Ithaca

38 Customer Reviews

• "Gorgeous clean spacious apartment in a fantastic location!"

  We loved spending time at Ithaca, it was perfect for us and two children. The two rooms upstairs are huge and all beds were super comfortable. The kitchen was very well equipped with everything we needed. The sitting room was lovely and bright with beautiful views from the balcony. We would highly recommend!

  Thank you for your feedback we are pleased to see you enjoyed your stay. We hope to welcome you back again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Victoria5.0★Jul 2024

• "The apartment was wonderful it had some nice touches (Sonos worked in every room apart from the lounge)."

  The kitchen was equipped with everything you needed. It was spacious clean. The only thing we found disappointing was on arrival there was not a welcome pack every other place we have stayed we always had something. Also there was no hand wash in the bathrooms/ kitchen and no washing up liquid available. Having said that we really enjoyed our stay and would come back again.

  Thank you for your feedback we are glad you enjoyed your stay. We look forward to welcoming you back again in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Andrea4.1★May 2024

• "We all had a relaxing and enjoyable stay at Ithaca, which comfortably met our needs."

  .. Best regards, John

  We are glad to see that you had a relaxing holiday and enjoyed your stay. We hope to see you again in the near future. Best Regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by John3.8★Mar 2024

• "The property was as described, it was lovely, very clean,comfortable and perfect for our requirements."

  It had everything we needed and more. Would love to stay there again.

  Thank you for your feedback, we are delighted to hear you found Ithaca, lovely, very clean, comfortable and perfect for your requirements. We hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Beverley5.0★Nov 2023

• "A very modern, spacious, clean, comfortable and well equipped property."

  Ideal location to explore both St Ives and many other local attractions. We really enjoyed our stay! One observation, we discovered 6 lamps with bulbs not working and no spare bulbs. We purchased two new bulbs for bedside lamps to facilitate reading in bed

  Thank you for your lovely feedback, we are so pleased that you enjoyed your stay. Thank you for your constructive comments which have been passed onto the housekeeper. Thank you again and we hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Beverley5.0★Nov 2023

• "Gorgeous property, spotlessly clean, bright and furnished beautifully."

  Tea, coffee and sugar provided plus milk cookies and chocolates! Had everything you could possibly want and perfect location within easy walking distance of the town and gorgeous Carbis Bay. Lots of space and cosy. Honestly could recommend a property more! Loved our stay here.

  Thank you for your feedback, we are pleased that you loved your stay. We hope to welcome you back in the near future. Warm regards Carbis Bay Holidays Team. Property Owner

  Reviewed by Lara5.0★Sep 2023

• "Fabulous spacious property with quality fittings."

  Had a problem with one of the showers and sorted the next day

  Reviewed by Annette5.0★Jul 2023

• "Note hot water schedule to be reviewed as two kids having shower in day used all hot water and also boiler has intermittent fault (E02 fault)."

  We managed by resetting boiler and understanding system (as I’m a mech engineer) however may cause issues for someone with less knowledge. Other than that apt was amazing, clean, spacious and even had Netflix for the kids

  Thank you for taking the time to leave Feedback following your recent holiday at Ithaca and we are so pleased that you thought the apartment was amazing. Thank you for advising us of the issue with the boiler, I have passed this on to our Property Management team for their attention. For future reference, if you have an issue while staying at one of our properties, please feel free to let us know by contacting our local office in Carbis Bay on 01736 630015 and select Option 2 when prompted and we will be happy to attend to this during your stay. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Matt5.0★Apr 2023

• "We had a fabulous time, the apartment was excellent with everything we needed for a fantastic stay."

  We would definitely recommend.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lynne5.0★Dec 2022

• "Beautifully decorated and such a good amount of space we loved it."

  Will definitely be booking this again. We also loved the use of spa passes.

  Thank you so much for your lovely comments and good to hear you made use of the complimentary spa passes too. We look forward to welcoming you back again soon. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Emma5.0★Oct 2022

• "Exactly as previous visitors said in their feedback."

  This accommodation is well appointed with excellent beds, wonderful kitchen and great views. Worth booking for sure.

