Ragleighs

20 Customer Reviews

• "Beautiful house in great location."

  Perfect for a large group with lovely sitting room/kitchen easily big enough to accommodate everyone if the weather is not so good! Unfortunately there were issues with the drains and looking back at the reviews it is clear that this is an ongoing issue. The loos on the ground floor were very slow to flush and the floor boards in the kitchen were rising up during the week. The worst bit was the unspecified water bubbling up on the terrace making it impossible to use the outdoor table and chairs. John Bray were quick to send someone over but I feel it is something the owners need to address.

  Thank you for your feedback. We are sorry for the inconvenience caused by these issues. Your comments have been passed on to the team here at John Bray Cornish Holidays. We hope you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Rebecca4.1★Sep 2024

• "A couple things."

  The sofa bed in the games room has very thin mattress and is thus not that comfortable compared with the mattresses on the beds. Could do with an extra mattress to lay over. There are cupboards in the house that are locked and are presumably the owners' private belongings. Some locks were broken and this we reported by phone to John Bray the managing agents. We suggest John Bray rewrite the description sheets to cover that in the blurb in the house. There is also conflicting advice about checkout times and procedures. Folding bedlinen and packing in laundry bags is only mentioned on a laminated sheet in one handbook and no mention on printed pages. Our email gave check out as 9.30 but blurb says 9.00.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. All suggestions/comments can be viewed by the property owner so these are appreciated, we will look into the information folder discrepancy. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Mike4.4★Aug 2024

• "Wonderful house, very well equipped."

  Generous welcome pack; thoroughly enjoyed our holiday. Perhaps sofa throws could have been changed between uses as previous occupants dog hairs still evident. Would definitely book again

  Thank you so much for your comments. We love hearing just how much you enjoyed your stay! Hopefully we can welcome you back again in the future. We will raise this issue with the dog hairs, our apologies for this! - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Marjorie5.0★Aug 2024

• "It was great although my brother who was sleeping on the pull out bed said it was incredibly uncomfortable."

  Perhaps not accurate to call it a full bedroom when it’s a pull out sofa?

  Thank you so much for your feedback. We are sorry to hear that he found it uncomfortable. We will keep track on this and see if anyone else has issues with it. We know bed preferences differ person to person. We are glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Aimee4.7★Jul 2024

• "Lovely stay!"

  Thank you! Especially enjoyed the garden and the views from the top floor.

  Thank you so much for your comments. We love hearing just how much you enjoyed your stay! Hopefully we can welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Rosanna4.7★Jul 2024

• "Our family and guests have for the third time enjoyed our stay at the fabulous Ragleighs."

  The property is extremely well furnished and equipped, and we appreciated the generous welcome hamper. We did have a sense that there was an underlying plumbing issue and one toilet temporarily blocked and another backed-up. Should also mention the outside maintenance was lacking this year. Previous tenants had not cleared up after their dogs, BBQ needed cleaning and the patio needed weeding and sweeping. Also the previous occupants recycling was never collected. These items are easily addressed and we look forward to visiting again.

  Thank you for taking the time to share your feedback with us. We are very happy to hear that you have enjoyed another stay at Ragleighs, and the welcome hamper. However, we are sorry that you encountered some maintenance issues throughout your time at the property, your comments will be raised to our maintenance team to look into resolving these issues. We look forward to welcoming you back again in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Mike4.4★Jun 2024

• "Myself and extended family enjoyed a good week in the house."

  It was well equipped for a large group and the garden was great for the kids. The location is brilliant, walkable to Daymer Bay and only a few minutes in the car from both Rock and Polzeath. We had a lovely time.

  Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Charlotte3.8★May 2024

• "All brilliant."

  Fabulous house. Perfect for our stay. A couple of little “blips” (maintenance wise) were very promptly dealt with, and quickly sorted. Friendly and efficient maintenance man. Shame that the previous occupants had not properly dealt with their rubbish.. as it was then left lying around until the end of our 1 week stay. But that was the only (and very slight) negative issue. So, other than that, “Ragleighs” gave us a superb holiday experience - it’s a really first class, comfortable, elegant and spacious house - and the welcome pack that was left for us was a really kind and thoughtful gesture - and very much appreciated. Thank you, John Bray.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Sue5.0★Apr 2024

• "The minute we opened the front door we found it to be very warm and welcoming."

  Well presented with everything we required for our 4 generation family weekend.

  Thank you for taking the time to share your feedback with us. We are so pleased that you found the property comfortable and that the property suited you and your family's needs well. We look forward to hopefully welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Sharon4.7★Nov 2023

• "Ragleighs was probably the best holiday home that we have ever rented."

  It was very well equipped, was very spacious (accommodating all fourteen of us very easily), and very tastefully furnished and decorated. Everything looked as new when we arrived! And finally, it was very conveniently located directly above Daymer Bay Beach and a very short drive to Polzeath Beach. So, 11 out of 10 for the house. Now for the not so good bit. On Saturday (our third day) we noticed that the shower room and the bathroom on the ground floor were not draining properly so I called the Agents on Saturday afternoon and was told that someone would come on Saturday to investigate. On Sunday a man turned up and ‘plunged’ the bathroom waste. He didn’t look under the manhole cover in the decking directly outside the bathroom window.. A day or two later we noticed that bathroom still wasn’t draining properly and, as I had just had an email from the Agents informing me that the case had been resolved and closed I replied by email saying that things still weren’t draining properly and that they should send a plumber/drain specialist back. Nobody turned up. On Wednesday morning the next door neighbour arrived and said that he thought there was a problem with one of the cess pits and, having checked his, he thought that Ragleigh’s cess pit was probably full as it was overflowing dirty water into his garden. He said he would call John Bray (the local Agents, not Sykes who I had booked through and who had informed me that the problem had been sorted) and ask them to get the cess pit emptied as quickly as possible, which was duly done by 2.20 pm on Wednesday afternoon. So, if the cess pit had been emptied before it filled up and started overflowing, or if the man who came on Sunday had bothered to lift the manhole cover we would have had a lot less trouble. Not really what we expect to have to deal with during a seven day holiday

