16 Dean Court

24 Customer Reviews

• "We were delighted with the bungalow after being very concerned about negative feedback."

  The owners have worked very hard to rectify all issues, even a new oven. The garden was large and our dogs loved it. There was a surprise in the garden, a hot tub, we didn’t use it but felt sure if guests knew about it they could bring the appropriate attire. The beds were very comfortable and we had a great holiday with plenty to explore in the area, lydney harbour is well worth visiting too. Great welcome pack, thank you

  Reviewed by Christine5.0★Oct 2024

• "An excellent property."

  It had a full range of facilities for example in the kitchen. The garden was lovely and pleasant to sit in in the October sunshine. It had been thoroughly cleaned. The oven was the cleanest we have ever seen on a s/c break. Ample parking was available on the driveway.

  Thank you for lovely feedback Property Owner

  Reviewed by Patrick5.0★Sep 2024

• "Badly chipped tiles in kitchen,toaster half of it didn't work,and not kept clean, kettle needs either descaling or replacing."

  Bath needed cleaning as when arrived had hair In it.no garden maintenance or upkeep grass not cut rotting apples all around,and part of garden fenced off with 2 road side cones and mesh??. The fire pit had been used as an ashtray not cleaned out.could benefit from a radio.no review book.driveway still not addressed as other reviews state.stll catches front of car and did reverse on my car is not low is only a fiesta.also no maintenance as in needs weeding and large bush needs trimming,did not state when booking that this was a work in progress,only found out when looked through the pack that was left for us.if I knew this before hand I would not of chosen this property.not many good points but the beds were comfortable,and was in a quiet area.i have stayed with Sykes many times,and never had any issues with thier propertys, sadly I was disappointed with this place and would not recommend it,the pictures that are on Sykes website are out of date (theses need updating).

  Thank you for your detailed feedback. We are sorry you were disappointed with the property. It’s very useful to have your comments because they give us specific points to discuss with our team. The kitchen and bathroom floors have been replaced, as have the toaster and kettle. The firepit has been cleaned and the gravel raked up on the drive. The temporary mesh fencing in the garden was to prevent guests from wandering into an area that had been flooded. This has now dried out and the fence has been removed. We have a new cleaner and gardener and we will pass your feedback on to them as well. Thanks again for taking the time to comment. Property Owner

  Reviewed by Des3.4★Sep 2024

• "Quaint bungalow."

  Requires TLC and the instructions need to be less dictorial. The bungalow felt clinical. Overall a quiet and relaxing location with a short walk to the Forest of Dean.

  Thank you for feedback all helps us to try and improve Property Owner

  Reviewed by Bernadette2.5★Aug 2024

• "When we arrived at the accommodation, it had not been cleaned from the previous guests."

  Dirty bedding and towels, rubbish left, dirty dishes etc. Sykes arranged for a cleaner to attend but we had to find somewhere to go for four hours! The cleaning company paid for us to have dinner which was welcomed but we still had hours to wait to get into the accommodation. The accommodation needs a thorough deep clean. Behind the TV was lots of insects; underneath the sofas were really dirty; there was mould in the bathroom; the bottom of the bed was dirty; the outdoor wood burner was full of cigarette butts; some of the crockery in the cupboards was greasy and dirty; there was dirty underwear in one of one the drawers. Outside, the decking area (shown on the website pictures on the and booking details) had been removed and piled up in the garden; sharp metal fixings were left sticking out of the ground where it had been screwed down. This was dangerous for dogs and children. There were building materials in the garden and the garden gates are not secure for small dogs who can fit through the gaps - our dog escaped twice and we had to block the gate with bins and old bricks from the piles left in the garden.The front driveway is full of weeds and the plants are overgrown - one covers a front bedroom window. Many of these issues were mentioned in the purple breakage record, previous reviews and the guest book, but the problems remain. It seems to me that the owners don't really worry too much about the condition of the accommodation. I really did not want to stay and reported these problems, with photos, to Sykes on several occasions during the week; I received responses telling me that the problems had been passed to the property team or that the customer relations team would be in touch. No one contacted me. We vacuumed underneath the sofa and throughout the accommodation and cleaned all the crockery before we used them. This is not what we expected from Sykes.

  Reviewed by Kelly1.3★Aug 2024

• "Short stay with our 2 dogs."

  Everything was as described and was in a good location. We Intend to visit again but for longer next time. Weather warm so cool floors were welcome. A separate shower would you be good as bath very deep for less abled. Plenty of dog walks from the bungalow and the garden was secure.