  Thank you so much for your feedback. We are very pleased you enjoyed your stay. We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lucy5.0★Oct 2022

• "Great place to stay with the family."

  We’ve stayed at Gallinas point several times but this is the best apartment by far and we’ll definitely be back. The owners have really paid attention to detail in this place and the whole apartment is nicely kitted out with great facilities and furnishings. The only thing that would make our stay even better is if there was an EV charging point at the site!

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments which have been taken on board and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Louise5.0★Jul 2022

• "The apartment is very nice The only issues we had are with the Hob some of the heat elements didn’t work whilst we was there, the SKY Broadband was extremely intermittent."

  The SONOS system is no good so requires replacement. Despite these minor niggles the property is well maintained and cared for and we will be going again as the location is lovely

  Thank you for your feedback, we are very pleased you liked the property and location. We thank you for your comments and can see that these were reported to us but, did not want anyone to attend to sort during the stay. We would always like the opportunity to rectify things as quickly as possible to ensure you have the best experience possible. Thank you again for your comments, which we can assure you were investigated and sorted on your departure. We look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Jerry4.1★Jul 2022

• "We really like this property and have stayed there once before."

  Overall a very pleasant stay. Some minor niggles as always. The showers need to be checked that the water drains away properly. The beds are very firm for our taste. The toaster needs repair or replacing as it toasts quite unevenly. The patio areas needs a better clean. Small stuff as everything else was great.

  Dear Mr Edwards, Many thanks for your feedback as it is very important to us! We are very pleased to hear you overall had a great stay and are sorry that there have been some small maintenance and cleaning issues. We can assure that we will have a close look into these and address any issues so they can be rectified going forward. We hope to welcome you back soon! Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Gary4.1★Mar 2022

• "I/we would gladly revisit subject to availability One point thought we though there was a lack of towels generally."

  Bedroom tv's are very dated... could do with upgrading. Get Sky Q which would be a great addition to your current setup. Best Regards John

  Thank you for your feedback. Carbis Bay Holidays team Property Owner

  Reviewed by John3.4★Feb 2022

• "The apartment ‘Ithaca’ is lovely."

  The best apartment we have rented in St Ives to date. It was light, spacious and very clean. There was a problem because the hob didn’t work. This was quite important to us as we had small children with us (one recovering from Chicken Pox) and it is why we book self-catering. However, we were adequately compensated by the owners and really enjoyed our stay. The management of the apartment by Sykes however could be better. We had a nine-and-a-half-hour drive from Midlands. A journey that usually takes six and a half. When we arrived at the site the barrier to the car park would not lift despite entering the code we had been given several times. I called Carbis Bay Holidays and was put through to Sykes’ answer phone service. Meanwhile, I tried knocking on some of the apartment doors (where I was able to gain entry to the building) to ascertain whether there was a new code. It appears the barrier was broken and had been reported along with other issues with the external door locks and the lighting. We were advised to reverse back to the main road, drive around the complex where we would find the exit which was open. When we eventually came to enter out apartment building it seemed we needed a key to open the outer door. The key was in the key safe outside the apartment. Luckily a family were just leaving and let us in. Meanwhile I received a call from Sykes. The person was not familiar with the site or the area which is not useful. I think it would be advantageous to have local representatives on call. Before the take over by Sykes, Carbis Bay Holidays offered excellent service and knowledge of the local area and their properties. It appears to have lost its personal touch.

  Dear Catherine, Thank you for taking the time to leave Feedback following your stay at Ithaca and I’m so pleased to hear you enjoyed the apartment and appreciated the compensation paid to you by the Owners due to the problem with the hob. I am very sorry to hear you had a problem with the barrier. You are welcome to call our Carbis Bay Office on 01736 630015 (Option 2), where a member of the local Carbis Bay Holidays team will pick up your call and be able to assist. We look forward to the opportunity to welcome you back to the area again in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Catherine5.0★Dec 2021

• "The apartment is amazing, comfortable, well resourced and we really enjoyed our stay."

  Reviewed by Helen5.0★Sep 2021

• "Absolutely beautiful apartment with great mod cons, comfortable beds and sofas, lovely fluffy towels, white company toiletries, literally everything there that you need."

