The Malt House

21 Customer Reviews

• "Malt House, Windrush, Gloucestershire."

  When you invest £3000 for a week’s holiday in the UK for your family you expect it to be something special. Sadly, nothing could be further from the truth. Gasping for a cup of tea after the long journey only to find kettle in a disgraceful state so I ended up having to descale it before use. My grandchildren wanted a cold drink, but the glassware was filthy so that too required cleaning. A kitchen drawer was full of water and some of the utensils inside were rusty. The washing machine had mould growing around the door evidence yet again that a proper cleaning regime wasn’t in place. But worse was still to come. As the first day wore on, we were besieged by thousands of wood lice in both the living areas and bedrooms. We were constantly using the Henry to vacuum them up. The grandchildren were terrified and wouldn’t sleep, the lice were crawling out of the loft hatch and falling on to their beds, they ended up sleeping with me and their parents. My son contacted Sykes only to be told it was just “nature” and that they would disappear when they learned that humans were there. This was rubbish and just a pathetic attempt to placate without doing anything. A holiday should be for rest and relaxation but was anything but. We toughed it out for a few days, vacuuming several times a day but in the end decided to come home early. Sykes were totally disinterested and did nothing to help. Sadly it would seem we may have to legal action unless Sykes respond positively.

  Thank you for your feedback with regards to your stay at The Malt House. I'm sorry to hear the Housekeeping wasn't up to our usual high standards, this will be forwarded to our Managed Services to review. I understand you spoke to our Out of Hours services and they explained woodlice do sometimes come out in very old period property's with stone walls. I understand it's not pleasant, but unfortunately it's out of our control to, that said we would have been more than happy to send our HK over to hoover and clean the areas and to provide new bedding if this made you feel more comfortable. I hope you still managed to enjoy the pool and took your Grandchildren to the Wildlife Park just down the road, it's worth the visit. Kind Regards Manor Cottages Property Owner

  Reviewed by Gary1.3★Aug 2023

• "One of the finest holidays."

  I did not leave the house for the first 4 days! Fabulous grounds, and the addition of your own heated pool was magnificent. Best Regards Mike Golding

  Thank you for the lovely feedback. I'm so pleased you enjoyed your stay so much! We really hope to welcome you back again. Best wishes, Manor Cottages Property Owner

  Reviewed by Michael5.0★Jun 2022

• "It was lovely house, We enjoyed our christmas break"

  Thank you for providing us with your feedback. We are so glad to hear that you enjoyed your stay and would love to welcome you back any time in the future. Property Owner

  Reviewed by Sreekanth5.0★Dec 2021

• "A lovely home for home , great location and a special place to celebrate our daughters wedding with close friends and family ."

  Thank you for providing us with your feedback. We are so glad to hear that you enjoyed your stay and would love to welcome you back any time in the future. Property Owner

  Reviewed by Alison4.4★Dec 2021

• "This has been our third stay at The Malt House and it’s captivating charm continues elements of the house however are getting tired."

  The house was cold when we arrived and took several days to warm up, not good when you have a small baby in the group. The en-suite to one of the main bedrooms which had a stone floor and walls was glacial, the underfloor heating did not work as the controls were off and the sole radiator did not have the capacity to heat the space consequently showers were taken quickly! The draught from the boiler flue casing that passes through the bathroom exacerbated to the chill. The drain to the walk in shower in the other bathroom was eventually cleared after a generous dose of Mr Muscle drain unblocker. The dishwasher did not wash clean and several items needed to be re washed each time after the machine had finished. The glassware for dining was lacking and a couple of tumblers were chipped and could not be used safely. This is not what one would expect for a house with such a high rental cost, and the “fear” of COVID really deters you from calling in the housekeeper but, despite all of these issues, the house and it’s contents retain a charm, space and comfort that was ideal for a family group of our size, it just needs tweaking. Finally a Christmas tree, as we has been provided in the past, would have been nice particularly for my grand daughter.

