Shatterford Lakes

20 Customer Reviews

• "Everything was lovely, I would just say there needed to be more plates/ bowls/ glasses for the 12 people it stays"

  Reviewed by Hayley3.4★Oct 2024

• "Lovely place , lovely person Tom beautiful fishing lakes , amazing wildlife ."

  Cottage needs an upgrade little dated .

  Reviewed by Neil5.0★Jun 2024

• "This was a great house in amazing surroundings."

  Plenty of space in the house for a large group and there was a well equipped kitchen when I compare to other holiday lets we've used. Owner was great at responding to queries before and during the stay. Loved the position and the animals being so close was a real treat. We will stay again. Not for publishing as we sorted - lower mark for cleanliness as we had to clean the BBQ before use - was so greasy and the tongs from previous visitors were still sitting on the grill dirty. Surprised that bathroom had black damp near shower.

  Reviewed by Jo4.7★May 2024

• "A lovely stay for a week in a beautiful setting."

  The house was very cosy with a log burner, comfy sofas and sky TV. Hot tub was a big plus and provided some extra luxury for the stay. Owner was really friendly, helpful and accommodating. Overall a pleasure to stay. There's a sofa bed in the snug room so fitted 12 comfortably.

  Reviewed by Owen5.0★Dec 2023

• "We enjoyed the house and the view."

  There were a lot of local attractions to go to. We fished all week on the lakes provided which fished well. Log burner was good in the evenings and the whole family enjoyed the hot tub. Kitchen was fully equipped, plus more. There were plenty of towels provided. Could not really ask for anything more. We will definitely stay again, hopefully next year. Thank you for a lovely stay.

  Reviewed by Lisa4.7★Oct 2023

• "We have just returned from a fantastic week at this property, it is in a lovely location and the hot tub is an asset."

  Tom the host was very accommodating, nothing is too much trouble for him, Deffo return!

  Reviewed by James4.7★Sep 2023

• "Fantastic holiday, accommodation was perfect, had everything we needed to make it feel like home."

  Plenty of space for 9 of us (2 families). Boys enjoyed the fishing and girls enjoyed the hot tub and wine. Will definitely be returning Tom was amazing nothing was too much trouble for him.

  Reviewed by Claire5.0★Aug 2023

• "We enjoyed the views and general environment of the house."

  There was lots of space for the children to run around in and in the games room there was a computer console that provided amusement to both the kids and adults. Tom was very approachable about the kids joining in feeding the goats, sheep and Lama in the nearby field. In our view the property needed some TLC & small presentation improvements for what we paid to stay there for 2 weeks. Examples of this were: - ensuring cleanliness (vacuum under furniture & under sofa cushions), removing the really strong urine smell on carpet in the upstairs bathroom, cleaning windows in the lounge to enjoy the views (we did this), refresh appliances in the utility (freezer seal broken & therefore lots of ice & w/m not getting up to temperature), some mattresses needed replacing (way too soft) plus bed frame in the master bedroom is supported by an ad hoc wooden structure, windows & doors need attention to ensure they close / lock, basics like hand soap could be provided in each washroom along with hooks to hang up towels, provide bedside lamps in each bedroom along with extension leads to nearest plug sockets, curtains / blinds that fit and close properly / fully, providing a clothes horse inside or clothes line outside, reviewing the games / toys available to the kids (whilst we appreciated these there were old batteries and dead wasps amongst the lego). On the mid-Saturday a guy who we assume was doing maintenance took a short cut through the cottages' garden to the garden next door many times - and apologised each time - why not just stop doing it? The communal bins always seemed to be overflowing even a day after they were emptied. The provision of recycling bins would probably be a good addition.

