Riverside

8 Customer Reviews

• "Really pleased with the accommodation and location."

  We booked last minute as we were let down by our previous booking. Everything was as described. Cleaner and managing agent quickly sorted out towels and replacement toaster. Excellent. Thank you.

  Thanks for taking the trouble to leave such positive feedback Mark, it is really appreciated. Look forward to seeing you again. Property Owner

  Reviewed by Mark5.0★Jul 2024

• "There was a leak from the toilet cistern upstairs which was reported on the Sunday by leaving a."

  Message but nothing was done about it. It was quite comfortable but not as clean as it could have been a lot of dust in the bedroom and the bath not very clean. When we stripped the beds to leave the mattress protectors on 2 of the beds were badly stained which had we known we would not have slept in them. On the good side it was very quiet and generally quiet comfortable.

  Thanks for your feedback, Marilyn and also for responding to my emails which will help us identify why your message never reached us from our booking agent. As you can imagine, we want to protect our asset and had the message reached us, we would have responded accordingly, as we have a local contractor on call for such issues. We did visit the property as soon as we received this feedback, but after several flushes, we did not have any leak. However, you have confirmed in your email that the leak was an intermitent leak to the pipe at the rear of the toilet, so we will keep an eye on this to try and ensure there is no repeat. We have also liaised with our cleaning team to ensure the standards you quite rightly expect are acheieved and maintained and can only apologise for our shortcomings on this occaision. Thsnks again for taking the trouble to give feedback. Property Owner

  Reviewed by Marilyn3.1★May 2024

• "Location was disappointing with no views and rather closed in feeling as we couldn’t look out of bedrooms and lounge looked out over huge pipe."

  Nice sound of a stream though. Welcome pack was abysmal 2 individual salt & 3 pepper sachets, packet of 6 biscuits, 6 coffee and 6 tea sachets, 1 pint milk. The soap dispensers were so watered down as to be useless. Usually we’ve been welcomed with scones with jam and Cornish clotted cream, jar of coffee and tea and sufficient milk, sugar, S & P, herbs and sauces etc. Thankfully, we had had lunch en route! Kitchen had nice crockery and cutlery, cooking utensils etc. Stove was very ancient with solid electric rings. No dishwasher which was annoying. No washing machine in property though there was one round the corner of building and it cost £3 per wash. Rude! I didn’t price the dryer if there was one. However…..rooms were nicely furnished with a superb sofa, which I would love to buy, in the downstairs lounge room. Beds were very comfy but 2 bedrooms were a bit tricky for tall people. Linen and towels were lovely and although downstairs, the walk in shower was good. Didn’t use the one over the bath on the ground floor. Had a lovely week but have been honest about the property.

  Thanks for taking the trouble to give feedback. Since taking over the property 2 years ago, we have been improving the facilities, including upgrading the furniture - especially the sofa! - as well as adding the new downstairs shower room. The property harks back to it's historic past as a China Clay Dry, so the building has been converted within the restrictions that brings. The pipe you refer to was all part of the industrial past of the building and area. In fact we have always thought it a unique feature and ensured there is a picture on our listing - see picture 28. I'm so sorry this did not meet your expectations as all previous feedback over the past 12 months has been positive. Property Owner

  Reviewed by Susan3.4★Sep 2023

• "Excellent stay at Riverside and great location for exploring Cornwall."

  Property was very clean and well set out. Kitchen crockery, cutlery, etc. was exceptional. Thoroughly recommend these places - well done owners see you next year!

  Thanks for taking the trouble to leave feedback Paul, and more importantly, we are so pleased you had an excellent stay. Look forward to welcoming you again. Property Owner

  Reviewed by Paul5.0★Aug 2023

• "We had a very nice stay, the well equipped kitchen and modern bathrooms were excellent."

  Thanks for your feedback and we are so pleased you enjoyed your stay. We hope to see you again soon. Property Owner

  Reviewed by Martin4.7★Aug 2023

• "Very roomy comfortable property."

  Everything needed was in the property.

  We are so pleased you had a comfortable stay, with everything you needed. Thank you for the positive feedback. It is appreciated. We look forward to wlecoming you again. Property Owner

  Reviewed by Carol5.0★Jul 2023

• "We had a lovely week at Riverside, the cottage was absolutely perfect in every way, we would definitely stay again"

  Thanks for leaving feedback Steven. It is really appreciated. So glad you had a lovely week and hope to see you again soon. Property Owner

  Reviewed by Andy5.0★Apr 2023

• "Really enjoyed our stay here, great location for being central to other destinations."

  The only negative was the beds/pillows were really hard ! Couldn't fault anything else.

  Thank you for taking the trouble to leave feedback. It is appreciated and noted. Glad you enjoyed your stay and hope to see you again. Property Owner

  Reviewed by Steven4.4★Aug 2022

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