  Thank you for taking the time to provide feedback. We are pleased to hear you enjoyed the property so much. However, we do apologise for the drainage and septic tank issues - these are checked on a routine basis throughout the season so they can be emptied. As such, we are really sorry that something went amiss on this occasion. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Chris4.4★Aug 2023

• "Ragleighs was wonderful - one of the nicest houses we have stayed in."

  It slept all of us comfortably, there was lots of room for all the different age groups to play and the kitchen and dining area were perfect. You have literally thought of everything- and we couldn't have been happier. I also wanted to congratulate you on making everything fabulous without it ever feeling that you couldn't snug up on the sofa and totally relax, and the wooden floors everywhere downstairs make it very easy to sweep up all the sand that inevitably comes in after playing on Daymer! The garden and outside sitting area are great too - really, no complaints. We'd like to come again!

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Janie5.0★Jul 2023

• "The property was lovely and in great condition."

  The views and the closeness of the beach were incredible. We had an amazing stay, thank you. It would have been useful to have some bin bags and washing up products but otherwise it was all great.

  Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future! Regarding the washing up products and bin bags, our properties are of a self catering nature but our caretakers should leave out some of these to get you started. We will feedback to our housekeeping team. - John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Issy4.1★Jun 2023

• "What an amazing home, and I say home cause that's exactly how it made us feel."

  We have a large family and it was fantastic to be under one roof. It was our daughters wedding at St Endoc church and it was the top floor made a stunning place for her and the bridesmaids to get ready, over looking the church and Daymer bay. We did have to contact John Bray through our stay but the issue was dealt with extremely quickly and efficiently, so thank you. We are playing our next stay with all our family. Highly recommend this property for location, cleanliness, facilities and homely feel.

  Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at Ragleighs. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner. Property Owner

  Reviewed by Sarah5.0★Jun 2023

• "Ragleighs was the perfect house for our family reunion of three generations."

  Where do I start ? From the moment of opening the front door and that great hall space to wandering through all the rooms the word was “wow”. The huge dinning table which all 13 of us comfortably sat around and the outside terrace table which when the sun came out we also enjoyed - perfect. We so enjoyed the upstairs sitting room with good view and cosy fire (no screen!) for mastering a challenging jigsaw and Chess over a coffee or something stronger during stormy weather! I could go on and on …. be assured you will be delighted if you book Ragleighs for a holiday near Daymer Bay/ Rock/Polzeath which are all within walking distance. Thank you for sharing this beautiful home.

  Thank you for taking the time to leave feedback on your recent stay at Ragleighs, we are delighted to hear that you loved the property and we do hope to welcome you back to North Cornwall again soon. John Brays on behalf of the owners. Property Owner

  Reviewed by Gill4.7★Mar 2023

• "Ragleighs exceeded our expectations."

  Finished and furnished to a high standard, it provided a superb base for an extended family group. We were a three generational group of twelve, and it proved perfect in meeting the needs of all. Loved it!

  Thank you for taking the time to leave a review, we are so happy you enjoyed your holiday, and we are looking forward to welcoming you back another time. John Bray Cornish Holidays on behalf of the owners. Property Owner

  Reviewed by Alison4.7★Oct 2022

• "As always we had a lovely stay in a beautiful house."

  It is a spacious and well equipped family home which we greatly enjoy staying at.

  Reviewed by Sue5.0★Oct 2021

• "The beds were all very comfortable."

  Instructions for heating would have been really useful. Great outdoor space, sitting room - large table especially. V easy, warm fire. For us, a great location & one we know very well. A few bin bags would be good under kitchen sink - I brought a couple of my own. Instructions said rubbish collected on last day of stay but they came penultimate day - not a problem though. Overall, a fabulous family house for a large group / 2 families.

  Thank you for your feedback- John Bray Team. Property Owner

  Reviewed by Justine4.7★Oct 2021

• "It would have been helpful after a long journey to find a few groceries."

  Milk tea Dish washing tablet ?? When we arrived

  Thank you for taking time to provide us with your feedback. This helps us to constantly improve our service for future guests. The owner does usually provide a welcome hamper for the property. However, due to the impact of covid the owners have been unable to provide hampers this year. They do plan to reinstate the supply ready for next year. Property Owner

  Reviewed by Dawn5.0★Aug 2021

• "We would like to thank you for the excellent property and service, everything was fantastic."

  We booked this property for our daughters wedding at St Enodocs, it met every criteria and more. We would say to future guests considering the same that it was ideal. The top floor made a lovely bridal suite after the wedding night where they could wake up to the view of the church and bay.

  Mr. Bernie BoyceNov 2018

• "Most memorable was the wonderful hamper and ready to jump into beds."

  These additions to our usual experience made a huge difference - as did the inclusion of bath towels. Thank you so much

  Mrs. Christine WaddellAug 2018

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