Hambleton

6 Customer Reviews

• "Had to rewash some glasses, utensils (food on some) and baking trays before we could use them."

  Patio/bistro table unusable (broken and dirty) as was the outside table and chairs (broken slats and very dirty and covered in Green moss). So nowhere to outside and had to go to a garden centre to buy some chairs to sit on @ a cist of £120.00. I have pictures should you wish to see them and a receipt for the chairs

  Reviewed by Tyrone2.8★May 2024

• "Hi, this was our second visit & we had a nice stay."

  However there were a few issues, mainly housekeeping. The second bedroom (bath en-suite) was not left as well as it could have been, the beds were left as double & I had to move furniture myself to plug the lamp in behind the bed, something I feel should have been done. Cleanliness behind, under and around the bed was poor and I found plasters & other bits left from previous visitors of which was very unpleasant & not a good start to my holiday. This bedroom as stated in your description is a twin, quote ..... ''Three bedrooms: 2 x double (one with en-suite shower, basin and WC), 1 x twin-double on request -Bathroom with a shower over bath, basin and WC''... and should have been left as a twin unless I asked as stated in your email so again I was very dissapointed as to how this bedroom was left, very poor & disappointed. There were items in the Kitchen that were dirty, not checked when taken out of the dishwasher, a quick check of kitchen items could have been made to avoid me having to wash stuff before they could be used especially the baking trays. Also you state.....''the following courtesy items are provided by the owners as a starter pack for your holiday:- Tea, coffee, sugar, washing up liquid, 1 x sponge, 1 x tea towel, 2 x dishwasher tablets, 1 x bin bag, 2 x toilet rolls.There will also be a set of toiletries per bedroom to include mini soap, shower gel and shampoo....'' The 3 glass jars were very poor, tons of sugas, few coffees but no tea bags, obviously not checked by your staff. The toiletries you offered were not as stated, no shower gel. The trim around one of the toilet flushes was hanging off. There were clumps of dust throughout the living area, under & behind furniture, bits of paper from previous guests, again obviously not checked by your staff. The settee was stained and I had to sort it out as the cusions you sit on were not pushed back into place. I could go on but I am now bored........ ....

  Dear Guest Thank you for your second stay with us and I cannot apologise enough for the out of character shortfall in housekeeping duties. We take all feedback very seriously and I have discussed your comments with The Barnsdale housekeeping team and can assure you that there's now an additional inspection check prior to new guest arrivals. If there are any problems with Hambleton Retreat during your stay, please don't hesitate to advise The Barnsdale who are dedicated to solving them. I hope you feel reassured that we have listened to and addressed your comments. Yours truly, Richard Property Owner

  Reviewed by Peter3.1★Sep 2022

• "Lovely setting, comfortable accommodation."

  We were only 4 adults, which was fine in this property, it would not have worked if there were 6 adults, as apart from the main bedroom the other bedrooms were very small, with only 1 bedside cabinet in the one room. Was disappointed that there was nowhere to recycle bottles, cardboard etc. Whilst there was a bin in the kitchen where you could sort your waste, we were then asked to put it all in the dustbin? There were no additional liners for the bin so when we did empty the bin we had nothing to put back in it. Whilst the cabin was lovely and we would stay here again there are some small things that need attention: Clothes airer was broken and the toilet flush kept falling off. If the door to the patio was opened in the lounge it was difficult to close as the security bolt kept dropping down unless you put the key into it.

  Reviewed by Helene4.7★May 2022

• "2nd visit staying in this lodge."

  Barnsdale Lodge really do look after the lodges and grounds very well. the lodge itself is really comfy, plenty of space and everything you need. we took two dogs and the lodge supplied dog bed, water bowl and a toy. location is central and very close to Rutland Water and their amazing walks, Oakham is about 10 min drive with plenty of places to park, shop and eat.

  Reviewed by Katie5.0★Sep 2020

• "Rutland water is a very pleasant place to stay."

  Very quiet but within easy reach of Oakham. Loved the Hambleton bakery just up the road. Will definitely be returning next year. Not impressed on how much the cost of renting a lodge next year has increased. Could acccept a 5% increase but nearly £300 seems a bit excessive.

  Reviewed by Penelope4.7★Sep 2020

• "Everything was absolutely perfect!"

  Reviewed by Alex5.0★Apr 2019

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