  Thank you for feedback all helps to help us improve for future Property Owner

  Reviewed by Kathie3.4★Jul 2024

• "Property was clean and in good order, we have stayed in many holiday cottages and this was above average, a couple of points that I feel could do with attention, we found food left in the microwave, toast, bacon, sausage, lucky we used the microwave the first day if not it would have got very smelly."

  Also some of the crockery had chips, a mug and a plate. And although it didn’t affect the stay the flatware was mis matched. Such a shame in a very nice property, this wouldn’t stop us booking this place again. One small issue we find in all cottages is the lack of a night light. As your not familiar with the layout finding your way to the loo in the middle of the night when you half a sleep and not wasting to turn lights on do not to disturb your partner is difficult, we normally take one on this occasion there was not a socket for us to use. I post this in hope that some landlords might consider installing.

  Thank you so much for your feedback. We're sharing it with our team because we all want to improve our guests' experience. We hope to welcome you back sometime! Property Owner

  Reviewed by Elaine4.7★Jun 2024

• "Spacious bungalow tucked in a quiet corner."

  Will agree with other reviewers that it needs a little TLC but it provided us with a quiet comfy base to explore local area so no complaints from us! Milk& biscuits on arrival much appreciated, thank you.

  Thank you for your feedback all well received as we strive to improve. Property Owner

  Reviewed by Chris4.4★Jun 2024

• "Lovely little bungalow very comfortable and well equipped."

  Well situated in a quiet residential area. Garden was nice if a little neglected. Unfortunately the decking has lots of rotten areas and felt very unsafe and needs replacing urgently before someone falls through it. 1 of the pillow covers in the main bedroom has dried blood stains.

  Reviewed by Liz4.4★Jun 2024

• "The property is becoming rundown and tired."

  There is chipped kitchen floor tiles and the kitchen units are very worn. The oven was filthy and looked like parts of it were being held together with some sort of blue tack. The inside of the microwave was dirty too. We didn't use the dishwasher, so we don't know what state that was in. The kitchen and bathroom floor tiles were really dirty. The laminate flooring throughout the property was dirty too. We spent part of our first morning sweeping and hoovering all the floors, including under beds etc. We swept up so much debris. The sofas had debris and dog fur on them. We hoovered them as well as we could. We then got on our hands and knees and tried to clean the kitchen and bathroom floor tiles with hot soapy water. Not the best start to our holiday. The water was dark brown. The grouting needs a scrubbing brush to sort it out, but we certainly weren't going to do that. There was too much laminate flooring to clean. The mop provided was dirty, so all we would have done was push the dirt around. The bathroom wall tiles and the shower screen need black mould and limescale removed from them. The back door is ancient. The front door sounds like you are entering a haunted house. The double glazed window in the lounge has blown. The driveway is full of weeds etc. The decking is very springy. The back garden is the local cat toilet. We had to regularly hose the cat poo away so our 2 dogs didn't try to eat it. The walls are grubby and marked. The visitor information book says the property is in the progress of being sorted out. It certainly does not say that on your online details. If it had, we would never have booked it. The property has such great potential to be lovely given it's layout, garden and position. it is such a shame it has been allowed to get so bad. We have rented out lots of holiday cottages over the years and never had such problems with cleanliness etc. We were very disappointed.

  Thank you for the feedback. We are very sorry to hear that your stay was disappointing. We appreciate all the details you have mentioned and will discuss them with our team. Although the property is old, we would like our guests to find it clean and welcoming. Property Owner

  Reviewed by Jayne2.5★May 2024

• "Overall the property was lovely but it could do with a bit of TLC."

  the kitchen floor is chipped, the garden decking is very flexible and feels like it will break under you and the garden needs some looking after. Both myself and my daughter felt the property had a dog smell to it when we first entered.

  Thank you for your feedback. Property Owner

  Reviewed by Lynne3.1★May 2024

• "We had a lovely stay at this property,thanks for the very generous welcoming pack."

  Great house and gardens which our 2 dogs loved. Great walks in the forest not far away.Handy for the Severn View pub,which was nice but could do with some heating! If you take a walk to town (20 mins) don't expect a taxi back,they don't exist,so a good 45 uphill walk. Overall a lovely home in a quiet location.

  Reviewed by David5.0★Apr 2024

• "Lovely bungalow and a welcome pack of milk butter bread and cheese, together with dog treats and poo bags!"

  Nice touch! Location is stunning - right at the top of Lydney.

  Reviewed by Tim4.7★Apr 2024

• "I have already done this, the owner needs to properly deal with the driveway issue as we were unable the access the drive & therefore unable to use this holiday let, I am sure it would of been OK, but no on or offroad road parking is of no use to us, plus the likely hood of damage to the underside of our vehicle is not a good idea."

