asked for better facilities and comfort. The team in the office were super helpful and welcoming and all communication has been great. Would recommend this holiday company to anyone.

  Mrs. Joanne PierpointAug 2018

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