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"We stayed here for 5 nights for 6th October arriving quite late - on arrival it was clear the property hadn’t been cleaned for a while, there were dozens of dead flies on windowsills and floors, the family bathroom had hair in the plug hole from previous guests, the carpet in the second bedroom hadn’t been hoovered, it was all jammed down from previous guests using it and there were hairs etc on the carpet, the mater bedroom hadn’t a thick layer of dust on the bed head and tv again had not been cleaned and there were tea/coffee stains on the kitchen floor - I cleaned what I could myself the morning after we arrived - I made Sykes aware of this and have sent pictures and they are currently investigating."
That’s the cleanliness, now the lodge itself, it desperately needs two new sofas, both of these are so low and soft that when sat on you just sink right though we actually ended up using the bar stools to sit on in the living area, also impossible to watch tv unless you are watching steaming as the aerial signal is awful, it needs some kind of booster to rectify this, I spoke to the people in the lodge next to us and their tv was fine so definitely can be fixed the mattresses in both bedrooms much the same, far far to soft you sink right though and can feel the bed base underneath, again desperately needs two new new mattresses.
Both sofa and mattresses have been mentioned in previous reviews and they are still the same so clearly nothing has been done.
We were staying for a family funeral and so was busy everyday with arrangements so we had to stay but if we had time we would’ve left the lodge and stayed someone else.
Definitely do not recommend and I’m hoping Sykes will rectify the issues raised with them.
Hi Sarah
We are really sorry to read of your experience, there is obviously a combination of factors that have resulted in a stay that has fallen way below the standards we have set.
The cleanliness issues are a concern to us as owners as well - generally we find the the cleaning staff at Sykes do a great job - we have picked this up with Sykes like yourself and investigate were things went wrong.
We have taken on board your comments re: the smaller sofa, we have had a previous comment about it being quite low and have purchased some legs to raise it up a bit (just haven't had a chance to fit them yet, hopefully that will improve things. I personally find it to be very comfy but only have small legs so will maybe look at getting the cushions replaced if this becomes an issue. The l-shaped sofa we find to be very firm but will check this when we are next there.
Mattresses are sometimes. personal opinion - re: the mattress in the main room - personally I agree with you - it is too soft but my wife likes it. Based on your comments we will get this replaced for a firmer mattress. In the second bedroom we have just fitted a really nice mattress topper which has made the mattress much firmer - will check this out when we are next there.
Again with the TV - this has not been an issue but to be fair when I am there I do just watch the streaming services. It may need a re-tune if there are still issues I will get the aerial chap out - he fitted the aerials for all the lodges so it will be fixable - it is the first time this has been mentioned.
Apologies again that things were not up to standard - hopefully Sykes will come back to you but rest assured I will be onto them first thing on Monday.
Thank you for your feedback. We can only apologise for the cleanliness issues you experienced on arrival. We always ask guests to let us know of any issues on arrival, so we can aim to rectify as soon as possible. We appreciate this should not be required with cleanliness, however on occasion our standards do fall below standard. Best wishes Manor Cottages
Property Owner
Reviewed by Sarah1.9★Oct 2024
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"We had an absolutely fantastic stay at The Gallops and would love to come back again."
The lodge was so beautifully decorated, super clean and well equipped. Having milk, orange juice and biscuits on arrival was a lovely touch. The pillows were a bit soft for us, but that’s just a personal choice. I have already shared the link to this property to friends and family and recommended they book to stay.
Thanks Hannah - glad you enjoyed your stay - really appreciate your feedback.
Property Owner
Reviewed by Hannah4.7★Sep 2024
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"A lovely stay at the Gallops."
Well appointed and comfortable and all we needed for a peaceful and relaxing stay.
Thank you for taking the time to provide your comments, we hope to welcome you again soon. Kind regards Manor Cottages.
Property Owner
Reviewed by Andy4.7★Sep 2024
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"I booked this lodge for my partners birthday over the bank holiday, and it exceeded our expectations."
It’s perfect for 2 people, and the facilities are modern and cozy, which is perfect for the location of the property. Its very quiet and the views are beautiful overlooking the fields. We loved how close it was to the places we were visiting i.e. Clarkson Farm, his new pub, Chipping Norton and Oxford. It’s a perfect little cabin for a couple or a couple and two friends to explore the lovely Cotswolds! We would come again!
We are happy to hear that the property exceeded your expectations and thank you for choosing to stay with us for the celebration.
We hope we can welcome you back again soon to explore more of what the area has to offer.
Kind Regards, Manor Cottages
Property Owner
Reviewed by Lucy5.0★Aug 2024
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"Well presented, everything you needed, and more."
Only storage space was slightly lacking.
We plan to return so good were things, including a welcome pack.
Thank you for your lovely feedback, we are delighted to hear you enjoyed your stay with us and we hope to welcome you for another stay in the future. Kind regards Manor Cottages.
Property Owner
Reviewed by Ian5.0★Aug 2024
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"Very nice place small but amazing
Sofa need to be higher as low to the ground ..."
Very nice place small but amazing
Sofa need to be higher as low to the ground
Amazing view and location so quiet and peaceful beautiful in every way
Everything you need
Very beautiful place
Thank you for your feedback, we are pleased you enjoyed your stay at The Gallops, we shall investigate the sofa to see if there are any issues with this.
Best Wishes
Manor Cottages
Property Owner
Reviewed by Katie4.1★Jul 2024
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"The lodge was very nice very clean there was everything you need but it would be ..."
The lodge was very nice very clean there was everything you need but it would be nice to have egg cups and a lovely setting very nice Tony
Thank you for your feedback with regards to your stay at The Gallops. We are so pleased to hear that you had a lovely stay and thank you for your feedback. We will pass on your comments regarding the egg cups to the Owner. We would love to welcome you for another stay in the future. Kind regards Manor Cottages.
Property Owner
Reviewed by Tony4.7★Jun 2024
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"Well equiped, clean and spacious lodge on a quiet site with lovely views of the open countryside."
Would highly recommend this property.
Thank you for your feedback with regards to your stay at The Gallops. We are so pleased to hear how much you enjoyed your stay with us and we hope you made the most of the lovely walks. We would love to welcome you again in the future. Kind regards Manor Cottages.
Property Owner
Reviewed by Mike5.0★Mar 2024
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"Well impressed."
Not much room in 2nd bedroom but we managed. Desperately needs a new.bed for comfortable nights sleep.
Reviewed by Barbara4.7★Sep 2023
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"Property was very clean & comfortable."
It was nice to have extras like coffee and tea supplied.
Reviewed by Paul5.0★Sep 2023
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