  Cute little gifts left, chocolates, shopping bag, vouchers for use in the town, tea, coffee. We ordered a big shop from the supermarket including household goods, we really didn’t need most of them. Fab location. Great customer service. Have only marked down the cleanliness slightly because the wine glasses had smeared finger marks on them and the glass chopping board had to be washed before use, otherwise everything was spotless. There are a few housekeeping tasks that are in hand, the air conditioning, the lift and the bathroom door handle needs fixing, none of which bothered us but I’m sure they would be a problem to some guests.

  Dear Maxine, Thank you for taking the time to leave Feedback following your holiday at Ithaca and I’m so pleased that your thought the apartment was beautiful and appreciated all the little extras and treats left for you to enjoy. Also, thank you for bringing to our attention the Housekeeping tasks you noted, I have passed these on to our Housekeeping and Maintenance teams for their attention. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Maxine4.7★Sep 2021

• "We arrived to a filthy patio and patio furniture."

  It was covered in dirt and dried seagull excrement and it hadn’t been swept. Bulbs out in a couple of rooms including one sensor light on the landing, one in the living room and two on the patio. Door handle to toilet was so stiff I couldn’t open it from the inside. Thankfully it was me and not one of my children who got stuck in there. The lift wasn’t working and neither was the upper bedrooms air con. I emailed Carbis bay and some one from Sykes called me Monday to arrange a visit from someone from Carbis bay hols office. They fixed one bulb, booked an electrician to come fix the patio lights, squirted spray into the stiff door lock and asked if we wanted an extra patio clean. I declined this as in the two days we’d stayed there I’d already done it. He informed us that the lift and the air con were ongoing lengthy issues which were awaiting parts - at no point prior to holiday had the company informed us of these issues. As the stay continued it was obvious the flat had not been thoroughly cleaned as there was decaying food under a sofa abs various bits under chest of drawers including hair bobbles, hair grips and a pair of socks. As we couldn’t get in to the flat until 5 pm due to covid cleaning time and when you leave you strip all the beds of linen I think this is unnacceptable. Under the furniture it was filthy with great balls of fluff and detritus. Weve usually loved our holidays with Carbis bay but after paying over £4000 for two weeks in August I’d expect more from them. Especially better cleaning and being informed of big issues such as the broken lift and air conditioning. I’m happy to discuss further once Carbis bay have reacted to my comments but I don’t think once this is published and they’ve replied there’s the option to do so.

  Dear Nicola, Thank you very much for taking the time to provide your feedback. I am so sorry you experienced these issues during your stay, thank you for calling our team out to look at these issues for you. The lack of a lift was due to the management company of the development, which houses Ithaca, having issues with the lift repair company obtaining the parts they needed. We are very sorry that this impacted your stay and can confirm the lift has been repaired and is in full working order. Similarly with the air con, the parts have been ordered but have been delayed in delivery as they are coming from a specialist company abroad. It was a larger job than initially anticipated. Please accept my apologies that these issues were not communicated to you prior to your arrival. We will make the housekeeping team aware of the cleaning issues you experienced and are deeply sorry for this, our housekeeper for this property is particularly thorough so this is very unusual for them. We will work with them to try and provide the extra time they need to check the properties. Unfortunately, we are suffering from quite a severe labour shortage across St Ives and Carbis as many local people have contracted Covid-19 and had to self isolate. This season has been particularly long and heavy as almost all properties have been fully booked since the Government permitted travel and overnight stays following Covid-19 lockdown. This has meant that the gaps between bookings have not been there for us to carry out the normal maintenance checks and deep cleans, as the time is not sufficient across a busy changeover window. Once again, thank you very much for providing your feedback and we will ensure the owners of the property are aware of your comments. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by nicola2.5★Jul 2021

• "1 no lift 2 no Aircon upstairs 3 family bathroom door stuck trapping mother and baby 4 no linen change for 2nd week as per contract 5 used masks behind drawers in hall way 6 tissues and deodorant under bed in downstairs bedroom 7 crisp packets and crisps under sofa next to television 8 response to complaints unacceptable and rude ie when told about bathroom door told to leave it open as nothing could be done till next changeover day !"

