1 Greenway

22 Customer Reviews

• "Lovely house clean and tidy."

  Only one thing the upstairs plug jammed in down position. Martin came round but was not a quick fix. Would highly recommend this place . Shops very close and Sydney the cat visited us every day.

  Reviewed by Steven5.0★Sep 2024

• "Great property - best holiday accommodation we’ve stayed in."

  Very clean, comfy beds and everything you need is there. Love the decorative touches, and the nightlights and torches were a nice touch. Hot tub was wonderful and fitted 3 of us easily. Lovely grounds too. However trying to get in touch with Sykes Cottages was impossible. I sent 3 emails over a couple of months before our stay but had no response. Even used the virtual chat who said they’d get them to contact me but they never did. That was the only negative.

  Reviewed by Rachel5.0★Sep 2024

• "The cottage itself was lovely and very well equipped and comfortable, one of the best I've stayed in."

  It was very clean and clearly a lot of thought has gone into guest comfort. The location is beautiful. What I didn't like was the lack of privacy. CCTV recording video and audio at the front. CCTV on the back garden. Neither were declared in the listing even though Sykes say it should be disclosed. Fortunately the hot tub is around the side and not covered by CCTV. Over zealous and very bright security lights made sitting outside in the evening with a glass of wine to enjoy the fading light impossible as they come on at the slightest of movements. This was a disappointment as it's a great spot for night sky gazing. Ditto for enjoying the hot tub after the kids have gone to bed. No screening between the neighbours conservatory which abuts the boundary so the neighbours were sat a few feet away looking straight into the garden. There was an odd and seemingly unnecessary mention of sex offenders in the guest information folder which my daughter read. I hadn't expected to be explaining to a 10 year old what a sex offender is on the first night of my holiday. The information on wild boar was interesting and informative. The hot tub almost certainly was not serviced during our stay. It had reasonable use as there were 5 of us but despite diligent showering beforehand by the 5th evening the water was cloudy and it had a very unpleasant smell. We left on day 6 so no idea if it was serviced after this. We pretty much only ever book properties with hot tubs and have never previously had issues with water quality or smell. It was too cold to use on the first evening presumably due to a change of water so don't expect to relax in it soon after arrival. When usable it was a great addition. On the whole what should have been a wonderful stay in a beautiful cottage didn't feel particularly relaxing particularly when using the outside space. I'm aware I could have cancelled on arrival as the CCTV was not declared however this wasn't a realistic option after a 7.5 hour journey with three young children. It's not particularly clear from the listing whether there's a dining table which almost put me off booking as we always eat meals at the table as a family. There is dining table with two benches and a fold up chair which was perfectly adequate for dining.

  Thank you for taking the time to provide feedback, it’s much appreciated… as you’ve recognised in your feedback, we have put lot of thought into the facilities in the Holiday Let to endeavour to make our guests stay as enjoyable as possible. Based upon your feedback and the mention of potentially finding an alternative location at the last minute, we were surprised and disappointed that this wasn’t raised to us via Sykes on the first day, where we could have addressed the majority of questions and concerns early on in your stay, as opposed to you staying the week, and then raising your concerns post-stay. Please find responses to each of your points in-turn below: CCTV – We were quite surprised that you raised the question in relation to the CCTV when you appear to have read the Welcome Pack thoroughly, where we explain that cameras are not routinely monitored and only used by exception, with the front camera enabling us to assist guests on arrival with key access, and the camera at the rear of the property is to enable us to check that the ground maintenance has been completed. CCTV has actually been welcomed as additional assurance by some of our guests when storing their bicycles at the rear of the property, not that we have had any security related issues to-date. When installing the CCTV cameras, we queried with Sykes as to whether this should be added to the listing (which Sykes manage), and were advised that most properties had CCTV of some sort, therefore was not required. CCTV signage is clearly displayed at relevant points around the property, and further detail provided in the Welcome Pack, however following your feedback we have asked Sykes to ensure that CCTV is mentioned in the listing details, and we are reviewing the CCTV camera location at the rear of the property, although as mentioned, some guests have welcomed them. Hot Tub – The Hot Tub is cleaned and refilled in readiness for every guest, and as a result the temperature is sometimes not fully up to the setting of 38 degrees on your arrival, albeit this doesn’t appear to restrict its use for the majority of visitors, most of which recognise the Hot Tub as a bonus, on the basis that we provide the Hot Tub at no additional cost. We have tested “hot filling” the tub, however due to being in a “Hard Water” area, the hot-fill increased the limescale deposits in the water, so as a result we unfortunately need to cold-fill. In relation to hot tub maintenance during guests stay, we typically check the water and add hot-tub chlorination and cleansing tablets on a weekly basis, as the hot tub has a “Pool Mushroom” which manages the dosage, which suits the majority of our guests, albeit this very much depends on how guests use the facility. Welcome Pack – We are pleased that you enjoyed much of the local information contained within the welcome pack, but were sorry to hear that the mention of certain types of criminality in the wording caused discomfort in needing to explain this to younger members of your family. The wording used is relatively standard and similar to that which we have encountered in welcome packs when staying at holiday venues across the UK. However, we appreciate the feedback and have amended wording to hopefully avoid future issues. Lighting – We personally love the location of the Holiday Let, where guests can enjoy the beautiful night sky, unspoilt from light pollution such as street lighting, and we have had astronomer guests specifically select the holiday cottage to study the night sky, which is why we designed all of the external lighting to be controlled individually via switches in the kitchen, so we were surprised at your comment regarding “over zealous and bright security lights”, on the basis that they can be turned off as /when required. Facilities – We are constantly reviewing, adding or enhancing facilities at the holiday let to endeavour to provide guests with the best holiday experience possible, and will ask Sykes to update the listing, to include details of internal and external dining arrangements and smart-tv functionality. Property Owner

