Trevone - Chalet 130

6 Customer Reviews

• "Great location to beaches and Padstow."

  Ideal for small family getaway. Nice, clean, tidy unit. Highly recommend the Cornish Arms for food.

  Reviewed by Tobias5.0★Aug 2024

• "A great location for accessing Padstow, Wadebridge and an hour from St Ives."

  Please note if you are a family, that currently there is no restaurant or indoor leisure facilities at Atlantic Bay, as the former building is due to be redeveloped, albeit no activity has started. There was a small temporary marquee set up for people to use. The chalet is clean, and very simply furnished, throws hiding tired and faded furniture; so would benefit from a refresh which could be done quite cheaply. A few cushions on the sofa for comfort, replace the broken tv unit, and some outside seating would be a welcome addition. It’s one of only a few chalets that has a really pretty garden and we were able to park in the space directly behind the chalet which was great. The decking is starting to rot in places and the handle on the main door is loose and key is rusty, so get a new key cut. The pictures show a tv in the double bedroom, but there isn’t one. This is our 4th time booking through Sykes and each time we have arrived to find some tea, coffee and milk at least, but nothing this time, Not our best experience, sadly.

  Hi there, Thank you for your feedback. I am sorry to hear there was no welcome pack provided. We employ a management company to supply guests with tea/coffee/squash/milk/biscuits/sponge/dishwasher tabs etc and a complaint has been lodged regarding your missing pack. We do provide their number to all guests and recommend they are contacted with any issues as they could have been resolved during your stay. You are the first guest to mention the key or the door handle being an issue so we will look in to that and the decking is scheduled to be replaced this winter. Property Owner

  Reviewed by Kim4.1★Jun 2024

• "Trevone chalet 130 was a well equipped sweet little base to come back to after our days out!"

  It was warm and spacious and had everything we needed. The beds were very comfortable, the towels enormous and very fluffy and the games shelf well stocked. The site was very quiet, well laid out, very neat and well maintained and was somewhere we would definitely like to come back to in the summer months.

  Thank you for your feedback and we are glad you enjoyed your stay. Property Owner

  Reviewed by Kirsty3.8★Apr 2023

• "Nice bungalow with enough space for 5, practically located in the holiday village (washing machine), nicely furnished and equipped with books and brochures from the region."

  The bungalow was clean, but we had to touch up the floor. One of the nicer houses in the settlement, it is not as cramped as others and has nice outside planting. The settlement is a bit away from the village or the coast and unfortunately also from walking paths (if you want to get away, then by car). Bungalow has more charm than the settlement, of which we only used the washing machine and shop. Good starting point for excursions; several beautiful beaches can be reached by car in 10 minutes. Translated with www.DeepL.com/Translator (free version)

  Reviewed by Silvia4.4★Jul 2022

• "What a lovely little chalet 130 is, we stayed here for Easter bank holiday and had the most lovely time."

  We was a little sceptical after reading the bad review but had a great surprise when we arrive. Food was out of this world,staff and owners are incredibly friendly.

  Thank you so much for your feedback and we are delighted you enjoyed your stay. It is very much appreciated to have a review that reflects the reality of our chalet and we would love to have you again. Property Owner

  Reviewed by Michelle5.0★Apr 2022

• "A very tired holiday camp."

  The centre of the camp is derelict just a mass of foundations. No mention was made of the horrendous bone jarring speed bumps, there are 7 to cross to get to the property. There was only a club house dilapidated and no atmosphere. One drink there was enough for us. The entrance to the property is almost blocked by bushes. On entering there was the immediate smell of damp. This is not mentioned anywhere and as an Asthmatic not welcome when looking at the ceilings it is obvious where the damp Mark's have been attempted to be cleaned. The welcome book is the worst I have ever seen. We could not operate the oven and eventually found instructions in a cupboard. The no stick pans need throwing they can not be used as the not stick is peeling and would be in your food. This is a health and safety matter. There was no mention of lots of required items being hidden under the beds. The window next to the microwave is broken. I had to scramble through the bushes to push the window closed whilst my wife secured it from the inside. I do not understand why you expect guests to be your quality assurance? It is also a managed property so you do not get the touchy feely of the owners making this special for you. This is also not highlighted. I all a tired run down site and a tired run down property. I doubt you will publish this on you website as it is to close to the truth. A very disappointing holiday completely misrepresented by yourselves.

  We are very sorry to hear you had a bad experience on your holiday and extremely surprised by your statements. We can assure you the site is not derelict, there is in excess of 250 chalets and lodges on the site as well as camping pods and camping grounds. I can only assume the ?foundations? you mention are the hard standings for caravans, which tend to be more vacant in the off season. It is a family friendly site with traffic calming to keep playing children safe and we do assume guests would understand the need for that without having to warn them in advance. There is a conservatory bar, laundrette, shop and playground on site with more amenities nearby in the village. We have never had any guest complain of damp or smells and we even sent out our agent during your stay who also could not identify any smell or damp. We have since checked the property personally and cannot detect anything untoward nor have we in the entire life of the chalet since my father built it. Whilst our chalet is one of the few on the site that benefits from shrubbery planted around it, there is most definitely clear access to the property. I am not sure what route you took to push the window shut but there is also clear access there. The window has since been oiled so it shuts easier but if you had contacted the management company with your problem at the time it would have been taken care of for you. Just like the television engineer we sent out to show you how to use the TV. We are sure that anyone looking at the photos (that were taken less than 6 months before your visit) can see our chalet is far from tired and run down and it is regretful that you felt the need to leave this inaccurate review as retaliation for being declined a refund. Property Owner

  Reviewed by Carlton1.3★Sep 2021

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