Highlands

15 Customer Reviews

• "2nd holiday at the Highlands cottage in Trelights village, the cleanliness was much improved this time, though a shame the front window/patio door was very foggy, the cottage is well equipped and all linen and towels were of good quality and very clean, We felt very at home and once again thoroughly enjoyed our stay in beautiful Cornwall!"

  We like that the village isn't far in either direction to other great areas and beaches, our dogs love Daymar bay and went most evenings for our last walk.. The garden was well used as the weather was very kind to us. There are 2 deck chairs in the garage to use if weather is nice, the table and chairs in the garden are ready for some TLC but do the job, we ate outside most days. The garden is safe and secure and our dogs love it. (For other dog owners there is a dog poo bin at the start of the cul de sac) lovely friendly little village to walk around and chat with people. There was quite a few road works in and around Trelights village, we were detoured around lots of small winding roads which was interesting if not a little scary..

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Lysa3.8★Jun 2024

• "This is a great location and the bungalow is comfortable."

  The garden is pretty. I would have liked to be able to control the heating but it didn't seem possible to override the settings. It would have been helpful to have had some information available about the various appliances in the property, as well as the information about the general area.

  We are delighted to hear that you enjoyed your stay at Highlands. Thank you for providing us with your feedback, we have noted your suggestions and the owner will be made aware. We hope to welcome you back anytime in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Judith4.4★Apr 2024

• "We had a lovely stay in Highlands and it was the perfect cosy refuge from the cold and windy new year weather!"

  Thank you too for the very kind welcome pack left for us.

  Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay and the welcome pack at the property. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Selina4.7★Dec 2023

• "Very cosy comfortable bungalow."

  Clean and well maintained. Had a slight heating issue but was dealt with quickly. Perhaps more saucepans as only 1 is difficult for a meal also clearer instructions where wifi router is and code. Very peaceful spot. Enjoyed the cream tea ingredients left for us thankyou

  We are pleased you enjoyed the property so much. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Hazel5.0★Sep 2023

• "The property was on a lovely location, easy to find."

  Ideal base to go to visit place of interest, to name a few Port Issac, Padstow and Wadebridge.

  Thank you, we hope to welcome you back soon. John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Maria5.0★Sep 2023

• "Overall a nice property."

  However. The home needs a good clean. The bathroom especially. Dirty tiles and black mould. The blind was filthy and wouldn’t wind back up after being lowered. The pull cord for the light was black and hadn’t been cleaned in years. The carpets throughout had marks that need cleaning. The front bedroom had mould on the mattress topper. Overall the place was as advertised in a good location, just let down by the level of cleanliness.

  Thank you for taking the time to provide feedback from your stay. We are pleased to hear you enjoyed the property overall but are disappointed to hear the cleaning was not at the standards expected. Had we been made aware at the time, we would have gladly re-attended to resolve this for you. However, we also appreciate this should have been picked up on changeover and so will raise this with the cleaning company. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Deborah4.1★Aug 2023

• "Lovely house."

  Very clean and well equipped. Thanks for the welcome scones and coffee pods

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Stewart5.0★Aug 2023

• "Property was clean and well equipped although showing signs of age, wallpaper starting to peel in the hall and rugs not lying flat."

  Carbon monoxide alarm actuated on Tuesday afternoon, alarm confirmed by moving detector outside to reset and taking indoors again.Doors and windows opened and area ventilated.Sykes informed and maintenance man arrived one hour later. Couldn't fix or determine the problem and couldn't get a maintenance engineer until the following day. Boiler switched off and immersion heater switched on to provide hot water only. As weather was very wet and the prospect of staying in all day with an engineer was not appealing plus uncertainty of source of problem decided to go home early.

  Thank you for taking the time to feedback on your stay. We're very sorry that you had to experience these issues during your visit but thank you for your patience and understanding whilst we sorted them for you. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope to welcome you back to north Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Michael3.4★Jul 2023

• "The property was home from home, ideal for the dogs."

  Comfy beds. Had no water due to mains fault on bank holiday Monday, but maintenance came out, impressed with the service,would stay again, this is the second holiday with Sykes

  Thank you so much for taking the time to share such wonderful feedback with us. We are so pleased you enjoyed your stay at Highlands and we were able to help you with the water issue. We always appreciate such positive feedback and are so glad you liked the property. We look forward to welcoming you back hopefully very soon. John Bray Cornish Holidays on behalf of the owner Property Owner

  Reviewed by Sarah5.0★May 2023

• "My Mother is 85 and I am her carer."

  We both enjoyed Highlands immensely as the property was very well maintained and was immaculate. It’s location with just green fields to the rear and at the top of the estate was superb as it was both quiet and bright and sunny. Excellent parking and location for access to Port Isaac, Polzeath, Daymer Bay and Wadebridge. As a bungalow, everything is on one level so it was excellent for my Mother who needs her rollator. My Mother even found the patio area of the garden was easy to access. Five Stars all round!

  Thank you for taking the time to leave a review, we are so glad you enjoyed your stay and we do hope to welcome you back to North Cornwall again soon. John Brays Cornish Holidays on behalf of the owners. Property Owner

  Reviewed by Antony5.0★May 2023

• "Lovely cottage would definitely stay again the only thing I would recommend is ..."

  Lovely cottage would definitely stay again the only thing I would recommend is they could do with a bath mat and a proper door mat but apart from them minor things lovely place and really enjoyed our stay many thanks K&D

  Thank you for your lovely comments, We will look into the lack of bath mat and door mat. We look forward to welcoming you back very soon. John Bray Cornish Holidays on behalf of the owners. Property Owner

  Reviewed by Karl4.7★May 2023

• "Very comfortable house in a quiet cul de sac - perfect location for exploring North Cornwall."

  Ideal for dog owners, lovely secure garden and close to a footpath. Small issue with the heating system dealt with very swiftly and efficiently. Very much enjoyed our stay and would certainly love to revisit.

  Thank you for taking the time to complete the feedback from your recent stay. We are pleased you found the house comfortable and quiet in such a good location for exploring. We are sorry there was an issue with the heating system but are glad we were able to resolve this in a timely manner for you. We hope you choose to book with John Bray Cornish Holidays again as we would love to welcome you back to Cornwall in the very near future. Property Owner

  Reviewed by Noel5.0★Apr 2023

• "The cottage was very comfortable."

  The garden was a major disappointment, the grass appeared to not have been cut this year, the rest of the garden was full of large weeds, the fence/hedge had a large hole in it, which we had to block with the garden furniture, to make it safe for our dogs! We could also hear wildlife in the roof space, unfortunately there were no contact details in the cottage, to contact the owner about this. There was no information in the cottage about housekeeping, bins laundry etc.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues with the Garden. Your comments have been passed on to the team at John Bray Cornish Holidays to inspect and resolve. We are also in the process of placing new and updated information packs into our properties. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Patrick3.4★Apr 2023

• "Incredibly clean and welcoming."

  Very well equipped and easy to find. Perfect quiet spot to explore from.

  So glad you enjoyed your stay. Many thanks for your lovely feedback. Mrs Mein, owner Property Owner

  Reviewed by Henrietta5.0★Jul 2022

• "Lovely quite and peaceful place."

  Perfect for a family with the kids

  Thank you for your lovely comment. I am glad you had a nice time. Mrs Mein (owner) Property Owner

  Reviewed by Przemyslaw5.0★Jun 2022

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