Mill Pond

22 Customer Reviews

• "Very comfortable, well equipped, a bit tricky to find on first arrival but all good from there on."

  Very well situated for some very pritty coastal areas and beaches. If you have a dog with you Rock is a beauty.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by David5.0★Sep 2024

• "Lovely stay in the cottage, quiet surroundings."

  Bit hard to find initially - could do with a sign at the forks to help guide. Nice fully equipped kitchen etc. Private little garden with BBQ.

  Thank you so much for your comments. We love hearing just how much you enjoyed your stay! Hopefully we can welcome you back again in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Natasha4.7★Aug 2024

• "Lovely comfy place to stay."

  John Bray really need to supply a Google map of where it is. Giving directions from Rock is just bizarre now we don't have to pick up the key first from the office. People are most likely to be travelling from the motorway. Property still needs basics like a washing line and decent outdoor table and chairs. Old slimy picnic bench is too wet to use most of the time. At least with plastic chairs guests could wipe them clean. I say this every year I write feedback... but please sort out the parking spaces. Mark out the bays. On the first week we had 2 really inconsiderate drivers taking up all 4 concrete spaces with their selfish parking while we parked in the mud. We saw a shrew running to and from under the washing machine, please check for holes in exterior walls? John Bray need to make it easier to report problems while on holiday via email as no phone reception in cottage.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. There is a what3words on the directions email that will give you an exact location for the cottage. You are able to message us through your customer portal over Wi-Fi. All suggestions/comments can be viewed by the property owner so these are appreciated. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Catherine4.7★Aug 2024

• "This cottage was extremely difficult to locate."

  Due to the expanse of the post code. Also when we did locate it the signage was far too small and partially hidden by shrubs. When booking I asked about parking, we were told we could unload and the car parking area was just across the road. NOT TRUE it was up a rather steep hill and as my husband is disabled and I can’t drive as I have an eye sight problem we had to park outside thr cottage. Luckily we have small car but anyone with disabilities with a larger car would have difficulties manoeuvring it. Other than that we loved the cottage which had plenty of crockery and cutlery.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. We have been working with the owner to resolve these. We have now set up a what3words for the property so that there is an exact spot for guests to drive to. We are glad that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Marilyn4.7★Jun 2024

• "The property exceeded our expectations in every way."

  It was extremely well equipped with high quality bed linen and towels. It was a pleasure to sit out in the pretty garden looking onto the pond and trees in the sunshine. On the odd cool evening the radiators proved very efficient and we appreciated the peace and quiet of the location. This property is highly recommended

  Thank you for the wonderful feedback from your stay at Mill Pond. We are delighted to hear that the property exceeded expectations. We would love to welcome you back anytime in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Yvonne5.0★Jun 2024

• "We thoroughly enjoyed our stay at the Mill Pond."

  The cottage was perfect - well-equipped, clean,comfortable and spacious. It's in a lovely spot and we enjoyed taking the ferry to Padstow, walking the coastal path ( especially from Port Isaac to Pentire) , cycling the Camel Trail, the beach at Polzeath and trips to Tintagel Castle. The only thing missing was a Visitor's Book to write our comments in!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Sian5.0★May 2024

• "Early on our stay we experienced electrical failure on power circuit."

  I reported this to Sykes and then again in person at their local branch in Rock. Within minutes of arriving back in the cottage your repairer Ian arrived and identified the problem and fixed finally the next day. However, we subsequently had pro with the TV reception. On reporting again Ian returned immediately and reset the settings. Again however the TV signal failed a day later and we gave up. It needs resetting. We were very satisfied with your service but feel that other customers will have similar problems.

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we attempted to sort them for you. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope we can welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Michael5.0★May 2024

• "The property is in an ideal location for sightseeing perfect place to use as a base for all local attractions."