  Thank you for your feedback. The drive way repair has now been completed. so we hope we can see you again sometime. Property Owner

  Reviewed by Keneth2.5★Mar 2024

• "This cottage couldn't have suited our needs any better!"

  I was tasked to find somewhere for a family meet up in the middle location wise, accessable, parking, garden, dog friendly for 4 adults and 2 children! This property was perfect! I loved the little touches that had been thought of , bread, milk, butter, biscuits, tea and coffee etc! It had everything we needed! And the beds were so comfortable, I will be asking what the mattress is! Thank you for a lovely stay in your cottage.

  Thank you for your lovely comments we look forward to seeing you again. Property Owner

  Reviewed by Angela4.7★Nov 2023

• "Loved our stay here, clean, warm, comfortable, lots to do in the area with children and a home from home to come back to."

  Children loved the garden, would like to have been able to stay longer and hope to come again.

  Thank you for lovely feedback we look forward to having you back soon. Property Owner

  Reviewed by Val5.0★Oct 2023

• "We had a great stay at Dean court, the welcome pack was one of the best we have had, staying with Sykes."

  the bungalow was warm, comfortable and the garden was fab for our 4 legged members. had everything we needed for a lovely stay.

  Thank you for your lovely comments, we look forward to seeing you again. Property Owner

  Reviewed by Sallie5.0★Oct 2023

• "Lovely bungalow in quiet location."

  Excellent, comfortable beds and bedding/pillows. Large secure garden perfect for dogs. Reversing onto the drive recommended. Extensive kitchen utensils, crockery and cutlery. Good smart tv. Overall, an excellent property and very enjoyable stay

  Thank you for lovely comments, we look forward to seeing you again. Property Owner

  Reviewed by Anthony5.0★Sep 2023

• "Thank you for a lovely, comfortable stay."

  Everything we needed was there and it was a wonderful family get together. Great facilities, spacious rooms and big garden for the kids to play in. We had a lovely stay and would recommend.

  Thank you for lovely feedback, We look forward to seeing you again soon. Property Owner

  Reviewed by Michelle5.0★Aug 2023

• "Lovley comfertable cottage, we really liked the fact that you provided more than 6 of cups, plates etc it means you don't have to keep washing up every time you have a cup of tea."

  you might want to advise people to reverse the car into the drive, this way the hump is not a problem. only thing that was missing was a washing line.

  Thank you for your feedback. We hope to see you again soon. Property Owner

  Reviewed by Peter5.0★Jul 2023

• "We enjoyed our stay, it was comfy and roomy in a lovely area."

  It was central to where we like to visit. Shops close by and some lovely places to eat. We recommend The Cross in Alburton a village quite close to Lydney.

  Thank you for lovely feedback, We hope to see you again soon. Property Owner

  Reviewed by Susan5.0★Jun 2023

• "Property very nice and comfortable suburb garden and very large ."

  Thank you for your feedback. We're glad you enjoyed the house and garden! Property Owner

  Reviewed by Martin5.0★Jun 2023

• "Lovely bungalow, all that you could need, tucked away in quiet corner even though surrounded by housing."

  Ideal base to tour the forest of Dean. Entrance to driveway could be better. Would definitely stay again.

  Thank you for your feedback much appreciated, I can confirm the driveway is still a work in progress. Property Owner

  Reviewed by Jill5.0★Apr 2023

• "The bungalow is very nice, clean and comfy, welcome pack of milk, cheese's, tea, coffee and biscuits were brilliant."

  The garden at the rear is enclosed and great for dogs. A few minor maintenance issues were found, but this is a new project and the owners have already supplied new dishwasher, washer/dryer, and fridge freezer. I presume the cooker and hood are next on their list. The only drawback is access into the driveway if you have a low car, with a sleeping policeman type hump to start followed by a steep concrete drive. To be fair the owners imformed us the day before our arrival, a bit late to be fair, it should be mentioned in the details before purchasing the holiday, Sykes gave us the wrong keycode to the keybox, with only 3 digits, after travelling from Scotland that day it was not helpful. Confusion followed trying to contact the owner and Sykes, but access was eventually gained. Hopefully the records have been amended for future clients. Overall though a very nice holiday property.

  Thank you for staying at our bungalow. We're glad you found the property very nice overall and we really appreciate your very useful feed back which has enabled us to improve the experience for future guests. The grill and oven have been sorted and although we can't change the overall slope of the drive we've been able to adjust the profile so lower cars can come in without fear of grounding. It's good to know that the garden works well for dogs and that you enjoyed the local cheese! Property Owner

  Reviewed by Barry4.4★Mar 2023

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