  Thank you for taking the time to leave a constructive feedback, we will inform the owner of all your recommendations and will work on it. Looking forward to welcoming you again Property Owner

  Reviewed by Trevor4.1★Dec 2021

• "The property was very cluttered with all the owners Personal possessions."

  There was far too much of this and therefore this felt like you were staying in their home (like you would perhaps expect in and airb&b). Also whilst covid is still an issue this seems very unhygienic as there is no way the cleaners can clean everything in that house that could be touched. Also had the gardeners turn up one day with their petrol strimmers / blowers and mowers - this was very disruptive and could easily be done on check out day when you have to check out at 10am and can’t check until 1800. That’s a whole day that could be used for maintenance.

  Reviewed by Melanie3.4★Aug 2021

• "We all particularly loved the huge and beautiful garden."

  So many interesting and lovely plants, so many different spaces to wander or sit, such a wonderful grassy lawn where the children played cricket and football and tennis and ran barefoot for the sheer joy of it. The pool was also an obvious winner, even though the weather wasn’t particularly warm. The house itself was spacious, fascinating and very comfortable, and we especially enjoyed the conservatory with its heady scent of geraniums. The children loved their attic room, and one said he liked how dark and quiet it was at night. In all, it was just a delightful place to be, and although we did get out and about a bit, we were all keen to go back to the house and spent most of our time there: it was so much more than just a place to eat and sleep.

  Thank you for your lovely feedback regarding your stay at The Malt House. It is a magical place to stay and a wonderful for children and adults alike. We are glad you enjoyed your stay with us and we hope to welcome you back again in the future. Property Owner

  Reviewed by Sue4.7★Aug 2021

• "We had the best time at this cottage."

  It had everything to make it the perfect place to stay. We had beautiful weather too so made full use of the pool. We hired a chef for a birthday dinner and the conservatory was such a beautiful setting to host this. The grounds are idyllic and seem to be endless. I would 100 percent recommend this home and can’t wait to return.

  Thank you for your kind feedback. We're so pleased you enjoyed your stay at The Malt House! What a fantastic way to make the most of your time here. We look forward to seeing you again soon! Property Owner

  Reviewed by Kim5.0★Jun 2021

• "We have already had extensive email and phone contact with you about this property."

  It is beautiful to look at from the outside, in a very pretty village and with a large and lovely garden; but inside it was cluttered, not remotely covid safe, and parts of it including the kitchen were really dirty. It should have been made clear that this is someone’s home; rendering your assertions about high touch items having been removed in view of covid completely meaningless. We also had to put up with electrical problems, leaky dormer windows, and heating problems which is not acceptable particularly in December. Overall we were disappointed especially as this is not a cheap property! We accepted your offer of a £200 refund but this has yet to arrive, over a week later.

  Thank you for your feedback. We apologise for the issues you experienced during your stay. As soon as we received the phone call, our maintenance attended and fixed the heating and the leaky windows. He also looked at the lights in the bathroom, it transpired that it was a bigger issue than anticipated, when it was offered for an electrician attend you declined. Housekeepers were sent within two hours of the call and was turned away as you had resolved this yourself. Your comments have been taken on board regarding the cluttered look which the owner will rectify. The refund has been processed, however to the holiday season this can take up to 15 working days. Manor Cottages Property Owner

  Reviewed by Rachel2.2★Dec 2020

• "A lovely house in a delightful location, well appointed and equipped to make the stay a memorable occasion."

  Reviewed by Trevor5.0★Nov 2019

• "Everything we wanted - Amanda as the local contact on the ground was excellent in every way."

  Warm, cosy, comfortable, secure and in a superb location.

  Reviewed by Richard4.7★Nov 2019

• "We booked the Malt House to celebrate my 70th birthday with my family."