  Reviewed by Jacqui4.1★Aug 2024

• "Hi! We had an absolutely amazing time at you property."

  The house was very clean and the hot tub was such a plus. Thank you !!

  Reviewed by Shevi5.0★Aug 2024

• "We had a lovely weekend as a group a ladies having a break away."

  The property is great, remote and clean. The beds are very comfortable and the hot tub a bonus. I would however say that the small table and benches in the sitting room do not seat 5 adults and as this probably sleeps 5, this was frustrating. The hot tub was very snug for 5 adults too. A book to write recommendations in would be good as this is something all of us agreed we were used to. We would like to have written down some of the things we discovered for the next visitors. Also, maybe a few games? We did, however, have a lovely weekend in this very peaceful cottage. Sykes customer services however leaves much to be desired! I tried to get in touch before our visit with a number of queries and all I got back were a few WhatsApp messages telling me they were too busy! It’s impossible to actually speak to a human!

  Reviewed by Beth4.4★Jul 2024

• "Really well presented property."

  We liked the location, quiet area but close enough to pubs & village shop and in a perfect location to explore the Forest of Dean area.

  Reviewed by Andrew5.0★Jun 2024

• "We had a lovely weekend."

  The house was immaculate and as described. Location was perfect for local scenic walks and very quiet. Hot tub was a welcome treat, although we couldn’t adjust the temperature beyond 36deg and it limited our usage as we got cold. Gritty/flakey deposits were in the hot tub (possibly chemicals due to lower temp not dissolving?) It would have been useful to have known on the listing that there was a cafetière! Overall a delightful stay. Would happily return or recommend. Thank you.

  Thankyou for taking the time to provide feedback, it's much appreciated, and we are really pleased you enjoyed your stay. The Hot Tub Temperature can be set above 36 degrees, and can go up as high as 40 Degrees. It can be turned up or down by the use of a single button which unfortunately is not as straight forward as we'd like but it's as designed by the manufacturer. Detailed instructions on how to set the temperature are included in the Welcome Pack Information Folder. In regard to the flakey deposits, unfortunately we live in a "Hard Water" area which can sometimes cause a build-up of Limescale, that occasionally ends up in the floor of the Hot Tub. Although the limescale is harmless, we appreciate it is not ideal, therefore we are taking measures to reduce the likelihood of limescale deposits in the future. Property Owner

  Reviewed by Anna5.0★Sep 2023

• "Very clean and comfortable cottage, set in lovely woodland with walks from the doorstep."

