Sandy Lodge Rock

5 Customer Reviews

• "The shower curtain in the annexe was very dirty."

  Pictures and mirrors left popped against walls in bedrooms. Some areas could do with updating. To many personal items belonging to the owner. Particularly photos.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. All suggestions/comments can be viewed by the property owner so these are appreciated. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Reg4.4★Oct 2024

• "Well situated property, perfect for family with young children with space outside to play."

  Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed your stay and that the property suited your needs. We hope to welcome you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Wendy4.1★Jun 2024

• "We rented Sandy Lodge for my husband’s birthday with some friends."

  It was very comfortable with plenty of cooking equipment, lovely beds and very cosy. We have a caravan nearby in the summer so we know the area well and it was just what we needed. We took logs down for the fire but the house was so warm we didn’t use it and mainly stayed in the kitchen. The garden was lovely and I expect in the summer would be a great asset and the cottage is in a good position. Altogether it was a very homely atmosphere and everyone really loved the house. Thank you.

  Thank you for taking the time to share your feedback with us. We are very pleased that you found the property comfortable and that the property suited your needs. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Katharine4.7★Nov 2023

• "The best thing about this property is the location, which is wonderful and so convenient for everything in Rock."

  It is our second year here but sadly my description last year as “shabby chic” would now have to be more shabby than chic. The property was definitely cleaner than last year and didn’t smell so musty when we arrived but the garden cushions were still very stained and despite lots of fresh air during our stay, the smell was definitely back in the downstairs bedrooms & lounge after a couple of days. We didn’t open the room above the garage this year but last year the smell was so strong in there we decided no one would want to sleep there. We were impressed by John Bray getting maintenance out the same day we reported a broken blind in the bathroom & a locked window in a bedroom that we couldn’t open. We also couldn’t get an internet connection but by the time maintenance had arrived, my husband had realised a key plug was pulled out- it’s probably the cleaner because it’s the most accessible plug for the hoover to reach everywhere downstairs & we remembered that the same thing happened last year.

  Thank you for your feedback, The issues raised have been noted and I am pleased the maintenance team were able to fix the problems reported. I hope we can welcome you back in the near future. John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Roz3.1★Sep 2023

• "There was a lot we loved about this property!"

  Location and size of the property was perfect- outdoor space was great! Beds were very comfortable and the kitchen was well equipped. But- it was rather cluttered- lots of personal nick nacks and photos- there was stuff everywhere! This detracted from the beauty of the property. There were also cob webs everywhere!! It must be impossible to clean with so much stuff everywhere. I think more information is needed re hot water- we struggled for the first 2 days and even when we boosted it on the timer it meant the showers were hot but the bath was only ever Luke warm- this would not be ideal for a family with younger children. The dishwasher looks like it has seen better days- though worked well- The sofas in the lounge at the back/by the kitchen are extremely worn, marked and not very comfortable. If the weather has been better we would happily have sat outside on the lovely garden furniture but this was not to be! The carpets and rugs are marked in places too. The door to the downstairs small double was off its hinge - almost- it meant the door had to stay open and my elderly mum had to walk around it- but not much room to do this! I emailed Sykes on day one to flag this up but did say it wasn’t an urgent matter- I received no reply so not sure if it will be dealt with before the next occupants. Overall we had a lovely stay but the house needs some attention- we have stayed in quite a few Sykes properties and this is the first time I’ve ever given mixed feedback.

  Thank you for taking the time to provide feedback on the property. We are pleased to hear there was a lot to love about it but disappointed that some aspects were not to the standards expected. We will raise these with the maintenance team and the owners. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Julie3.1★Aug 2023

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