  ! Fan for 2 bedrooms to stand between 2 bedrooms and leave doors open !! 9 temperamental freezer temperature went up and down food defrosted ice lollies, pizza and other food all had to be binned No reply to question about bed linen and towels except from lovely helpfull cleaning lady doing apartment next door( not ours ) who contacted the coordinator about linen change and was told we had to request it ! Our holiday of 6 adults and a baby was spent waiting for reply to phone calls and emails customer service was atrocious The apartment was stunning and yes the bedding etc was spotless when we arrived but as the holiday went on we found so many problems even the blinds cords in upstairs bedrooms are illegal as not attached properly. We stayed in a different apartment on site a couple of years ago and it was perfect in every aspect and so we decided as it was a special holiday we would spend the extra for the extra details and we are sorry we did because we basically paid extra for less and I'm so disappointed with the whole situation and would really like a response from the owners about our feedback thank you as I am actually thinking about leaving a review on other sites if I don't get a response soon thank you A M Meek

  Dear Mrs Meek, Thank you very much for taking the time to come back to us with constructive feedback, it is very valuable to us and much appreciated. To address your points: 1. The lack of a lift was due to the management company of the development, which houses Ithaca, having issues with the lift repair company obtaining the parts they needed. We are very sorry that this impacted your stay and can confirm the lift has been repaired and is in full working order. 2. Similarly with the air con, the parts have been ordered but have been delayed in delivery as they are coming from a specialist company abroad. The owners have purchased additional fans whilst the air con is waiting for the parts to arrive and be repaired. 3. We are very sorry that the family bathroom door was stuck and that you feel the response you received was rude, this is the last thing we would wish a guest to experience and we have actioned the stuck bathroom door following your report with our property management department to resolve. 4. I sincerely apologise for any confusion over the linen change, there was a breakdown in communication between Carbis Bay Holidays and the housekeeper on the process for doing these having just changed systems. This was not the fault of the housekeeper and we have now streamlined the process going forward for any multiple week bookings and their mid stay linen changes. 5. The cleaning points 5, 6 and 7 we will make the housekeeping team aware and are deeply sorry for this, our housekeeper for this property is particularly thorough and one of the most dedicated people I know personally so this is very unusual for them. We will work with them to try and provide the extra time they need to check the properties. Unfortunately, we are suffering from quite a severe labour shortage across St Ives and Carbis Bay (as you may have seen from the Restaurant posts having to close venues and cancel bookings) as many local people have contracted Covid-19 and had to self isolate. 8. You are completely right, we would never wish a response to be perceived as rude and we are very sorry if any response came across in a negative way. We will always try our hardest with the resources we have to resolve any issues as quickly as possible and if we cannot resolve the property we may offer alternative suggestions in the meantime. 9. Thank you very much for letting us know about the Fridge Freezer and the blind cords - we have notified the owner and our property management team so we can ensure this is sorted. We are very glad that you thought that Ithaca is stunning, we hope you did make some lovely family memories whilst you were down. Than you for taking the time to reply so thoroughly and if you would like to go through any points further, please do not hesitate to give us a call in the office on 01736 630015 and press option 2. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Anne-Marie2.5★Jul 2021

• "We have stayed at this apartment before and had it pre booked for 2020 so that booking was kept for this year."

  There were a few problems with the apartment this year and found ourselves disappointed in the upkeep.A tap in the kitchen that fell off when we used it,a floor strip in the upstairs bedroom that was loose,the right hand patio door sliding mechanism was sticking.The main problem was the air conditioning in the upstairs bedrooms was not working which meant it was uncomfortable at night.We had a linen change after the 1st week and 1 of the sheets didn’t fit ,the housekeeper was called and we left a voice mail but the sheet was not replaced.The lift was also broken the whole 2 weeks that we were there which we could have been informed about.We also couldn’t get the music system to accept our music as some1 else was already logged on.We were really disappointed as we really loved the apartment the 1st time we stayed.It is at the higher end of the holiday apartments and we just expected more from it.