  Hot tub was nice to relax in at the end of the day but was uncomfortable to sit in with the crystals or whatever was put in not dissolving properly, it got into our swimwear. The wall between us and next door I thought would’ve been insulated better, we could here their to nearly every night ☹️ Overall it was a great week with lovely weather in a lovely part of the country xx

  Thankyou for taking the time to provide feedback, it's much appreciated, and we are really pleased you enjoyed your stay. In regard to the flakey deposits, unfortunately we live in a "Hard Water" area which can sometimes cause a build-up of Limescale, that occasionally ends up in the floor of the Hot Tub. Although the limescale is harmless, we appreciate it is not ideal, therefore we are taking measures to reduce the likelihood of limescale deposits in the future. Property Owner

  Reviewed by Cathy4.7★Sep 2023

• "Secure cycle storage would be a bonus."

  More comfortable outdoor seating would also be good. All the facilities were excellent and the welcome pack much appreciated.

  Thankyou for taking the time to provide feedback, it's much appreciated, and we are really pleased you enjoyed your stay. We are looking into options for secure cycle storage and improved outdoor seating, which we hope to include in the near future. We are pleased you liked the welcome pack (including milk, jams and biscuits) to help you settle in on your first night, which we believe helps the stay in the cottage extra-special :-) Property Owner

  Reviewed by Linda5.0★Sep 2023

• "We had a Wonderful stay here, it was immaculate throughout and so peaceful."

  The property is situated in a great location with a lovely pub within walking distance which served great food. We will definitely be returning in the future. Thankyou for making our stay so special.

  Thankyou for taking the time to provide feedback, it's much appreciated, and we are really pleased you enjoyed your stay. We hope you liked the welcome pack (including milk, jams and biscuits) to help you settle in on your first night, which we believe helps the stay in the cottage extra-special :-) We are glad that you also took the time to explore local amenities, which offer great food and drink, including a micro-brewery located behind the Church in Littledean. Property Owner

  Reviewed by Nicola5.0★Aug 2023

• "What a beautiful place to stay."

  I cannot recommend 1 Greenway highly enough. It has everything you need, the accommodation is so clean and beautifully furnished and the gardens and setting are just breath taking. The owners really have gone out of their way to make sure you have a perfect time. You will not be disappointed. Absolutely loved it and will be recommending to all my friends and family.

  Thank you for taking the time to provide feedback, its very much appreciated. We are so pleased that you enjoyed your stay at the cottage, and hope that you'll consider returning to the cottage and the Forest of Dean in future. Property Owner

  Reviewed by Andrea5.0★Jul 2023

• "Great, newly fitted-out cottage in a very peaceful location with handy on-site parking."

  There is NO passing traffic and SO much birdsong. The cottage would benefit from a secure outdoor store for bikes. The kitchen equipment provided only the bare essentials: It has limited utensils and lacks large saucepans, mixing bowls, small glasses and kitchen scales. The hot tub may be attractive to some but, running 24/7, it is a HUGE waste of energy - when will it dawn on people that there is a climate crisis? The Forest of Dean is an amazing place for enjoying outdoor activities like walking and biking and it's just there from the door step. We will definitely be back!

  Thank you for taking the time to provide feedback. its much appreciated. We are a bit surprised about the glasses, as we already provide 3 types of glasses, Pint Glasses, Tall Glasses and Wine Glasses, but will look for some smaller tumblers. In regard to Kitchen utensils, generally our guests provide feedback that the cottage has everything they need, and kitchen scales are a first for us... as not many guests wish to do any baking whilst on holiday :-) We are looking into a way in which our cycling guests can secure their bicycles in future. We pride ourselves in being environmentally conscious in the way in which we operate the holiday let, including waste recycling for our guests, and hot-water filling the eco-friendly Hot Tub just before each guest booking, which avoids running the Hot Tub 24x7 unnecessarily between guests, and contrary to popular belief, once the Hot Tub is at the correct temperature it's cheaper to keep running as opposed to only heating it during certain hours, and once visitors have left we use the waste water to water on the Garden. We are glad that you enjoyed visiting the Forest of Dean, and hope that you'll consider staying at the cottage again. Property Owner

  Reviewed by Richard4.4★May 2023

• "Cottage exceeded our expectations, we were really pleased with it."

  Had everything we wanted , as a cat lover was an unexpected bonus to have ‘Sidney’ the cat adopt us for the week. Was lovely going for a walk in the woods next to the cottage ( did wonder if a circular walk could be undertaken). Certainly intend using this property again in the future and have shared details with friends.