  Perfect also for dogs, walks very near by, the garden is amazing with the small stream at the bottom of the fenced off garden. We have no complaints at all apart from,( perhaps the directs to find the cottage may be a little better!) we will definitely book a return visit. Thank you to the owners for renting out a beautiful property.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Lorraine4.1★May 2024

• "Mill Pond is a gorgeous and cosy getaway!"

  Such beautiful features in the property itself and the location is very quiet and peaceful. We loved it here ❤️

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Kerry5.0★May 2024

• "Had a lovely holiday, cottage lovely, surrounded by birds song as always."

  New sofa is huge improvement thanks. I think this is the 4th time I'm writing this feedback, but please put up a washing line outside! And the picnic bench is still rotten, please replace it with easy to clean plastic table and chairs. The car park is badly maintained, it rains all the time and turns into a muddy bog, site manager needs to clearly mark the 4 car parking spaces on concrete so we don't get selfish parking like we suffered. And please put down some hard-core. The new locked bollard stops people from unloading heavy suitcases which is now a major negative for disabled or elderly, given the waterlogged carpark up the hill, which makes packing up on the final day a difficult grim muddy experience.

  Emailed Property Owner

  Reviewed by Catherine4.4★Mar 2024

• "Wonderful holiday."

  So clean and comfortable. Very well appointed and warm. Lovely log fire was a real plus for that hygge vibe. Would definitely go again. Only comment that may help those with mobility issues is that ‘technically’ you can’t park right next to property although we did and it wasn’t a problem. Also it is at the bottom of the hill so garden was too waterlogged to let dog out due to muddy paws although front area could be used for the doggy calls of nature. Overall though - just wonderful.

  Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay at the property and thank you for your comments. We look forward to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Virginia4.7★Oct 2023

• "We enjoyed our fortnight in the cottage."

  It was clean, comfortable and spacious. We were impressed by the quality appliances, all of which were Miele. However, we were bemused that there were no spare toilet rolls and only one bin liner was provided for a two week stay Also, we had driven a long way and we were disappointed not to find a Welcome pack on arrival. The weather was good so we were out and about. The cottage and surroundings were beautifully peaceful and for anyone wanting to get away from noise and people it is the ideal place

  Thank you for your kind comments, we look forward to welcoming you back very soon John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Mark5.0★Sep 2023

• "I would never recommend this Cottage to anybody it is advertised as dog friendly with enclosed garden seating area and barbecue area but it is full of slugs and any time you let your dogs outside they came in they came in covered in baby slugs,even though we had fantastic weather it never dried out there."

  It never got any sunshine so we had to sit at the bottom of the drive to get any sunshine and keep the dogs slug free. The rug at the side of the double bed caused a accident because no matter how much you pulled it flat it creased up and when my wife got up in the night to go to toilet she triped any fell head first into the radiator and chair next to it finished up with a large lump on her forehead two black eyes abadly strained wrist and bruises all down her chest and I have photos of her.

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit, we have since removed the rug from the property and hope she is okay! Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by John2.5★Sep 2023

• "This is our third stay at the complex but the first stay in Mill Pond Cottage."

  The cottage is spacious and well equipped. We particularly liked having both a washing machine and dryer as this was the second cottage in our two week stay so needed to easily refresh clothes. We marked cleanliness at the lowest rating as there were significant dog hairs from a previous visitor and the property hadn't been cleaned to remove these. Our children are allergic to dogs; as a consequence it required us to both leave windows open at night and apply allergy medicine sprays to our youngest on several nights. If this had been marginally worse we would have had to vacate and finish our holiday early. Other comments: no outside hose for wetsuits, no clothes line we could see, no decent wine glasses, toaster broken as need to hold down to operate.

  Thank you for your feedback from your stay at Mill Pond. We are pleased you enjoyed the space the cottage offered as well as it being well-equipped. We are sorry if the cleaning was not to the standards expected and would have gladly re-attended had we know about this. However, we do apologise this was not picked up on changeover. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Philip3.4★Aug 2023

• "We had a fantastic stay!"