  Thank you for your feedback. It is important to us that you enjoy the apartment as much as we do. We are concerned to hear that your recent stay at Ithaca did not live up to previous experience. We are working closely with the property management company and Carbis Bay Holidays and are actively addressing the points you raised. Best wishes, John and Philippa - Ithaca owners Property Owner

  Reviewed by Susan4.7★Jun 2021

• ""Many thanks to the Carbis Bay Holiday team and housekeeper Jo Stokes."

  Nothing too much trouble for them to ensure you have a great holiday. The apartment is clean and as everything you need. A home away from home. Will be back again in the new year. "
  Bill & Di Harrison

  ReviewOct 2019

• ""As you walk into this property , you feel as though you are the first people to ever stay."

  Top quality everything! Beds and bedding pure luxury! You have beautiful views being at the top of the property. And a lift so you are not struggling with luggage. Very sad going home !"
  Lynne Carville

  ReviewMar 2019

• "Thanks for a wonderful stay."

  TestimonialOct 2018

• "Wonderful apartment with quality fixtures and fittings, relaxing and comfortable stay."

  Very convenient location for beach and town. Glad we’ve already booked for next year! Thanks to the housekeeper also for a lovely clean apartment and help from the admin team. Looking forward to coming back soon.

  TestimonialOct 2018

• "Told you we would be back."

  Another great stay in Ithaca already booked for next year. Many thanks to Jo the housekeeper. Great times had by all.

  TestimonialOct 2018

• "A wonderful holiday in this fantastic apartment."

  Thank you

  TestimonialSep 2018

• "A very pleasant stay in Ithaca and St Ives."

  Apartment is comfortable and well equipped, and we’ve had a relaxing time enjoying the festival. We shall be back to St Ives.

  TestimonialSep 2018

• "Lovely apartment, well decorated and clean."

  Plenty of room for 5 adults. We have stated in many at Gallinas Point and this is one of the best lucky to have nice weather. Good walks on the coastal path to Lelant and Zennor. Good places to eat, The Loft, Porthminster Kitchen, Porthminster Beach Café and Café Pasta. Will hopefully return soon.

  TestimonialJul 2018

• "Have been looking forward all year to return all the way from Glasgow."

  Back to our favourite location, St Ives our second time in theses apartments Ithaca. Beautiful surroundings. Everything you need and more have taken pictures of the trendy kitchen tap! And lounge very comfortable and quiet. St Ives has a pleasant healthy walk to the beach and town, so quaint. Will be back, thank you for having us at your home.

  TestimonialJul 2018

• "It has been 40 years since we have visited St Ives and pleased to say it still holds its charm."

  With wall to wall sunshine all week, and staying in this beautiful apartment, we have certainly had a super holiday. Thank you.

  TestimonialJul 2018

• "Having stayed in most of the apartments in Gallinas Point over the last 7 years, this is by far the best on the complex."

  Enjoyed the added touches of the air conditioning and Sono’s music system. Beautifully furnished with every attention to detail. Thank you for a wonderful stay, will be back again soon.

  TestimonialJun 2018

• "A great stay in a great apartment."

  Lucky to have had beautiful weather. The balcony gets afternoon and evening sunshine which many apartments we’ve stayed in before don’t have the sunshine on the balcony which is annoying. We will be back to Ithaca for sure. Thank you.

  TestimonialJun 2018

• "Thanks for a lovely stay in an amazing apartment."

  Tastefully decorated. Perfect location for the beach and town centre. We will be staying again. Love it!

  TestimonialMay 2018

• "Having stayed in various apartments for holidays in St Ives, this is by far the most comfortable, luxurious apartment we have stayed in."

  Beautifully furnished and every attention to detail. Use of the spa pool was a bonus. Thank you for a wonderful stay. We will be booking to stay here again.

  TestimonialApr 2018

• "This is one of the most beautiful apartments we have every stayed in and we would have no hesitation in recommending to friends and family."

  We love St Ives and we will book this apartment again. Thank you.

  TestimonialApr 2018

• "We have been staying at Gallinas Point since it was built."

  By far the best apartment we have stayed in. Everything you need is here. Sad to going home BUT we will be back next year.

  TestimonialJan 2018

• "We have loved spending our usual winter week holiday in St Ives in Ithaca."

  Warm, comfortable and convenient.

  TestimonialDec 2017

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