  Hi Neil, I’m sorry you didn’t enjoy your stay with us. Thank you for the review and the constructive Criticism. All of your points have been taken on board. I have spoken with the cleaners regards to the points you raise and a check list has been put in place to stop this from happening in the future. Since your departure I have made a list of every point you made and have rectified each one. We have added a new fridge freezer, sorted through the games room, made an addition of recycling bins and much more. Since your departure and the house having a good look over we have received a 5* review and another returning customer. We thank you for the comments made and the house is back to where it should be. In regards to Nick coming through the garden. Changeover days in our holiday homes are on a Saturday and it is very rare we receive a two week booking. Every Saturday all the gardens are strimmed, hot tubs drained, garden furniture organised ready for the new guests. The pathway he took is the only access to the other gardens as they are completely enclosed and walking through the houses with strimmer, hoses, mower and hot tub chemicals unfortunately isn’t as option. This is the first 2 week booking we have received since our opening 3 years ago and we normally complete Saturday jobs after guests have departed. Although I do apologise for the inconvenience this may have caused. We are a family ran business with only myself and my other half, with the occasion of friends helping us such as Nick. We do try and keep on top of everything the best we can. Again, I apologise for the inconvenience caused. We do hope to see you again! Property Owner

  Reviewed by Neil2.5★Aug 2023

• "Beautiful home, everything you could want"

  Reviewed by Debra5.0★Mar 2023

• "Place is brill and 100% would return, we’re already looking into it!"

  Only complaint being the beds are a tad uncomfortable, aside from that it is beautiful, in an amazing location, warm and welcoming, hottub is great, animals in view are nice too alongside the lake, town is very close with shops and activities. Great holiday!

  Reviewed by Sam4.7★Nov 2022

• "The house was big and lots of space and the owners were extremely friendly and always available when we needed anything."

  Only issue was the dishes were all dirty so we had to wash everything before use. There was no basic dish soap or scourer provided and no cloth to wipe tables. Also there were a lot spiders and cobwebs. However, if you put that aside, great location and plenty to do.

  Reviewed by Bhavica3.1★Aug 2022

• "This was a lovely big property."

  It was suitable for a large family with plenty of space. The hot tub was a real bonus.

  Reviewed by Simon3.8★Jul 2022

• "Property was spacious and in a lovely location."

  Tom couldn't do enough to help and even lit the fire for our arrival to ensure the living room was nice and warm when we got there. The hot tub was lovely and the travel cot was ready for us on arrival. Any questions we had, Tom was kind enough to answer and also advised on local venues to dine and visit. I really can't recommend the place and host enough. We would love to return and visit again.

  Reviewed by Daniel5.0★Feb 2022

• "Honestly amazed at how clean the place was as I am OCD have nothing but good words to say about this place."

  Thank you,

  Reviewed by Samia5.0★Jan 2022

• "Thank you for allowing this feed back."

  On arrival which I had paid an extra £400pound for it wasn't clean at all. The freezer was iced up, so we had to get Tim round to de ice it. There was a horrible smell in the kitchen which was the fridge it was filthy we had to mop up and clean the top of the fridge, and the floor. The hearth wasn't cleaned. There was no toilet roll. The utensils were greasy and the pans had no lids, it was a good job we took our own dishes. The mattress es are to thin, and there was a plank of wood under our bed. Could I ask for someone to ring me please as I would like some sort of compensation, I have pictures to back this up. £1,300 was too much for a week for this cottage.

  Reviewed by Cheryl1.6★Dec 2021

• "A lovely place surrounded countryside."

  Great for fishing only down side is can't go for a walk due to off a main road and shops about 10 minutes by car. People very friendly and if you have any problems Tom is very helpful and sorts problems straight away. I would stay here again.

  Reviewed by Karen4.4★May 2021

• "Superb accommodation , loads of space."

  Just needs a little TLC but nothing major. Would definitely return.

  Reviewed by Frank4.7★Sep 2020

• "Tim and Tom most helpful , any queries were dealt with immediately, very impressed with level of kindness shown to us all ."

  Reviewed by K4.7★Dec 2019

• "The property is large, well equipped, and in a beautiful location."

  Onsite manager Davan is helpful and friendly. Highly recommended

  Reviewed by Clifford5.0★Jun 2019

• "Beautiful house and setting."

  Reviewed by Sharon5.0★Apr 2019

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