  We would like to return and would recommend to others.

  Thank you for your lovely comments, we look forward to welcoming you back very soon. John Bray Cornish Holidays on behalf of the owners Property Owner

  Reviewed by Gemma5.0★Jun 2023

• "Lovely hidden away spot."

  The owners have really thought of everything.... never thought I would see Miele white goods in a holiday let! The only very slight problem I had was me failing to work out how to get hot water out of the kitchen / bathroom tap - didn't matter to me tho. Also there were no wine glasses.... so I left some!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay at Mill Pond and we would love to welcome you back anytime in the future! Our apologies for the lack of glasses but thank you for leaving some! - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Julian Wynford Hugh5.0★May 2023

• "Great time in North Cornwall as usual, and great time at Mill Pond."

  Blessed to have been able to stay a week there. Charming, cosy and perfect for a small family like ours

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Jean Luc5.0★Mar 2023

• "We have previously stayed at another barn in this complex so already had an idea of what to expect."

  Having read some of the reviews about cleanliness were a little concerned, however the property was clean and well maintained so no complaints from us. The only moan we have is there was a gap in the fence in the back garden (we have a dog) which had a drop and ditch the other side and meant there was access to a very deep pond (hence the name) covered in algae which is life threatening to a dog. Luckily our dog is a large breed and we blocked the gap with the garden table, this does need addressing. Only other moan is sofa is very low so anyone older will find it difficult to get up from. Had an enjoyable stay property is ideal for exploring local coastline, lovely quiet location would definitely use again.

  Thank you for taking the time to feedback on Mill Pond. Our Maintenance team are aware of the Fence issue and are awaiting the materials to fix this. We are glad you enjoyed your stay and look forward to inviting you back to North Cornwall very soon. John Bray on behalf of the owner. Property Owner

  Reviewed by Tina5.0★Sep 2022

• "Lovely 'hidden away' comfortable cottage."

  3 issues: - no welcome / information book - garden fence incomplete, so not dog friendly - only obvious dog walking from the cottage was along the local roads

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay at Mill Pond and had the perfect base to explore the North Cornish coastline from! Unfortunately the information folders got took out due to Covid-19 we are now putting these back into the properties. I have asked maintenance to look into the incomplete fence. John Bray on behalf of the owner Property Owner

  Reviewed by Chris4.7★Sep 2022

• "It was on the whole a very nice stay in a comfortable and convenient cottage."

  The only two comments I'd make was that the kitchen wasn't very clean (there was food stuck on several plates and the kitchen surface was very greasy) and the internet password I'd been emailed was wrong, which wasa bit of a problem - Ian managed to get me the right password the next day and checked it all worked and was geberally very helpful.

  Reviewed by Daniela3.8★Jul 2021

• "I was completely miss-led by your advertisement for Mill Pond."

  You made it clear in your listing that this cottage comes with WiFi. The fact that we arrived for our two week stay and WiFi was NOT installed in the Cottage has made me very upset. It rained our entire first week and with two kids under 8 we expected what we had paid for (WiFi). I have had to do ALL the chasing to rectify this (BT turned up at 08:00 on a Friday, seven days into our stay) making several phones call from up the lane as the Cottage has no reception in it. John Bray staff (Jess/Penny) promised return calls and also to compensate us for an entire week without the internet. So far I am yet to receive any said compensation. It seems that actually if you read the small print your contract is with the Landlord of the house and NOT John Bray (TBC). As a result it is easy for them to now act as the middle man claiming they cannot get in touch with the Landlord to discuss said compensation. A VERY frustrating first week of our holiday could have been avoided with not miss-leading us on the listing AND then nip it in the bud by honoring what you said you would do and close the case.

  Reviewed by OLIVIA1.9★Jul 2021

• "Thank you it was all wonderful, very nice house indeed."

  Excellent miele washer etc

  Mrs. Jane ElliotAug 2018

• There are no reviews featuring this term Show all reviews