  Thank you for taking the time to provide feedback, we are really pleased you enjoyed your stay and considering staying at the cottage again in future. We are glad that you enjoyed the woodland walks and there are several circular walks around the area of varying distances depending upon peoples ability and interest, which we'll seek to include in the Welcome Information Pack. Property Owner

  Reviewed by Ray5.0★May 2023

• "An extremely clean and comfortable cottage with the added extra of the hot tub, which was enjoyed on our return at the end of the day."

  The owner had obviously put in a lot of thought into what equipment would be needed, as we didn't need to purchase any essentials during the week. The cottage was well positioned for local towns and villages as well as Symonds Yat, the Sculpture Trail and other walking areas. We would highly recommend this cottage to both couples and small families.

  Thank you for your feedback, it's very much appreciated. We are really pleased that you enjoyed your stay and also made good use of the Hot Tub, also visiting local places of interest. We hope that you'll consider staying at the cottage again, the next time you visit the Forest of Dean. Property Owner

  Reviewed by Peter5.0★Apr 2023

• "The Cottage was in a lovely location next to a forest with lots of walks not too far away from places to visit, most places we visited were about 20 minutes drive away."

  We went to Mallards Pike, Monmouth, Clearwell Caves, Gloucester Cathedral, Ross on Wye and Puzzlewood. We enjoyed using the hot tub and found the cottage to be comfortable, clean, spacious and cosy. Everything was supplied for our needs and would high recommend the cottage.

  Thank you for taking the time to provide feedback, we are really pleased that you enjoyed your stay, and made the most of the hot tub, local walks and interesting places to visit. Property Owner

  Reviewed by Sally5.0★Apr 2023

• "A lovely cottage in a gorgeous location."

  We loved the hot tub and enjoyed lots of walks nearby. A perfect stay. Thank you

  Thank you for taking the time to provide feedback, its much appreciated. Were so pleased you enjoyed your stay and the hot tub, and hope you'll consider staying with us again in future. Property Owner

  Reviewed by Laura5.0★Dec 2022

• "Lovely area and very comfortable property"

  Thank you for taking the time to provide feedback, and we are very pleased that you enjoyed your stay. Property Owner

  Reviewed by Paul5.0★Sep 2022

• "Really nicely finished house with good quality equipment."

  Would happily go back and explore the area a bit more…hopefully make use of the hot tub next time!

  Thank you for taking the time to provide feedback. We are really pleased that everything was to your satisfaction and you enjoyed your stay. Property Owner

  Reviewed by Andrew5.0★Sep 2022

• "It would have been useful to know what day the bins and recycling was collected."

  Generally though very good.

  Thank you for providing feedback, it's much appreciated. We don't provide bin collection and recycling information as we happily undertake this service for our guests, hence why this information is not included in the Welcome folder. We are very pleased that you enjoyed your stay, and you found everything else to your satisfaction. Property Owner

  Reviewed by Gary4.4★Aug 2022

• "What an amazing place to stay!"

  So beautiful and calming inside and out and perfect for our week away. Lots of space, really peaceful and so welcoming. Thank you!

  Thank you for taking the time to provide feedback, its much appreciated. We are really pleased you enjoyed your week away at the cottage, and it's peaceful surroundings. Property Owner

  Reviewed by Claire5.0★Jul 2022

• "A great place to stay, very clean and tidy, it’s a very quiet place situated in the countryside but only a few minutes drive or a 15 minute walk from the village, the only problem we had was finding the cottage, I entered the post code in my car sat nav and on my mobile phone but it didn’t get us to the cottage."

  Thank you for taking the time to provide feedback, it's much appreciated and we are really pleased you enjoyed your stay. As the cottage is situated in the middle of woodland and deep in the countryside of the Forest of Dean we appreciate that finding it using Sat Nav's can sometimes be challenging, which is why additional directions to the cottage are provided that reference points of interest and road numbers / names etc., however if you didn't receive this information in the booking confirmation or found it unclear, please let us know and we'll contact Sykes Holiday Cottages to correct this. Property Owner

  Reviewed by Graham5.0★Jun 2022

• "A lovely property in a great setting."

  The accommodation was well equipped, very comfortable and clean in a really lovely, peaceful setting. Ideal for a break away from everything with all the comforts of home, great walks right on the doorstep and a hot tub waiting when you get back.

  Thank you for taking the time to provide feedback, its much appreciated. We are really pleased you enjoyed your stay and found the cottage and surrounding areas relaxing. Property Owner

  Reviewed by L5.0★Jun 2022

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