  The house is lovely, warm and cosy while being spacious enough to give people their own space. We had my birthday meal in the garden room with a private chef who catered for us. This made for a very convivial evening. The house is well equipped and comfortable. We were all adults, but I would think twice before bringing young children as there are lots of precious things, such as a large dinner service, at child level. We all loved the house. It must have a great history. The garden is beautiful, but as my birthday is mid October we didn’t make much use of it. It is a lovely backdrop to the house. The setting was tranquil. I would recommend the house to others. I have stayed with friends at Sykes Cottages before so I knew what to expect and I wasn’t disappointed. A big thank you to the owners for making it available to us and thanks to the housekeepers who left it clean and tidy.

  Many thanks for taking time to leave your feedback on The Malt House. We hope you had a wonderful birthday! Property Owner

  Reviewed by Fran5.0★Oct 2019

• "The house was amazing our only issue was lack of any hot water in one of the en suite bedrooms."

  We are very pleased to hear that you enjoyed your stay at The Malt House. However, we are sorry to learn that you experienced an issue with hot water in one of the en-suite bathrooms. In the property, there is a detailed welcome folder about the property which also contains a 24/7 emergency number which we always encourage our guests to use in case of any issues so these can be rectified immediately to ensure a pleasant stay. Property Owner

  Reviewed by Katie4.7★Oct 2019

• "Can I book for Xmas 2021?"

  Reviewed by Mark5.0★Sep 2019

• "Superb family week away!"

  It is a lovely old house with a wonderful conservatory and everything you could possibly need. The bedrooms are very large and extremely comfortable and the bathrooms are wonderful! The bedroom with two single beds (not shown in the advertising photographs) is quite small but ideal for two children. The room with three single beds has a narrow, very steep staircase and is not really suitable for very young children so my son brought down a mattress and bedding into their bedroom for their daughter. The garden is immense and beautifully maintained with interesting separate low-walled areas with seating - the Koi Carp were lovely to just sit and observe. The swimming pool was surprisingly warm and everybody enjoyed it tremendously. We were a family of 8 adults, one 2.5 year old, a three month old and three dogs and everybody had a great time with things to do/see quite close by to suit all ages. The robotic mower just trundled quietly around for a few hours on the large lawn every day and was quite fascinating to watch! WiFi is somewhat intermittent but works well in the kitchen, upstairs and in the conservatory. Would highly recommend The Malt House and we hope to visit again.

  Reviewed by Lorna5.0★Jul 2019

• "Fab house lovely to come back to after days out and pool a bonas for children"

  Reviewed by Carole5.0★May 2019

• "The Malthouse is a beautiful old rambling house with an amazing garden."

  Our son got married in the area and this was an absolutely perfect place for our family to stay.

  Reviewed by Julie4.7★May 2019

• "The Manor Cottages team (Sonja) were great at helping us with the booking and in the run up to our stay, thank you."

  The house was absolutely stunning and had everything we needed. Very comfortable and a privilege to be able to stay in what is obviously also a much-loved family house. Thank you.

  Reviewed by Melanie5.0★May 2019

• "The Malt House was just fantastic."

  The house itself was beautiful - big and rambling but still comfortable and well equipped. Even better was the garden - I hadn't realised just how huge it was from the advert. We were lucky to get a few warm sunny days in April and our children loved running outside, playing hide and seek, chasing the robot lawnmower and looking out for the pheasants. The location was great too with plenty of places to visit within easy reach. Overall, we had a wonderful holiday.

  Reviewed by Dan4.7★Apr 2019

• "I recently stayed in the Malt House with a group of old schoold friends and their families."

  We had a great time, greatly facilitated by this beautiful house. It gaves us everything that we had wanted and more. The space was plenty enough to swallow up 3 families, with the kids running around having endless games of hide and seek whilst the adults cooked and caught up over a glass of wine. I would thoroughly recomend it to others!

  Reviewed by Benjamin4.7★Feb 2019

• "The Malt House was an outstanding property which on the whole had exceptional facilities of a very high standard"

  Mr Whitehead

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